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3.5
Updated: Jul 4, 2026
Complaints 2448
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Ixigo reviews & complaints page 53

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B
Baban1998
Dec 26, 2020
Resolved
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Resolved

Address: K-19/270 sangam vihar new Delhi

PNR no. [protected] I have cancelled my ticket due to some personal issues.
UPI ID is [protected]@ybl
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Dec 26, 2020
Updated by Baban1998 Please refund my amount.

View replies
Dear Customer,

Refund for INR 1200 is already successful with bank ARN[protected] on 22nd December.

Request you to check your bank statement or connect with your bank customer care.

Thanks
Team ixigo
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    D
    Deepu Jangir
    Dec 26, 2020
    Resolved
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    Resolved

    Address: Muhana Mandi gate no 2 ke pass

    Sir,
    Money deducted on paytm payment bank but train ticket not booked my train ticket price is 795rs.refund immdietly.custombar care is no solution and sir no answer
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    The amount will be auto refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixigo.com/help for further assistance.

    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

    Thanks
    Team ixigo
    Reply
    Dear Customer,

    The amount will be auto refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixigo.com/help for further assistance.

    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

    Thanks
    Team ixigo
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      T
      Tejas dance
      Dec 25, 2020
      Resolved
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      Resolved

      My amount is deducted but didnt recive ticket of bus and ticket
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      The amount will be auto refunded within 7 days if the ticket is not issued.

      Please reach out to us via www.ixigo.com/help for further assistance.

      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

      Thanks
      Team ixigo
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        K
        Krishan Mehta Roll 7
        from Powai, Maharashtra
        Dec 25, 2020
        Resolved
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        Resolved

        Booking details
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by Krishan Mehta Roll 7         Refund soon
        View replies
        Hey,

        We have already shared payout link with you and you have updated the details on it.

        The refund will be credited within 7 days.

        Please do resolve your complaint once refund is received

        Thanks
        Team ixigo
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          K
          Kotresh Naik
          Dec 25, 2020
          Resolved
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          Resolved

          Address: Bangalore
          Website: Www.ixigo.com

          I was trying to book train ticket today and i choosed UPI method as my payment option. The moment i clicked on UPI payment link it took me to google pay and payment was sucesafull but i didnt receive any ticket or refund yet..please take this complaint on priority and fix it !!
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          The amount will be auto refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixigo.com/help for further assistance.

          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

          Thanks
          Team ixigo
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            K
            Krishan Mehta Roll 7
            from Powai, Maharashtra
            Dec 25, 2020
            Resolved
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            Resolved

            I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited from my account and I have not received any refund
            Aug 7, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Dec 25, 2020
            Updated by Krishan Mehta Roll 7             Refund quickly
            View replies
            Dear Customer,

            The amount will be auto refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixigo.com/help for further assistance.

            We would also request you to mark your complaint as resolved as soon as the issue is resolved.

            Thanks
            Team ixigo
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              K
              Krishan Mehta Roll 7
              from Powai, Maharashtra
              Dec 25, 2020
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              I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited from my account
              Refund me quickly
              Booking id:IXITR[protected]
              Amount 5767₹
              Ixigo customer support has been notified about the posted complaint.
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                A
                annuprasad939
                from Delhi, Delhi
                Dec 25, 2020
                Resolved
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                Resolved

                Pls give my refund as my ticket is not booked please let me know how will I get my refund
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The amount will be auto refunded within 7 days if the ticket is not issued.

                Please reach out to us via www.ixigo.com/help for further assistance.

                We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                Thanks
                Team ixigo
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                  K
                  Krishan Mehta Roll 7
                  from Powai, Maharashtra
                  Dec 25, 2020
                  Resolved
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                  Resolved

                  I booked train ticket on 29 Nov 2020 which got cancelled and amount was debited . And till now I have not received refund . I'm sharing details
                  Order I'd : IXITR[protected]
                  Payment I'd ; B6L7FI3ZORNWDORYDB
                  UPI I'd [protected]@okhdfcbank
                  Please refund my amount
                  Bank hasn't received any amount
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Booking details
                  Reply
                  Some more details
                  Reply
                  Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                  Thanks
                  Team ixigo
                  Reply
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                    T
                    Tejas dance
                    Dec 25, 2020
                    Resolved
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                    Resolved

                    I booked ticket's of bus and train through ixigo but in both transaction my amount was dedcuted but didnt get ticket's n even i didnt get any refund
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Dec 25, 2020
                    Updated by Tejas dance                     the bus ticket

                    Dec 25, 2020
                    Updated by Tejas dance                     when do i get refund

                    View replies
                    Dear Customer,

                    The amount will be auto refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixigo.com/help for further assistance.

                    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                    Thanks
                    Team ixigo
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                      B
                      Balmiki Sharma
                      Dec 25, 2020
                      Resolved
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                      Resolved

                      Money deducted but ticket not get.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Mera paisa mujhe kab wapas milega
                      Reply
                      Dear Customer,

                      The amount will be auto refunded within 7 days if the ticket is not issued.

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                      Thanks
                      Team ixigo
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                        B
                        Balmiki Sharma
                        Dec 25, 2020
                        Resolved
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                        Resolved

                        Money deducted but ticket not get
                        Plz find the attachment.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        The amount will be auto refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixigo.com/help for further assistance.

                        We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                        Thanks
                        Team ixigo
                        Reply
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                          P
                          Pujkwal
                          Dec 25, 2020
                          Resolved
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                          Resolved

                          I had booked my ticket on 24 th dec 2020 amount got debited but ticket not booked therefore I want full refund
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                          Thanks
                          Team ixigo
                          Reply
                          Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          We would also request you to mark your complaint as resolved as soon as the issue is resolved.

                          Thanks
                          Team ixigo
                          Reply
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                            K
                            Karthik S King
                            Dec 25, 2020
                            Resolved
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                            Resolved

                            Address: 36/18 2nd cross kallapa block, Ramachandrapuram

                            My money got deducted but my tickets not confirmed
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Dec 25, 2020
                            Updated by Karthik S King                             My money got deducted but my tickets not confirmed

                            View replies
                            Dear Customer,

                            The amount will be auto refunded within 7 days if the ticket is not issued.

                            Please reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
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                              M
                              Manjukanasu
                              Dec 25, 2020
                              Resolved
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                              Resolved

                              Address: Channapatna

                              Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (16.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 29, 2020
                              Ixigo Customer Care's response                               Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Helpful
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                                M
                                mihr7506
                                Dec 25, 2020
                                Resolved
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                                Resolved

                                Website: www.ixigo.com

                                I made a transaction evening from you app and it was successful. I have not received the ticket and after checking with my bank i got to know that transaction was successful and money got deducted towards merchandise that is ixigo.
                                I made the transaction through upi. I have also checked with irctc and they have not received any payment and they also told that money is stuck with ixigo
                                What happened to my money? When can i expect this to resolve?
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 29, 2020
                                Ixigo Customer Care's response                                 Dear Customer,

                                The amount will be auto refunded within 7 days if the ticket is not issued.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
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                                  B
                                  Bikky Ray
                                  Dec 24, 2020
                                  Resolved
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                                  Resolved

                                  Address: Misharwadi Lane No 1 Aurangabad Maharastra 431001

                                  Sir maine 19 December 2020 ko tickets book kiya aur mera ticket prosesing pura nhi hoaa aur mere account se 1051 rupees kat gaye kripya kar ke mere paise waps kare
                                  Order. JP89GV50M5YC80UAVC
                                  Tickets booking Date 19 December 2020
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  The amount for this transaction was refunded on 20th December with ARN[protected]. Request you to kindly check the bank statement or kindly connect with bank customer care.

                                  Thanks
                                  Team ixigo
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                                    P
                                    Purva27
                                    Dec 24, 2020
                                    Resolved
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                                    Resolved

                                    Hi,

                                    I have booked my flight from ixigo but unfortunately my flight got cancelled by airline Which is AirAsia on 14th nov and because of this I get refund only 1100 rs as I am eligible for full refund because it was cancelled by airline.
                                    After 14th nov ixigo executive said that we will refund your money in 7 days but no refund I am getting till date. I have sent mail from AirAsia also with related to full refund but it's almost 1 and half month they will not give my money. What I do .. they only said please wait for 7 days we are doing some validation what can I do .. I am literally frustrated. .Please help me out.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Please help us with the booking details or kindly reach out to us via phone number mentioned on your Eticket.

                                    Thanks
                                    Team ixigo
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                                      T
                                      TheAvi
                                      Dec 24, 2020
                                      Resolved
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                                      Resolved

                                      Hi Ixigo Team,

                                      On bookin tickets, as I switched to UPI to approve payment, my money Rs. 417 deducted. No booking. No confirmation. Please refund my money back.

                                      I am attaching my the receipt of charge with upi. I am registered used o[censored]r app.

                                      Please check and refund.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      The amount will be auto refunded within 7 days if the ticket is not issued.

                                      Please reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
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                                        N
                                        Nm20
                                        Dec 24, 2020
                                        Resolved
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                                        Resolved

                                        I am trying to book a ticket
                                        But money deducted from upi link but not showing in ixigo account
                                        Where my money gone
                                        ???????
                                        ???

                                        My id -nm480
                                        Phone -[protected]
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        The amount will be auto refunded within 7 days if the ticket is not issued.

                                        Please reach out to us via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
                                        Reply
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