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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 54

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P
Pavan003
Dec 8, 2020
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I have book my train in ixigo app, my money also got deducted but did not get any message for conformation of the ticket and not showing anything in payment section and also in trips section in the app, it has been 2day still did not get any update pls resolve ASAP.
+1 photos
Ixigo customer support has been notified about the posted complaint.
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Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for any further assistance.

Thanks
Team ixigo
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    A
    AmreenShaik
    from Powai, Maharashtra
    Dec 8, 2020
    Resolved
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    Resolved

    Its been nearly 20 days and yet i didnt received my refund..i booked a bus ticket on 23rd of november..there is no proper customer care to call..not responding to mails and even if raising a complaint also..simply marking as resolved..this makes to NOT trust ixigo for booking...i will.not recommend anyonr to use this..simply managing without customer support...not safety for our money as well..generally if tickt wasnt confirmed, refund ll process within a week of maximum..But here there is no proper response at all...everyone earns money by doing hard work..please remember that..
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Dec 08, 2020
    Ixigo Customer Care's response     Dear Customer,

    Please accept our sincere apologies for the inconvenience caused. The refund was initiated the same day due to booking failure but the transaction was reversed by the bank due to some issue.

    We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

    Thanks
    Team ixigo
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      S
      Shripal Parmar
      Dec 8, 2020
      Resolved
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      Resolved

      Respected sir/madam,
      My booking for date- 11/12/2020 for train no. 09115 / DDR BHUJ SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
      And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
      +2 photos
      Dec 12, 2020
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

      Thanks
      Team ixigo
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        D
        Durgesh@@@
        Dec 8, 2020
        Resolved
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        Resolved

        I booked a ticket from delhi to raipur at 15:05 as on 19 December 2020 for my brother and igive his phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          M
          Masot Zingkhai
          Dec 8, 2020
          Resolved
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          Resolved

          I booked a flight ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 7002/-). But I got no confirmation of the ticket what so ever neither through SMS or email. Need this problem resolved ASAP.

          [Rs.7002.00 has been debited from your a/c no XXXX143305 on 07-12-20 towards UPI ID ixigo.[protected]@indus. To report fraud or raise dispute, click kotak.com/fraud]
          +1 photos
          Dec 8, 2020
          Complaint marked as Resolved 
          Before any action was taken regarding my complaint, my transection amount was credited back in my account within 4hrs. I did received a mail from Ixigo stating my complaint has been forwarded to Le Travenues Technology Pvt. Ltd. India. After 15hrs.
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2020
          Ixigo Customer Care's response           Dear Customer,

          The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
          View replies
          My fully refundable assured tickets booking ID:IF[protected], FLIGHT INDIGO 6E-6343, FROM AMD-BOM-GOI, Dtd:19/12/20, i was cancelled above tickets, I have received refund only Re.871/-, as per ixigo commitment my fully refundable assured amount is Re.11830/-... last 4-5 days I daily contac ed to Ixigo, insurance company & indigo flight by chatting but no any response, here I have submitted flights tickets copy, ixigo massage of cancellation & refund, please do needful as soon as possible

          Amount deducted but ticket not received - Comment #3779814 - Image #0
          Amount deducted but ticket not received - Comment #3779814 - Image #1
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            L
            lipash kumar
            from Powai, Maharashtra
            Dec 8, 2020
            Resolved
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            Resolved

            I did a booking on ixigo train. My money deducted from Paytm account but Ixigo booking not happened. Also that tripbis not reflecting in my booking history.
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
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              L
              Lakhmi Goallalakshmai
              Dec 7, 2020
              Resolved
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              Resolved

              I booked train ticket from Bangalore to murudeshwara through ixigo my amount was debited but ticket didn't booked I paid through paytm pls resolve my issue and get my money back
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
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                K
                Kumar Jobs
                Dec 7, 2020
                Resolved
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                Resolved

                I booked ticket from patna to Hyderabad.amount Will deduced my bank account but ticket is not confirmed.registered mobile number is[protected].in the name of veerakumar goluguri
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  H
                  HRaj Thapa
                  from Bengaluru, Karnataka
                  Dec 7, 2020
                  Resolved
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                  Resolved

                  Address: Devarabisanahalli

                  Bangalore cant to Guwahati 3A tire and New jalpaiguri jn to Bangalore cant SL class money not refundable
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Dec 07, 2020
                  Updated by HRaj Thapa                   My train ticket cancelled money not refundable

                  View replies
                  Dear Customer,

                  Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

                  We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

                  Thanks
                  Team ixigo
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                    S
                    Shripal Parmar
                    Dec 7, 2020
                    Resolved
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                    Resolved

                    Respected sir/madam,
                    My booking for date- 08/12/2020 for train no. 01016 Kushinagar SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
                    And still I did not recieve message for my ticket.
                    +2 photos
                    Dec 8, 2020
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
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                      A
                      Anurag79769
                      Dec 6, 2020
                      Resolved
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                      Resolved

                      Hi,
                      i am anurag parashar and i booked 2 tickets from ixigo app from mathura junction to hazrat nizamuddin new delhi in Nzm Festival Spl and train number - 02447. the money was deducted from my account but the ticket was not booked . i am also attaching the screenshot of the upi app. please help me as soon as possible.
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                      Thanks
                      Team ixigo
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                        J
                        Juditha
                        Dec 6, 2020
                        Resolved
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                        Resolved

                        I have booked a flight ticket from Ahmedabad to Chennai on 19th Dec and the payment was done from my Gpay app for Rs.5990. The amount got debited and I have not received the ticket till now and not showing in the ixigo app.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
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                          S
                          Sagar Agrahari
                          from Powai, Maharashtra
                          Dec 6, 2020
                          Resolved
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                          Resolved

                          I had booked a train ticket from Shakurbasti to Basti on 14 Jan 2020.

                          But due to covid conditions, it was cancelled. In the screenshot below, refund for this was initiated on 13 Aug 2020 which is showing failure in ixigo app but from ixigo customer service I got a screenshot which is showing success. Still I have not received my refund.

                          Screenshot from the app and one received from customer support is attached for reference.

                          Kindly do the needful for my refund.

                          Regards,

                          Ram Sagar Agrahari
                          +2 photos
                          Aug 15, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 08, 2020
                          Ixigo Customer Care's response                           Dear Customer,

                          The refund was failed. You should have received a payout link yesterday via email and SMS for a refund.

                          Please check and update your bank details on the shared link so that the refund can be processed.

                          Thanks
                          Team ixigo
                          View replies
                          I have not received any payout link.
                          My mail id is..
                          [protected]@gmail.com
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                            S
                            Shubham Haritwal
                            from Powai, Maharashtra
                            Dec 6, 2020
                            Resolved
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                            Resolved

                            Payment was deducted from bank account but ticket not booked in ixigo app.
                            Please book my ticket or refund my money back.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
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                              H
                              HRaj Thapa
                              from Bengaluru, Karnataka
                              Dec 6, 2020
                              Resolved
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                              Resolved

                              Address: Devarabisanahalli

                              Sir i will booking the 4th December 2020 3A tire train ticket but Incase emergency, i will cancelled my ticket 23 November 2020 because my amount rs.6900.00 is refunded by ixigo but my amount is not credit my account
                              +2 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Dec 06, 2020
                              Updated by HRaj Thapa                               My train ticket money not refundable

                              View replies
                              Dear Customer,

                              Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

                              We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

                              Thanks
                              Team ixigo
                              Reply
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                                E
                                eskumar2000
                                from Chennai, Tamil Nadu
                                Dec 5, 2020
                                Resolved
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                                Resolved

                                Balance-due to covid cancellation

                                Dear Sirs,

                                I have booked ticket through IXIGO to spicejet through their online portal portal ixigo.com, with the following booking ID details.

                                IXIGO Booking ID IF[protected]:
                                Date of booking 19th Sep 2020 Airline PNR number Z7QGPY Airline Spicejet. Amount paid Rs 8067
                                Due to COVID 19 airlines have cancelled their flight I have requested spicejet to refund the amount, which they have did it....
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                                Saraswati Balotiya
                                from Powai, Maharashtra
                                Dec 5, 2020
                                Resolved
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                                Resolved

                                I have booked a ticket for merta to jodhpurs on 29 November The train got cancelled on that date of boarding And today is 5 Dec and I have not got any money back in my account.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The booking ID or the PNR is not clearly visible in the shared screenshot.

                                Request you to please share the details so that we can assist further.

                                Thanks
                                Team ixigo
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                                  1
                                  123uday
                                  Dec 4, 2020
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                                  Address: Mulund west mumbai-400080

                                  Ticket is booked amount also debited but not showing ticket in app
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  Dec 04, 2020
                                  Updated by 123uday                                   I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.
                                  Dec 05, 2020
                                  Updated by 123uday                                   Resolved i got my deducted amount back thank you so much
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                                    A
                                    Aishwary Nigam
                                    Dec 4, 2020
                                    Resolved
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                                    Resolved

                                    Address: Delhi

                                    I have made a cancellation on 19th of november 2020 for my Goa trip from Lucknow (round Journey) even after the prompt and quick cancellation there has been delay in the refund.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Please share the booking details or connect with our customer support number mentioned on the Eticket.

                                    Thanks
                                    Team ixigo
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                                      J
                                      Jppanithy
                                      Dec 4, 2020
                                      Resolved
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                                      Resolved

                                      Collect ID:
                                      AXIfa4f296dc37741eeba98e1db35e7d48a
                                      Transaction ID:
                                      T2012012111155935672944

                                      Money was debited from my account and reached merchants bank.
                                      ixigi.[protected]@axisbank
                                      But my ticket was not booked and the money was not refunded. Please take action
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
                                      Reply
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