Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2428
Resolved
1521
Unresolved
907
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 57

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manirajan. V
Nov 21, 2020
Resolved
Report
Copy
Resolved

Address: dawsonvihar,type III c/18 thykoodddam,vytilla kochi,682019

On 18 Nov 20 I had booked one railway ticket by 12075 janastapti exp from kozhikode to ernakulam jn. Accordingly I had paid rs 146 through phonepe ad cost including your commission charge. Immediately after paying money your app says time over and the ticket not booked. After that you have not returned my money through phonepe app. Pl return my money without further delay.
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Nov 21, 2020
Updated by Manirajan. V Refund not yet received. Pl send it to my aacount through phonepe.
Verified Support
Nov 26, 2020
Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Bonam Krishna
    from Powai, Maharashtra
    Nov 21, 2020
    Report
    Copy

    Address: Jamnagar

    Ahmadabad to Hyderabad
    Flight no 6E645
    +1 photos
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We could not locate any details. Auto refund for all the failed transactions is processed to the payment source within 7 days.

    Please reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Maddy Films
      Nov 21, 2020
      Report
      Copy

      No safety and precautions of covid-19 spread. passengers are facing problems and bus is not clean. Passengers are overloaded and i am not getting any comfortable sitting space. Worst service i have ever got..
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      As a booking platform, we have very limited or no control over the daily bus operations. however, please share the booking ID with us so that we can check with the operator.

      Thanks
      Team ixigo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Azas .s
        Nov 20, 2020
        Resolved
        Report
        Copy
        Resolved

        Address: collector office quarters dindigul

        Suguna, Sorry! Booking for your Dindigul Jn (DG) - Katpadi Jn (KPD) train with Booking ID: IXITR[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:12 PM: https://ixtr.app.link/xbeyuqNiVab Post that, refund will be initiated, which will be credited to your account within 7 days.

        i did not revive this amount .
        Ph: [protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Nov 26, 2020
        Ixigo Customer Care's response         Dear Customer,

        The refund for the mentioned booking ID was successful same-day on 27th October with ARN[protected] to the UPI source set up in the ixigo account for instant refunds.

        Please check you linked bank account statement or connect with your bank customer care.

        Thanks
        Team ixigo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          harish506
          from Hyderabad, Telangana
          Nov 20, 2020
          Resolved
          Report
          Copy
          Resolved

          Hi Team,

          I have booked a flight from HYD - COK(Indigo 6E 6187) for the date 26nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

          Kindly confirm the same.

          Thanks and Regards,
          Harish
          [protected]
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Nov 20, 2020
          Ixigo Customer Care's response           Dear Customer,

          Thank you for reaching out to us. We can see that the refund has been processed successfully from our end. While refunds are sent immediately from our end, banks may take 7 days to credit the refund to your account. If there is a delay in the refund, we request you to contact your bank.

          Thanks
          Team ixigo
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            vedu1810
            Nov 20, 2020
            Report
            Copy

            Hello sir,
            I have to book flight from delhi to dibrugarh assam.i had make a payment of rs 10780.00 and it is debited from my account but didn't book my tickets.
            Pls take necessary actions.
            Regards
            Vivek srivastava
            [protected]
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
            Reply
            Dear Customer,

            The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              asif_8121
              Nov 19, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: bokkalagadda,khammam,telangana.

              Dear sir,
              I am Shaik Asif, sir I'm tried to book the 4 tickets from JHANSI JN to KHAMMAM (KMT), for journey date 26/11/2020 via ixigo trains app and select the PHONE PE as a payment option, the amount for the 4 tickets is Rs.6307/- and successfully paid through the PHONE PE as shown in the screenshot after returning to ixigo app it shows an error as shown in the screenshot, sir please help me, sir, I'm in hungry refund my amount.
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Nov 19, 2020
              Ixigo Customer Care's response               Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                md mobeen
                from Powai, Maharashtra
                Nov 19, 2020
                Report
                Copy

                Address: Mobeen manzil near jail chowk chandwara muzaffarpur,Bihar 842001

                I just booked ticket from ixigo app
                From new Delhi to Muzaffarpur, 3A 22/11/2020
                Money has been deducted from my bank but i didn't get any confirmation message from ixigo or irctc
                I want my money back Any how
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dharm1312
                  Nov 19, 2020
                  Report
                  Copy

                  I was booking ticket today 19 Nov 20...I open ixigo app...filled details from AGC to VSKP... payment done...after that ixigo app shows that we are unable to process ur request at this time...pls try after some time...
                  +1 photos
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
                  Reply
                  My refunds has been completed.
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    asif_8121
                    Nov 19, 2020
                    Report
                    Copy

                    Address: bokkalagadda,khammam,telangana.

                    I'm paid through the phone pe, at 9:19 pm on 18 Nov 2020, the total amount debited of Rs.6307/- from my account, I need my money refund urgently. the transaction id of the payment is T2011182120423500806573.
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
                    Reply
                    Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      satyams94
                      Nov 18, 2020
                      Report
                      Copy

                      Hi,

                      I am following up with the ixigo team for a refund request for more than 2 months now and the amount is not refunded yet.

                      The issue is with PNR- SBZJUT, Trip Id: IF[protected]. date of booking 31 Aug 2020.

                      The issue is with PNR- WH2PQF, Trip Id: IF[protected]. date of booking 8 Aug 2020.

                      I have already shared my different bank account details with ixigo as they mentioned the issue was with the account from which payment was made. I am receiving the same answer from their team every time I call them.

                      I want the money to be refunded ASAP.

                      Regards,

                      Akshi Tyagi
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We are unable to process a refund on this transaction as we did not receive the payment against this. The transaction for both the bookings was authorized at the time of booking due which the booking was successful but no payment was received and the transactions were canceled later on 12th August.

                      Since there is no amount received for this booking, we are unable to process a refund. Please check your bank statement and kindly check with the card-issuing company for more clarity on this.

                      Thanks
                      Team ixigo
                      Reply
                      satyams94's [Complaint's author] reply, Nov 25, 2020
                      hi,

                      my money was deducted each time and both the bookings were confirmed. last moment it was canceled by airlines and thus refund was to be initiated.

                      on what basis are you saying the deposite never happened.
                      hi

                      please check the mail i received from go air, as confirmation of refund, they mentioned refund would be send by the booking agency.

                      i don't understand the delay here

                      Refund not credited since 31 Aug - Comment #3767468 - Image #0
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Susmita Chandra
                        Nov 17, 2020
                        Report
                        Copy

                        I want to delete my ixigo account

                        Hello, I desperately want to delete my ixigo account .
                        As my mail is pawned by ixigo .
                        And it is shameful .
                        My registered email address
                        susmita.[protected]@gmail.com .
                        I want this to accomplish as soon as possible....
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        M
                        Môhàmmád Säïf
                        from Powai, Maharashtra
                        Nov 15, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Website: www.ixigo.com

                        Dear Sir,
                        I am Md Sanaullah Ansari (23), sir i am tried to book ticket from Hatia (HTE) to Gomoh (GMO) for journey date 24/11/2020 via ixigo trains app and i select paytm as payment option, the amount for ticket is 213 rs. And successfully paid through Paytm after returning to ixigo app it shows a error as shown in screenshot. Sir please help me sir i am in hurry.
                        +2 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 19, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
                        View replies
                        same situation brother i hate ixigo

                        Money deducted and ticket not confirmed - Comment #3765066 - Image #0
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nihara Ibrahim
                          Nov 15, 2020
                          Report
                          Copy

                          I have booked through ixigo using my google pay ..oney is debited but ticket not confirmed . I want a refund .
                          +1 photos
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Bhai mera bhi hua h .help karo mujhe.mera no. 821 TRIPLE ZERO 8422
                          Reply
                          Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
                          Reply
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            F
                            Fahad Saqlain
                            Nov 14, 2020
                            Report
                            Copy

                            I was booking ticket in mobile app ixigo and payed from googlepe but transaction done successful but ticket not booked
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sushant123kr
                              from Powai, Maharashtra
                              Nov 14, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: AT SUBHASH NAGAR PO- PURNEA PS- K HAT DISTRICT- PURNEA STATE BIHAR PIN 864301

                              On 13 November 2020 I was trying to book my ticket from Purnea junction to Varanasi junction. My ticket was not booked and fare of journey deducted from my account Rs. 459.00 . Till now I didn't got my refunded amount in account. For further details I'm adding screenshot of transaction. Plz refund my deducted amount soon.
                              +1 photos
                              Nov 15, 2020
                              Complaint marked as Resolved 
                              Not any step have been taken by ixigo till now. Plz refund my deducted amount soon.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
                              Reply
                              Dear Customer,

                              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                DrAnil Panwad
                                Nov 11, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                On 11 nov 20, i booked a ticket to travel from Jaipur to Kota (Aii jpb spl) train number 02282 via the ixigo train app.

                                My payment has debited from the bank but ticket is not booked.

                                The paytm order ID in the screen shot given below.

                                Kindly refund the amount as early as possible.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 11, 2020
                                Ixigo Customer Care's response                                 Dear Customer,

                                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sgorain
                                  from Powai, Maharashtra
                                  Nov 11, 2020
                                  Report
                                  Copy

                                  Address: SUBHAMOY GORAIN, TOWN-RAGHUNATHPUR, P. O+P.S-RAGHUNATHUR, DIST-PURULIA, PIN-723133(W.B.)

                                  On7nov 20, i booked a ticket to travel from Bwn(Bardhaman) to Ghy(Guwahati), train no-02345Hwh Ghy special via the ixigo apps.
                                  My payment has debited from the bank but ticket is not booked.
                                  The google pay order i'd in d screen shot given below.
                                  Kindly refund the amount as early as possible.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Payment deducted from 7nov 20, then i submit my complain11nov20..after submitting you(ixigo) assist me after 5-7working i will refund but till today 20nov 20 i will not... Wht shall i do? Plz infrm asap.

                                  Money debited but ticket not showing - Comment #3765621 - Image #0
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nava Gaikwad
                                    Nov 11, 2020
                                    Report
                                    Copy

                                    Address: Bangalore

                                    I'm book train ticket on ixigo transaction has been completed but ixigo can't gave any msg like a your transaction has failed. They cannot gave me pnr no. Can't gave any confirmation msg. So how can i refunded my money or how can confirm ticket
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                    Thanks
                                    Team ixigo
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      I
                                      it kumar
                                      Nov 11, 2020
                                      Report
                                      Copy

                                      Address: Badarpur border

                                      I just booked a train but the train has not been booked but the amount was deducted from my account.
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Zaakpay.com
                                        1
                                        (1445)
                                        Priya Communication
                                        1
                                        (2)
                                        ItzCash Card
                                        4.1
                                        (225)