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Updated: Apr 9, 2026
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Ixigo reviews & complaints page 58

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A
Azas .s
Nov 20, 2020
Resolved
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Resolved

Address: collector office quarters dindigul

Suguna, Sorry! Booking for your Dindigul Jn (DG) - Katpadi Jn (KPD) train with Booking ID: IXITR[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:12 PM: https://ixtr.app.link/xbeyuqNiVab Post that, refund will be initiated, which will be credited to your account within 7 days.

i did not revive this amount .
Ph: [protected]
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2020
Ixigo Customer Care's response Dear Customer,

The refund for the mentioned booking ID was successful same-day on 27th October with ARN[protected] to the UPI source set up in the ixigo account for instant refunds.

Please check you linked bank account statement or connect with your bank customer care.

Thanks
Team ixigo
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    H
    harish506
    from Hyderabad, Telangana
    Nov 20, 2020
    Resolved
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    Resolved

    Hi Team,

    I have booked a flight from HYD - COK(Indigo 6E 6187) for the date 26nov, during the payment process got an error message, but money was deducted from my account and there is no confirmation on it from your side whether it was confirmed or failed.

    Kindly confirm the same.

    Thanks and Regards,
    Harish
    [protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Nov 20, 2020
    Ixigo Customer Care's response     Dear Customer,

    Thank you for reaching out to us. We can see that the refund has been processed successfully from our end. While refunds are sent immediately from our end, banks may take 7 days to credit the refund to your account. If there is a delay in the refund, we request you to contact your bank.

    Thanks
    Team ixigo
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      V
      vedu1810
      Nov 20, 2020
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      Hello sir,
      I have to book flight from delhi to dibrugarh assam.i had make a payment of rs 10780.00 and it is debited from my account but didn't book my tickets.
      Pls take necessary actions.
      Regards
      Vivek srivastava
      [protected]
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

      Thanks
      Team ixigo
      Reply
      Dear Customer,

      The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

      Thanks
      Team ixigo
      Reply
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        A
        asif_8121
        Nov 19, 2020
        Resolved
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        Resolved

        Address: bokkalagadda,khammam,telangana.

        Dear sir,
        I am Shaik Asif, sir I'm tried to book the 4 tickets from JHANSI JN to KHAMMAM (KMT), for journey date 26/11/2020 via ixigo trains app and select the PHONE PE as a payment option, the amount for the 4 tickets is Rs.6307/- and successfully paid through the PHONE PE as shown in the screenshot after returning to ixigo app it shows an error as shown in the screenshot, sir please help me, sir, I'm in hungry refund my amount.
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Nov 19, 2020
        Ixigo Customer Care's response         Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          M
          md mobeen
          from Powai, Maharashtra
          Nov 19, 2020
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          Address: Mobeen manzil near jail chowk chandwara muzaffarpur,Bihar 842001

          I just booked ticket from ixigo app
          From new Delhi to Muzaffarpur, 3A 22/11/2020
          Money has been deducted from my bank but i didn't get any confirmation message from ixigo or irctc
          I want my money back Any how
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
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            D
            Dharm1312
            Nov 19, 2020
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            I was booking ticket today 19 Nov 20...I open ixigo app...filled details from AGC to VSKP... payment done...after that ixigo app shows that we are unable to process ur request at this time...pls try after some time...
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
            Reply
            My refunds has been completed.
            Reply
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              A
              asif_8121
              Nov 19, 2020
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              Address: bokkalagadda,khammam,telangana.

              I'm paid through the phone pe, at 9:19 pm on 18 Nov 2020, the total amount debited of Rs.6307/- from my account, I need my money refund urgently. the transaction id of the payment is T2011182120423500806573.
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Reply
              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Reply
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                S
                satyams94
                Nov 18, 2020
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                Hi,

                I am following up with the ixigo team for a refund request for more than 2 months now and the amount is not refunded yet.

                The issue is with PNR- SBZJUT, Trip Id: IF[protected]. date of booking 31 Aug 2020.

                The issue is with PNR- WH2PQF, Trip Id: IF[protected]. date of booking 8 Aug 2020.

                I have already shared my different bank account details with ixigo as they mentioned the issue was with the account from which payment was made. I am receiving the same answer from their team every time I call them.

                I want the money to be refunded ASAP.

                Regards,

                Akshi Tyagi
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We are unable to process a refund on this transaction as we did not receive the payment against this. The transaction for both the bookings was authorized at the time of booking due which the booking was successful but no payment was received and the transactions were canceled later on 12th August.

                Since there is no amount received for this booking, we are unable to process a refund. Please check your bank statement and kindly check with the card-issuing company for more clarity on this.

                Thanks
                Team ixigo
                Reply
                satyams94's [Complaint's author] reply, Nov 25, 2020
                hi,

                my money was deducted each time and both the bookings were confirmed. last moment it was canceled by airlines and thus refund was to be initiated.

                on what basis are you saying the deposite never happened.
                hi

                please check the mail i received from go air, as confirmation of refund, they mentioned refund would be send by the booking agency.

                i don't understand the delay here
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                  S
                  Susmita Chandra
                  Nov 17, 2020
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                  I want to delete my ixigo account

                  Hello, I desperately want to delete my ixigo account .
                  As my mail is pawned by ixigo .
                  And it is shameful .
                  My registered email address
                  susmita.[protected]@gmail.com .
                  I want this to accomplish as soon as possible....
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                  M
                  Môhàmmád Säïf
                  from Powai, Maharashtra
                  Nov 15, 2020
                  Resolved
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                  Resolved

                  Website: www.ixigo.com

                  Dear Sir,
                  I am Md Sanaullah Ansari (23), sir i am tried to book ticket from Hatia (HTE) to Gomoh (GMO) for journey date 24/11/2020 via ixigo trains app and i select paytm as payment option, the amount for ticket is 213 rs. And successfully paid through Paytm after returning to ixigo app it shows a error as shown in screenshot. Sir please help me sir i am in hurry.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 19, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
                  View replies
                  same situation brother i hate ixigo
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                    N
                    Nihara Ibrahim
                    Nov 15, 2020
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                    I have booked through ixigo using my google pay ..oney is debited but ticket not confirmed . I want a refund .
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Bhai mera bhi hua h .help karo mujhe.mera no. 821 TRIPLE ZERO 8422
                    Reply
                    Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      F
                      Fahad Saqlain
                      Nov 14, 2020
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                      I was booking ticket in mobile app ixigo and payed from googlepe but transaction done successful but ticket not booked
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                      Thanks
                      Team ixigo
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                        S
                        Sushant123kr
                        from Powai, Maharashtra
                        Nov 14, 2020
                        Resolved
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                        Resolved

                        Address: AT SUBHASH NAGAR PO- PURNEA PS- K HAT DISTRICT- PURNEA STATE BIHAR PIN 864301

                        On 13 November 2020 I was trying to book my ticket from Purnea junction to Varanasi junction. My ticket was not booked and fare of journey deducted from my account Rs. 459.00 . Till now I didn't got my refunded amount in account. For further details I'm adding screenshot of transaction. Plz refund my deducted amount soon.
                        Nov 15, 2020
                        Complaint marked as Resolved 
                        Not any step have been taken by ixigo till now. Plz refund my deducted amount soon.
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
                        Reply
                        Dear Customer,

                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                        Thanks
                        Team ixigo
                        Reply
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                          D
                          DrAnil Panwad
                          Nov 11, 2020
                          Resolved
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                          Resolved

                          On 11 nov 20, i booked a ticket to travel from Jaipur to Kota (Aii jpb spl) train number 02282 via the ixigo train app.

                          My payment has debited from the bank but ticket is not booked.

                          The paytm order ID in the screen shot given below.

                          Kindly refund the amount as early as possible.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 11, 2020
                          Ixigo Customer Care's response                           Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            S
                            Sgorain
                            from Powai, Maharashtra
                            Nov 11, 2020
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                            Address: SUBHAMOY GORAIN, TOWN-RAGHUNATHPUR, P. O+P.S-RAGHUNATHUR, DIST-PURULIA, PIN-723133(W.B.)

                            On7nov 20, i booked a ticket to travel from Bwn(Bardhaman) to Ghy(Guwahati), train no-02345Hwh Ghy special via the ixigo apps.
                            My payment has debited from the bank but ticket is not booked.
                            The google pay order i'd in d screen shot given below.
                            Kindly refund the amount as early as possible.
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
                            Reply
                            Payment deducted from 7nov 20, then i submit my complain11nov20..after submitting you(ixigo) assist me after 5-7working i will refund but till today 20nov 20 i will not... Wht shall i do? Plz infrm asap.
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                              N
                              Nava Gaikwad
                              Nov 11, 2020
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                              Address: Bangalore

                              I'm book train ticket on ixigo transaction has been completed but ixigo can't gave any msg like a your transaction has failed. They cannot gave me pnr no. Can't gave any confirmation msg. So how can i refunded my money or how can confirm ticket
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
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                                I
                                it kumar
                                Nov 11, 2020
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                                Address: Badarpur border

                                I just booked a train but the train has not been booked but the amount was deducted from my account.
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                Thanks
                                Team ixigo
                                Reply
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                                  A
                                  ajay41
                                  Nov 10, 2020
                                  Resolved
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                                  Resolved

                                  Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road Gurgaon Gurgaon District Haryana India - 122002
                                  Website: www.ixigo.com

                                  I have done booking through ixigo app id no IF[protected] spicejet at 19 mar 2020 due to lockdown i have cancelled my ticket 24 mar 2020 .my refund not credit in my account. i have call many times to customer care but my refund not initated to me.
                                  Nov 18, 2020
                                  Complaint marked as Resolved 
                                  No emails given by me from company, No phone calls or msg from company given by me. Irresponsible manner, behaviour shown . Pl take some legal action to company.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Ajay,

                                  We have raised the refund request and shall update in the next 7 days.

                                  Thanls
                                  Team ixigo
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                                    D
                                    Dj050190
                                    Nov 9, 2020
                                    Resolved
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                                    Resolved

                                    Hi
                                    I have done booking through your app booking I'd no - IF[protected] as spicejet has cancelled my booking due to covid and money credited to credit shell. I want to reschedule my ticket

                                    I am very much disappointed to your service as no one is ready to solve ..every I had call customer service they only give assurance but still solution not done ..I am waiting my family to call your customer service just for my money .

                                    What you guys don't want to return back or reschedule our flights ..you all are cheating with us. Here I am just begging for last 7 days to reschedule my ticket but no concern seems at your end.
                                    Its pathetic to use your app
                                    I am preparing to sue your company to consumer court just for harassing us .

                                    Your dissastisfied consumer

                                    Dhananjay kumar
                                    Mob no [protected]
                                    Pnr no- NC4PWJ
                                    Nov 12, 2020
                                    Complaint marked as Resolved 
                                    They had reschedule the ticket
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 11, 2020
                                    Ixigo Customer Care's response                                     Hey Dhananjay,

                                    We regret the inconvenience caused. We are looking into the case and shall connect with you to resolve.

                                    Thanks
                                    Team ixigo.
                                    Verified Support
                                    Nov 12, 2020
                                    Ixigo Customer Care's response                                     Hey Dhananjay,

                                    Please refer to the email sent and kindly confirm

                                    Thanks
                                    Team ixigo
                                    Verified Support
                                    Nov 12, 2020
                                    Ixigo Customer Care's response                                     Dear Dhananjay,

                                    We have shared the updated ticket via email. Trust this stands resolved.

                                    Let us know for any further assistance.

                                    Thanks
                                    Team ixigo.
                                    View replies
                                    I am calling at least 2 time daily for just payment link to reschedule but no one us listening..every time they say yes you will get in 4 hour but that four hour never comes .. become frustrated with your service .
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                                      S
                                      sandydada
                                      Nov 8, 2020
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                                      Address: JP NAGAR CHHIJWAR REWA MADHYAPRADESH

                                      I was booking ticket in mobile app ixigo and payed from googlepe and second time from phonpe but transaction done successful but ticket not booked
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
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