Ixigo Complaints & Reviews

Recently booked a flight ticket from pune to delhi of 21st june 2018 vide trip id emt45908598 in vistarauk 992. As a commitment provide of rs. 750 as cashback in the form of ixigo money i retained the services of ixigo. After making the flight ticket, i was shocked to see that till now i havent received any ixigo money as committed by the ixigo
I hope for expedite resolution of this issue

Jun 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Animesh,

Greetings from ixigo!

The ixigo money for Booking ID: EMT45908598 has already been credited on 17th May, 2018 in the ixigo money account linked to your email id [protected]@gmail.com used by you to login on ixigo while making the booking.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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B

Basavarajm

from Bengaluru, Karnataka

May 21, 2018

I tried booking train via ixigo and for paying I used tez upi when I payed amount got deducted but booking is pending, this is happening second time pls refund my money back

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A

Anandhu AR

from Tiruvannamalai, Tamil Nadu

May 21, 2018

Sir on April 13 2018
I booked a ticket from kollam to katpadi
It's showing that payment success booking failure
They also show that refund initiated
But till now the money hasn't reached my account

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S

Subi Bhardwaj

from Gobardanga, West Bengal

May 21, 2018

Pls i want to knw abt my money, , which is not refund to my account ..so, pls refund my money as soon as possible

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D

D5frinds

from Ghatampur, Uttar Pradesh

May 22, 2018

I have booked ticket i 10 may payment success but booking failure this happened two times both time 2848 rupees and one time have concelled that's refund also not completed I have payed 8544 rupees this is second time I complained today is 21 may but refund is not completed so what can I do finally I decide to case ixigo

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Address: 560038

Website: Ixigo.com

I cancelled a flight ticket from bengaluru to new delhi on 7th may. The confirmation mail from ixigo as well as the cancellation menu showed a deduction of around inr 3600/-

The email from the ixigo stated confirmed that i will receive a refund of inr 6379/- however, today i got an sms with a refund of rs 515.00/- instead of 6379.

This is just a scam being done by ixigo and cheap ticket. Even the indigo airlines (Flight operator) website states that the tickets are refunded upto 1.5 hrs prior and i cancelled it way before that deadline as well (2.45 hrs).

Do they really think that customers are sitting like fools out here who don’t know what these guys are trying to do to just make money? Where is your customer empathy or success team?

Jun 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Shayon,

Greetings from ixigo

We apologise for the inconvenience caused. We wish to inform you that refund is processed by your service provider through which you book. We have escalated your concern & same will be resolved in 24 hours. Be assured, your amount is completely safe and will be refunded as promised.

Thanks for your kind cooperation!

Regards,
Team ixigo

May 22, 2018

Updated by Shayon Dasverma Hi Team,

Please check my concern. It has been more than 5 Days not 24Hrs as you mentioned and nothing has happened!

Also, The refund was already processed for only 515 Rs instead of 6379 for which I raised the concern. Please read the query before you respond!

Verified Support

May 28, 2018

Ixigo Customer Care's response Hi Shayon,

We hope your concern has been resolved by Cheapticket.

For any further queries, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Jun 26, 2018

Updated by Shayon Dasverma Hi,

Thanks ixigo team for the resolution. I didn't receive a single call from Cheap Ticket but Ixigo was constantly in touch with me to get the refund processed.

Complaint has been resolved.

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A

Abu Iquyan

from Raha, Assam

May 17, 2018

I had book ticket from ixigo and my payment is successful but my ticket is still waiting i didn't get any refund or ticket

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Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Abu,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

A

Ashish Solunke

from Nagpur, Maharashtra

May 18, 2018

Hi,
My name is laxman solunke i booked ticket on 8th may 2018 my trip id is IXITR[protected]
But i still didnt got my refund please help me with this

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B

Billy Meyer

from Thiruvananthapuram, Kerala

May 21, 2018

Booked a ticket nearly 2 weeks back and the status is still pending. Is there a way to cancel the ticket.

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Address: Madurai, Tamil Nadu, 0064006493l9020

Good evening sir,

Sir, we are reserve the train ticket for (06/05/2018) trivandrum to madurai junction. Journey date (07/05/2018). Train no.56701rupees 135.00 debited my bank account, but the ticket was cancel. But we can't receive the refund. So please kindly return the money for my bank account please quickly.

Thank you.

Your truely,

Karthick

Jun 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Ixigo Customer Care's response Hi Karthick,

Greetings fro ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR along with registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 16, 2018

Updated by Karthick Segoy Transaction ID:NGRLN0DO7TP9U9Q7

May 16, 2018

Updated by Karthick Segoy Reference ID:[protected]

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I have not received refund of rail reservation for ra.1674 despite your message dt.07.05.2018 that
It has been processed and money will receive within 48 hours. Atm 74332748126812543871490 till date our bank account has not credited please check and refund the amount. It is too late despite your message on it. My email id up. [protected]@nic.co.in
Pl. Refund the above. Amount
Thanks

Jun 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 15, 2018

Updated by U P saini Thank you

Verified Support

May 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we have already refunded the said amount to your source account. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

Your bank's branch may not be able to trace the refund from their record. Please ask them to check with their Central Operations Team and they should be able to locate the refund.

We appreciate your patience and co-operation.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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S

sksaddamhossain

from Bhubaneshwar, Odisha

May 16, 2018

Plz refund my cash

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Ixigo Customer Care's response, May 16, 2018

Verified Support

Hi,

Greetings fro ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR along with registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

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Sir, I have booked a ticket of SEALDAH-BALLIA (13106) from Shahpur patoree to Sealdah on 9th May 2018. The transaction for the said journey was completed but just after few moment I received a text message that my ticket was not completed and my money will be refunded in 5 days. Till now I have not received my money.
My transaction id is: I7LMIPG9PCCNMGYFI.
EMAIL ID: [protected]@gmail.com

Jun 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Vikash,

Greetings from ixigo

We wish to inform you that your refund of Rs. 305 has been already processed to your bank. We have also shared the complete refund details over email. Kindly follow up with your bank if the refund is not credited to your account yet. For any queries, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Surat, Gujarat, 395005

Website: Irctc

Dir. Madam /sir
I had booked a ticket 04/05/18 on. Train number 19063 danapur exp. Ticket not booked and b the amount of rs. 1847 was deducket
The transaction id:
Till now i have not received the refund amount so kindly look into
Metre for fast results for my refand
Thank you regards
Mukesh ravani
Email id. [protected]@gmail.com

Jun 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 15, 2018

Updated by tamunti devi Sir. Mere account me refand amount Nani aya hai aaj 8days ho gaya aap check kar lewe

Verified Support

May 15, 2018

Ixigo Customer Care's response Hi Tamunti,

Greetings from ixigo!

We would like to inform you that the refund has already been initiated from our end and we have mailed you the refund details as well. Kindly check with your phone banker regarding the refund status.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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S

Srichandana pulyala

from Khammam, Telangana

May 15, 2018

I have entered wrong incache...so my ticket reservation was cancelled... when will I receive my refund n how much I'll receive... without booking train ticket, , amount was deducted, , , user ID :Ch101921... password :Av523RLUY... ordered id:IXITR[protected]..

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Ixigo Customer Care's response, May 16, 2018

Verified Support

Hi,

Greetings from ixigo!

We would like to inform you that the refund of Rs 699 for your failed booking has been initiated and would reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write at [email protected].

Regards,
Team ixigo

S

Srichandana pulyala

from Khammam, Telangana

May 15, 2018

I entered wrong incache..so my ticket reservation was cancelled...when will I receive my refund n how much I'll get...how much money will be deducted after cancellation...

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Please refund my train tickets booking failed amount 615 for 3 members from nzm to gwl train no 19326 booking date 13/05/2018 my ixigo booking order no # ixitr[protected] my failed amount credit in my bank account as soon as earlier. I am ixigo user my id is pardeepsi and email [protected]@gmail.com refund when credit 48 hours complete from booking failed.
Please resolve my problem earlier
Thanking you
Pardeep Singh

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

May 16, 2018

Verified Support

Hi Pradeep,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Patna, Bihar, 800001

Dear madam/sir,
I had booked a ticket on 11.04.18 on train number 12303 poorva express from patna to new delhi but unfortunately the ticket was not booked &b the amount of rs.1894 was deducted.
The transaction id: igujiwwo5vfkmlp6
Till now i have not received the refund amount.
So kindly look into the matter for fast result for my refund.
Thanking you
Regards
Rohit tikari

My e-mail id is [protected]@gmail.com

Jun 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Rohit,

Greetings from ixigo!

We couldn't find your details. Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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I was booking 2 tickets, one from jharsuguda to cuttack in tapaswini express another from bhubneshwar to jharsuguda in bhubneshwar-rourkela intercity. The booking failed but the amount was deduct from a/c. Though the stimulated time is 5-7 working days, i need the money urgently. So please refund my money as soon as possible. Kindly refund rs 430 of tapaswini express and rs 500 for bhubneshwar-rourkela intercity express. The booking was done on 12.5.2018

Jun 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Ayushi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

May 14, 2018

Updated by Ayushi3599 The registered Email ID is [protected]@gmail.com
1) train name- bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id - IXITR[protected]
Booking of both these trains had failed but the money was deducted

Verified Support

May 17, 2018

Ixigo Customer Care's response Hi Ayushi,

Thanks for sharing the details. We have sent your complete refund details to your e-mail id since the refund has been already processed to your bank. We'd request you to please check with your bank once. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Ayushi3599

from Patna, Bihar

May 14, 2018

The registered email ID is [protected]@gmail.com
1) train name - bhubneshwar rourkela intercity
Booking id- IXITR[protected]
2) train name - tapaswini express
Booking id- IXITR[protected]
Booking of both these trains had failed but money was deducted
So please refund the money as soon as possible

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R

renu2319866

May 16, 2018

31 mar, i tried using first time ixigo & 2 times but it failed. Cleartrip said will return money & they returned on 20th Apr 2018. But AED 65.07 per ticket is deducted...Why it is so...Give my money back

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Ixigo Customer Care's response, May 17, 2018

Verified Support

Hi Renu,

Greetings from ixigo

We apologise for the inconvenience caused. We'd request you to please send us a brief query of your concern at [email protected] or call your service provider on 9595 333 333 for quick assistance. It will help resolve your concern quickly.

Thanks for your kind cooperation!

Regards,
Team ixigo

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Website: www.ixigo.com

Dear sir,
I booked a train ticket from nasik rd station to csmt for sevagram express (Departing from nasik road station on 5th may) on 3rd may 2018. Unfortunately, the transaction was failure and i got the message that the refund process will be commenced in 5 working days. 5th may morning, i received another text that my refund process has been commenced and cash would be transferred to my bank account in 48 hrs. It's been a week since and i haven't yet got my refund. Kindly look into the matter soon as possible. I got the transactions id in case required which i would disclose in personal interaction. Thanks..

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Ixigo Customer Care's response Hi Harshwardhan,

Greetings fro ixigo!

Please be informed refund is already been processed from our end. Request you to please contact the customer support of the bank concern and ask them about the refund status with the shared ARN.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Pardeepshivi

from Noida, Uttar Pradesh

May 15, 2018

Please refund my booking failed due to technical issues Rs 615 on 13/5/18 from nzm to gwl train no. 19326 ASR INDB EXPRESS order no IXITR[protected] Please refund my amount no delay policy

Thanking you
Pardeep Sinvh

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M

Mohan22995

from Chennai, Tamil Nadu

May 15, 2018

I wanted to book train ticket, I initiated the process, made payment via 'bhim' app, money was debited from my Bank account but ticket was not booked. I request you to please refund my money.

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I booked my ticket via ixigo trains app but the ticket was not booked but in app it shows as payment initiated and the if the money has been debited it will be refunded in your account with in five days even though after completion of five days also money is not credited to my account so please refund the debited amount to my account please kindly process my complaint

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi Mounika,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same.

Feel free to write in to [protected]@ixigo, if you need any other assistance!

Regards,
Team ixigo

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bhawesh thakkar

from Durg, Chhattisgarh

May 11, 2018

I have tried to book raipur to dadar in 3rd ac booking is not conrfm and amount is deducted plz give the refund fast because I will go to mumbai for a medical reason

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Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Bhawesh,

Greetings from ixigo!

Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo

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I have booked the ticket from ixigo and the amount is deducted. I have received the payment confirmation mail along with transaction id, card number, mobile number, email id. I have contacted the booking provider i. E sasticket which says they did not receive the payment and they are asking to make another booking which is not convenient for me because the problem is not from my end.

Jun 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that the booking id PRL067DB0NU reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to get back to us on [protected]@ixigo.com with any further queries.

Regards,
Team ixigo

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S

Shreya Jadhav

from Shahpur, Gujarat

May 11, 2018

Refund is not done even after 5 days

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Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Shreya,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund status.

Feel free to write in for any other assistance to [email protected]!

P

Purav pandey

from Gurgaon, Haryana

May 11, 2018

Refund of Rs. 2047 for your Bandra Terminus (BDTS) - Kalka (KLK) train booking has been processed to your bank. The ARN number is 74056638121812065496694. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.

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Ixigo Customer Care's response, May 14, 2018

Verified Support

Hi Purav,

Greetings from ixigo!

Please be informed we have already refunded the said amount to your source account.
We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.

We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Solapur, Maharashtra, 413226

Website: [email protected]

Im booking train h nizamuddin - nagpur train booking could not be confirmed due to payment. Sir aardley 5-7 warking day campletd but not credit my refund rs. 2383 rupees.
A ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] [protected] for further details.

My transaction id : m4cmqg2oc9wio90df

Jun 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

May 10, 2018

Updated by Rohitraje Shinde im booking train H Nizamuddin - Nagpur train booking could not be confirmed due to payment . sir Aardley 5-7 warking day campletd but not credit my refund Rs. 2383 Rupees .
a ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] [protected] for further details.

MY Transaction id : M4CMQG2OC9WIO90DF

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Rohit,

Greetings from ixigo!

Please be informed the refund against shared id transaction id : M4CMQG2OC9WIO90DF is already been processed from our end and we have shared the details with you over mail mail as well.

Request you to please get in touch with the customer support of the bank concern regarding the same.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Dear sir
My registered email is [protected]@gmail.com
I have booked a ticket from dubai to mumbai return on 09/05/2018 amount of
19153 the
My money got deducted for my account but i didn’t get my ticket or any confirmation email
I have send u guys almost 6 email regarding this
Plz respond to my email asp
I want the refund as soon as possible
Do u have direct customer care number

Jun 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with the trip id. Also let us know the email id & phone no. entered while booking. It will help us to assist you better.

For further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Krishna, Andhra Pradesh, 520011

Dear sir I booked ticks from Vijayawada to thadapalligudam on 8/5/2018 travailing date on 10/5/2018 rathnachal but still Train booking is pending it may take time upto 40 mints to update final status.bit still it was not updated so please try to refund my money back order I’d (IXITR[protected], IXITR[protected], OXITR) amount 480+455=935 Rs so please send cash back to my payed account sir

Jun 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed booking against the shared ids are failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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I was trying to book bus ticket (On 08.05.2018 for journey on 08.05.2018) from bokaro (Jharkhand) to kolkata (West bengal) in royal cruiser bus (Departing from bokaro @ 10:45pm). After payment some error occurred and seat not booked but amount deducted from bank account.
Refer transaction id [protected], inr 1977/- deducted from bank account while booking bus ticket through ixigo mobile app. But ticket not booked. Please confirm reversal of amount in bank.

Jun 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Aklank

Greetings from ixigo!

As discussed over the call, your concern has been escalated to Redbus keeping you in the loop and the same will be addressed shortly. We seek your patience in the meanwhile.

For any further assistance, you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Surat, Gujarat, 394107

Website: www.ixigo.com

On 05-05-18 i booked ticket from bhopal to surat i proceeded to the payment but after my money deducted from my account i didn't receive any ticket ixigo app redirected me to its home screen please provide me refund you are not even concern regarding your customers problem was it my fault that i trusted your application i have seen many complains of yours plz provide refund

Jun 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Ixigo Customer Care's response Hi Bittu,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with your registered email id & phone number at [protected]@ixigo.com. We'll swiftly look into it and address your concern. Please be assured that your amount is completely safe and will be surely reversed to your account if booking failed.

Thanks for your cooperation!

Regards,
Team ixigo

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M

Mohandass 2405

from Chennai, Tamil Nadu

Feb 17, 2019

I was booked train Feb 4.. the booking was failed.. but amount not credited till. Without my permission ixigo was sending amount to freecharge.. ixigo cheating the customer's.. I'm not happy to U.. kindly refund my money don't irritating customer

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I have booked a flight ticket from Bangalore to Pune for 23rd May 2018. I have not received any confirmation. But I have received message from SBI net banking about successful payment to RazorPay (ecommerce)and money is deducted from my a/c. I had 750/ ixigo money in my wallet.Please refund my money back.
'Money deducted from our accont and ticket not received ' if such issue occurs how can we book tickets through you.Actually we are travelling frequently. how can we have faith in you ?
Reply soon. Refund the money.

Jun 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Ixigo Customer Care's response Dear Bina,

Thanks for writing in.

Kindly share the service provider name (Cleartrip, Yatra etc) through which you booked along with trip id. Also let us know the email id & phone no. entered while booking. It will help us to assist you better. You can also contact the provider directly for any assistance.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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C

coolgk7654

from Kachhwa, Uttar Pradesh

May 11, 2018

Hey what the kind of service you are providing.
I had booked a ticket through ixigo for which I was charged but the booking remain unsuccessful.
Said that payment will be refunded in 5 days but it's still under pending.
Please look into the matter and improve your service.

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Address: Allahabad, Uttar Pradesh, 125055

Website: www.ixigo.com

Due to system failure tickets wasn't booked but the amount deducted from my account.
I got a mail dated 30/04/2018 for the reversal of charges that was wrongly deducted, but till date I didn't receive a single notification on that and amount is also not reversed.
The tranid is : M77FQDADPSE130ZR0
Kindly resolve the issue and revert asap.

Jun 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Ixigo Customer Care's response Hi Tanu

Greetings from ixigo!

We would like to inform you that the refund has already been initiated from our end. Kindly check with your bank once with the ARN: 75503728121019663723397. Please check your bank statement as certain banks do not notify via SMS.

In case of any further delay, you may write back to us with your bank statement from the date of debit and we will certainly take that forward.

For any further assistance, you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Login by Facebook account

from Nagaur, Rajasthan

May 9, 2018

I booked the ticket on 5 may night for trip to ajmer to delhi cantt but my payment is succesful booking is pending and no notification about this problem to me plz resolve this the journey date is 8 may and train no is =12982 chetak express plz inform me about this otherwise in future i never booked on ixigo app

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Ramkumar rath hamirpur Up 9898263561

from Ahmedabad, Gujarat

May 9, 2018

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Address: Pune, Maharashtra

Website: ixigo

I tried to book a flight ticket from lucknow to pune for 10th november today i. E.
05/05/2018. The payment was successful but my ticket was not booked neither it is showing in my profile. I received a mail from ixigo that my payment is successful for flight booking but i did'nt receive my ticket. Please help me in getting my refund back.

Amount:- rs.4807/-
Booking id:- prl065pxsrb
Contact no.:- [protected]
Email:- [protected]@gmail.com

Jun 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Ixigo Customer Care's response Hi Satya,

Thanks for writing in. We would like to inform you that the booking id PRL065PXSRB reflects as failed and hence ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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T

Thesni

from Changanacheri, Kerala

May 9, 2018

I booked the train ticket yesterday and amount has been deducted from my account but booking is not confirmed...else you refund the money back as soon as possible.I have booked the ticket of YPR CANNANORE express from CRLM to TIR cant...please report my problem its a humble request.

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Ixigo reviews & complaints page 114

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charges reversal not received for reference I'd: 4608505095

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