Ixigo Complaints & Reviews

Address: Gurgaon, Haryana

Hi, This is Arun Rajan Dheer on 30 Mar i have booked 3AC train ticket through ixigo app and then it redirected me to irctc account.. i have booked for 3AC from HYDERABAD DECCAN (HYB) TO MUMBAI CSMT (CSTM) with waiting list 77 after preparation of the chart it remained waiting list... As per the railway rules travelling of e-ticket with waiting list is not allowed.. so i cancelled that ticket and filed TDR through ixigo app. Money refunded from irctc but still I didn't received yet. There is no helpline number of ixigo. I really wanna take action if possible. Thank you

May 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Dewas, Madhya Pradesh, 455001

My mumbai-indore in train booking could not be confirmed. And i got email that refund will be initiated within 5 days, but i can't received it after 11 days.
Booking id :ixitr[[protected]]..
I request to the company to refund as soon as possible otherwise i will be forced to take the legal legal action against the company. My amount is 1153.

May 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

Ixigo Customer Care's response Hi Neha,

Greetings from ixigo!

Please be informed refund against the shared id is already been done from our end. We have shared the refund details with your mail.

For any further assistance feel free to contact us at [protected]@ixigo.com.

Regards,
Team ixigo

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Prakashanand Yadav

from Imphal, Manipur

Apr 3, 2018

Actually i booked a train 4Time ticket one ticket13March and 3time icket 23 march but 2 ticket was cancelled and 3 tickets refund one ticket is pending. All transactions details is attached. Please help regarding this refund.

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A

Ashwaathy Raju

from Chennai, Tamil Nadu

Apr 6, 2018

Ixigo failed to refund my money, its been 10 days since booking. During booking money was deducted but the failed to confirm. Now its been 10 days and they assured refund within 3 working dayd. Highly disappointed.

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Address: Surendranagar, Gujarat, 363330

Hello.. I had booked irctc train ticket (Rs 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed tdr on[protected]. Tdr accepted on irctc website and status is also positive. Tdr result show status like "cr aproved". However money has not been refunded by ixigo. Please refund the money. Train ticket information showing about tdr approved is given in photo attached.

See in the photo that shows tdr aproved. Kindly do confirm this with irctc and give me refund.

Mehul patel
Contact no. [protected]
[protected]

May 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo

Sorry for any inconvenience caused. As we checked with IRCTC, your TDR is under CR registered and will be approved shortly and the refund for the corresponding booking will be processed within 5 days. We seek your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 852127

My patna jn-kota in train booking could not be confirmed. And i got email that refund will be initiated within 5 days, but i can't received it after 8 days.
Booking id :ixitr[protected].
Train name:pnb kota express.
I request to the company to refund as soon as possible otherwise i will be forced to take the legal legal action against the company.

May 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We wish to inform you that refund has been already processed to the original mode of payment & we have also shared the ARN number i.e. refund transaction number over email. Kindly check again.

For any assistance, please feel free to write to [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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P

Prince Čharming

from Hojai, Assam

Apr 4, 2018

My user name
yrishav
I have tried to book 4 ticket., but ticket is not booked and money is deducted from my credit .why my booking is not confirmed, after seat is available.
IXITR[protected]

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B

Bhawesh Bharti

from Dimapur, Assam

Apr 10, 2018

I can't get refund till now what is the problem. I need refund immediately.

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B

Bhawesh Bharti

from Dimapur, Assam

Apr 10, 2018

I can't get refund of
Booking id IXITR[protected]
After your positive response.

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Address: Kollam, Kerala, 691010

I booked 3 tickets from chennai to kollam on 29th march 2018 but it had failed sue to some errors but 3633 inr has been deducted from my debit card.. I received a message saying that it will be refunded to my bank account within 5 days and i haven't got my refund amount yet.. Please resolve this asap... I booked again for 3 people on the same site and again i got debited 3633 from my account so i request you to please refund my refund amount asap... Thanks...

May 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Ixigo Customer Care's response Hi Ruksana,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with your Trip Id at [protected]@ixigo.com. It will help us to address your concern quickly. Please be assured that your amount is completely safe and will be refunded for sure.

Thanks for your cooperation!

Regards,
Team ixigo

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S

Souvik Kumar Dome

from Darjiling, West Bengal

Mar 30, 2018

Using State Bank Internet Banking. My Transaction Ref No IGADEGCUF9 for Rs.415.0 on 23-Mar-18 14:34
Ticket not booking but amount paid. So refund my amount as soon as possible

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J

Jaideep Chungi

from Delhi, Delhi

Apr 4, 2018

I hve have booked a bus from Hyderabad to Chennai and I have paid the amount but didn't received the ticket

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Address: Gurgaon, Haryana

I booked 6 tickets from visakhapatnam to howrah for 1st may, 2018 in howrah mysore express, order id (Ixitr[protected]). I booked on 28th may at about 1930hrs, but its been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible.

Apr 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Ixigo Customer Care's response Hi,

Thank you for writing in. Please be informed booking against the shared ids are failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write at [protected]@ixigo.com for any further assistance.

Regards,
Team ixigo

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P

Pratik saw

from Srinagar, Jammu and Kashmir

Apr 4, 2018

Order id- ixitr[protected]

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S

suraj000731

from Amloh, Punjab

Sep 14, 2018

sir/mam please confirm my booking ticket

bokking id [protected]

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Address: Bangalore, Karnataka, 560083

Website: ixigo.com

Pathetic app to book tickets. I have booked a ticket from ixigo where i have made mistake while booking. I unfortunately selected a wrong date not intentionally(made mistake with day, supposed to be on 3rd of may 2018 but wrongly seleted 26th april 2018 which coincedentally share the same day i. e thursday ) and got to know it after i saw the ticket. Immediately(within 15 minutes of booking) i called the ixigo customer care to reschedule that. But they didnt borther about the grievience and said they cant help on that. After which i called the jet airways customer care in which they said they could have helped me had i booked the ticket from their app. Jet airways said that in such cases they refund 100pcnt within 24hrs. Hearing that i again called the ixigo customee care again they now not only botgered but also misbehaved with me. Verh dissappointed to use the app. I lost rs 3500. Asking all not to install the app. Sharing ticket copy for the authentication.

May 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We understand your concern & regret the inconvenience caused. However, we wish to inform you that ixigo doesn't charge any fee for booking or cancellation/rescheduling. Our service is absolutely free. We help you compare fares across multiple travel portals and your payment takes place on the portal selected by you. You can also check the merchant name in your bank statement. The cancellation charges are levied by the airline & your service provider. We also wish to inform you that we don't have a call center however, we are always reachable at FEEDBACK AT iXIGO DOT COM. That said, we checked with your service provider Cleartrip & Jet Airways but they have informed that airline penalty will be applicable if booking is cancelled or rescheduled. We're really sorry but unfortunately, we can't do much here & seek your understanding in this regard. We'd request you to please get in touch with your service provider on[protected] for further queries regarding cancellation or rescheduling.

Thanks for your cooperation!

Regards,
Team ixigo

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S

sajidsaj

from Kumbakonam, Tamil Nadu

Mar 30, 2018

Account balance deducted not refunded yesterday i booked train ticket trough ixigo train online application they deducted balance and not conformed ticket.

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I have booked 2 tickets to delhi from mangalore junction. The booking was done on the date 15th march and for the date 16th march which was worth rs.1685. Tickets booked were on waiting list. Cancellation was done on the same day and the cancellation message was sent to my number but not refunded message. It has been more than 10 days now and money is not refunded.

May 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against PNR [protected] is already done from our end. We have shared the refund details with your mail id.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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S

Sanvi Jaisingani

from Pune, Maharashtra

Mar 26, 2018

I have book tkt from kyn to dhule on date train Amritsar express but still booking is pending and transition is done.

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K

katta kumarsai

from Vijayawada, Andhra Pradesh

Mar 29, 2018

I book train tickets on ixigo after that I canceled that tickets on march 9 they showed me refund will be in your account for 10 working days it’s march 27 right now 18 days completed. There is no refund my money. Such a fraud you have done to me.

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Address: Jaipur, Rajasthan, 302020

I booked a flight ticket goa to delhi on 12/05/2017 but concealed ticket was on the date of 21/10/2017 tickets was booked by ixigo
Cleartrip send numbers of messages regarding rs 552udf amount refund i talked so many times cleartrip but they assured so many times refund would be credit within 5days but refund not credit yet
I send bank statements of sbi to lake marg jaipur due to cleartrip told they release rs552 udf amount in my bank account but not credit neither bank not wallet

May 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Ixigo Customer Care's response Hi Kamal,

Greetings from ixigo

We wish to inform you that Cleartrip has refunded Rs 552 to your debit card # 0034 on Feb 24, 01:39 & also refund of Rs 994 processed against the cancellation, so total refund of Rs. 1, 546.0 has been processed to your account. If you're still facing any issue, kindly call on[protected] for quick assistance.

Thanks for your cooperation!

Regards,
Team ixigo

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Kuldeep Jugtwan

from Ahmedabad, Gujarat

Mar 27, 2018

Ticket is not generate but my balance succesfully credit on 17 march2018
.FROM MY CREDIT CARD(AXIS BANK).
Train no.Is 09003
Date of journey :[protected]
Plz refund my bal.

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Dear sir
I tried to book a ticket from bargarh to visakhapatnam. First due to network issue canceled and got my refund of rs 540. But i tried again and money deducted and did not got the ticket. Order id - ixitr[protected] payment successful booking pending is showing. It will take 40min to confirm is showing. Its been a day. Please refund my money so that i can book my trip on time.

Apr 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 23, 2018

Updated by Sekhar2441 Pls sir refund

Verified Support

Mar 26, 2018

Ixigo Customer Care's response Hi Sekhar,

Greetings from ixigo

We wish to inform you that your full amount will be auto-refunded in 2-3 working days. We'd request you to please check your bank statement once after 3 days as some banks don't notify you via sms once refund is credited.

For any assistance, you can always write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Kavitha Sudharsan

from Chennai, Tamil Nadu

Mar 26, 2018

The transaction was done and the booking is pending..We dint even get a message about the transaction as well as the booking...We cant even contact you, it is not reachable...pls contact or message us..we are really annoyed!!!

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V

vines ka adda

from Etawah, Uttar Pradesh

May 7, 2018

Dear sir
Today i tried to book a ticket from delhi to chennai payment successfuly but booking pending is showing it will take 40 min confirm showing it's been a almost 1 day so please refund mh money so that i can book my trip in time

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Address: Deoghar, Jharkhand, 814112

Today i booked my ticket from dhenkanal to bokaro city through upi in your app. All the thing is right but i am not getting my ticket.. Please do something its urgent my ticket date is tomorrow. If you can't book my ticket kindly give my money quick.. And please inform me quick. You are good at all but your this ticket booking service is worse.. Please maintain it otherwise you will down.

Apr 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Ixigo Customer Care's response Hi Kunal,

Greetings from ixigo

We wish to inform you that if ticket is not generated after payment then full amount will be auto-refunded within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance, feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Dear sir,
After the 3rd unsuccessful attempt while booking in your app, after successful pqyment of ₹970 each time the process cancels abruptly and their comes a message no booking, i have already lost my ₹2910 want my money back soon otherwise i really need to take this matter to upper level od no:ixitr[protected], ixitr[protected], ixitr[protected]

Apr 21, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed the refund against all the three failed booking has been initiated and would reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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bhavana149

from Mundi, Madhya Pradesh

Mar 21, 2018

Hi i booked my ticket today from bhopal to bangalore . Transaction from my sbi acvount was done but during last stage of confirming with irictc login id and passwrd i could not enter the password when will i get a refund its a huge ammount of 8000 pls help i did it via your app

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ÍtZz Pk

from Jabalpur, Madhya Pradesh

Mar 22, 2018

My order I'd - [protected]... Payment 795 mera cut ho gya h but mujhse mera refund abhi tak nahi mila...

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K

Kavitha Sudharsan

from Chennai, Tamil Nadu

Mar 26, 2018

Pls return my money..i am really disappointed by your service..no reply from ur side...cant even contact.
U...no message also about the transaction as well as the booking..pls contact or message...pls dont do this...This is our first booking and it is really annoying mee...rs 1665 is taken from my card...pls return..i want to cancel!!!😡😡

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I have booked my train from valappadi ghlt (Vge)-chennai egmore (Ms) on 23.2.18 with booking id ixitr [protected].. U take the amount but not confirm my ticket.. You sent me that the amount of rs.210 will be refund within 10 working days.. But it was more than 20 days but my money still not refunded... If you can't confirm my ticket don't take money.. Atleast refund within the perion u said..

Apr 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

Ixigo Customer Care's response Hi Sushmi,

Greetings from ixigo

We wish to inform you that refund is successful from our end. We have shared the ARN number i.e. refund transaction no. with you over email. Kindly check with your bank with the given ARN.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Vadodara, Gujarat, 1218

Website: Ixigo

Sir, i have generate a train ticket (From vadodara to new delhi, mumbai terminals) from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so i[censored] really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balacom (1922 rs 3a) from a credit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail-ksjugtwan123. [protected]@gmail.com

Apr 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 18, 2018

Updated by Kuldeep Jugtwan My self kuldeep jugtwan.
1. I have booked a ticket tomarrow from vadodara to new delhi (March 3, 2018) in (Bandra terminus 09003)
2. Payment success but booking failure
3. But it displays a error message regarding the booking process
4.1922rs has been deducted from credit card.
What should i do for refund my bal.
5. Sir plz refund my bal.
6. Mail-ksjugtwan123. [protected]@gmail.com

Verified Support

Mar 19, 2018

Ixigo Customer Care's response Hi Kuldeep,

Greetings from ixigo

We regret to inform you that your booking reflects as failed & hence, ticket could not be issued. However, full refund has been already processed and same will be credited in 5 working days to your original mode of payment. We seek your cooperation in the meanwhile.

Thanks for your understanding!

Regards,
Team ixigo

Mar 19, 2018

Sashi Vk's response My payment has cancel during the transaction

Mar 27, 2018

Updated by Kuldeep Jugtwan Sir why dont refund my bal.

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S

Sashi Vk

from Nellore, Andhra Pradesh

Mar 21, 2018

Payment intiated

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I did not get any refund eventhough TDR accepted on IRCTC website. Ixigo has not refunded my money.

Hello.. i had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by ixigo. please refund the money. train ticket information is given in photo attached.

Apr 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo!

We believe your concern has been addressed by our team over call.

For any further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo

Mar 22, 2018

JYOTIMAY DUTTA's response Booking date - 21.3.2017

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U

UP Sales

from Noida, Uttar Pradesh

Mar 21, 2018

1. Booking Id: IXITR[protected] amount not refund Rs. 5578
2. Booking Id: IXITR[protected] amount not refund Rs. 3233

Please refund amount.

My Mobile no. [protected]

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V

Vineet sonu

from Delhi, Delhi

Mar 22, 2018

Mera name vineet hai mujhai mera pf number meri mail I'd per summit ker di jia Kyo ki office mai koi sunta nhi hai please sir reqast hai meri employee I'd A384177
hai please kai baar complent ker choka hu
Koi replay nhi ata hi meri mail I'd hai [protected]@gmail.com
Mera mobile number [protected]
Please update me
Thank sir

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J

JYOTIMAY DUTTA

from Mundi, Madhya Pradesh

Mar 22, 2018

I just book a train ticket through ixigo train app.. Money is deducted from bank account and ticket was canceled.. What should i do right now.
i want my money back.. Do something
Bank hdfc
Train valsad puri express
Money 1600+
I have a screen shot

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My pnr no. Was [protected]. The ticket was in waiting list (Travel date 01-mar-2018, train no. 12810 hwh mumbai mail, from jalgaon to mumbai) which got cancelled since it was an e-ticket) after the chart was prepared. I got the mail from ixigo on 8th mar 2018 that they will refund me in next 5-7 business days.
But yet not received the refund.
Please do the needful.

Apr 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund is already been initiated from our end. We have shared the refund details to your mail id.

For any other assistance feel free to write to [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 722173

Sir, i have generate a train ticket from ixigo train app but the ticket is not generate and my balanced is deducted my ixigo id ixitr [protected] so i[censored] really noticed this plss give my refund back.. I will be thankfull to u.. Its deduced balance from a debit card when i check in atm there are not came my cash... And your web site say that its took 7-10 businesses day.. Sir plss get my refund back..
Mail: [protected]@gmail.com

Apr 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 15, 2018

Updated by s900244 Sir, i was generate a ticket today the ticket id is IXITR [protected]
Its deduced 380 rupees plss refund my balance ... And when check in my account and call sbi customers care they said to complaints your website .. So plss sir give me my as a refund as soon as possible ..

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo

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Address: Kozhikode, Kerala

Booking i'd=ixitr[protected]
This ticket is canceld but i dont get back my mony ur message im pasting here.. (Akhil, sorry! Booking for your katpadi jn (Kpd) - kozhikode (Clt) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 345 has been initiated and will be credited to your account within 10 working days.
Re-book your ticket https://ixtr.app.link/oXJlr4GlSK)
I want my money

Apr 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we have already initiated the refund. Have shared the refund details with your mail id.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Website: www.ixigo.com

They are not refunding my money, as i already asked 5-6 times. The customer support stopped replying.
On 15th february i booked 3 tickets from katpadi to banglore. From my account balance money has been diducted but i didn't get tickets.
So i complaint to them first they told within 3 days we will refund you but now 30 days over still i didn't get anything.

Please help.

Thank you.

Apr 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund of Rs 315 has already been done from our end. We have sent the details to your mail id, please check.

For any further assistance feel free to contact us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Bellary, Karnataka, 583104

Dear sir/madam,

This is to inform you it's been more than 3 weeks and still i had not received refund against pnr no. [protected] and booking id : ixitr[protected]

Please take this on top priority and process the refund at the earliest.

I have also attached image for your reference.

Note: in case of too much of delay i may take this on public portal and may even sue you for wasting my hell out of time.

Thanks and regards,
Piyush.

Apr 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund against the shared PNR is already done from our end. We have also shared the details with you over chat. Request you to please check with your phone banker regarding the refund status.

For any other assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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