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3.4
Updated: Nov 15, 2025
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Ixigo reviews & complaints page 52

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K
Kranthikar Chiluka
from Delhi, Delhi
Dec 22, 2020
Resolved
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Resolved

I booked train tickets through ixigo twice from my account, but i failed to login through irctc after the transaction was done. Finally neither i got my ticket nor was i refunded for the transaction. Moreover ixigo is not at all responding to their customer support option in app, and their mail is repeatedly sending auto generated responses.
+2 photos
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Dear Customer,

The amount will be auto refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    S
    Shiwani_
    Dec 22, 2020
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    Hi ixigo team,

    I was booking a flight ticket from delhi to pune on 3 jan.

    I opted for the upi payment option on the application, somehow the ticket has not been booked yet and the amount 4621 has been deducted from account.

    Upi transaction id:[protected]

    Could you please refund the amount back to my bank account asap.
    +2 photos
    Ixigo customer support has been notified about the posted complaint.
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      J
      Jaspreet246
      Dec 22, 2020
      Resolved
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      Resolved

      Money got deducted, No tickets confirmation

      IXigo,

      This is the second time my money is deducted but i haven't received any confirmation about my flight tickets from Delhi to Mumbai, spicejet flight.. Is this a joke to put your customers in a worried state. I need refund or ticket confirmations now....
      +1 photos
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      V
      Vallapuneni Srinivas Chowdary
      from Delhi, Delhi
      Dec 22, 2020
      Resolved
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      Resolved

      Address: 7-31/27/405, prashanthi residency, Hydershakote,near hanuman temple

      My transaction ID isT2012221613250099949601
      Debited but ticket was not booked.
      So, you will refund it as early as possible.
      Dec 22, 2020
      Complaint marked as Resolved 
      T2012221613250099949601 not refunded
      Ixigo customer support has been notified about the posted complaint.
      View replies
      When was I get my refund
      Reply
      Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

      Thanks!
      Team ixigo
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        B
        Barbarian8
        from Delhi, Delhi
        Dec 22, 2020
        Resolved
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        Resolved

        I was booking flight ticket from Visakhapatnam to lucknow for 23 dec 2020 on 21 dec 2020 but due to some network problem ticket was not booked but ₹6731 was deducted from my account. When will I receive my money.
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

        Thanks!
        Team ixigo
        Reply
        Hindu Samraat's reply, Jan 3, 2021
        Please check and give me the correct confirmation for refund
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          P
          Prasanth P C
          from Delhi, Delhi
          Dec 21, 2020
          Resolved
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          Resolved

          Address: Devikripa, Aroor

          Respected sir/madam,
          My booking for date- 21/12/2020 for UPI train no.JRPCAJUH8D210T15LQ, was sucess, I coun't book the ticket Error came in between after payment. But money was deducted from my account.
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

          Thanks!
          Team ixigo
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            S
            Sujal khandelwal
            Dec 21, 2020
            Resolved
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            Resolved

            Payment successfull but booking failed
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

            Thanks!
            Team ixigo
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              J
              Jathavedhan M
              Dec 21, 2020
              Resolved
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              Resolved

              I had recently booked a ticket on IXIGO. The full ticket amount was deducted from the bank but no ticket was booked
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

              Thanks!
              Team ixigo
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                S
                shanya_rai
                Dec 20, 2020
                Resolved
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                Resolved

                I tried to book tickets from HOWRAH Jn to Pune Jn for 14th January 2021. I made payments through Phone Pe UPI. The money was deducted from my account. Amount - 3111 /- on 19th December 2020. I have the transaction id and everything. I have proof that money got deducted. But no tickets were booked. Ixigo app is not showing any previous booking record or transaction record. My Phone Pe account says that money has reached the merchant.

                Please refund my money ASAP.

                This is the transaction ref no.[protected]

                Thanks in advance.
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                Thanks!
                Team ixigo
                Reply
                shanya_rai's [Complaint's author] reply, Dec 27, 2020
                I have not got my money back yet. No tickets issued either. Please help.
                shanya_rai's [Complaint's author] reply, Dec 27, 2020
                Got my money. Thanks a lot. :))
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                  G
                  gokul blast
                  Dec 19, 2020
                  Resolved
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                  Resolved

                  I had pay ticket fare through phonpe upi method to Le Travenues technology pvt. Ltd
                  Money has been debited from my account but my ticket has not been booked
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                  Thanks!
                  Team ixigo
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                    G
                    Gowtham@77
                    Dec 19, 2020
                    Resolved
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                    Resolved

                    Payment was successful done but your statement is went on not paid but it was debited from my account of bank using PhonePe
                    +7 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The refund is already processed on 19th December with ARN[protected]

                    Please check your bank statement or kindly connect with your bank customer care.

                    Thanks
                    Team ixigo
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                      C
                      Comando Gajani
                      from Delhi, Delhi
                      Dec 19, 2020
                      Resolved
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                      Resolved

                      Address: [email protected]

                      SUB: IRCTC refund amount not reccived in bank account

                      Respected sir
                      The amount 7242 was debited from my acoount number [protected] on date 20 nov 2020 for the purpase of railway ticket booking the mode of payment used was debit card
                      ofter failure in booking 20 nov 2020 a refund has been intiated by IRCTC the refund transaction detail as provided by IRCTC are given below

                      1. Refund Id -[protected]
                      Refund amount -2795.4
                      Refund status -[protected]

                      2. Refund Id -[protected]
                      Refund amount -2795.4
                      Refund status -[protected]

                      3. Refund Id - [protected]
                      Refund amount - 1652.7
                      Refund status - [protected]

                      The refund amount is not yet credited to my bank account kindly do the needful
                      yours sincerely
                      GAJANAN NILAJKAR
                      Mobile no [protected]
                      +1 photos
                      Dec 29, 2020
                      Complaint marked as Resolved 
                      Thanks refund amount is credited in my bank account Thanks
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 22, 2020
                      Ixigo Customer Care's response                       Hey,

                      We are unable to locate any details with the shared details. It seems you have not booked from ixigo. Please reach out to us via www.ixigo.com/help for assistance if the booking was done from ixigo app.

                      Thanks
                      Team ixigo
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                        D
                        Deeksha vyas
                        from Delhi, Delhi
                        Dec 19, 2020
                        Resolved
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                        Resolved

                        I cancelled my ticket on 2dec 2020 . The status now shows refund received. But no money has been credited to my account till now. The bank said they have not received it. Pnr :[protected]

                        I have no faith in ixigo's customer service.
                        I need my money back asap.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hi Deeksha,

                        The refund for INR 940 was successful on 7th December with bank ARN[protected]. Request you to please check your bank statement or connect with the bank customer care.

                        Thanks
                        Team ixigo
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                          A
                          Alkyon Himalayan Safari
                          Dec 18, 2020
                          Resolved
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                          Resolved

                          Booking failed. Need refund.
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                          Thanks!
                          Team ixigo
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                            S
                            saikumar kuppili
                            Dec 18, 2020
                            Resolved
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                            Resolved

                            Website: Ixigo app

                            I have made a transaction of 619rs through phonepe, It is showing that payment successful but ticket not booked yet
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                            Thanks!
                            Team ixigo
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                              H
                              Hrithik Naik
                              Dec 18, 2020
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                              Address: haryana gurgaon

                              I just booked my train ticket on ixigo and paid 202 rs to le vancuer technology and i havent got any confirmation about my ticket either they book my ticket or refund my money..now..i have train today at 8:20 please help
                              Ixigo customer support has been notified about the posted complaint.
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                                A
                                Anvita Kumar
                                Dec 17, 2020
                                Resolved
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                                Resolved

                                Transaction was completed through google pay the amount was debited but there is no transaction history on ixigo or booking confirmation on the app
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                Thanks!
                                Team ixigo
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                                  S
                                  shristi sharma(mini)
                                  Dec 17, 2020
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                                  I've tried to booked ticket but it is not confirm and the amount deducted from my bank account. It is not showing in fail transaction also
                                  Ixigo customer support has been notified about the posted complaint.
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                                    A
                                    Amtulraheem717
                                    Dec 17, 2020
                                    Resolved
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                                    Resolved

                                    Address: IXIGo

                                    Made reservations if two seat in 3AC for 22nd Dec Hyderabad Deccan to Mumbai Dadar. The transaction went through successfully but didn't receive confirmation email or text. No history if that transaction on my IXIgo account, but the money has been deducted from my account HDFC.
                                    Help asap.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                    Thanks!
                                    Team ixigo
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                                      J
                                      Jay Zanjurne
                                      Dec 17, 2020
                                      Resolved
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                                      Resolved

                                      Address: Golewadi, teh koregaon, distt satara Maharashtra

                                      My booking yesterday ticket str to Belgium was not booked but my account debited money. I have attached screenshot this complaint.
                                      +2 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                      Thanks!
                                      Team ixigo
                                      Reply
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