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3.4
Updated: Nov 15, 2025
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Ixigo reviews & complaints page 56

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S
Sgorain
from Powai, Maharashtra
Nov 28, 2020
Resolved
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Ixigo — Booked train ticket via Google pay, amount is deducted but ticket not booked
on Nov 7, 2020
I booked train tickets from guwahaty to howrah jn via Google pay. Amount got deducted but ticket is not yet booked.
Already i submit my complain few times bt money not refund.
Please refund the money .
Please help as soon as possible
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2020
Ixigo Customer Care's response Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo
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    ashoksdeepa
    Nov 28, 2020
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    Hi my self ashok register mobile number [protected] n register email id: ashok.[protected]@gmail.com little before i tried book train number 06236 mys tn feast train 3 tickets sl class via Google pay but my amount 1397rs deducted from account n tickets not booked pls solve problem or refund it ..do need full
    +3 photos
    Ixigo customer support has been notified about the posted complaint.
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    Dear Customer,

    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

    Thanks
    Team ixigo
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      J
      Jaspreet246
      Nov 28, 2020
      Resolved
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      Resolved

      Dear Ixigo,

      Today (27.11.2020) I booked round trips from Delhi to Ranchi between 31st Dec, 2020 to 3rd of Jan 2021. Through Gpay i payed the total amount of Rs 7646.00, the amount is deducted but not anywhere in app i can see the transaction or the failed transaction details. Didn't even received notifications for the tickets confirmation nor it is showing in my apps ticket history. Please refer to the screenshot attached for Booking Ids and transaction id for your reference.

      Kindly help me out to resolve this issue by initiating the refund or providing me tickets for the same.

      Sincerely,
      Jaspreet Singh
      M: [protected], [protected]
      +1 photos
      Nov 28, 2020
      Complaint marked as Resolved 
      Moeny got refunded
      Ixigo customer support has been notified about the posted complaint.
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        J
        Juhi Kamaraj
        from Powai, Maharashtra
        Nov 27, 2020
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        Address: India

        I booked train tickets from Chennai mas to tenkasi jn via Google pay. Amount got deducted but ticket is not yet booked.

        Please refund the money or book my tickets.

        Please help as soon as possible
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Please reply or reach out to me as soon as possible
        Reply
        Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          S
          Sasirekha sathish
          Nov 26, 2020
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          November 1st i am booked my train ticket, ticket not confirmed but amount deducted from my account, kindly refund my amount rs 371.
          +1 photos
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            A
            AmreenShaik
            from Powai, Maharashtra
            Nov 26, 2020
            Resolved
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            Address: 10-15-60/a5,santhi nagar, near st.anns english medium high school,blue building,upper floo

            I have booked a bus ticket on[protected], money has been deducted but ticket is not confirmed. Also, i haven't logged in before booking the ticket.Since it is a bus ticket i have booked just by opening ixigo app. Its been two complete days but money is not yet refunded.Unable to contact to customer support as there is no proper response. I am even unable to track the status of failed transaction because i haven't booked ticket by loggin in. Its seriously a hectic process and ixigo is not at all good at customer satisfaction. No proper response and no safety for our money. Please see the transaction details in the screenshot attached and kindly refund the amount as soon as possible...Please..Thank you
            +2 photos
            May 31, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Nov 26, 2020
            Ixigo Customer Care's response             Dear Customer,

            Auto refund for this transaction was processed but reversed by the bank. You will receive the refund via payout link within the next 7-10 days. Please update details on the link once received so that refund can be processed

            Thanks
            Team ixigo
            Nov 30, 2020
            Updated by AmreenShaik             Its been 7 days and yet i haven't received refund..please check
            Nov 30, 2020
            Updated by AmreenShaik             Simply marking the complaint as resolved even didnt received refund..its making us to believe ixigo..Its not trust worthy and our money wont be safe..refund process is dead slow and no proper response..
            Verified Support
            Apr 27, 2022
            Ixigo Customer Care's response             We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
            View replies
            Its been 7 days and yet i haven't received refund..please check once
            Reply
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              S
              Shweta.ir
              Nov 26, 2020
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              Address: Gurgaon

              I tried to book a ticket from patna to bengaluru (go air G8 273). Flight timing - 5th december 2020, 11.50 am. I used gpay for payment. Amount of Rs 9586 got debited from my account but ticket was not booked.
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
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                S
                shabina shah
                from Powai, Maharashtra
                Nov 24, 2020
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                Address: Dombivli

                My PNR number is [protected] it's not confirmed after prepared chart but still neither I received any refund mail or message from.ixigo nor received any refund amount in my account
                I'm worries for my money.
                Kindly reply urgently and with my refund details..

                Regards
                Shah Shabina
                [protected]
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The refund will be processed within the next 7 days.

                Let us know via www.kixigo.com/help for further assistance.

                Thanks.
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                  F
                  Faizan Madakiya
                  Nov 24, 2020
                  Resolved
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                  Resolved

                  Address: [email protected]

                  Dear sir/ma'am,
                  I booked a train ticket(Rajkot to Bhusaval, 5 Nov, PNR-[protected]) and canceled, ixigo chat and msg said the amount is already refunded on 26th November through my UPI, but my older UPI([protected]@gmail.com) is not working since 25th November because of Dena bank merged into Bank of Baroda, so how the refund is done from your side, Can you please check again I want to change my UPI with [protected]@gmail.com. refund amount was Rs. 955
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 26, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  The amount was refunded but reversed by the bank later due to some issue. We have placed a manual refund request. You will receive the refund via the payout link within 7 days. Please update your details as soon as you receive the link so that the refund can be processed.

                  Thanks
                  Team ixigo
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                    T
                    Tarun giri
                    Nov 24, 2020
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                    I booked a Flight Ticket using Ixigo flight app. On 24November 2020. Money got deducted from my side (Google pay) but Booking is not confirm yet.
                    Someone please help me.

                    Flight detail :- Patna to Delhi
                    Date :- 26 November 2020
                    Airline :- Go air

                    IXigo care please help me.
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      K
                      Keshavprasad34
                      Nov 23, 2020
                      Resolved
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                      Resolved

                      Booking ID - IXITR[protected]
                      Booking failed.
                      Amount deducted approximately
                      5471rs.
                      Amount not refunded.
                      Booking date 05/11/2020.
                      Refund date 12/11/2020.
                      I m waiting for refund for long time.
                      But refund is not transferred in my account.
                      I have checked bank statement also.
                      Plzzzzzzzzzzzzzz help me.
                      Refund my money as soon as possible.
                      Thanks
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 26, 2020
                      Ixigo Customer Care's response                       Dear Customer,

                      The refund for the mentioned transaction was processed same day for INR 5471.

                      Request you to kindly check your bank statement or connect with your bank customer care for assistance.

                      Thanks
                      Team ixigo
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                        S
                        sarfaraza947
                        Nov 23, 2020
                        Resolved
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                        Resolved

                        Address: Titagarh bazar Kolkata

                        My transaction was failed because my IRCTC ID was not valid. My money was deducted but it is still not refunded. Amount was four thousand rupees around.it was booked from ixigo account whose phone number is [protected]. Sir please solve this problem as soon as possible. You can call on this number.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 26, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        Your transaction for amount 4112 on 9th November was voided and reversed to the payment source same day. Request you to kindly check your bank statment or kindly connect with your bank for further assistance.

                        Thanks
                        Team ixigo
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                          A
                          Anil Umale
                          Nov 23, 2020
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                          Address: pune

                          My email id is [protected]@gmail.com and mobile number is [protected]...I hv ixigo account .ON 13 TH NOVEMBER, I TRIED TO BOOK TICKET ..The amount deducted of Rs. 1225/-from my upi account..but transaction failed and i got message to refund the amount upto 3.00pm on same day..but ttill now i have not received the refund amount.Pl do the needful.
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            U
                            UJAS THAKAR
                            from Powai, Maharashtra
                            Nov 22, 2020
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                            Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

                            Dear Sir,

                            I request you to cancel my bookins and initiate my refund process.
                            Due to COVID 19 flight have been cancelled by airlines.
                            Futher i am not getting Re-scheduling Flight as my wish.

                            Booking ID NO
                            IF[protected]
                            IF[protected]

                            Airlines
                            AirAsia India

                            PNR
                            I5 2335
                            I5 2335

                            PNR / STATUS
                            H9ITUR
                            H9ITUR

                            PASSENGER
                            MRS JWALANABEN THAKAR
                            MR UJAS THAKAR

                            From & To
                            BLR to PNQ
                            BLR to PNQ

                            Please initiate my refund at earliest.

                            Mobile No - [protected]
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey Ujas,

                            We have already raised the refund request with the airline and shall update you in the next 15 days.

                            Thanks
                            Team ixigo
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                              U
                              UJAS THAKAR
                              from Powai, Maharashtra
                              Nov 22, 2020
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                              Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

                              Dear Sir,

                              I request you to cancel my bookins and initiate my refund process.
                              Due to COVID 19 flight have been cancelled by airlines.
                              Futher i am not getting Re-scheduling Flight as my wish.

                              Booking ID NO
                              IF[protected]
                              IF[protected]

                              PNR
                              S5QQPQ
                              S5QQPQ

                              Flight No
                              I5 2336
                              I5 2336

                              PASSENGER
                              MRS JWALANABEN THAKAR
                              MR UJAS THAKAR

                              From & To
                              PNQ to BLR
                              PNQ to BLR

                              Airlines
                              AirAsia India

                              Please initiate my refund at earliest.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey Ujas,

                              We have already raised the refund request with the airline and shall update you in the next 15 days.

                              Thanks
                              Team ixigo
                              Reply
                              Hey Ujas,

                              Refund for the shared PNR is successful and should reflect in the next 7 days.

                              Thanks
                              Team ixigo
                              Reply
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                                L
                                lakshman.au
                                Nov 22, 2020
                                Resolved
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                                Resolved

                                I tried to book train ticket from IXIGO app, the amount is debited from the account, however the ticket did not get booked. Besides the transaction is not shown in the app. I tried to reach the customer care via different channels but in Vain.

                                Date: November 21, 2020
                                Transaction Details: UPI-Le Travenues Technol-ixigo.[protected]@indus-INDB[protected]-Upi Transaction

                                Transaction Reference:[protected]
                                Amount: 866
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 26, 2020
                                Ixigo Customer Care's response                                 Dear Customer,

                                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
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                                  R
                                  ravindradangi
                                  Nov 22, 2020
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                                  Hi Team,

                                  I have booked a flight from Delhi to Bhopal(Indigo 6E 2053) for the date 25nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

                                  Kindly confirm the same.

                                  Thanks and Regards,
                                  Ravindra dangi
                                  email id - [protected]@gmail.com
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                  Thanks
                                  Team ixigo
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                                    K
                                    kiran E
                                    Nov 22, 2020
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                                    I have paid amount for bus ticket booking on 21/11/2020 but not yet recived confirmation tickets.My mobile number id [protected]
                                    +1 photos
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                    Thanks
                                    Team ixigo
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                                      M
                                      Manirajan. V
                                      Nov 21, 2020
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                                      Resolved

                                      Address: dawsonvihar,type III c/18 thykoodddam,vytilla kochi,682019

                                      On 18 Nov 20 I had booked one railway ticket by 12075 janastapti exp from kozhikode to ernakulam jn. Accordingly I had paid rs 146 through phonepe ad cost including your commission charge. Immediately after paying money your app says time over and the ticket not booked. After that you have not returned my money through phonepe app. Pl return my money without further delay.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Nov 21, 2020
                                      Updated by Manirajan. V                                       Refund not yet received. Pl send it to my aacount through phonepe.
                                      Verified Support
                                      Nov 26, 2020
                                      Ixigo Customer Care's response                                       Dear Customer,

                                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
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                                        B
                                        Bonam Krishna
                                        from Powai, Maharashtra
                                        Nov 21, 2020
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                                        Address: Jamnagar

                                        Ahmadabad to Hyderabad
                                        Flight no 6E645
                                        +1 photos
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        We could not locate any details. Auto refund for all the failed transactions is processed to the payment source within 7 days.

                                        Please reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
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