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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Oct 6, 2026

Complaints 2449

Resolved

1588

Unresolved

861

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 58

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I booked a flight with Air India via ixigo with PNR no.- JP23D (Delhi to Bangalore, travel date: 30th March 2020). Obviously due to COVID, I was unable to travel. Now, since the past 3-4 months, I have been chasing them for my refund (DGCA guidelines says that airlines have to refund the money to their customers, and since I made the booking through ixigo, Air India will refund the money to ixigo and then ixigo should refund the money to me).
I spoke to Air India regarding the refund status in September 2020. They stated that they have already refunded the money to ixigo and since then, ixigo is yet to refund my money.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ixigo Customer Care's response Dear Customer,

The refund is processed on 30th November with ARN[protected].

Thanks
Team ixigo

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Address: 480 D Varunapuri south Goa 403802

Transition is completed but train ticket not booked ...so plz do my refund 4316

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

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Team ixigo

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I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.

Dec 1, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 3, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I was booking ticket from mobile app ixigo and payed from phone pay successful but ticket is not book

Ixigo customer support has been notified about the posted complaint.

Nov 28, 2020

Updated by kmkraj Kiidly help me

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Ixigo Customer Care

from Gurugram, Haryana

Nov 30, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Flat No 106 Canara Apartments, Sector 13 Rohini

I have booked a flight ticket from ixigo which is on 19 April 2020 With the name Arvind kumar sharma PNR is : Y6GLN due to COVID the airline cancelled the flight and govt orders for refunding of the amount to the customer but I’ve been talked with your customer representatives 10 times but the refund is not received to me also I told them that when the government orders for the refund then you should push tha airline to give the refund in 15 days ie also the TAT given to me at the time of cancellation your representative asks me in rude way that sir you should talk with the airline on your own and provide us the refund initiation mail then we will refund the amount is this the way to talk with the customer so why ixigo take convenience charge from customer if anything wrong happen I’ll you re the one who will resolve the case because I have paid money and booked the flight through your channel.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Ixigo Customer Care's response Dear Customer,

We are unable to access this PNR, kindly check and share the correct one.

Thanks
Team ixigo

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Ixigo — Booked train ticket via Google pay, amount is deducted but ticket not booked
on Nov 7, 2020
I booked train tickets from guwahaty to howrah jn via Google pay. Amount got deducted but ticket is not yet booked.
Already i submit my complain few times bt money not refund.
Please refund the money .
Please help as soon as possible

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Ixigo Customer Care's response Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

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Team ixigo

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Hi my self ashok register mobile number [protected] n register email id: ashok.[protected]@gmail.com little before i tried book train number 06236 mys tn feast train 3 tickets sl class via Google pay but my amount 1397rs deducted from account n tickets not booked pls solve problem or refund it ..do need full

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Ixigo Customer Care

from Gurugram, Haryana

Nov 30, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Dear Ixigo,

Today (27.11.2020) I booked round trips from Delhi to Ranchi between 31st Dec, 2020 to 3rd of Jan 2021. Through Gpay i payed the total amount of Rs 7646.00, the amount is deducted but not anywhere in app i can see the transaction or the failed transaction details. Didn't even received notifications for the tickets confirmation nor it is showing in my apps ticket history. Please refer to the screenshot attached for Booking Ids and transaction id for your reference.

Kindly help me out to resolve this issue by initiating the refund or providing me tickets for the same.

Sincerely,
Jaspreet Singh
M: [protected], [protected]

Nov 28, 2020

Complaint marked as Resolved

Moeny got refunded

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Address: India

I booked train tickets from Chennai mas to tenkasi jn via Google pay. Amount got deducted but ticket is not yet booked.

Please refund the money or book my tickets.

Please help as soon as possible

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J

Juhi Kamaraj

from Powai, Maharashtra

Nov 27, 2020

Please reply or reach out to me as soon as possible

Ixigo Customer Care

from Gurugram, Haryana

Nov 27, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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November 1st i am booked my train ticket, ticket not confirmed but amount deducted from my account, kindly refund my amount rs 371.

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Address: 10-15-60/a5,santhi nagar, near st.anns english medium high school,blue building,upper floo

I have booked a bus ticket on[protected], money has been deducted but ticket is not confirmed. Also, i haven't logged in before booking the ticket.Since it is a bus ticket i have booked just by opening ixigo app. Its been two complete days but money is not yet refunded.Unable to contact to customer support as there is no proper response. I am even unable to track the status of failed transaction because i haven't booked ticket by loggin in. Its seriously a hectic process and ixigo is not at all good at customer satisfaction. No proper response and no safety for our money. Please see the transaction details in the screenshot attached and kindly refund the amount as soon as possible...Please..Thank you

May 31, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Auto refund for this transaction was processed but reversed by the bank. You will receive the refund via payout link within the next 7-10 days. Please update details on the link once received so that refund can be processed

Thanks
Team ixigo

Nov 30, 2020

Updated by AmreenShaik Its been 7 days and yet i haven't received refund..please check

Nov 30, 2020

Updated by AmreenShaik Simply marking the complaint as resolved even didnt received refund..its making us to believe ixigo..Its not trust worthy and our money wont be safe..refund process is dead slow and no proper response..

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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A

AmreenShaik

from Powai, Maharashtra

Nov 30, 2020

Its been 7 days and yet i haven't received refund..please check once

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Address: Gurgaon

I tried to book a ticket from patna to bengaluru (go air G8 273). Flight timing - 5th december 2020, 11.50 am. I used gpay for payment. Amount of Rs 9586 got debited from my account but ticket was not booked.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Dombivli

My PNR number is [protected] it's not confirmed after prepared chart but still neither I received any refund mail or message from.ixigo nor received any refund amount in my account
I'm worries for my money.
Kindly reply urgently and with my refund details..

Regards
Shah Shabina
[protected]

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

The refund will be processed within the next 7 days.

Let us know via www.kixigo.com/help for further assistance.

Thanks.

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Address: [email protected]

Dear sir/ma'am,
I booked a train ticket(Rajkot to Bhusaval, 5 Nov, PNR-[protected]) and canceled, ixigo chat and msg said the amount is already refunded on 26th November through my UPI, but my older UPI([protected]@gmail.com) is not working since 25th November because of Dena bank merged into Bank of Baroda, so how the refund is done from your side, Can you please check again I want to change my UPI with [protected]@gmail.com. refund amount was Rs. 955

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The amount was refunded but reversed by the bank later due to some issue. We have placed a manual refund request. You will receive the refund via the payout link within 7 days. Please update your details as soon as you receive the link so that the refund can be processed.

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Team ixigo

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I booked a Flight Ticket using Ixigo flight app. On 24November 2020. Money got deducted from my side (Google pay) but Booking is not confirm yet.
Someone please help me.

Flight detail :- Patna to Delhi
Date :- 26 November 2020
Airline :- Go air

IXigo care please help me.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Booking ID - IXITR[protected]
Booking failed.
Amount deducted approximately
5471rs.
Amount not refunded.
Booking date 05/11/2020.
Refund date 12/11/2020.
I m waiting for refund for long time.
But refund is not transferred in my account.
I have checked bank statement also.
Plzzzzzzzzzzzzzz help me.
Refund my money as soon as possible.
Thanks

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

The refund for the mentioned transaction was processed same day for INR 5471.

Request you to kindly check your bank statement or connect with your bank customer care for assistance.

Thanks
Team ixigo

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Address: Titagarh bazar Kolkata

My transaction was failed because my IRCTC ID was not valid. My money was deducted but it is still not refunded. Amount was four thousand rupees around.it was booked from ixigo account whose phone number is [protected]. Sir please solve this problem as soon as possible. You can call on this number.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Ixigo Customer Care's response Dear Customer,

Your transaction for amount 4112 on 9th November was voided and reversed to the payment source same day. Request you to kindly check your bank statment or kindly connect with your bank for further assistance.

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Team ixigo

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Address: pune

My email id is [protected]@gmail.com and mobile number is [protected]...I hv ixigo account .ON 13 TH NOVEMBER, I TRIED TO BOOK TICKET ..The amount deducted of Rs. 1225/-from my upi account..but transaction failed and i got message to refund the amount upto 3.00pm on same day..but ttill now i have not received the refund amount.Pl do the needful.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

Dear Sir,

I request you to cancel my bookins and initiate my refund process.
Due to COVID 19 flight have been cancelled by airlines.
Futher i am not getting Re-scheduling Flight as my wish.

Booking ID NO
IF[protected]
IF[protected]

Airlines
AirAsia India

PNR
I5 2335
I5 2335

PNR / STATUS
H9ITUR
H9ITUR

PASSENGER
MRS JWALANABEN THAKAR
MR UJAS THAKAR

From & To
BLR to PNQ
BLR to PNQ

Please initiate my refund at earliest.

Mobile No - [protected]

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Hey Ujas,

We have already raised the refund request with the airline and shall update you in the next 15 days.

Thanks
Team ixigo

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Address: A- 7 Shantidham Bunglows , Vasna Bhayli Road , Bhayli Vadodara 391410

Dear Sir,

I request you to cancel my bookins and initiate my refund process.
Due to COVID 19 flight have been cancelled by airlines.
Futher i am not getting Re-scheduling Flight as my wish.

Booking ID NO
IF[protected]
IF[protected]

PNR
S5QQPQ
S5QQPQ

Flight No
I5 2336
I5 2336

PASSENGER
MRS JWALANABEN THAKAR
MR UJAS THAKAR

From & To
PNQ to BLR
PNQ to BLR

Airlines
AirAsia India

Please initiate my refund at earliest.

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Ixigo Customer Care

from Gurugram, Haryana

Nov 26, 2020

Verified Support

Hey Ujas,

We have already raised the refund request with the airline and shall update you in the next 15 days.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Nov 28, 2020

Verified Support

Hey Ujas,

Refund for the shared PNR is successful and should reflect in the next 7 days.

Thanks
Team ixigo

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