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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 54

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S
Sundeep Edubilli
Dec 8, 2020
Resolved
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Resolved

I was trying to book a bus from VISAKHAPATNAM to ELURU on 9th DEC.

I have reached payment getaway and paid Rs443 through Google pay. But the payment screen disappeared stating that status cannot be retrieved.

When i checked "Failed" section in Transactions history, I couldn't find the details of this particular booking.. please refund my amount since my booking was incomplete
+4 photos
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2020
Ixigo Customer Care's response Dear Customer,

The refund for the said transaction is successful to the payment source with RRN[protected]. The refund may take up to 7 days to reflect.

Let us know if you have any other concerns via www.ixigo.com/help.

Thanks
Team ixigo
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    J
    Jaysingh Mourya
    Dec 8, 2020
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    Vishwas, Your train booking for VISHWAS MOURYA, MAMTA MOURYA, DIVYANSHU MOURYA, DAMINI MOURYA, with PNR: [protected] & Booking ID: IXITR[protected] has been cancelled.
    Refund of Rs.1780 has been initiated. It should reflect in your account by 27 Nov 2020, 13:00

    Today is 8/12/2020
    Refund is not get till now
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Your booking details are not visible. We would request you to kindly reach out to us via www.ixigo.com/help for assistance.

    Thanks
    Team ixigo
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      P
      Pavan003
      Dec 8, 2020
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      I have book my train in ixigo app, my money also got deducted but did not get any message for conformation of the ticket and not showing anything in payment section and also in trips section in the app, it has been 2day still did not get any update pls resolve ASAP.
      +1 photos
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for any further assistance.

      Thanks
      Team ixigo
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        A
        AmreenShaik
        from Powai, Maharashtra
        Dec 8, 2020
        Resolved
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        Resolved

        Its been nearly 20 days and yet i didnt received my refund..i booked a bus ticket on 23rd of november..there is no proper customer care to call..not responding to mails and even if raising a complaint also..simply marking as resolved..this makes to NOT trust ixigo for booking...i will.not recommend anyonr to use this..simply managing without customer support...not safety for our money as well..generally if tickt wasnt confirmed, refund ll process within a week of maximum..But here there is no proper response at all...everyone earns money by doing hard work..please remember that..
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Dec 08, 2020
        Ixigo Customer Care's response         Dear Customer,

        Please accept our sincere apologies for the inconvenience caused. The refund was initiated the same day due to booking failure but the transaction was reversed by the bank due to some issue.

        We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

        Thanks
        Team ixigo
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          S
          Shripal Parmar
          Dec 8, 2020
          Resolved
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          Resolved

          Respected sir/madam,
          My booking for date- 11/12/2020 for train no. 09115 / DDR BHUJ SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
          And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
          +2 photos
          Dec 12, 2020
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
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            D
            Durgesh@@@
            Dec 8, 2020
            Resolved
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            Resolved

            I booked a ticket from delhi to raipur at 15:05 as on 19 December 2020 for my brother and igive his phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
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              M
              Masot Zingkhai
              Dec 8, 2020
              Resolved
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              Resolved

              I booked a flight ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 7002/-). But I got no confirmation of the ticket what so ever neither through SMS or email. Need this problem resolved ASAP.

              [Rs.7002.00 has been debited from your a/c no XXXX143305 on 07-12-20 towards UPI ID ixigo.[protected]@indus. To report fraud or raise dispute, click kotak.com/fraud]
              +1 photos
              Dec 8, 2020
              Complaint marked as Resolved 
              Before any action was taken regarding my complaint, my transection amount was credited back in my account within 4hrs. I did received a mail from Ixigo stating my complaint has been forwarded to Le Travenues Technology Pvt. Ltd. India. After 15hrs.
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Dec 08, 2020
              Ixigo Customer Care's response               Dear Customer,

              The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              View replies
              My fully refundable assured tickets booking ID:IF[protected], FLIGHT INDIGO 6E-6343, FROM AMD-BOM-GOI, Dtd:19/12/20, i was cancelled above tickets, I have received refund only Re.871/-, as per ixigo commitment my fully refundable assured amount is Re.11830/-... last 4-5 days I daily contac ed to Ixigo, insurance company & indigo flight by chatting but no any response, here I have submitted flights tickets copy, ixigo massage of cancellation & refund, please do needful as soon as possible

              Amount deducted but ticket not received - Comment #3779814 - Image #0
              Amount deducted but ticket not received - Comment #3779814 - Image #1
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                L
                lipash kumar
                from Powai, Maharashtra
                Dec 8, 2020
                Resolved
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                Resolved

                I did a booking on ixigo train. My money deducted from Paytm account but Ixigo booking not happened. Also that tripbis not reflecting in my booking history.
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  L
                  Lakhmi Goallalakshmai
                  Dec 7, 2020
                  Resolved
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                  Resolved

                  I booked train ticket from Bangalore to murudeshwara through ixigo my amount was debited but ticket didn't booked I paid through paytm pls resolve my issue and get my money back
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
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                    K
                    Kumar Jobs
                    Dec 7, 2020
                    Resolved
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                    Resolved

                    I booked ticket from patna to Hyderabad.amount Will deduced my bank account but ticket is not confirmed.registered mobile number is[protected].in the name of veerakumar goluguri
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      H
                      HRaj Thapa
                      from Bengaluru, Karnataka
                      Dec 7, 2020
                      Resolved
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                      Resolved

                      Address: Devarabisanahalli

                      Bangalore cant to Guwahati 3A tire and New jalpaiguri jn to Bangalore cant SL class money not refundable
                      +2 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Dec 07, 2020
                      Updated by HRaj Thapa                       My train ticket cancelled money not refundable

                      View replies
                      Dear Customer,

                      Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

                      We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

                      Thanks
                      Team ixigo
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                        S
                        Shripal Parmar
                        Dec 7, 2020
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                        Resolved

                        Respected sir/madam,
                        My booking for date- 08/12/2020 for train no. 01016 Kushinagar SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
                        And still I did not recieve message for my ticket.
                        +2 photos
                        Dec 8, 2020
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
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                          A
                          Anurag79769
                          Dec 6, 2020
                          Resolved
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                          Resolved

                          Hi,
                          i am anurag parashar and i booked 2 tickets from ixigo app from mathura junction to hazrat nizamuddin new delhi in Nzm Festival Spl and train number - 02447. the money was deducted from my account but the ticket was not booked . i am also attaching the screenshot of the upi app. please help me as soon as possible.
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            J
                            Juditha
                            Dec 6, 2020
                            Resolved
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                            Resolved

                            I have booked a flight ticket from Ahmedabad to Chennai on 19th Dec and the payment was done from my Gpay app for Rs.5990. The amount got debited and I have not received the ticket till now and not showing in the ixigo app.
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
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                              S
                              Sagar Agrahari
                              from Powai, Maharashtra
                              Dec 6, 2020
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                              Resolved

                              I had booked a train ticket from Shakurbasti to Basti on 14 Jan 2020.

                              But due to covid conditions, it was cancelled. In the screenshot below, refund for this was initiated on 13 Aug 2020 which is showing failure in ixigo app but from ixigo customer service I got a screenshot which is showing success. Still I have not received my refund.

                              Screenshot from the app and one received from customer support is attached for reference.

                              Kindly do the needful for my refund.

                              Regards,

                              Ram Sagar Agrahari
                              +2 photos
                              Aug 15, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 08, 2020
                              Ixigo Customer Care's response                               Dear Customer,

                              The refund was failed. You should have received a payout link yesterday via email and SMS for a refund.

                              Please check and update your bank details on the shared link so that the refund can be processed.

                              Thanks
                              Team ixigo
                              View replies
                              I have not received any payout link.
                              My mail id is..
                              [protected]@gmail.com
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                                S
                                Shubham Haritwal
                                from Powai, Maharashtra
                                Dec 6, 2020
                                Resolved
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                                Resolved

                                Payment was deducted from bank account but ticket not booked in ixigo app.
                                Please book my ticket or refund my money back.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
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                                  H
                                  HRaj Thapa
                                  from Bengaluru, Karnataka
                                  Dec 6, 2020
                                  Resolved
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                                  Resolved

                                  Address: Devarabisanahalli

                                  Sir i will booking the 4th December 2020 3A tire train ticket but Incase emergency, i will cancelled my ticket 23 November 2020 because my amount rs.6900.00 is refunded by ixigo but my amount is not credit my account
                                  +2 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Dec 06, 2020
                                  Updated by HRaj Thapa                                   My train ticket money not refundable

                                  View replies
                                  Dear Customer,

                                  Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

                                  We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

                                  Thanks
                                  Team ixigo
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                                    E
                                    eskumar2000
                                    from Chennai, Tamil Nadu
                                    Dec 5, 2020
                                    Resolved
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                                    Resolved

                                    Balance-due to covid cancellation

                                    Dear Sirs,

                                    I have booked ticket through IXIGO to spicejet through their online portal portal ixigo.com, with the following booking ID details.

                                    IXIGO Booking ID IF[protected]:
                                    Date of booking 19th Sep 2020 Airline PNR number Z7QGPY Airline Spicejet. Amount paid Rs 8067
                                    Due to COVID 19 airlines have cancelled their flight I have requested spicejet to refund the amount, which they have did it....
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                                    S
                                    Saraswati Balotiya
                                    from Powai, Maharashtra
                                    Dec 5, 2020
                                    Resolved
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                                    Resolved

                                    I have booked a ticket for merta to jodhpurs on 29 November The train got cancelled on that date of boarding And today is 5 Dec and I have not got any money back in my account.
                                    +1 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    The booking ID or the PNR is not clearly visible in the shared screenshot.

                                    Request you to please share the details so that we can assist further.

                                    Thanks
                                    Team ixigo
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                                      1
                                      123uday
                                      Dec 4, 2020
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                                      Address: Mulund west mumbai-400080

                                      Ticket is booked amount also debited but not showing ticket in app
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      Dec 04, 2020
                                      Updated by 123uday                                       I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.
                                      Dec 05, 2020
                                      Updated by 123uday                                       Resolved i got my deducted amount back thank you so much
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