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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 53

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T
Thriller1122
Dec 16, 2020
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Address: Penukonda

Money was deducted in phone pay but bus is not book
Ixigo customer support has been notified about the posted complaint.
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    A
    Ankit025jajn
    Dec 16, 2020
    Resolved
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    Resolved

    Hi,

    I was booking ticket using indigo application, money got deducted from phonepe but the ticket was not booked.

    Could you please refund my money.

    Transaction ID - P2012161748264035323429.

    Regards,
    Ankit Jain
    Mob: +91 - [protected]
    Aug 15, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Dec 22, 2020
    Ixigo Customer Care's response     Hey,

    Please reach out to Indigo if the booking was made from their app. If it was booked from ixigo app your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

    Thanks!
    Team ixigo
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      B
      bharat4890
      from Delhi, Delhi
      Dec 16, 2020
      Resolved
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      Resolved

      Hello i am bharat chenani i am booking train tickets from ixigo i added all details payment was deducted bt booking not done...i am booking for vadodara to kalyan 3tier ac 3 tickets i have not more money to book again pls refund my amount as soon as possible...i tried to call coustmer care ixigo bt there is no way to contact you..pls provide true & iffective customers number for customers
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Dec 22, 2020
      Ixigo Customer Care's response       Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

      Thanks!
      Team ixigo
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        C
        Chhote Lal Yaduvanshi
        from Delhi, Delhi
        Dec 16, 2020
        Resolved
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        Ticket book kiye book Nahin Hua Fail ho gaya account mein se Paisa cut Gaya refund Nahin hua please sir refund karvane ka kasht Karen
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Dec 16, 2020
        Updated by Chhote Lal Yaduvanshi         Cash refund

        View replies
        Dear Customer,

        The refund failed due to some issue. We have raised a manual refund request and you will receive the refund via payout link within the next 7 days.

        Please update your details once you have received the link

        Thanks
        Team ixigo
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          V
          Vijay kadakol
          Dec 16, 2020
          Resolved
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          Resolved

          Order ID: IXITR[protected]

          SBC - BGM
          06549 - SBC BGM EXP
          Date-24/11/2020

          I vijay booked 2 tickets on 24 Nov 2020 but tickets are cancelled but payment still not refunded and in account its showing payment intiated
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We could not see your booking ID. Please reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
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            A
            Aghin Bablu
            from Delhi, Delhi
            Dec 16, 2020
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            Hello,
            I booked 4 rail tickets from Delhi to Bangalore and the money was deducted from PhonePe but there is no transaction detail in ixigo and no booking is done.
            Pls help.
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

            Thanks!
            Team ixigo
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              D
              DharambirSingh
              from Powai, Maharashtra
              Dec 15, 2020
              Resolved
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              Resolved

              I am Dharambir Singh.

              Today around 0200 am I was booking Flight ticket from Delhi to Ranchi via your app.

              I paid Rs 3311 via Internet banking but after deduction it showed payment time out. Neither flight ticket confirmed nor payment refunded to me.

              PFA transition screen shot.

              Kindly do the needful.
              +1 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Dec 22, 2020
              Ixigo Customer Care's response               Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

              Thanks!
              Team ixigo
              View replies
              Resloved. I have received the deducted amount. Thanks a lot.
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                S
                shamilazak
                from Powai, Maharashtra
                Dec 15, 2020
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                I tried booking a ticket from Mangalore central to Cannanore for 18th December 2020. My money got debited but the ticket is not booked. How do i get the refund?
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                Thanks!
                Team ixigo
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                  B
                  Bandi Anil Kumar
                  Dec 14, 2020
                  Resolved
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                  Resolved

                  Dear Sir,
                  On 14.12.2020, I was tried to book train ticket by using our ixigo app. In this case I have paid an amount of Rs. 499 by using phonepe app after that I did not get any ticket even after deducted my amount.
                  In view of this, you request to kindly refund my money amount of Rs. 499. I am also enclosed transaction details in attachment
                  for your reference

                  Thanking you
                  B. Anil Kumar
                  Ph.no: [protected]
                  +1 photos
                  Aug 15, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 22, 2020
                  Ixigo Customer Care's response                   Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                  Thanks!
                  Team ixigo
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                    K
                    Kushveer choudhary
                    Dec 14, 2020
                    Resolved
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                    Resolved

                    Ixigo — Amount deducted from bank but tickets not booked
                    on Dec 14, 2020
                    I booked a ticket from jammu to delhi at 3:53as on 14 December 2020 for my self and i give my phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 22, 2020
                    Ixigo Customer Care's response                     Hey,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                    Thanks!
                    Team ixigo
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                      G
                      Gouri Shankar Sethi
                      Dec 14, 2020
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                      [protected] paying is le travenuse technology pvt ltd
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      The refund was failed for the shared booking ID. We have raised a manual refund request and the amount will be refunded in the next 7 days via payout link.

                      Please update your details once the link is received via email/SMS

                      Thanks
                      Team ixigo
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                        N
                        Newtan2020
                        Dec 13, 2020
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                        Today i booked 3 rail ticket from ixigo app and i paid the money from g pay.transactio was successful but the ixigo app does not showing anything and ticket did not booked
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                        Thanks!
                        Team ixigo
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                          E
                          ekta.sharma
                          Dec 13, 2020
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                          I did book ticket with booking ID: IF[protected]. I haven't received the refund yet. It's been more than 7 months. On IXIGO customer support it shows that cancelation was initiated in November. Firstly, why there was so much delay in initiating cancelation? It also shows that I may have to wait for another 4 months to get the refund. Kindly clarify.

                          I booked the ticket with 100% refund for cancelation policy. The flight got canceled due to covid.
                          Ixigo customer support has been notified about the posted complaint.
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                            M
                            Manishjangid95
                            from Powai, Maharashtra
                            Dec 12, 2020
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                            Dear sir
                            I reserved ticket in Train No. & Name : 02403/Pryj Jp Sf Sp
                            PNR no [protected]
                            Passenger Name
                            1.BISHWANIT DAS 36 male
                            2. BALARAM KARMAKAR 33 male
                            Payment successful 570/- two time in phone pay .
                            please return 570/- ruppes payment.

                            User id manishjangid95
                            [protected]
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
                            Dec 12, 2020
                            Updated by Manishjangid95                             I booked a railway ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 570/-). But I got no confirmation of the ticket what so ever neither through SMS or email.

                            [Rs.570 has been debited from your a/c no [protected] on[protected] towards UPI ID [protected]@ybi.
                            Please refunded money in this transaction

                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                            Thanks!
                            Team ixigo
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                              R
                              Rajput Roshan Singh
                              from Powai, Maharashtra
                              Dec 11, 2020
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                              My money was deducted and ticket was not confirmed and refund was also not initiated on given time
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
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                                G
                                Gamal Pj
                                from Powai, Maharashtra
                                Dec 11, 2020
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                                4022 rupees debited from acount but not booked ticket...
                                +1 photos
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                Thanks!
                                Team ixigo
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                                  V
                                  vmari616
                                  from Powai, Maharashtra
                                  Dec 11, 2020
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                                  I have cancelled my Train Ticket having PNR number 1.[protected] and 2. [protected] .Please see the attachments .but did not get the refund so for.Kindly do the needful.
                                  Thanks & Rgds
                                  venkateswaran.m
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  For PNR [protected], the refund is already processed in 2 parts of INR 305 and 210 with bank ARN[protected] and[protected]

                                  For PNR [protected], INR 305 already refunded with ARN[protected]. Please check your bank statement or connect with your bank customer care.

                                  Thanks
                                  Team ixigo
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                                    A
                                    ahentanu
                                    Dec 10, 2020
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                                    Address: ncr delhi

                                    Respected sir/madam,
                                    My booking for date- 3/12/2020 for train no. 02787 / was failed, I did not recieve the ticket. But money was deducted from my UPI I'D.
                                    And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
                                    +1 photos
                                    Ixigo customer support has been notified about the posted complaint.
                                    Dec 10, 2020
                                    Updated by ahentanu                                     Respected sir/madam,
                                    My booking for date- 3/12/2020 for train no. 02787 / was failed, I did not recieve the ticket. But money was deducted from my UPI I'D
                                    And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.

                                    Dec 14, 2020
                                    Updated by ahentanu                                     Not receive my amount till time
                                    so please help
                                    View replies
                                    Dear Customer,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for any further assistance.

                                    Thanks
                                    Team ixigo
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                                      C
                                      Charan_Raja
                                      from Powai, Maharashtra
                                      Dec 10, 2020
                                      Resolved
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                                      Resolved

                                      I cancelled my flight on 25th November. It's been 15 days since my cancellation and Ixigo is yet to confirm my cancellation. I've tried contacting their customer care but they seem unable to solve the issue and are asking to wait 7 more days.
                                      I've already checked the PNR number in the airline website directly where it shows that it has been cancelled. I do not know why this is not being reflected in my Ixigo account. Please resolve this issue asap
                                      Details
                                      Name: Charan Rajagopal
                                      Booking ID: IF[protected]
                                      May 29, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 10, 2020
                                      Ixigo Customer Care's response                                       Dear Charan,

                                      Please be assured that the delay is not deliberate. we have already raised an RA(refund application) with the airline under RA number [protected]. The approval timeline as per the airline policy can vary up to 120 days.

                                      This is under follow up and refund as applicable will be processed as soon as the refund is approved.

                                      Thanks
                                      Team ixigo
                                      Dec 10, 2020
                                      Updated by Charan_Raja                                       Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help.

                                      My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this.
                                      Verified Support
                                      Dec 11, 2020
                                      Ixigo Customer Care's response                                       Hey,

                                      We understand your concern and have noted the feedback for further review and enhancements. Further, the request is already raised with the airline and we will proceed with the refund as soon the airline has approved the RA.

                                      We request your patience in the meantime.

                                      Thanks
                                      Team ixigo
                                      Apr 01, 2021
                                      Updated by Charan_Raja                                       It's been 120 days since I cancelled my flight. Still I have not got my refund. I have contacted the concerned Airlines and they said that the money has already been refunded to you.

                                      My patience is running very thin and your call center employee are asking us to wait for more time.

                                      This is last time I'm formally going to ask you guys to properly refund the amount. I'm extremely disappointed with your organisation and will never ever book anything from your website again.

                                      Thanks,
                                      Charan
                                      Verified Support
                                      Apr 27, 2022
                                      Ixigo Customer Care's response                                       We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
                                      View replies
                                      Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help.

                                      My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this.
                                      Reply
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                                        A
                                        ahentanu
                                        Dec 9, 2020
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                                        Address: Village sirajabad po gannipur bejha dis muzaffarpur bihar pin cord 843105

                                        Hello sir
                                        My mony not return
                                        payment id- IXITR[protected]

                                        please refund my mony
                                        +1 photos
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        We regret the inconvenience. The refund was reversed due to some issue. We have placed the refund request again. You will receive the refund within the next 7 days.

                                        Thanks
                                        Team ixigo
                                        Reply
                                        nitish kumar on Dec 4, 2020
                                        Its been nearly 12 days and yet i didnt received my refund money
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