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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 28, 2026

Complaints 2442

Resolved

1523

Unresolved

919

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 58

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Address: bokkalagadda,khammam,telangana.

Dear sir,
I am Shaik Asif, sir I'm tried to book the 4 tickets from JHANSI JN to KHAMMAM (KMT), for journey date 26/11/2020 via ixigo trains app and select the PHONE PE as a payment option, the amount for the 4 tickets is Rs.6307/- and successfully paid through the PHONE PE as shown in the screenshot after returning to ixigo app it shows an error as shown in the screenshot, sir please help me, sir, I'm in hungry refund my amount.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Mobeen manzil near jail chowk chandwara muzaffarpur,Bihar 842001

I just booked ticket from ixigo app
From new Delhi to Muzaffarpur, 3A 22/11/2020
Money has been deducted from my bank but i didn't get any confirmation message from ixigo or irctc
I want my money back Any how

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I was booking ticket today 19 Nov 20...I open ixigo app...filled details from AGC to VSKP... payment done...after that ixigo app shows that we are unable to process ur request at this time...pls try after some time...

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

D

Dharm1312

Nov 20, 2020

My refunds has been completed.

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Address: bokkalagadda,khammam,telangana.

I'm paid through the phone pe, at 9:19 pm on 18 Nov 2020, the total amount debited of Rs.6307/- from my account, I need my money refund urgently. the transaction id of the payment is T2011182120423500806573.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Hi,

I am following up with the ixigo team for a refund request for more than 2 months now and the amount is not refunded yet.

The issue is with PNR- SBZJUT, Trip Id: IF[protected]. date of booking 31 Aug 2020.

The issue is with PNR- WH2PQF, Trip Id: IF[protected]. date of booking 8 Aug 2020.

I have already shared my different bank account details with ixigo as they mentioned the issue was with the account from which payment was made. I am receiving the same answer from their team every time I call them.

I want the money to be refunded ASAP.

Regards,

Akshi Tyagi

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

We are unable to process a refund on this transaction as we did not receive the payment against this. The transaction for both the bookings was authorized at the time of booking due which the booking was successful but no payment was received and the transactions were canceled later on 12th August.

Since there is no amount received for this booking, we are unable to process a refund. Please check your bank statement and kindly check with the card-issuing company for more clarity on this.

Thanks
Team ixigo

satyams94's [Complaint's author] reply, Nov 25, 2020

hi,

my money was deducted each time and both the bookings were confirmed. last moment it was canceled by airlines and thus refund was to be initiated.

on what basis are you saying the deposite never happened.

S

satyams94

Nov 25, 2020

hi

please check the mail i received from go air, as confirmation of refund, they mentioned refund would be send by the booking agency.

i don't understand the delay here

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Hello, I desperately want to delete my ixigo account .
As my mail is pawned by ixigo .
And it is shameful .
My registered email address
susmita.[protected]@gmail.com .
I want this to accomplish as soon as possible....

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Website: www.ixigo.com

Dear Sir,
I am Md Sanaullah Ansari (23), sir i am tried to book ticket from Hatia (HTE) to Gomoh (GMO) for journey date 24/11/2020 via ixigo trains app and i select paytm as payment option, the amount for ticket is 213 rs. And successfully paid through Paytm after returning to ixigo app it shows a error as shown in screenshot. Sir please help me sir i am in hurry.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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A

asif_8121

Nov 19, 2020

same situation brother i hate ixigo

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I have booked through ixigo using my google pay ..oney is debited but ticket not confirmed . I want a refund .

Ixigo customer support has been notified about the posted complaint.

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M

Môhàmmád Säïf

from Powai, Maharashtra

Nov 15, 2020

Bhai mera bhi hua h .help karo mujhe.mera no. 821 TRIPLE ZERO 8422

Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I was booking ticket in mobile app ixigo and payed from googlepe but transaction done successful but ticket not booked

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: AT SUBHASH NAGAR PO- PURNEA PS- K HAT DISTRICT- PURNEA STATE BIHAR PIN 864301

On 13 November 2020 I was trying to book my ticket from Purnea junction to Varanasi junction. My ticket was not booked and fare of journey deducted from my account Rs. 459.00 . Till now I didn't got my refunded amount in account. For further details I'm adding screenshot of transaction. Plz refund my deducted amount soon.

Nov 15, 2020

Complaint marked as Resolved

Not any step have been taken by ixigo till now. Plz refund my deducted amount soon.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Nov 19, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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On 11 nov 20, i booked a ticket to travel from Jaipur to Kota (Aii jpb spl) train number 02282 via the ixigo train app.

My payment has debited from the bank but ticket is not booked.

The paytm order ID in the screen shot given below.

Kindly refund the amount as early as possible.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: SUBHAMOY GORAIN, TOWN-RAGHUNATHPUR, P. O+P.S-RAGHUNATHUR, DIST-PURULIA, PIN-723133(W.B.)

On7nov 20, i booked a ticket to travel from Bwn(Bardhaman) to Ghy(Guwahati), train no-02345Hwh Ghy special via the ixigo apps.
My payment has debited from the bank but ticket is not booked.
The google pay order i'd in d screen shot given below.
Kindly refund the amount as early as possible.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

S

Sgorain

from Powai, Maharashtra

Nov 20, 2020

Payment deducted from 7nov 20, then i submit my complain11nov20..after submitting you(ixigo) assist me after 5-7working i will refund but till today 20nov 20 i will not... Wht shall i do? Plz infrm asap.

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Address: Bangalore

I'm book train ticket on ixigo transaction has been completed but ixigo can't gave any msg like a your transaction has failed. They cannot gave me pnr no. Can't gave any confirmation msg. So how can i refunded my money or how can confirm ticket

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Badarpur border

I just booked a train but the train has not been booked but the amount was deducted from my account.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon Gurgaon District Haryana India - 122002

Website: www.ixigo.com

I have done booking through ixigo app id no IF[protected] spicejet at 19 mar 2020 due to lockdown i have cancelled my ticket 24 mar 2020 .my refund not credit in my account. i have call many times to customer care but my refund not initated to me.

Nov 18, 2020

Complaint marked as Resolved

No emails given by me from company, No phone calls or msg from company given by me. Irresponsible manner, behaviour shown . Pl take some legal action to company.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Ajay,

We have raised the refund request and shall update in the next 7 days.

Thanls
Team ixigo

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Hi
I have done booking through your app booking I'd no - IF[protected] as spicejet has cancelled my booking due to covid and money credited to credit shell. I want to reschedule my ticket

I am very much disappointed to your service as no one is ready to solve ..every I had call customer service they only give assurance but still solution not done ..I am waiting my family to call your customer service just for my money .

What you guys don't want to return back or reschedule our flights ..you all are cheating with us. Here I am just begging for last 7 days to reschedule my ticket but no concern seems at your end.
Its pathetic to use your app
I am preparing to sue your company to consumer court just for harassing us .

Your dissastisfied consumer

Dhananjay kumar
Mob no [protected]
Pnr no- NC4PWJ

Nov 12, 2020

Complaint marked as Resolved

They had reschedule the ticket

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

Ixigo Customer Care's response Hey Dhananjay,

We regret the inconvenience caused. We are looking into the case and shall connect with you to resolve.

Thanks
Team ixigo.

Verified Support

Nov 12, 2020

Ixigo Customer Care's response Hey Dhananjay,

Please refer to the email sent and kindly confirm

Thanks
Team ixigo

Verified Support

Nov 12, 2020

Ixigo Customer Care's response Dear Dhananjay,

We have shared the updated ticket via email. Trust this stands resolved.

Let us know for any further assistance.

Thanks
Team ixigo.

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D

Dj050190

Nov 11, 2020

I am calling at least 2 time daily for just payment link to reschedule but no one us listening..every time they say yes you will get in 4 hour but that four hour never comes .. become frustrated with your service .

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Address: JP NAGAR CHHIJWAR REWA MADHYAPRADESH

I was booking ticket in mobile app ixigo and payed from googlepe and second time from phonpe but transaction done successful but ticket not booked

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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On 16/09/20. I booked a ticket from Delhi to Gorakhpur for date 22 09 20. But my ticket was not confirmed and my money was not refunded till now.

Feb 20, 2021

Complaint marked as Resolved

No response from ixigo

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

Skydudahi's [Complaint's author] reply, Feb 6, 2021

Till now my money is not refund

Skydudahi's [Complaint's author] reply, Feb 20, 2021

My money is not refunded til now

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Address: #34/7/40 Pooja gifts Nagharbhavi main road

Website: Ixigo

On 7/11/2020. I booked a ticket to travel from SBC TO Marwar Bhinmal on 6/12/2020 vai the ixigo app

My payment has debited from the bank but ticket is not booked
The phone pay order I'd is in the screen shot below
Kindly refund the amount at the earliest

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I booked ticket, amount got dedected but my ticket isnt booked nor i have got any refund. my id ; [protected]

AMOUNT; 6032 RUPEEES.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 11, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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