Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Today around 0200 am I was booking Flight ticket from Delhi to Ranchi via your app.
I paid Rs 3311 via Internet banking but after deduction it showed payment time out. Neither flight ticket confirmed nor payment refunded to me.
PFA transition screen shot.
Kindly do the needful.
Aug 13, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2020
Ixigo Customer Care's response Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
Thanks!
Team ixigo
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D
DharambirSingh
from Powai, Maharashtra
Dec 19, 2020
Resloved. I have received the deducted amount. Thanks a lot.
Transaction successful,but the ticket is not booked
I tried booking a ticket from Mangalore central to Cannanore for 18th December 2020. My money got debited but the ticket is not booked. How do i get the refund?
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
Dear Sir,
On 14.12.2020, I was tried to book train ticket by using our ixigo app. In this case I have paid an amount of Rs. 499 by using phonepe app after that I did not get any ticket even after deducted my amount.
In view of this, you request to kindly refund my money amount of Rs. 499. I am also enclosed transaction details in attachment
for your reference
Thanking you
B. Anil Kumar
Ph.no: [protected]
Aug 15, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2020
Ixigo Customer Care's response Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
Money is deducted from my upi account but my tickets is not booked.
Ixigo — Amount deducted from bank but tickets not booked
on Dec 14, 2020
I booked a ticket from jammu to delhi at 3:53as on 14 December 2020 for my self and i give my phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
Aug 6, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2020
Ixigo Customer Care's response Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
Sir I book my train ticket in ixigo app but unfortunately booking failed.money debit my account. I want my refund plese sir
[protected] paying is le travenuse technology pvt ltd
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Dear Customer,
The refund was failed for the shared booking ID. We have raised a manual refund request and the amount will be refunded in the next 7 days via payout link.
Please update your details once the link is received via email/SMS
Money deducted from my account but the rail ticket is not booked
Today i booked 3 rail ticket from ixigo app and i paid the money from g pay.transactio was successful but the ixigo app does not showing anything and ticket did not booked
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
Refund request for the AIR INDIA flight (Date of travel: 29th April)
I did book ticket with booking ID: IF[protected]. I haven't received the refund yet. It's been more than 7 months. On IXIGO customer support it shows that cancelation was initiated in November. Firstly, why there was so much delay in initiating cancelation? It also shows that I may have to wait for another 4 months to get the refund. Kindly clarify.
I booked the ticket with 100% refund for cancelation policy. The flight got canceled due to covid.
Ixigo customer support has been notified about the posted complaint.
Dear sir
I reserved ticket in Train No. & Name : 02403/Pryj Jp Sf Sp
PNR no [protected]
Passenger Name
1.BISHWANIT DAS 36 male
2. BALARAM KARMAKAR 33 male
Payment successful 570/- two time in phone pay .
please return 570/- ruppes payment.
User id manishjangid95
[protected]
Ixigo customer support has been notified about the posted complaint.
Dec 12, 2020
Updated by Manishjangid95 I booked a railway ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 570/-). But I got no confirmation of the ticket what so ever neither through SMS or email.
[Rs.570 has been debited from your a/c no [protected] on[protected] towards UPI ID [protected]@ybi.
Please refunded money in this transaction
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
4022 rupees debited from acount but not booked ticket...
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Hey,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.
I have cancelled my Train Ticket having PNR number 1.[protected] and 2. [protected] .Please see the attachments .but did not get the refund so for.Kindly do the needful.
Thanks & Rgds
venkateswaran.m
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 22, 2020
Verified Support
Dear Customer,
For PNR [protected], the refund is already processed in 2 parts of INR 305 and 210 with bank ARN[protected] and[protected]
For PNR [protected], INR 305 already refunded with ARN[protected]. Please check your bank statement or connect with your bank customer care.
Respected sir/madam,
My booking for date- 3/12/2020 for train no. 02787 / was failed, I did not recieve the ticket. But money was deducted from my UPI I'D.
And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
Ixigo customer support has been notified about the posted complaint.
Dec 10, 2020
Updated by ahentanu Respected sir/madam,
My booking for date- 3/12/2020 for train no. 02787 / was failed, I did not recieve the ticket. But money was deducted from my UPI I'D
And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
Dec 14, 2020
Updated by ahentanu Not receive my amount till time
so please help
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Ixigo Customer Care
from Gurugram, Haryana
Dec 11, 2020
Verified Support
Dear Customer,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for any further assistance.
I cancelled my flight on 25th November. It's been 15 days since my cancellation and Ixigo is yet to confirm my cancellation. I've tried contacting their customer care but they seem unable to solve the issue and are asking to wait 7 more days.
I've already checked the PNR number in the airline website directly where it shows that it has been cancelled. I do not know why this is not being reflected in my Ixigo account. Please resolve this issue asap
Details
Name: Charan Rajagopal
Booking ID: IF[protected]
May 29, 2022
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2020
Ixigo Customer Care's response Dear Charan,
Please be assured that the delay is not deliberate. we have already raised an RA(refund application) with the airline under RA number [protected]. The approval timeline as per the airline policy can vary up to 120 days.
This is under follow up and refund as applicable will be processed as soon as the refund is approved.
Thanks
Team ixigo
Dec 10, 2020
Updated by Charan_Raja Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help.
My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this.
Verified Support
Dec 11, 2020
Ixigo Customer Care's response Hey,
We understand your concern and have noted the feedback for further review and enhancements. Further, the request is already raised with the airline and we will proceed with the refund as soon the airline has approved the RA.
We request your patience in the meantime.
Thanks
Team ixigo
Apr 01, 2021
Updated by Charan_Raja It's been 120 days since I cancelled my flight. Still I have not got my refund. I have contacted the concerned Airlines and they said that the money has already been refunded to you.
My patience is running very thin and your call center employee are asking us to wait for more time.
This is last time I'm formally going to ask you guys to properly refund the amount. I'm extremely disappointed with your organisation and will never ever book anything from your website again.
Thanks,
Charan
Verified Support
Apr 27, 2022
Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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C
Charan_Raja
from Powai, Maharashtra
Dec 10, 2020
Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help.
My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this.
Address: Village sirajabad po gannipur bejha dis muzaffarpur bihar pin cord 843105
Hello sir
My mony not return
payment id- IXITR[protected]
please refund my mony
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 10, 2020
Verified Support
Dear Customer,
We regret the inconvenience. The refund was reversed due to some issue. We have placed the refund request again. You will receive the refund within the next 7 days.
I was trying to book a bus from VISAKHAPATNAM to ELURU on 9th DEC.
I have reached payment getaway and paid Rs443 through Google pay. But the payment screen disappeared stating that status cannot be retrieved.
When i checked "Failed" section in Transactions history, I couldn't find the details of this particular booking.. please refund my amount since my booking was incomplete
Aug 7, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2020
Ixigo Customer Care's response Dear Customer,
The refund for the said transaction is successful to the payment source with RRN[protected]. The refund may take up to 7 days to reflect.
Let us know if you have any other concerns via www.ixigo.com/help.
Vishwas, Your train booking for VISHWAS MOURYA, MAMTA MOURYA, DIVYANSHU MOURYA, DAMINI MOURYA, with PNR: [protected] & Booking ID: IXITR[protected] has been cancelled.
Refund of Rs.1780 has been initiated. It should reflect in your account by 27 Nov 2020, 13:00
Today is 8/12/2020
Refund is not get till now
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 10, 2020
Verified Support
Dear Customer,
Your booking details are not visible. We would request you to kindly reach out to us via www.ixigo.com/help for assistance.
Booked train tickets from ixigo, money also deducted but did not get any updates about tickets and not got conformed also. d
I have book my train in ixigo app, my money also got deducted but did not get any message for conformation of the ticket and not showing anything in payment section and also in trips section in the app, it has been 2day still did not get any update pls resolve ASAP.
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 10, 2020
Verified Support
Dear Customer,
Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for any further assistance.
Its been nearly 20 days and yet i didnt received my refund..i booked a bus ticket on 23rd of november..there is no proper customer care to call..not responding to mails and even if raising a complaint also..simply marking as resolved..this makes to NOT trust ixigo for booking...i will.not recommend anyonr to use this..simply managing without customer support...not safety for our money as well..generally if tickt wasnt confirmed, refund ll process within a week of maximum..But here there is no proper response at all...everyone earns money by doing hard work..please remember that..
Aug 6, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2020
Ixigo Customer Care's response Dear Customer,
Please accept our sincere apologies for the inconvenience caused. The refund was initiated the same day due to booking failure but the transaction was reversed by the bank due to some issue.
We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.
Money was deducted from my account, but the ticket wasn't booked
Respected sir/madam,
My booking for date- 11/12/2020 for train no. 09115 / DDR BHUJ SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
And still I did not recieve message for my ticket. I have booked my ticket from IRCTC, so I demand a refund.
Dec 12, 2020
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 8, 2020
Verified Support
Dear Customer,
Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.
I booked a ticket from delhi to raipur at 15:05 as on 19 December 2020 for my brother and igive his phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
Aug 6, 2021
Complaint marked as Resolved
Ixigo customer support has been notified about the posted complaint.
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Ixigo Customer Care
from Gurugram, Haryana
Dec 8, 2020
Verified Support
Dear Customer,
The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.
