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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 53

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S
Sujal khandelwal
Dec 21, 2020
Resolved
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Resolved

Payment successfull but booking failed
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

Thanks!
Team ixigo
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    J
    Jathavedhan M
    Dec 21, 2020
    Resolved
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    Resolved

    I had recently booked a ticket on IXIGO. The full ticket amount was deducted from the bank but no ticket was booked
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

    Thanks!
    Team ixigo
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      S
      shanya_rai
      Dec 20, 2020
      Resolved
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      Resolved

      I tried to book tickets from HOWRAH Jn to Pune Jn for 14th January 2021. I made payments through Phone Pe UPI. The money was deducted from my account. Amount - 3111 /- on 19th December 2020. I have the transaction id and everything. I have proof that money got deducted. But no tickets were booked. Ixigo app is not showing any previous booking record or transaction record. My Phone Pe account says that money has reached the merchant.

      Please refund my money ASAP.

      This is the transaction ref no.[protected]

      Thanks in advance.
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

      Thanks!
      Team ixigo
      Reply
      shanya_rai's [Complaint's author] reply, Dec 27, 2020
      I have not got my money back yet. No tickets issued either. Please help.
      shanya_rai's [Complaint's author] reply, Dec 27, 2020
      Got my money. Thanks a lot. :))
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        G
        gokul blast
        Dec 19, 2020
        Resolved
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        Resolved

        I had pay ticket fare through phonpe upi method to Le Travenues technology pvt. Ltd
        Money has been debited from my account but my ticket has not been booked
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

        Thanks!
        Team ixigo
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          G
          Gowtham@77
          Dec 19, 2020
          Resolved
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          Resolved

          Payment was successful done but your statement is went on not paid but it was debited from my account of bank using PhonePe
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          The refund is already processed on 19th December with ARN[protected]

          Please check your bank statement or kindly connect with your bank customer care.

          Thanks
          Team ixigo
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            C
            Comando Gajani
            from Delhi, Delhi
            Dec 19, 2020
            Resolved
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            Resolved

            Address: [email protected]

            SUB: IRCTC refund amount not reccived in bank account

            Respected sir
            The amount 7242 was debited from my acoount number [protected] on date 20 nov 2020 for the purpase of railway ticket booking the mode of payment used was debit card
            ofter failure in booking 20 nov 2020 a refund has been intiated by IRCTC the refund transaction detail as provided by IRCTC are given below

            1. Refund Id -[protected]
            Refund amount -2795.4
            Refund status -[protected]

            2. Refund Id -[protected]
            Refund amount -2795.4
            Refund status -[protected]

            3. Refund Id - [protected]
            Refund amount - 1652.7
            Refund status - [protected]

            The refund amount is not yet credited to my bank account kindly do the needful
            yours sincerely
            GAJANAN NILAJKAR
            Mobile no [protected]
            Dec 29, 2020
            Complaint marked as Resolved 
            Thanks refund amount is credited in my bank account Thanks
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Dec 22, 2020
            Ixigo Customer Care's response             Hey,

            We are unable to locate any details with the shared details. It seems you have not booked from ixigo. Please reach out to us via www.ixigo.com/help for assistance if the booking was done from ixigo app.

            Thanks
            Team ixigo
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              D
              Deeksha vyas
              from Delhi, Delhi
              Dec 19, 2020
              Resolved
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              Resolved

              I cancelled my ticket on 2dec 2020 . The status now shows refund received. But no money has been credited to my account till now. The bank said they have not received it. Pnr :[protected]

              I have no faith in ixigo's customer service.
              I need my money back asap.
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hi Deeksha,

              The refund for INR 940 was successful on 7th December with bank ARN[protected]. Request you to please check your bank statement or connect with the bank customer care.

              Thanks
              Team ixigo
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                A
                Alkyon Himalayan Safari
                Dec 18, 2020
                Resolved
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                Resolved

                Booking failed. Need refund.
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                Thanks!
                Team ixigo
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                  S
                  saikumar kuppili
                  Dec 18, 2020
                  Resolved
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                  Resolved

                  Website: Ixigo app

                  I have made a transaction of 619rs through phonepe, It is showing that payment successful but ticket not booked yet
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                  Thanks!
                  Team ixigo
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                    H
                    Hrithik Naik
                    Dec 18, 2020
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                    Address: haryana gurgaon

                    I just booked my train ticket on ixigo and paid 202 rs to le vancuer technology and i havent got any confirmation about my ticket either they book my ticket or refund my money..now..i have train today at 8:20 please help
                    Ixigo customer support has been notified about the posted complaint.
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                      A
                      Anvita Kumar
                      Dec 17, 2020
                      Resolved
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                      Resolved

                      Transaction was completed through google pay the amount was debited but there is no transaction history on ixigo or booking confirmation on the app
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                      Thanks!
                      Team ixigo
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                        S
                        shristi sharma(mini)
                        Dec 17, 2020
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                        I've tried to booked ticket but it is not confirm and the amount deducted from my bank account. It is not showing in fail transaction also
                        Ixigo customer support has been notified about the posted complaint.
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                          A
                          Amtulraheem717
                          Dec 17, 2020
                          Resolved
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                          Resolved

                          Address: IXIGo

                          Made reservations if two seat in 3AC for 22nd Dec Hyderabad Deccan to Mumbai Dadar. The transaction went through successfully but didn't receive confirmation email or text. No history if that transaction on my IXIgo account, but the money has been deducted from my account HDFC.
                          Help asap.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                          Thanks!
                          Team ixigo
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                            J
                            Jay Zanjurne
                            Dec 17, 2020
                            Resolved
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                            Resolved

                            Address: Golewadi, teh koregaon, distt satara Maharashtra

                            My booking yesterday ticket str to Belgium was not booked but my account debited money. I have attached screenshot this complaint.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                            Thanks!
                            Team ixigo
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                              T
                              Thriller1122
                              Dec 16, 2020
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                              Address: Penukonda

                              Money was deducted in phone pay but bus is not book
                              Ixigo customer support has been notified about the posted complaint.
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                                A
                                Ankit025jajn
                                Dec 16, 2020
                                Resolved
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                                Resolved

                                Hi,

                                I was booking ticket using indigo application, money got deducted from phonepe but the ticket was not booked.

                                Could you please refund my money.

                                Transaction ID - P2012161748264035323429.

                                Regards,
                                Ankit Jain
                                Mob: +91 - [protected]
                                Aug 15, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 22, 2020
                                Ixigo Customer Care's response                                 Hey,

                                Please reach out to Indigo if the booking was made from their app. If it was booked from ixigo app your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                Thanks!
                                Team ixigo
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                                  B
                                  bharat4890
                                  from Delhi, Delhi
                                  Dec 16, 2020
                                  Resolved
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                                  Resolved

                                  Hello i am bharat chenani i am booking train tickets from ixigo i added all details payment was deducted bt booking not done...i am booking for vadodara to kalyan 3tier ac 3 tickets i have not more money to book again pls refund my amount as soon as possible...i tried to call coustmer care ixigo bt there is no way to contact you..pls provide true & iffective customers number for customers
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 22, 2020
                                  Ixigo Customer Care's response                                   Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                  Thanks!
                                  Team ixigo
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                                    C
                                    Chhote Lal Yaduvanshi
                                    from Delhi, Delhi
                                    Dec 16, 2020
                                    Resolved
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                                    Resolved

                                    Ticket book kiye book Nahin Hua Fail ho gaya account mein se Paisa cut Gaya refund Nahin hua please sir refund karvane ka kasht Karen
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Dec 16, 2020
                                    Updated by Chhote Lal Yaduvanshi                                     Cash refund

                                    View replies
                                    Dear Customer,

                                    The refund failed due to some issue. We have raised a manual refund request and you will receive the refund via payout link within the next 7 days.

                                    Please update your details once you have received the link

                                    Thanks
                                    Team ixigo
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                                      V
                                      Vijay kadakol
                                      Dec 16, 2020
                                      Resolved
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                                      Resolved

                                      Order ID: IXITR[protected]

                                      SBC - BGM
                                      06549 - SBC BGM EXP
                                      Date-24/11/2020

                                      I vijay booked 2 tickets on 24 Nov 2020 but tickets are cancelled but payment still not refunded and in account its showing payment intiated
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We could not see your booking ID. Please reach out to us via www.ixigo.com/help

                                      Thanks
                                      Team ixigo
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                                        A
                                        Aghin Bablu
                                        from Delhi, Delhi
                                        Dec 16, 2020
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                                        Hello,
                                        I booked 4 rail tickets from Delhi to Bangalore and the money was deducted from PhonePe but there is no transaction detail in ixigo and no booking is done.
                                        Pls help.
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                        Thanks!
                                        Team ixigo
                                        Reply
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