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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 28, 2026

Complaints 2442

Resolved

1523

Unresolved

919

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 56

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Address: [email protected]

On 26 Nov 2020 and 28 Nov 2020, Iam trying to book my train ticket but booking failed...but the amount was debited from my account and till now I don't got my refund ... Iam trying to call customer care..I can't reach them also
Kindly transfer my amount soon 2059+2059=4118

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

The refund was reversed due to some issue. you will receive a refund via payout link within the next 7 days. Please update your details once you have received the link and the refund will processed.

Thanks
Team ixigo

Lalith Fransis's [Complaint's author] reply, Dec 29, 2020

I got my refund back...if anybody have issue in refund ...plz connect with ixigo @ messenger and Instagram

L

Lalith Fransis

Dec 29, 2020

If anyone has issue in refund ...plz connect ixigo @ messenger or Instagram ...RESPONCE WELL BE FAST

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Website: www.ixigo.com

Amount of 17000 has been deducted and Ixigo doesn't even have customer support through call or even a mail for these issues. They just have some stupid chat support for issues on booked tickets. What should the customer do when the tickets are not booked and money gets deducted. Do not know who developed this application such a waste of time and money.
PLEAE DO NOT USE IXIGO THEY DONT HAVE CUSTOMER SUPPORT.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I am trying to book train ticket through ixigo app, and i completed all verification and I paid amount, the amount was credited, but i didn't get any information about booking and pnr status. I didn't
Get my ticket.i waited 1 hour.no further
Information. I want my money get back.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

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Team ixigo

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Address: Belkud

Double time payment Cut hua hai.

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Dec 02, 2020

Updated by HANAMANTH Babali Refund

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: At Post Wadgaon Sidheshwar

महोदय,
वरील विषयी विनंतीवरून अर्ज करतो कि, मी ixigo app द्वारा तिकीट केले असता माझ्या खात्यावर पैसे कमी झाले आहेत. माझ्याकडून पुन्हा पुन्हा प्रयत्न झाल्यामुळे माझ्या खात्यावरून पैसे कमी झाले आहेत आणि मला तिकीट ही मिळालेलें नाही तरी मला माझे पैसे मिळावीत.

ही नम्रतेचि विनंती.
आपला विश्वासू

नामदेव आबासाहेब घायाळ

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Sir/Madam today on 1/12/2020 I tried to book train tickets from the Ixigo Mobile App.So as the booking was going on, the page directed for paying the Ticket amount through UPI, but Unfortunately the money was transferred but the ticket has not been booked and showed a message that there was an error while booking the ticket.
With Regards I hope the Matter is solved as soon as possible.
Order Id: J3B7LDC9P79NBJKMHZ
UPI Transaction ID:[protected]

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Refund for the said transaction is successful on 2nd December already and should reflect within 7 days.

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Team ixigo

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I booked a train ticket today as in Dec 01 2020 from hubli junction to SBC bengaluru. The payment was done through Google pay to the Le travenues technology pvt.Ltd ut the ticket was not confirmed. The order ID is J39JKRIVGL24WDF5HA.
Please initiate the refund as soon as possible.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Chennai

On December 1st I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.391.
I ask about my customer care in ixigo
Send message :
Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 391.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected]. However, if you haven't received the amount please contact the bank customer care for the same.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ixigo Customer Care's response Dear Customer,

The refund was successful the same day and should reflect within 7 days.

Thanks
Team ixigo

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Ticket fare deducted but my ticket process is not completed..

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Greetings,

I had booked a train from Chennai to Rameshwaram on 21st November 2020. But I got a message saying the payment was not through and I had to re-book. So I re-booked the ticket on 24th November 2020. I contacted the customer car chatbot and it said the debited amount will be refunded by 28th November 2020. But so far I haven’t received any refund. I have attached the screenshots of the messages for your reference. Please do look into this issue and do the needful as soon as possible.

Best regards,
Sivakumar.R.

May 30, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ixigo Customer Care's response Dear Customer,

As shared in the screenshot above, we did not receive the mentioned payment. If the amount was debited and not yet reversed, please check with your bank customer care.

Thanks
Team ixigo

Dec 11, 2020

Updated by Siva_amu Greetings,
I asked my banks customer care and they have stated that the amount has been debited and there is no amount to reverse!!
Thanks,
Sivakumar R.

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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I was booking ticket from mobile app ixigo and payed from phone pay app successful but ticket is not book
Kindly help me
Rajveer

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I booked a flight with Air India via ixigo with PNR no.- JP23D (Delhi to Bangalore, travel date: 30th March 2020). Obviously due to COVID, I was unable to travel. Now, since the past 3-4 months, I have been chasing them for my refund (DGCA guidelines says that airlines have to refund the money to their customers, and since I made the booking through ixigo, Air India will refund the money to ixigo and then ixigo should refund the money to me).
I spoke to Air India regarding the refund status in September 2020. They stated that they have already refunded the money to ixigo and since then, ixigo is yet to refund my money.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ixigo Customer Care's response Dear Customer,

The refund is processed on 30th November with ARN[protected].

Thanks
Team ixigo

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Address: 480 D Varunapuri south Goa 403802

Transition is completed but train ticket not booked ...so plz do my refund 4316

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.

Dec 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I was booking ticket from mobile app ixigo and payed from phone pay successful but ticket is not book

Ixigo customer support has been notified about the posted complaint.

Nov 28, 2020

Updated by kmkraj Kiidly help me

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Ixigo Customer Care

from Gurugram, Haryana

Nov 30, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Flat No 106 Canara Apartments, Sector 13 Rohini

I have booked a flight ticket from ixigo which is on 19 April 2020 With the name Arvind kumar sharma PNR is : Y6GLN due to COVID the airline cancelled the flight and govt orders for refunding of the amount to the customer but I’ve been talked with your customer representatives 10 times but the refund is not received to me also I told them that when the government orders for the refund then you should push tha airline to give the refund in 15 days ie also the TAT given to me at the time of cancellation your representative asks me in rude way that sir you should talk with the airline on your own and provide us the refund initiation mail then we will refund the amount is this the way to talk with the customer so why ixigo take convenience charge from customer if anything wrong happen I’ll you re the one who will resolve the case because I have paid money and booked the flight through your channel.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Ixigo Customer Care's response Dear Customer,

We are unable to access this PNR, kindly check and share the correct one.

Thanks
Team ixigo

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Ixigo — Booked train ticket via Google pay, amount is deducted but ticket not booked
on Nov 7, 2020
I booked train tickets from guwahaty to howrah jn via Google pay. Amount got deducted but ticket is not yet booked.
Already i submit my complain few times bt money not refund.
Please refund the money .
Please help as soon as possible

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Ixigo Customer Care's response Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Hi my self ashok register mobile number [protected] n register email id: ashok.[protected]@gmail.com little before i tried book train number 06236 mys tn feast train 3 tickets sl class via Google pay but my amount 1397rs deducted from account n tickets not booked pls solve problem or refund it ..do need full

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Ixigo Customer Care

from Gurugram, Haryana

Nov 30, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Dear Ixigo,

Today (27.11.2020) I booked round trips from Delhi to Ranchi between 31st Dec, 2020 to 3rd of Jan 2021. Through Gpay i payed the total amount of Rs 7646.00, the amount is deducted but not anywhere in app i can see the transaction or the failed transaction details. Didn't even received notifications for the tickets confirmation nor it is showing in my apps ticket history. Please refer to the screenshot attached for Booking Ids and transaction id for your reference.

Kindly help me out to resolve this issue by initiating the refund or providing me tickets for the same.

Sincerely,
Jaspreet Singh
M: [protected], [protected]

Nov 28, 2020

Complaint marked as Resolved

Moeny got refunded

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Address: India

I booked train tickets from Chennai mas to tenkasi jn via Google pay. Amount got deducted but ticket is not yet booked.

Please refund the money or book my tickets.

Please help as soon as possible

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J

Juhi Kamaraj

from Powai, Maharashtra

Nov 27, 2020

Please reply or reach out to me as soon as possible

Ixigo Customer Care

from Gurugram, Haryana

Nov 27, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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