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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 56

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K
kmkraj
from Powai, Maharashtra
Nov 28, 2020
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I was booking ticket from mobile app ixigo and payed from phone pay successful but ticket is not book
+1 photos
Ixigo customer support has been notified about the posted complaint.
Nov 28, 2020
Updated by kmkraj Kiidly help me
View replies
Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo
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    L
    Lihka20
    from Powai, Maharashtra
    Nov 28, 2020
    Resolved
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    Resolved

    Address: Flat No 106 Canara Apartments, Sector 13 Rohini

    I have booked a flight ticket from ixigo which is on 19 April 2020 With the name Arvind kumar sharma PNR is : Y6GLN due to COVID the airline cancelled the flight and govt orders for refunding of the amount to the customer but I’ve been talked with your customer representatives 10 times but the refund is not received to me also I told them that when the government orders for the refund then you should push tha airline to give the refund in 15 days ie also the TAT given to me at the time of cancellation your representative asks me in rude way that sir you should talk with the airline on your own and provide us the refund initiation mail then we will refund the amount is this the way to talk with the customer so why ixigo take convenience charge from customer if anything wrong happen I’ll you re the one who will resolve the case because I have paid money and booked the flight through your channel.
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Nov 30, 2020
    Ixigo Customer Care's response     Dear Customer,

    We are unable to access this PNR, kindly check and share the correct one.

    Thanks
    Team ixigo
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      S
      Sgorain
      from Powai, Maharashtra
      Nov 28, 2020
      Resolved
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      Resolved

      Ixigo — Booked train ticket via Google pay, amount is deducted but ticket not booked
      on Nov 7, 2020
      I booked train tickets from guwahaty to howrah jn via Google pay. Amount got deducted but ticket is not yet booked.
      Already i submit my complain few times bt money not refund.
      Please refund the money .
      Please help as soon as possible
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Nov 30, 2020
      Ixigo Customer Care's response       Dear Customer,

      The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

      Thanks
      Team ixigo
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        A
        ashoksdeepa
        Nov 28, 2020
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        Hi my self ashok register mobile number [protected] n register email id: ashok.[protected]@gmail.com little before i tried book train number 06236 mys tn feast train 3 tickets sl class via Google pay but my amount 1397rs deducted from account n tickets not booked pls solve problem or refund it ..do need full
        +3 photos
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          J
          Jaspreet246
          Nov 28, 2020
          Resolved
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          Resolved

          Dear Ixigo,

          Today (27.11.2020) I booked round trips from Delhi to Ranchi between 31st Dec, 2020 to 3rd of Jan 2021. Through Gpay i payed the total amount of Rs 7646.00, the amount is deducted but not anywhere in app i can see the transaction or the failed transaction details. Didn't even received notifications for the tickets confirmation nor it is showing in my apps ticket history. Please refer to the screenshot attached for Booking Ids and transaction id for your reference.

          Kindly help me out to resolve this issue by initiating the refund or providing me tickets for the same.

          Sincerely,
          Jaspreet Singh
          M: [protected], [protected]
          +1 photos
          Nov 28, 2020
          Complaint marked as Resolved 
          Moeny got refunded
          Ixigo customer support has been notified about the posted complaint.
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            J
            Juhi Kamaraj
            from Powai, Maharashtra
            Nov 27, 2020
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            Address: India

            I booked train tickets from Chennai mas to tenkasi jn via Google pay. Amount got deducted but ticket is not yet booked.

            Please refund the money or book my tickets.

            Please help as soon as possible
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Please reply or reach out to me as soon as possible
            Reply
            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
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              S
              Sasirekha sathish
              Nov 26, 2020
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              November 1st i am booked my train ticket, ticket not confirmed but amount deducted from my account, kindly refund my amount rs 371.
              +1 photos
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                A
                AmreenShaik
                from Powai, Maharashtra
                Nov 26, 2020
                Resolved
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                Resolved

                Address: 10-15-60/a5,santhi nagar, near st.anns english medium high school,blue building,upper floo

                I have booked a bus ticket on[protected], money has been deducted but ticket is not confirmed. Also, i haven't logged in before booking the ticket.Since it is a bus ticket i have booked just by opening ixigo app. Its been two complete days but money is not yet refunded.Unable to contact to customer support as there is no proper response. I am even unable to track the status of failed transaction because i haven't booked ticket by loggin in. Its seriously a hectic process and ixigo is not at all good at customer satisfaction. No proper response and no safety for our money. Please see the transaction details in the screenshot attached and kindly refund the amount as soon as possible...Please..Thank you
                +2 photos
                May 31, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Nov 26, 2020
                Ixigo Customer Care's response                 Dear Customer,

                Auto refund for this transaction was processed but reversed by the bank. You will receive the refund via payout link within the next 7-10 days. Please update details on the link once received so that refund can be processed

                Thanks
                Team ixigo
                Nov 30, 2020
                Updated by AmreenShaik                 Its been 7 days and yet i haven't received refund..please check
                Nov 30, 2020
                Updated by AmreenShaik                 Simply marking the complaint as resolved even didnt received refund..its making us to believe ixigo..Its not trust worthy and our money wont be safe..refund process is dead slow and no proper response..
                Verified Support
                Apr 27, 2022
                Ixigo Customer Care's response                 We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
                View replies
                Its been 7 days and yet i haven't received refund..please check once
                Reply
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                  S
                  Shweta.ir
                  Nov 26, 2020
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                  Address: Gurgaon

                  I tried to book a ticket from patna to bengaluru (go air G8 273). Flight timing - 5th december 2020, 11.50 am. I used gpay for payment. Amount of Rs 9586 got debited from my account but ticket was not booked.
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
                  Reply
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                    S
                    shabina shah
                    from Powai, Maharashtra
                    Nov 24, 2020
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                    Address: Dombivli

                    My PNR number is [protected] it's not confirmed after prepared chart but still neither I received any refund mail or message from.ixigo nor received any refund amount in my account
                    I'm worries for my money.
                    Kindly reply urgently and with my refund details..

                    Regards
                    Shah Shabina
                    [protected]
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The refund will be processed within the next 7 days.

                    Let us know via www.kixigo.com/help for further assistance.

                    Thanks.
                    Reply
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                      F
                      Faizan Madakiya
                      Nov 24, 2020
                      Resolved
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                      Resolved

                      Address: [email protected]

                      Dear sir/ma'am,
                      I booked a train ticket(Rajkot to Bhusaval, 5 Nov, PNR-[protected]) and canceled, ixigo chat and msg said the amount is already refunded on 26th November through my UPI, but my older UPI([protected]@gmail.com) is not working since 25th November because of Dena bank merged into Bank of Baroda, so how the refund is done from your side, Can you please check again I want to change my UPI with [protected]@gmail.com. refund amount was Rs. 955
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 26, 2020
                      Ixigo Customer Care's response                       Dear Customer,

                      The amount was refunded but reversed by the bank later due to some issue. We have placed a manual refund request. You will receive the refund via the payout link within 7 days. Please update your details as soon as you receive the link so that the refund can be processed.

                      Thanks
                      Team ixigo
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                        T
                        Tarun giri
                        Nov 24, 2020
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                        I booked a Flight Ticket using Ixigo flight app. On 24November 2020. Money got deducted from my side (Google pay) but Booking is not confirm yet.
                        Someone please help me.

                        Flight detail :- Patna to Delhi
                        Date :- 26 November 2020
                        Airline :- Go air

                        IXigo care please help me.
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
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                          K
                          Keshavprasad34
                          Nov 23, 2020
                          Resolved
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                          Resolved

                          Booking ID - IXITR[protected]
                          Booking failed.
                          Amount deducted approximately
                          5471rs.
                          Amount not refunded.
                          Booking date 05/11/2020.
                          Refund date 12/11/2020.
                          I m waiting for refund for long time.
                          But refund is not transferred in my account.
                          I have checked bank statement also.
                          Plzzzzzzzzzzzzzz help me.
                          Refund my money as soon as possible.
                          Thanks
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 26, 2020
                          Ixigo Customer Care's response                           Dear Customer,

                          The refund for the mentioned transaction was processed same day for INR 5471.

                          Request you to kindly check your bank statement or connect with your bank customer care for assistance.

                          Thanks
                          Team ixigo
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                            S
                            sarfaraza947
                            Nov 23, 2020
                            Resolved
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                            Resolved

                            Address: Titagarh bazar Kolkata

                            My transaction was failed because my IRCTC ID was not valid. My money was deducted but it is still not refunded. Amount was four thousand rupees around.it was booked from ixigo account whose phone number is [protected]. Sir please solve this problem as soon as possible. You can call on this number.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 26, 2020
                            Ixigo Customer Care's response                             Dear Customer,

                            Your transaction for amount 4112 on 9th November was voided and reversed to the payment source same day. Request you to kindly check your bank statment or kindly connect with your bank for further assistance.

                            Thanks
                            Team ixigo
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                              A
                              Anil Umale
                              Nov 23, 2020
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                              Address: pune

                              My email id is [protected]@gmail.com and mobile number is [protected]...I hv ixigo account .ON 13 TH NOVEMBER, I TRIED TO BOOK TICKET ..The amount deducted of Rs. 1225/-from my upi account..but transaction failed and i got message to refund the amount upto 3.00pm on same day..but ttill now i have not received the refund amount.Pl do the needful.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
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                                U
                                UJAS THAKAR
                                from Powai, Maharashtra
                                Nov 22, 2020
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                                Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

                                Dear Sir,

                                I request you to cancel my bookins and initiate my refund process.
                                Due to COVID 19 flight have been cancelled by airlines.
                                Futher i am not getting Re-scheduling Flight as my wish.

                                Booking ID NO
                                IF[protected]
                                IF[protected]

                                Airlines
                                AirAsia India

                                PNR
                                I5 2335
                                I5 2335

                                PNR / STATUS
                                H9ITUR
                                H9ITUR

                                PASSENGER
                                MRS JWALANABEN THAKAR
                                MR UJAS THAKAR

                                From & To
                                BLR to PNQ
                                BLR to PNQ

                                Please initiate my refund at earliest.

                                Mobile No - [protected]
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Ujas,

                                We have already raised the refund request with the airline and shall update you in the next 15 days.

                                Thanks
                                Team ixigo
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                                  U
                                  UJAS THAKAR
                                  from Powai, Maharashtra
                                  Nov 22, 2020
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                                  Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

                                  Dear Sir,

                                  I request you to cancel my bookins and initiate my refund process.
                                  Due to COVID 19 flight have been cancelled by airlines.
                                  Futher i am not getting Re-scheduling Flight as my wish.

                                  Booking ID NO
                                  IF[protected]
                                  IF[protected]

                                  PNR
                                  S5QQPQ
                                  S5QQPQ

                                  Flight No
                                  I5 2336
                                  I5 2336

                                  PASSENGER
                                  MRS JWALANABEN THAKAR
                                  MR UJAS THAKAR

                                  From & To
                                  PNQ to BLR
                                  PNQ to BLR

                                  Airlines
                                  AirAsia India

                                  Please initiate my refund at earliest.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey Ujas,

                                  We have already raised the refund request with the airline and shall update you in the next 15 days.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Hey Ujas,

                                  Refund for the shared PNR is successful and should reflect in the next 7 days.

                                  Thanks
                                  Team ixigo
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                                    L
                                    lakshman.au
                                    Nov 22, 2020
                                    Resolved
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                                    Resolved

                                    I tried to book train ticket from IXIGO app, the amount is debited from the account, however the ticket did not get booked. Besides the transaction is not shown in the app. I tried to reach the customer care via different channels but in Vain.

                                    Date: November 21, 2020
                                    Transaction Details: UPI-Le Travenues Technol-ixigo.[protected]@indus-INDB[protected]-Upi Transaction

                                    Transaction Reference:[protected]
                                    Amount: 866
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 26, 2020
                                    Ixigo Customer Care's response                                     Dear Customer,

                                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                    Thanks
                                    Team ixigo
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                                      R
                                      ravindradangi
                                      Nov 22, 2020
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                                      Hi Team,

                                      I have booked a flight from Delhi to Bhopal(Indigo 6E 2053) for the date 25nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

                                      Kindly confirm the same.

                                      Thanks and Regards,
                                      Ravindra dangi
                                      email id - [protected]@gmail.com
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
                                      Reply
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                                        K
                                        kiran E
                                        Nov 22, 2020
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                                        I have paid amount for bus ticket booking on 21/11/2020 but not yet recived confirmation tickets.My mobile number id [protected]
                                        +1 photos
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                        Thanks
                                        Team ixigo
                                        Reply
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