Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
Resolved
1588
Unresolved
860
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 116

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mohammed imthiyas
from Chennai, Tamil Nadu
Apr 18, 2018
Resolved
Report
Copy
Resolved

Address: 625016
Website: ixigo trains

I have yesterday 17.4.2018 train no:16724 ananthapuri express train booking. Amount credit successful​. But tickets not booking please arrange to my money return to my account. Order id:ixitr[protected]. Amount:rs. 1304. Passengers adults :8 child:1. My account details. Name:j. Mohammed imthiyas. A/c no:[protected]. Ifs code :icic0006017. Branch: kochadai.
May 19, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Apr 18, 2018
Updated by Mohammed imthiyas Please my money refund very very urgent.all account details submitted.
Verified Support
Apr 18, 2018
Ixigo Customer Care's response Hi Imthiyas,

Greetings from ixigo!

Please be informed booking against the shared id IXITR[protected] is unsuccessful and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Bansidhar Singh
    from Mumbai, Maharashtra
    Apr 14, 2018
    Resolved
    Report
    Copy
    Resolved

    Address: Mumbai City, Maharashtra
    Website: IXIGO ,COM

    Ixigo - amount refund o[censored]nbooked ticket.. I have booked 2 tickets on 6.04.18 from patliputra to mumbai cst through ixigo app tran name subidha express.. Amount was been deducted from my account but not refunded.. Massage showing as payment successful booking pending..
    Arn no 7405663809780960120605 but not refund my account
    Booking id ixitr[protected]
    Booking id ixitr[protected]
    May 29, 2018
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2018
    Ixigo Customer Care's response     Hi Bansidhar,

    Greetings from ixigo!

    As per your discussion with our team kindly check with your bank concern regarding the refund status. We have also mailed you all the details against both refund.

    For any further assistance feel free to write at [protected]@ixigo.com.

    Regards,
    Team ixigo
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      swagat24
      from Chennai, Tamil Nadu
      Apr 14, 2018
      Resolved
      Report
      Copy
      Resolved

      Address: New Delhi, Delhi
      Website: Ixigo.com

      I had applied for refund request on 27 th march for canceling a flight ticket from hyderabad to chennai pnr no. Pfty5q. I got a mail from sasti on 27 th march 2018 that refund has been initiated. But still after 10 working days, refund is still pending.
      Wud request ixigo team to take quick action asap. Even after mailing to [protected]@ixigo.com, no response came.
      May 29, 2018
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Apr 14, 2018
      Ixigo Customer Care's response       Hi Swagat,

      Greetings from ixigo

      We wish to inform you that refund has been successfully processed and transaction details have been shared by our team over the e-mail. Kindly check your inbox once. Unfortunately, refund was not auto-processed for your booking as it was a manual cancellation with Sastiticket. We seek your understanding in this regard.

      Thanks for your cooperation!

      Regards,

      Team ixigo
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bhawesh Bharti
        from Dimapur, Assam
        Apr 12, 2018
        Resolved
        Report
        Copy
        Resolved

        Address: 852127

        I have booked 4 ticket in patna kota
        But ticket booking was not confirmed and money is deducted from my account of rs 2175 and we got a email from your office that money will be refunded within 5 to 7 working days but unfortunately i didn't got it after 20 days
        I have already complain about it and i get a positive response from your company that it is in process and will be refunded as soon as possible but then also i can't get refund so please refund immediately otherwise i will be forced to take the legal action against this company.
        May 24, 2018
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2018
        Ixigo Customer Care's response         Hi Bhawesh,

        Greetings from ixigo!

        Please be informed that refund has been initiated already from our end. Kindly check your mail box we have shared the relevant refund details there.

        Feel free to write to [protected]@ixigo.com if you need any other assistance!

        Regards,
        Team ixigo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Aby Sebastin
          from Chennai, Tamil Nadu
          Apr 9, 2018
          Resolved
          Report
          Copy
          Resolved

          Address: 600053

          I hve booked three tickets on 1/4/2018 from madras to allapuzha through ixigo app train no 22639 allapey express. My booking id no is ixitr[protected]. Amount was been deducted from my account but not refunded., message showing as payment successful booking pending.

          Please do the needful initiative at your earliest

          Regards

          Aby sebastin...
          May 14, 2018
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 09, 2018
          Ixigo Customer Care's response           Hi,

          Greetings from ixigo!

          We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

          For any other assistance feel free to write in at [protected]@ixigo.com.

          Regards,
          Team ixigo
          View replies
          order id s here
          Reply
          I dId ticket Bareilly form Delhi. .. N my ticket not show after payment. .. I want cancle my ticket. ...
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            MINI REJI
            from Munnar, Kerala
            Apr 9, 2018
            Resolved
            Report
            Copy
            Resolved

            Address: Kottayam, Kerala

            I haven't got refunded my money fater 5 days. I booked 4train tickets but payment was initiated but booking was unsuccessful the message says in ixigo app is that it will be refunded after 5 days
            I booked my ticket in 3/4/18 still not refunded after 7 days please make the refund status speedily otherwise i will make other necessary initiation and complaints about it
            May 12, 2018
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Apr 09, 2018
            Ixigo Customer Care's response             Hi,

            Greetings from ixigo!

            Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

            For any other assistance feel free to write in at [protected]@ixigo.com.

            Regards,
            Team ixigo
            View replies
            How i will get my refund in this case
            And what do now ??
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Devbrat Singh Solanki
              from Burla, Odisha
              Apr 7, 2018
              Resolved
              Report
              Copy
              Resolved

              I booked two tickets on 6/4/2018 from Kharagpur to Cuttack through ixigo app train no 12703 Falaknuma express. My booking id no is IXITR[protected] . amount was been deducted from my account but not refunded message showing as payment successful booking pending. Train already left
              Please do the needful initiative at your earliest

              Regards

              Devbrat Singh solanki
              May 16, 2018
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2018
              Ixigo Customer Care's response               Hi,

              Greetings from ixigo!

              Please be informed the refund against the shared id has been initiated on 09/04/2018 and shall be reflecting in your account in 5 days.

              For any other assistance feel free to write in at [protected]@ixigo.com.

              Regards,
              Team ixigo
              View replies
              Total 4 train tickets I had booked out of which I need to cancel 2 but there is no option in Ixigo app to cancel the ticket.

              Ixigo so big site and app but there are no customer contact number and mail id point to contact them.

              Suggesting government should not allow such app and site were there is no proper channel to reach the company.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Tarique Sarwar
                from Gurgaon, Haryana
                Apr 6, 2018
                Resolved
                Report
                Copy
                Resolved

                Dear concerned, i had booked 5 tickets from mangalore to bengaluru for the date of 31st march 2018. Train number: 16518, pnr: [protected]. Trwo tickets got rac and the rest 3 was not confirmed. I have not received a single penny as my refund nor i have received any notification regarding the refund. I would like to have my refund asap.

                Thank you,
                May 17, 2018
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2018
                Ixigo Customer Care's response                 Hi Tarique,

                Greetings from xigo!

                Please be informed in case where e-ticket issued for travel of more than one passenger, some
                passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare,
                less clerkage, shall be admissible for confirmed passengers also subject to the condition that the
                ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty
                minutes before the scheduled departure of the train.

                Feel free to write for any further assistance to [protected]@ixigo.com.

                Regards,
                Team ixigo
                Apr 12, 2018
                Updated by Tarique Sarwar                 That was not helpful... you gotta refund the money for the cancelled tickets ... straight and clear...

                View replies
                Money was not refunded till today we booked tickets on[protected]..but its transaction successful but tickets were not booked so we want our money back
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Jon26
                  from Indore, Madhya Pradesh
                  Apr 5, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Chennai, Tamil Nadu, 600115

                  I was booking a train ticket in ananthapuri express for one adults in sleeper class train ticket amount us rs. 370 from nagercoil to chennai tambar, journey date 05/04/2018 after making payments i was redirected to irctc site where i put my irctc password again try password was wrong then i put forgot password then booking not confirmed then show payment success but booking failure.26/3/2018 failed booking now itself my money will not be refunded..
                  May 10, 2018
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2018
                  Ixigo Customer Care's response                   Hi,

                  Greetings from ixigo!

                  Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

                  For further assistance you can write to us at [protected]@ixigo.com.

                  Regards,
                  Team ixigo
                  View replies
                  Amount 500, order id IXITR[protected],
                  Train no 12650, booking date 17/04/2018.
                  Amount has been deducted from my account and yet not refunded back.
                  It was my first time of booking e-ticket and such problems are generated
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Pradeep Sawaitul
                    from Rayachoti, Andhra Pradesh
                    Apr 5, 2018
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Gurgaon, Haryana

                    Dear concern

                    I have booked 2 tickets from sc to ngp on dated april 01st with booking id - ixitr[protected], this tickets were not booked and amount of rs. 717/- was deducted from my bank account for which i had received a message that the amount will be refunded within 5 days. Please check this and refund this amount soon. I have also attached the screenshot of my booking details.in this fast digitalised world and competitive market, if you take this much time to process a refund then this is really very sad for your company's growth.
                    May 20, 2018
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 05, 2018
                    Ixigo Customer Care's response                     Hi Pradeep,

                    Greetings from ixigo!

                    Please be informed the refund details against the shared booking id has been sent to your mail box. Kindly check once.

                    For further assistance feel free to contact at [protected]@ixigo.com.

                    Regards,
                    Team ixigo
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Arun Rajan Dheer
                      from Mumbai, Maharashtra
                      Apr 4, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Gurgaon, Haryana

                      Hi, This is Arun Rajan Dheer on 30 Mar i have booked 3AC train ticket through ixigo app and then it redirected me to irctc account.. i have booked for 3AC from HYDERABAD DECCAN (HYB) TO MUMBAI CSMT (CSTM) with waiting list 77 after preparation of the chart it remained waiting list... As per the railway rules travelling of e-ticket with waiting list is not allowed.. so i cancelled that ticket and filed TDR through ixigo app. Money refunded from irctc but still I didn't received yet. There is no helpline number of ixigo. I really wanna take action if possible. Thank you
                      May 7, 2018
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 05, 2018
                      Ixigo Customer Care's response                       Hi Arun,

                      Greetings from ixigo!

                      Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

                      For any further assistance you can write to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Neha Hinge
                        from Pune, Maharashtra
                        Apr 2, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Dewas, Madhya Pradesh, 455001

                        My mumbai-indore in train booking could not be confirmed. And i got email that refund will be initiated within 5 days, but i can't received it after 11 days.
                        Booking id :ixitr[[protected]]..
                        I request to the company to refund as soon as possible otherwise i will be forced to take the legal legal action against the company. My amount is 1153.
                        May 5, 2018
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 03, 2018
                        Ixigo Customer Care's response                         Hi Neha,

                        Greetings from ixigo!

                        Please be informed refund against the shared id is already been done from our end. We have shared the refund details with your mail.

                        For any further assistance feel free to contact us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo
                        View replies
                        Actually i booked a train 4Time ticket one ticket13March and 3time icket 23 march but 2 ticket was cancelled and 3 tickets refund one ticket is pending. All transactions details is attached. Please help regarding this refund.
                        Reply
                        Ixigo failed to refund my money, its been 10 days since booking. During booking money was deducted but the failed to confirm. Now its been 10 days and they assured refund within 3 working dayd. Highly disappointed.
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          mehul patel1
                          from Vadodara, Gujarat
                          Apr 1, 2018
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Surendranagar, Gujarat, 363330

                          Hello.. I had booked irctc train ticket (Rs 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed tdr on[protected]. Tdr accepted on irctc website and status is also positive. Tdr result show status like "cr aproved". However money has not been refunded by ixigo. Please refund the money. Train ticket information showing about tdr approved is given in photo attached.

                          See in the photo that shows tdr aproved. Kindly do confirm this with irctc and give me refund.

                          Mehul patel
                          Contact no. [protected]
                          [protected]
                          May 6, 2018
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 02, 2018
                          Ixigo Customer Care's response                           Hi Mehul,

                          Greetings from ixigo

                          Sorry for any inconvenience caused. As we checked with IRCTC, your TDR is under CR registered and will be approved shortly and the refund for the corresponding booking will be processed within 5 days. We seek your patience in the meanwhile.

                          Thanks for your cooperation!

                          Regards,
                          Team ixigo
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Prince Čharming
                            from Hojai, Assam
                            Mar 31, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 852127

                            My patna jn-kota in train booking could not be confirmed. And i got email that refund will be initiated within 5 days, but i can't received it after 8 days.
                            Booking id :ixitr[protected].
                            Train name:pnb kota express.
                            I request to the company to refund as soon as possible otherwise i will be forced to take the legal legal action against the company.
                            May 5, 2018
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 02, 2018
                            Ixigo Customer Care's response                             Hi,

                            Greetings from ixigo

                            We wish to inform you that refund has been already processed to the original mode of payment & we have also shared the ARN number i.e. refund transaction number over email. Kindly check again.

                            For any assistance, please feel free to write to [protected]@ixigo.com

                            Thanks for your cooperation!

                            Regards,
                            Team ixigo
                            View replies
                            My user name
                            yrishav
                            I have tried to book 4 ticket., but ticket is not booked and money is deducted from my credit .why my booking is not confirmed, after seat is available.
                            IXITR[protected]
                            Reply
                            I can't get refund till now what is the problem. I need refund immediately.
                            Reply
                            I can't get refund of
                            Booking id IXITR[protected]
                            After your positive response.
                            Reply
                            Helpful
                            Found this helpful?
                            3 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ruksanasheik
                              from Idukki, Kerala
                              Mar 29, 2018
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Kollam, Kerala, 691010

                              I booked 3 tickets from chennai to kollam on 29th march 2018 but it had failed sue to some errors but 3633 inr has been deducted from my debit card.. I received a message saying that it will be refunded to my bank account within 5 days and i haven't got my refund amount yet.. Please resolve this asap... I booked again for 3 people on the same site and again i got debited 3633 from my account so i request you to please refund my refund amount asap... Thanks...
                              May 4, 2018
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 29, 2018
                              Ixigo Customer Care's response                               Hi Ruksana,

                              Greetings from ixigo

                              We'd request you to please send us a brief query of your concern along with your Trip Id at [protected]@ixigo.com. It will help us to address your concern quickly. Please be assured that your amount is completely safe and will be refunded for sure.

                              Thanks for your cooperation!

                              Regards,
                              Team ixigo
                              View replies
                              Using State Bank Internet Banking. My Transaction Ref No IGADEGCUF9 for Rs.415.0 on 23-Mar-18 14:34
                              Ticket not booking but amount paid. So refund my amount as soon as possible
                              Reply
                              I hve have booked a bus from Hyderabad to Chennai and I have paid the amount but didn't received the ticket
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Bingo007
                                from Kolkata, West Bengal
                                Mar 29, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Gurgaon, Haryana

                                I booked 6 tickets from visakhapatnam to howrah for 1st may, 2018 in howrah mysore express, order id (Ixitr[protected]). I booked on 28th may at about 1930hrs, but its been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible.
                                Apr 29, 2018
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 29, 2018
                                Ixigo Customer Care's response                                 Hi,

                                Thank you for writing in. Please be informed booking against the shared ids are failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

                                Rest assured! Your money is safe and will surely be refunded to your bank.

                                Feel free to write at [protected]@ixigo.com for any further assistance.

                                Regards,
                                Team ixigo
                                View replies
                                Order id- ixitr[protected]
                                Reply
                                sir/mam please confirm my booking ticket

                                bokking id [protected]
                                Reply
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  moutushidas123
                                  from Mudigere, Karnataka
                                  Mar 27, 2018
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Bangalore, Karnataka, 560083
                                  Website: ixigo.com

                                  Pathetic app to book tickets. I have booked a ticket from ixigo where i have made mistake while booking. I unfortunately selected a wrong date not intentionally(made mistake with day, supposed to be on 3rd of may 2018 but wrongly seleted 26th april 2018 which coincedentally share the same day i. e thursday ) and got to know it after i saw the ticket. Immediately(within 15 minutes of booking) i called the ixigo customer care to reschedule that. But they didnt borther about the grievience and said they cant help on that. After which i called the jet airways customer care in which they said they could have helped me had i booked the ticket from their app. Jet airways said that in such cases they refund 100pcnt within 24hrs. Hearing that i again called the ixigo customee care again they now not only botgered but also misbehaved with me. Verh dissappointed to use the app. I lost rs 3500. Asking all not to install the app. Sharing ticket copy for the authentication.
                                  May 11, 2018
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 28, 2018
                                  Ixigo Customer Care's response                                   Hi,

                                  Greetings from ixigo

                                  We understand your concern & regret the inconvenience caused. However, we wish to inform you that ixigo doesn't charge any fee for booking or cancellation/rescheduling. Our service is absolutely free. We help you compare fares across multiple travel portals and your payment takes place on the portal selected by you. You can also check the merchant name in your bank statement. The cancellation charges are levied by the airline & your service provider. We also wish to inform you that we don't have a call center however, we are always reachable at FEEDBACK AT iXIGO DOT COM. That said, we checked with your service provider Cleartrip & Jet Airways but they have informed that airline penalty will be applicable if booking is cancelled or rescheduled. We're really sorry but unfortunately, we can't do much here & seek your understanding in this regard. We'd request you to please get in touch with your service provider on[protected] for further queries regarding cancellation or rescheduling.

                                  Thanks for your cooperation!

                                  Regards,
                                  Team ixigo
                                  View replies
                                  Account balance deducted not refunded yesterday i booked train ticket trough ixigo train online application they deducted balance and not conformed ticket.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    neil 4lala
                                    from Tirur, Kerala
                                    Mar 26, 2018
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have booked 2 tickets to delhi from mangalore junction. The booking was done on the date 15th march and for the date 16th march which was worth rs.1685. Tickets booked were on waiting list. Cancellation was done on the same day and the cancellation message was sent to my number but not refunded message. It has been more than 10 days now and money is not refunded.
                                    May 5, 2018
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 29, 2018
                                    Ixigo Customer Care's response                                     Hi,

                                    Greetings from ixigo!

                                    Please be informed the refund against PNR [protected] is already done from our end. We have shared the refund details with your mail id.

                                    For any further assistance feel free to write at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo
                                    View replies
                                    I have book tkt from kyn to dhule on date train Amritsar express but still booking is pending and transition is done.
                                    Reply
                                    I book train tickets on ixigo after that I canceled that tickets on march 9 they showed me refund will be in your account for 10 working days it’s march 27 right now 18 days completed. There is no refund my money. Such a fraud you have done to me.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kamaldialani
                                      from Ahmedabad, Gujarat
                                      Mar 23, 2018
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Jaipur, Rajasthan, 302020

                                      I booked a flight ticket goa to delhi on 12/05/2017 but concealed ticket was on the date of 21/10/2017 tickets was booked by ixigo
                                      Cleartrip send numbers of messages regarding rs 552udf amount refund i talked so many times cleartrip but they assured so many times refund would be credit within 5days but refund not credit yet
                                      I send bank statements of sbi to lake marg jaipur due to cleartrip told they release rs552 udf amount in my bank account but not credit neither bank not wallet
                                      May 5, 2018
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 26, 2018
                                      Ixigo Customer Care's response                                       Hi Kamal,

                                      Greetings from ixigo

                                      We wish to inform you that Cleartrip has refunded Rs 552 to your debit card # 0034 on Feb 24, 01:39 & also refund of Rs 994 processed against the cancellation, so total refund of Rs. 1, 546.0 has been processed to your account. If you're still facing any issue, kindly call on[protected] for quick assistance.

                                      Thanks for your cooperation!

                                      Regards,
                                      Team ixigo
                                      View replies
                                      Ticket is not generate but my balance succesfully credit on 17 march2018
                                      .FROM MY CREDIT CARD(AXIS BANK).
                                      Train no.Is 09003
                                      Date of journey :[protected]
                                      Plz refund my bal.
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Sekhar2441
                                        from Kuchaiburi, Odisha
                                        Mar 23, 2018
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Dear sir
                                        I tried to book a ticket from bargarh to visakhapatnam. First due to network issue canceled and got my refund of rs 540. But i tried again and money deducted and did not got the ticket. Order id - ixitr[protected] payment successful booking pending is showing. It will take 40min to confirm is showing. Its been a day. Please refund my money so that i can book my trip on time.
                                        Apr 28, 2018
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Mar 23, 2018
                                        Updated by Sekhar2441                                         Pls sir refund
                                        Verified Support
                                        Mar 26, 2018
                                        Ixigo Customer Care's response                                         Hi Sekhar,

                                        Greetings from ixigo

                                        We wish to inform you that your full amount will be auto-refunded in 2-3 working days. We'd request you to please check your bank statement once after 3 days as some banks don't notify you via sms once refund is credited.

                                        For any assistance, you can always write to us at [protected]@ixigo.com

                                        Thanks for your cooperation!

                                        Regards,
                                        Team ixigo
                                        View replies
                                        The transaction was done and the booking is pending..We dint even get a message about the transaction as well as the booking...We cant even contact you, it is not reachable...pls contact or message us..we are really annoyed!!!
                                        Reply
                                        Dear sir
                                        Today i tried to book a ticket from delhi to chennai payment successfuly but booking pending is showing it will take 40 min confirm showing it's been a almost 1 day so please refund mh money so that i can book my trip in time
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Razorpay
                                          2.8
                                          (3556)
                                          Konkan Railway
                                          1
                                          (156)
                                          Gateway Rail
                                          1
                                          (3)