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3.4
Updated: Nov 15, 2025
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Ixigo reviews & complaints page 57

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M
Maddy Films
Nov 21, 2020
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No safety and precautions of covid-19 spread. passengers are facing problems and bus is not clean. Passengers are overloaded and i am not getting any comfortable sitting space. Worst service i have ever got..
Ixigo customer support has been notified about the posted complaint.
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Dear Customer,

As a booking platform, we have very limited or no control over the daily bus operations. however, please share the booking ID with us so that we can check with the operator.

Thanks
Team ixigo
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    A
    Azas .s
    Nov 20, 2020
    Resolved
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    Resolved

    Address: collector office quarters dindigul

    Suguna, Sorry! Booking for your Dindigul Jn (DG) - Katpadi Jn (KPD) train with Booking ID: IXITR[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:12 PM: https://ixtr.app.link/xbeyuqNiVab Post that, refund will be initiated, which will be credited to your account within 7 days.

    i did not revive this amount .
    Ph: [protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Nov 26, 2020
    Ixigo Customer Care's response     Dear Customer,

    The refund for the mentioned booking ID was successful same-day on 27th October with ARN[protected] to the UPI source set up in the ixigo account for instant refunds.

    Please check you linked bank account statement or connect with your bank customer care.

    Thanks
    Team ixigo
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      H
      harish506
      from Hyderabad, Telangana
      Nov 20, 2020
      Resolved
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      Resolved

      Hi Team,

      I have booked a flight from HYD - COK(Indigo 6E 6187) for the date 26nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

      Kindly confirm the same.

      Thanks and Regards,
      Harish
      [protected]
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Nov 20, 2020
      Ixigo Customer Care's response       Dear Customer,

      Thank you for reaching out to us. We can see that the refund has been processed successfully from our end. While refunds are sent immediately from our end, banks may take 7 days to credit the refund to your account. If there is a delay in the refund, we request you to contact your bank.

      Thanks
      Team ixigo
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        V
        vedu1810
        Nov 20, 2020
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        Hello sir,
        I have to book flight from delhi to dibrugarh assam.i had make a payment of rs 10780.00 and it is debited from my account but didn't book my tickets.
        Pls take necessary actions.
        Regards
        Vivek srivastava
        [protected]
        +1 photos
        Ixigo customer support has been notified about the posted complaint.
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        Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
        Reply
        Dear Customer,

        The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
        Reply
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          A
          asif_8121
          Nov 19, 2020
          Resolved
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          Resolved

          Address: bokkalagadda,khammam,telangana.

          Dear sir,
          I am Shaik Asif, sir I'm tried to book the 4 tickets from JHANSI JN to KHAMMAM (KMT), for journey date 26/11/2020 via ixigo trains app and select the PHONE PE as a payment option, the amount for the 4 tickets is Rs.6307/- and successfully paid through the PHONE PE as shown in the screenshot after returning to ixigo app it shows an error as shown in the screenshot, sir please help me, sir, I'm in hungry refund my amount.
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Nov 19, 2020
          Ixigo Customer Care's response           Dear Customer,

          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
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            M
            md mobeen
            from Powai, Maharashtra
            Nov 19, 2020
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            Address: Mobeen manzil near jail chowk chandwara muzaffarpur,Bihar 842001

            I just booked ticket from ixigo app
            From new Delhi to Muzaffarpur, 3A 22/11/2020
            Money has been deducted from my bank but i didn't get any confirmation message from ixigo or irctc
            I want my money back Any how
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
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            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
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              D
              Dharm1312
              Nov 19, 2020
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              I was booking ticket today 19 Nov 20...I open ixigo app...filled details from AGC to VSKP... payment done...after that ixigo app shows that we are unable to process ur request at this time...pls try after some time...
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
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              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Reply
              My refunds has been completed.
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                A
                asif_8121
                Nov 19, 2020
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                Address: bokkalagadda,khammam,telangana.

                I'm paid through the phone pe, at 9:19 pm on 18 Nov 2020, the total amount debited of Rs.6307/- from my account, I need my money refund urgently. the transaction id of the payment is T2011182120423500806573.
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
                Reply
                Dear Customer,

                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
                Reply
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                  S
                  satyams94
                  Nov 18, 2020
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                  Hi,

                  I am following up with the ixigo team for a refund request for more than 2 months now and the amount is not refunded yet.

                  The issue is with PNR- SBZJUT, Trip Id: IF[protected]. date of booking 31 Aug 2020.

                  The issue is with PNR- WH2PQF, Trip Id: IF[protected]. date of booking 8 Aug 2020.

                  I have already shared my different bank account details with ixigo as they mentioned the issue was with the account from which payment was made. I am receiving the same answer from their team every time I call them.

                  I want the money to be refunded ASAP.

                  Regards,

                  Akshi Tyagi
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We are unable to process a refund on this transaction as we did not receive the payment against this. The transaction for both the bookings was authorized at the time of booking due which the booking was successful but no payment was received and the transactions were canceled later on 12th August.

                  Since there is no amount received for this booking, we are unable to process a refund. Please check your bank statement and kindly check with the card-issuing company for more clarity on this.

                  Thanks
                  Team ixigo
                  Reply
                  satyams94's [Complaint's author] reply, Nov 25, 2020
                  hi,

                  my money was deducted each time and both the bookings were confirmed. last moment it was canceled by airlines and thus refund was to be initiated.

                  on what basis are you saying the deposite never happened.
                  hi

                  please check the mail i received from go air, as confirmation of refund, they mentioned refund would be send by the booking agency.

                  i don't understand the delay here

                  Refund not credited since 31 Aug - Comment #3767468 - Image #0
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                    S
                    Susmita Chandra
                    Nov 17, 2020
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                    I want to delete my ixigo account

                    Hello, I desperately want to delete my ixigo account .
                    As my mail is pawned by ixigo .
                    And it is shameful .
                    My registered email address
                    susmita.[protected]@gmail.com .
                    I want this to accomplish as soon as possible....
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                    M
                    Môhàmmád Säïf
                    from Powai, Maharashtra
                    Nov 15, 2020
                    Resolved
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                    Resolved

                    Website: www.ixigo.com

                    Dear Sir,
                    I am Md Sanaullah Ansari (23), sir i am tried to book ticket from Hatia (HTE) to Gomoh (GMO) for journey date 24/11/2020 via ixigo trains app and i select paytm as payment option, the amount for ticket is 213 rs. And successfully paid through Paytm after returning to ixigo app it shows a error as shown in screenshot. Sir please help me sir i am in hurry.
                    +2 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 19, 2020
                    Ixigo Customer Care's response                     Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
                    View replies
                    same situation brother i hate ixigo

                    Money deducted and ticket not confirmed - Comment #3765066 - Image #0
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                      N
                      Nihara Ibrahim
                      Nov 15, 2020
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                      I have booked through ixigo using my google pay ..oney is debited but ticket not confirmed . I want a refund .
                      +1 photos
                      Ixigo customer support has been notified about the posted complaint.
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                      Bhai mera bhi hua h .help karo mujhe.mera no. 821 TRIPLE ZERO 8422
                      Reply
                      Dear Customer,

                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                      Thanks
                      Team ixigo
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                        F
                        Fahad Saqlain
                        Nov 14, 2020
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                        I was booking ticket in mobile app ixigo and payed from googlepe but transaction done successful but ticket not booked
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
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                          S
                          Sushant123kr
                          from Powai, Maharashtra
                          Nov 14, 2020
                          Resolved
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                          Resolved

                          Address: AT SUBHASH NAGAR PO- PURNEA PS- K HAT DISTRICT- PURNEA STATE BIHAR PIN 864301

                          On 13 November 2020 I was trying to book my ticket from Purnea junction to Varanasi junction. My ticket was not booked and fare of journey deducted from my account Rs. 459.00 . Till now I didn't got my refunded amount in account. For further details I'm adding screenshot of transaction. Plz refund my deducted amount soon.
                          +1 photos
                          Nov 15, 2020
                          Complaint marked as Resolved 
                          Not any step have been taken by ixigo till now. Plz refund my deducted amount soon.
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
                          Reply
                          Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            D
                            DrAnil Panwad
                            Nov 11, 2020
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                            Resolved

                            On 11 nov 20, i booked a ticket to travel from Jaipur to Kota (Aii jpb spl) train number 02282 via the ixigo train app.

                            My payment has debited from the bank but ticket is not booked.

                            The paytm order ID in the screen shot given below.

                            Kindly refund the amount as early as possible.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 11, 2020
                            Ixigo Customer Care's response                             Dear Customer,

                            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
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                              S
                              Sgorain
                              from Powai, Maharashtra
                              Nov 11, 2020
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                              Address: SUBHAMOY GORAIN, TOWN-RAGHUNATHPUR, P. O+P.S-RAGHUNATHUR, DIST-PURULIA, PIN-723133(W.B.)

                              On7nov 20, i booked a ticket to travel from Bwn(Bardhaman) to Ghy(Guwahati), train no-02345Hwh Ghy special via the ixigo apps.
                              My payment has debited from the bank but ticket is not booked.
                              The google pay order i'd in d screen shot given below.
                              Kindly refund the amount as early as possible.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
                              Reply
                              Payment deducted from 7nov 20, then i submit my complain11nov20..after submitting you(ixigo) assist me after 5-7working i will refund but till today 20nov 20 i will not... Wht shall i do? Plz infrm asap.

                              Money debited but ticket not showing - Comment #3765621 - Image #0
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                                N
                                Nava Gaikwad
                                Nov 11, 2020
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                                Address: Bangalore

                                I'm book train ticket on ixigo transaction has been completed but ixigo can't gave any msg like a your transaction has failed. They cannot gave me pnr no. Can't gave any confirmation msg. So how can i refunded my money or how can confirm ticket
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
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                                  I
                                  it kumar
                                  Nov 11, 2020
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                                  Address: Badarpur border

                                  I just booked a train but the train has not been booked but the amount was deducted from my account.
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                  Thanks
                                  Team ixigo
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                                    A
                                    ajay41
                                    Nov 10, 2020
                                    Resolved
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                                    Resolved

                                    Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon Gurgaon District Haryana India - 122002
                                    Website: www.ixigo.com

                                    I have done booking through ixigo app id no IF[protected] spicejet at 19 mar 2020 due to lockdown i have cancelled my ticket 24 mar 2020 .my refund not credit in my account. i have call many times to customer care but my refund not initated to me.
                                    +1 photos
                                    Nov 18, 2020
                                    Complaint marked as Resolved 
                                    No emails given by me from company, No phone calls or msg from company given by me. Irresponsible manner, behaviour shown . Pl take some legal action to company.
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Ajay,

                                    We have raised the refund request and shall update in the next 7 days.

                                    Thanls
                                    Team ixigo
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                                      D
                                      Dj050190
                                      Nov 9, 2020
                                      Resolved
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                                      Resolved

                                      Hi
                                      I have done booking through your app booking I'd no - IF[protected] as spicejet has cancelled my booking due to covid and money credited to credit shell. I want to reschedule my ticket

                                      I am very much disappointed to your service as no one is ready to solve ..every I had call customer service they only give assurance but still solution not done ..I am waiting my family to call your customer service just for my money .

                                      What you guys don't want to return back or reschedule our flights ..you all are cheating with us. Here I am just begging for last 7 days to reschedule my ticket but no concern seems at your end.
                                      Its pathetic to use your app
                                      I am preparing to sue your company to consumer court just for harassing us .

                                      Your dissastisfied consumer

                                      Dhananjay kumar
                                      Mob no [protected]
                                      Pnr no- NC4PWJ
                                      Nov 12, 2020
                                      Complaint marked as Resolved 
                                      They had reschedule the ticket
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 11, 2020
                                      Ixigo Customer Care's response                                       Hey Dhananjay,

                                      We regret the inconvenience caused. We are looking into the case and shall connect with you to resolve.

                                      Thanks
                                      Team ixigo.
                                      Verified Support
                                      Nov 12, 2020
                                      Ixigo Customer Care's response                                       Hey Dhananjay,

                                      Please refer to the email sent and kindly confirm

                                      Thanks
                                      Team ixigo
                                      Verified Support
                                      Nov 12, 2020
                                      Ixigo Customer Care's response                                       Dear Dhananjay,

                                      We have shared the updated ticket via email. Trust this stands resolved.

                                      Let us know for any further assistance.

                                      Thanks
                                      Team ixigo.
                                      View replies
                                      I am calling at least 2 time daily for just payment link to reschedule but no one us listening..every time they say yes you will get in 4 hour but that four hour never comes .. become frustrated with your service .
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