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3.4
Updated: Jan 28, 2026
Complaints 2442
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1523
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919
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Ixigo reviews & complaints page 52

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B
Balmiki Sharma
Dec 25, 2020
Resolved
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Resolved

Money deducted but ticket not get.
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Mera paisa mujhe kab wapas milega
Reply
Dear Customer,

The amount will be auto refunded within 7 days if the ticket is not issued.

Please reach out to us via www.ixigo.com/help for further assistance.

We would also request you to mark your complaint as resolved as soon as the issue is resolved.

Thanks
Team ixigo
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    B
    Balmiki Sharma
    Dec 25, 2020
    Resolved
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    Resolved

    Money deducted but ticket not get
    Plz find the attachment.
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    The amount will be auto refunded within 7 days if the ticket is not issued.

    Please reach out to us via www.ixigo.com/help for further assistance.

    We would also request you to mark your complaint as resolved as soon as the issue is resolved.

    Thanks
    Team ixigo
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      P
      Pujkwal
      Dec 25, 2020
      Resolved
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      Resolved

      I had booked my ticket on 24 th dec 2020 amount got debited but ticket not booked therefore I want full refund
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      The amount will be auto refunded within 7 days if the ticket is not issued.

      Please reach out to us via www.ixigo.com/help for further assistance.

      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

      Thanks
      Team ixigo
      Reply
      Dear Customer,

      The amount will be auto refunded within 7 days if the ticket is not issued.

      Please reach out to us via www.ixigo.com/help for further assistance.

      We would also request you to mark your complaint as resolved as soon as the issue is resolved.

      Thanks
      Team ixigo
      Reply
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        K
        Karthik S King
        Dec 25, 2020
        Resolved
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        Resolved

        Address: 36/18 2nd cross kallapa block, Ramachandrapuram

        My money got deducted but my tickets not confirmed
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by Karthik S King         My money got deducted but my tickets not confirmed

        View replies
        Dear Customer,

        The amount will be auto refunded within 7 days if the ticket is not issued.

        Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          M
          Manjukanasu
          Dec 25, 2020
          Resolved
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          Resolved

          Address: Channapatna

          Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (16.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
          Aug 14, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Dec 29, 2020
          Ixigo Customer Care's response           Dear Customer,

          The amount will be auto refunded within 7 days if the ticket is not issued.

          Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            M
            mihr7506
            Dec 25, 2020
            Resolved
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            Resolved

            Website: www.ixigo.com

            I made a transaction evening from you app and it was successful. I have not received the ticket and after checking with my bank i got to know that transaction was successful and money got deducted towards merchandise that is ixigo.
            I made the transaction through upi. I have also checked with irctc and they have not received any payment and they also told that money is stuck with ixigo
            What happened to my money? When can i expect this to resolve?
            Aug 14, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Dec 29, 2020
            Ixigo Customer Care's response             Dear Customer,

            The amount will be auto refunded within 7 days if the ticket is not issued.

            Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
            Helpful
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            1 found this helpful
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              B
              Bikky Ray
              Dec 24, 2020
              Resolved
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              Resolved

              Address: Misharwadi Lane No 1 Aurangabad Maharastra 431001

              Sir maine 19 December 2020 ko tickets book kiya aur mera ticket prosesing pura nhi hoaa aur mere account se 1051 rupees kat gaye kripya kar ke mere paise waps kare
              Order. JP89GV50M5YC80UAVC
              Tickets booking Date 19 December 2020
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey,

              The amount for this transaction was refunded on 20th December with ARN[protected]. Request you to kindly check the bank statement or kindly connect with bank customer care.

              Thanks
              Team ixigo
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                P
                Purva27
                Dec 24, 2020
                Resolved
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                Resolved

                Hi,

                I have booked my flight from ixigo but unfortunately my flight got cancelled by airline Which is AirAsia on 14th nov and because of this I get refund only 1100 rs as I am eligible for full refund because it was cancelled by airline.
                After 14th nov ixigo executive said that we will refund your money in 7 days but no refund I am getting till date. I have sent mail from AirAsia also with related to full refund but it's almost 1 and half month they will not give my money. What I do .. they only said please wait for 7 days we are doing some validation what can I do .. I am literally frustrated. .Please help me out.
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                Please help us with the booking details or kindly reach out to us via phone number mentioned on your Eticket.

                Thanks
                Team ixigo
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                  T
                  TheAvi
                  Dec 24, 2020
                  Resolved
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                  Resolved

                  Hi Ixigo Team,

                  On bookin tickets, as I switched to UPI to approve payment, my money Rs. 417 deducted. No booking. No confirmation. Please refund my money back.

                  I am attaching my the receipt of charge with upi. I am registered used o[censored]r app.

                  Please check and refund.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  The amount will be auto refunded within 7 days if the ticket is not issued.

                  Please reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    N
                    Nm20
                    Dec 24, 2020
                    Resolved
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                    Resolved

                    I am trying to book a ticket
                    But money deducted from upi link but not showing in ixigo account
                    Where my money gone
                    ???????
                    ???

                    My id -nm480
                    Phone -[protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The amount will be auto refunded within 7 days if the ticket is not issued.

                    Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      C
                      Chetanya Arora
                      from Delhi, Delhi
                      Dec 23, 2020
                      Resolved
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                      Resolved

                      Address: 68/26 jawahar nagar rohtak

                      I booked tickets from Mathura to rohtak from Google pay and I didn't get any ticket and no any confirmation message
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      The amount will be auto refunded within 7 days if the ticket is not issued.

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        A
                        Amit123333
                        from Delhi, Delhi
                        Dec 23, 2020
                        Resolved
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                        Resolved

                        This is totally a fraud. I had done booking of ticket on 22/12/20 by ixigo train app they deducted my money from my google pay but didn't send any ticket. I tried to mail them on [protected]@ixigo.com and [protected]@ixigo.com but both email id this closed. This make me more panic. Please return my money. Please don't do fraud with me. I am attaching proof of payment
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 25, 2020
                        Ixigo Customer Care's response                         Dear Customer,

                        The amount will be auto refunded within 7 days if the ticket is not issued.

                        Please reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          D
                          Dim2
                          from Delhi, Delhi
                          Dec 23, 2020
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                          Address: 602/B wing,Trilok kripa darshan ,Ashish Complex, dahisar east
                          Website: Ixigo

                          Hi the amount deducted from the account but ticket not booked
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Please update
                          Reply
                          Ixigo Customer Care's response, Dec 25, 2020
                          Verified Support
                          Dear Customer,

                          The amount will be auto refunded within 7 days if the ticket is not issued.

                          Please reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            P
                            Prem_6
                            from Powai, Maharashtra
                            Dec 23, 2020
                            Resolved
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                            Resolved

                            Sir
                            I have been booking train and plane tickets from your app. Today i booked a train ticket and payment was successful but while filling irctc credentials the page disappeared and later it showed booking pending in your app. Will i get my money refunded
                            Tripid is IXITR[protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The amount will be auto refunded within 7 days if the ticket is not issued.

                            Please reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
                            Reply
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                              K
                              Kranthikar Chiluka
                              from Delhi, Delhi
                              Dec 22, 2020
                              Resolved
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                              Resolved

                              I booked train tickets through ixigo twice from my account, but i failed to login through irctc after the transaction was done. Finally neither i got my ticket nor was i refunded for the transaction. Moreover ixigo is not at all responding to their customer support option in app, and their mail is repeatedly sending auto generated responses.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              The amount will be auto refunded within 7 days if the ticket is not issued.

                              Please reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
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                                S
                                Shiwani_
                                Dec 22, 2020
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                                Hi ixigo team,

                                I was booking a flight ticket from delhi to pune on 3 jan.

                                I opted for the upi payment option on the application, somehow the ticket has not been booked yet and the amount 4621 has been deducted from account.

                                Upi transaction id:[protected]

                                Could you please refund the amount back to my bank account asap.
                                Ixigo customer support has been notified about the posted complaint.
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                                  J
                                  Jaspreet246
                                  Dec 22, 2020
                                  Resolved
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                                  Resolved

                                  Money got deducted, No tickets confirmation

                                  IXigo,

                                  This is the second time my money is deducted but i haven't received any confirmation about my flight tickets from Delhi to Mumbai, spicejet flight.. Is this a joke to put your customers in a worried state. I need refund or ticket confirmations now....
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                                  V
                                  Vallapuneni Srinivas Chowdary
                                  from Delhi, Delhi
                                  Dec 22, 2020
                                  Resolved
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                                  Resolved

                                  Address: 7-31/27/405, prashanthi residency, Hydershakote,near hanuman temple

                                  My transaction ID isT2012221613250099949601
                                  Debited but ticket was not booked.
                                  So, you will refund it as early as possible.
                                  Dec 22, 2020
                                  Complaint marked as Resolved 
                                  T2012221613250099949601 not refunded
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  When was I get my refund
                                  Reply
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                  Thanks!
                                  Team ixigo
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                                    B
                                    Barbarian8
                                    from Delhi, Delhi
                                    Dec 22, 2020
                                    Resolved
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                                    Resolved

                                    I was booking flight ticket from Visakhapatnam to lucknow for 23 dec 2020 on 21 dec 2020 but due to some network problem ticket was not booked but ₹6731 was deducted from my account. When will I receive my money.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                    Thanks!
                                    Team ixigo
                                    Reply
                                    Hindu Samraat's reply, Jan 3, 2021
                                    Please check and give me the correct confirmation for refund
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                                      P
                                      Prasanth P C
                                      from Delhi, Delhi
                                      Dec 21, 2020
                                      Resolved
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                                      Resolved

                                      Address: Devikripa, Aroor

                                      Respected sir/madam,
                                      My booking for date- 21/12/2020 for UPI train no.JRPCAJUH8D210T15LQ, was sucess, I coun't book the ticket Error came in between after payment. But money was deducted from my account.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                      Thanks!
                                      Team ixigo
                                      Reply
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