Ixigo Complaints & Reviews

November 1st i am booked my train ticket, ticket not confirmed but amount deducted from my account, kindly refund my amount rs 371.

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Address: 10-15-60/a5,santhi nagar, near st.anns english medium high school,blue building,upper floo

I have booked a bus ticket on[protected], money has been deducted but ticket is not confirmed. Also, i haven't logged in before booking the ticket.Since it is a bus ticket i have booked just by opening ixigo app. Its been two complete days but money is not yet refunded.Unable to contact to customer support as there is no proper response. I am even unable to track the status of failed transaction because i haven't booked ticket by loggin in. Its seriously a hectic process and ixigo is not at all good at customer satisfaction. No proper response and no safety for our money. Please see the transaction details in the screenshot attached and kindly refund the amount as soon as possible...Please..Thank you

May 31, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Auto refund for this transaction was processed but reversed by the bank. You will receive the refund via payout link within the next 7-10 days. Please update details on the link once received so that refund can be processed

Thanks
Team ixigo

Nov 30, 2020

Updated by AmreenShaik Its been 7 days and yet i haven't received refund..please check

Nov 30, 2020

Updated by AmreenShaik Simply marking the complaint as resolved even didnt received refund..its making us to believe ixigo..Its not trust worthy and our money wont be safe..refund process is dead slow and no proper response..

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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A

AmreenShaik

from Powai, Maharashtra

Nov 30, 2020

Its been 7 days and yet i haven't received refund..please check once

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Address: Gurgaon

I tried to book a ticket from patna to bengaluru (go air G8 273). Flight timing - 5th december 2020, 11.50 am. I used gpay for payment. Amount of Rs 9586 got debited from my account but ticket was not booked.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Dombivli

My PNR number is [protected] it's not confirmed after prepared chart but still neither I received any refund mail or message from.ixigo nor received any refund amount in my account
I'm worries for my money.
Kindly reply urgently and with my refund details..

Regards
Shah Shabina
[protected]

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

The refund will be processed within the next 7 days.

Let us know via www.kixigo.com/help for further assistance.

Thanks.

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Address: [email protected]

Dear sir/ma'am,
I booked a train ticket(Rajkot to Bhusaval, 5 Nov, PNR-[protected]) and canceled, ixigo chat and msg said the amount is already refunded on 26th November through my UPI, but my older UPI([protected]@gmail.com) is not working since 25th November because of Dena bank merged into Bank of Baroda, so how the refund is done from your side, Can you please check again I want to change my UPI with [protected]@gmail.com. refund amount was Rs. 955

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The amount was refunded but reversed by the bank later due to some issue. We have placed a manual refund request. You will receive the refund via the payout link within 7 days. Please update your details as soon as you receive the link so that the refund can be processed.

Thanks
Team ixigo

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I booked a Flight Ticket using Ixigo flight app. On 24November 2020. Money got deducted from my side (Google pay) but Booking is not confirm yet.
Someone please help me.

Flight detail :- Patna to Delhi
Date :- 26 November 2020
Airline :- Go air

IXigo care please help me.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Booking ID - IXITR[protected]
Booking failed.
Amount deducted approximately
5471rs.
Amount not refunded.
Booking date 05/11/2020.
Refund date 12/11/2020.
I m waiting for refund for long time.
But refund is not transferred in my account.
I have checked bank statement also.
Plzzzzzzzzzzzzzz help me.
Refund my money as soon as possible.
Thanks

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The refund for the mentioned transaction was processed same day for INR 5471.

Request you to kindly check your bank statement or connect with your bank customer care for assistance.

Thanks
Team ixigo

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Address: Titagarh bazar Kolkata

My transaction was failed because my IRCTC ID was not valid. My money was deducted but it is still not refunded. Amount was four thousand rupees around.it was booked from ixigo account whose phone number is [protected]. Sir please solve this problem as soon as possible. You can call on this number.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Your transaction for amount 4112 on 9th November was voided and reversed to the payment source same day. Request you to kindly check your bank statment or kindly connect with your bank for further assistance.

Thanks
Team ixigo

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Address: pune

My email id is [protected]@gmail.com and mobile number is [protected]...I hv ixigo account .ON 13 TH NOVEMBER, I TRIED TO BOOK TICKET ..The amount deducted of Rs. 1225/-from my upi account..but transaction failed and i got message to refund the amount upto 3.00pm on same day..but ttill now i have not received the refund amount.Pl do the needful.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

Dear Sir,

I request you to cancel my bookins and initiate my refund process.
Due to COVID 19 flight have been cancelled by airlines.
Futher i am not getting Re-scheduling Flight as my wish.

Booking ID NO
IF[protected]
IF[protected]

Airlines
AirAsia India

PNR
I5 2335
I5 2335

PNR / STATUS
H9ITUR
H9ITUR

PASSENGER
MRS JWALANABEN THAKAR
MR UJAS THAKAR

From & To
BLR to PNQ
BLR to PNQ

Please initiate my refund at earliest.

Mobile No - [protected]

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Hey Ujas,

We have already raised the refund request with the airline and shall update you in the next 15 days.

Thanks
Team ixigo

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Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

Dear Sir,

I request you to cancel my bookins and initiate my refund process.
Due to COVID 19 flight have been cancelled by airlines.
Futher i am not getting Re-scheduling Flight as my wish.

Booking ID NO
IF[protected]
IF[protected]

PNR
S5QQPQ
S5QQPQ

Flight No
I5 2336
I5 2336

PASSENGER
MRS JWALANABEN THAKAR
MR UJAS THAKAR

From & To
PNQ to BLR
PNQ to BLR

Airlines
AirAsia India

Please initiate my refund at earliest.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Hey Ujas,

We have already raised the refund request with the airline and shall update you in the next 15 days.

Thanks
Team ixigo

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Ixigo Customer Care

from Gurugram, Haryana

Nov 28, 2020

Verified Support

Hey Ujas,

Refund for the shared PNR is successful and should reflect in the next 7 days.

Thanks
Team ixigo

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I tried to book train ticket from IXIGO app, the amount is debited from the account, however the ticket did not get booked. Besides the transaction is not shown in the app. I tried to reach the customer care via different channels but in Vain.

Date: November 21, 2020
Transaction Details: UPI-Le Travenues Technol-ixigo.[protected]@indus-INDB[protected]-Upi Transaction

Transaction Reference:[protected]
Amount: 866

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Hi Team,

I have booked a flight from Delhi to Bhopal(Indigo 6E 2053) for the date 25nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

Kindly confirm the same.

Thanks and Regards,
Ravindra dangi
email id - [protected]@gmail.com

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I have paid amount for bus ticket booking on 21/11/2020 but not yet recived confirmation tickets.My mobile number id [protected]

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: dawsonvihar,type III c/18 thykoodddam,vytilla kochi,682019

On 18 Nov 20 I had booked one railway ticket by 12075 janastapti exp from kozhikode to ernakulam jn. Accordingly I had paid rs 146 through phonepe ad cost including your commission charge. Immediately after paying money your app says time over and the ticket not booked. After that you have not returned my money through phonepe app. Pl return my money without further delay.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Nov 21, 2020

Updated by Manirajan. V Refund not yet received. Pl send it to my aacount through phonepe.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Jamnagar

Ahmadabad to Hyderabad
Flight no 6E645

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

We could not locate any details. Auto refund for all the failed transactions is processed to the payment source within 7 days.

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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No safety and precautions of covid-19 spread. passengers are facing problems and bus is not clean. Passengers are overloaded and i am not getting any comfortable sitting space. Worst service i have ever got..

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Ixigo Customer Care

from Gurugram, Haryana

Nov 21, 2020

Verified Support

Dear Customer,

As a booking platform, we have very limited or no control over the daily bus operations. however, please share the booking ID with us so that we can check with the operator.

Thanks
Team ixigo

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Address: collector office quarters dindigul

Suguna, Sorry! Booking for your Dindigul Jn (DG) - Katpadi Jn (KPD) train with Booking ID: IXITR[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:12 PM: https://ixtr.app.link/xbeyuqNiVab Post that, refund will be initiated, which will be credited to your account within 7 days.

i did not revive this amount .
Ph: [protected]

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The refund for the mentioned booking ID was successful same-day on 27th October with ARN[protected] to the UPI source set up in the ixigo account for instant refunds.

Please check you linked bank account statement or connect with your bank customer care.

Thanks
Team ixigo

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Hi Team,

I have booked a flight from HYD - COK(Indigo 6E 6187) for the date 26nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

Kindly confirm the same.

Thanks and Regards,
Harish
[protected]

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2020

Ixigo Customer Care's response Dear Customer,

Thank you for reaching out to us. We can see that the refund has been processed successfully from our end. While refunds are sent immediately from our end, banks may take 7 days to credit the refund to your account. If there is a delay in the refund, we request you to contact your bank.

Thanks
Team ixigo

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Hello sir,
I have to book flight from delhi to dibrugarh assam.i had make a payment of rs 10780.00 and it is debited from my account but didn't book my tickets.
Pls take necessary actions.
Regards
Vivek srivastava
[protected]

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 20, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Ixigo Customer Care

from Gurugram, Haryana

Nov 21, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 57

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