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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 52

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J
Jaspreet246
Dec 22, 2020
Resolved
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Money got deducted, No tickets confirmation

IXigo,

This is the second time my money is deducted but i haven't received any confirmation about my flight tickets from Delhi to Mumbai, spicejet flight.. Is this a joke to put your customers in a worried state. I need refund or ticket confirmations now....
+1 photos
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V
Vallapuneni Srinivas Chowdary
from Delhi, Delhi
Dec 22, 2020
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Address: 7-31/27/405, prashanthi residency, Hydershakote,near hanuman temple

My transaction ID isT2012221613250099949601
Debited but ticket was not booked.
So, you will refund it as early as possible.
Dec 22, 2020
Complaint marked as Resolved 
T2012221613250099949601 not refunded
Ixigo customer support has been notified about the posted complaint.
View replies
When was I get my refund
Reply
Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

Thanks!
Team ixigo
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    B
    Barbarian8
    from Delhi, Delhi
    Dec 22, 2020
    Resolved
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    Resolved

    I was booking flight ticket from Visakhapatnam to lucknow for 23 dec 2020 on 21 dec 2020 but due to some network problem ticket was not booked but ₹6731 was deducted from my account. When will I receive my money.
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

    Thanks!
    Team ixigo
    Reply
    Hindu Samraat's reply, Jan 3, 2021
    Please check and give me the correct confirmation for refund
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      P
      Prasanth P C
      from Delhi, Delhi
      Dec 21, 2020
      Resolved
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      Resolved

      Address: Devikripa, Aroor

      Respected sir/madam,
      My booking for date- 21/12/2020 for UPI train no.JRPCAJUH8D210T15LQ, was sucess, I coun't book the ticket Error came in between after payment. But money was deducted from my account.
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

      Thanks!
      Team ixigo
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        S
        Sujal khandelwal
        Dec 21, 2020
        Resolved
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        Resolved

        Payment successfull but booking failed
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

        Thanks!
        Team ixigo
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          J
          Jathavedhan M
          Dec 21, 2020
          Resolved
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          Resolved

          I had recently booked a ticket on IXIGO. The full ticket amount was deducted from the bank but no ticket was booked
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

          Thanks!
          Team ixigo
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            S
            shanya_rai
            Dec 20, 2020
            Resolved
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            Resolved

            I tried to book tickets from HOWRAH Jn to Pune Jn for 14th January 2021. I made payments through Phone Pe UPI. The money was deducted from my account. Amount - 3111 /- on 19th December 2020. I have the transaction id and everything. I have proof that money got deducted. But no tickets were booked. Ixigo app is not showing any previous booking record or transaction record. My Phone Pe account says that money has reached the merchant.

            Please refund my money ASAP.

            This is the transaction ref no.[protected]

            Thanks in advance.
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

            Thanks!
            Team ixigo
            Reply
            shanya_rai's [Complaint's author] reply, Dec 27, 2020
            I have not got my money back yet. No tickets issued either. Please help.
            shanya_rai's [Complaint's author] reply, Dec 27, 2020
            Got my money. Thanks a lot. :))
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              G
              gokul blast
              Dec 19, 2020
              Resolved
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              Resolved

              I had pay ticket fare through phonpe upi method to Le Travenues technology pvt. Ltd
              Money has been debited from my account but my ticket has not been booked
              +2 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

              Thanks!
              Team ixigo
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                G
                Gowtham@77
                Dec 19, 2020
                Resolved
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                Resolved

                Payment was successful done but your statement is went on not paid but it was debited from my account of bank using PhonePe
                +7 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                The refund is already processed on 19th December with ARN[protected]

                Please check your bank statement or kindly connect with your bank customer care.

                Thanks
                Team ixigo
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                  C
                  Comando Gajani
                  from Delhi, Delhi
                  Dec 19, 2020
                  Resolved
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                  Resolved

                  Address: [email protected]

                  SUB: IRCTC refund amount not reccived in bank account

                  Respected sir
                  The amount 7242 was debited from my acoount number [protected] on date 20 nov 2020 for the purpase of railway ticket booking the mode of payment used was debit card
                  ofter failure in booking 20 nov 2020 a refund has been intiated by IRCTC the refund transaction detail as provided by IRCTC are given below

                  1. Refund Id -[protected]
                  Refund amount -2795.4
                  Refund status -[protected]

                  2. Refund Id -[protected]
                  Refund amount -2795.4
                  Refund status -[protected]

                  3. Refund Id - [protected]
                  Refund amount - 1652.7
                  Refund status - [protected]

                  The refund amount is not yet credited to my bank account kindly do the needful
                  yours sincerely
                  GAJANAN NILAJKAR
                  Mobile no [protected]
                  +1 photos
                  Dec 29, 2020
                  Complaint marked as Resolved 
                  Thanks refund amount is credited in my bank account Thanks
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 22, 2020
                  Ixigo Customer Care's response                   Hey,

                  We are unable to locate any details with the shared details. It seems you have not booked from ixigo. Please reach out to us via www.ixigo.com/help for assistance if the booking was done from ixigo app.

                  Thanks
                  Team ixigo
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                    D
                    Deeksha vyas
                    from Delhi, Delhi
                    Dec 19, 2020
                    Resolved
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                    Resolved

                    I cancelled my ticket on 2dec 2020 . The status now shows refund received. But no money has been credited to my account till now. The bank said they have not received it. Pnr :[protected]

                    I have no faith in ixigo's customer service.
                    I need my money back asap.
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hi Deeksha,

                    The refund for INR 940 was successful on 7th December with bank ARN[protected]. Request you to please check your bank statement or connect with the bank customer care.

                    Thanks
                    Team ixigo
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                      A
                      Alkyon Himalayan Safari
                      Dec 18, 2020
                      Resolved
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                      Resolved

                      Booking failed. Need refund.
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                      Thanks!
                      Team ixigo
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                        S
                        saikumar kuppili
                        Dec 18, 2020
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                        Resolved

                        Website: Ixigo app

                        I have made a transaction of 619rs through phonepe, It is showing that payment successful but ticket not booked yet
                        +2 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                        Thanks!
                        Team ixigo
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                          H
                          Hrithik Naik
                          Dec 18, 2020
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                          Address: haryana gurgaon

                          I just booked my train ticket on ixigo and paid 202 rs to le vancuer technology and i havent got any confirmation about my ticket either they book my ticket or refund my money..now..i have train today at 8:20 please help
                          Ixigo customer support has been notified about the posted complaint.
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                            A
                            Anvita Kumar
                            Dec 17, 2020
                            Resolved
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                            Resolved

                            Transaction was completed through google pay the amount was debited but there is no transaction history on ixigo or booking confirmation on the app
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                            Thanks!
                            Team ixigo
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                              S
                              shristi sharma(mini)
                              Dec 17, 2020
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                              I've tried to booked ticket but it is not confirm and the amount deducted from my bank account. It is not showing in fail transaction also
                              Ixigo customer support has been notified about the posted complaint.
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                                A
                                Amtulraheem717
                                Dec 17, 2020
                                Resolved
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                                Resolved

                                Address: IXIGo

                                Made reservations if two seat in 3AC for 22nd Dec Hyderabad Deccan to Mumbai Dadar. The transaction went through successfully but didn't receive confirmation email or text. No history if that transaction on my IXIgo account, but the money has been deducted from my account HDFC.
                                Help asap.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                Thanks!
                                Team ixigo
                                Reply
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                                  J
                                  Jay Zanjurne
                                  Dec 17, 2020
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                                  Resolved

                                  Address: Golewadi, teh koregaon, distt satara Maharashtra

                                  My booking yesterday ticket str to Belgium was not booked but my account debited money. I have attached screenshot this complaint.
                                  +2 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                  Thanks!
                                  Team ixigo
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                                    T
                                    Thriller1122
                                    Dec 16, 2020
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                                    Address: Penukonda

                                    Money was deducted in phone pay but bus is not book
                                    Ixigo customer support has been notified about the posted complaint.
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                                      A
                                      Ankit025jajn
                                      Dec 16, 2020
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                                      Resolved

                                      Hi,

                                      I was booking ticket using indigo application, money got deducted from phonepe but the ticket was not booked.

                                      Could you please refund my money.

                                      Transaction ID - P2012161748264035323429.

                                      Regards,
                                      Ankit Jain
                                      Mob: +91 - [protected]
                                      Aug 15, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 22, 2020
                                      Ixigo Customer Care's response                                       Hey,

                                      Please reach out to Indigo if the booking was made from their app. If it was booked from ixigo app your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                      Thanks!
                                      Team ixigo
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