Ixigo Complaints & Reviews

I booked a ticked in vikramshila spl
(Train number :- 02368 ), and i payed using paytm, the amount got debited instantly and the ticked is not booked . I am attaching the screenshot for your reference . Please reply as soon as possible.

I have booked a train ticket from Bareilly to Chandigarh via ixigo app. I have made payment through sbi net banking pay payment got successful but ticket not revived. No were in the app or email it is showing booking unsuccessful no details yet. Just blindly amount gone.
Worst experience as i tried for the first time, there is no mode of customer service in app or website just faking it with q&a.
I hope my refund gets quickly as soon as possible

Dear sir,
I have already done the payment for my journey of yeshvantpur to belgavi. But ticket is not yet proceeded further.showen as transaction failed.but money has been paid.
So kindly check . My upi reference no. Is

UPI Ref:[protected].

My money got debited I didn't got any confirmation to mail nor to much phone

Mera Transaction successful ho gya but...
Mujhe koi meri ticket confirm hone ka sms nhi mila ... account se ruppes bhi kat gye h..
Transaction I'd no.-2010251041555668297310

While creating a booking for New delhi to Jammu flight for 8 nov 2020, I got into this issue.
I chose UPI method to pay. As I entered my UPI ID, I went to Phonepe app and paid full amount Rs 3008.
After payment, when I came back to Ixigo app, it was showing first page and there was no information about my booking. I cannot see my booking under bookings and there is no customer care.My money is debited from my account.
I am so frustrated. Cant even make another booking till I get any confirmation from you. I am not going to book with you again. Sharing the payment screenshot from phonepe app.Please look into this asap, so that I can make another booking. I am attaching payment screenshot from phonepe app.

We are not satisfied with Ixigo refund for PNR ENU2JX Booking ID IF[protected]. Flight was cancelled due to covid19 and Indigo kept our payment in credit Shell amount Rs. 6411.00. Week before Ixigo refunded amount Rs. 4612.00 the same we check with Indigo Nodal officer Indigo confirms with email that Indigo has fully refunded to Ixigo Rs. 6411.00.
Why Ixigo has made huge deductions for what. Please refund our ticket payment remaining balance or let us know to whom to complain such cases

Regards
Satpal

[protected]@Okhdfcbank

Hi,
I was booking my train ticket in ixigo application. While making the payment I selected phonepe. Payment got deducted from account and when it returned back to ixigo it was displaying a message unable to transact the process. And after that it didn't even book the ticket.

Please refund the amount.

Regards,
Ankit Jain
Mob: +91 - [protected]

Payment done bye google pay but ticket not book

My booking has not fone but my money is cut by phone pay so when i get my refund

I was bookingtrain ticket from ixigo app
The payment was done by upi but nothing is in the app about the payment..
I have screenshot of paying money to ixigo..

I was booking train ticket on ixigo app all detail i filled then after i filled irctc id the total amount to paid was 1061.01
After this i paid through my UPI ID
[protected]@okaxis
The transaction was not done yet and money was deducted from my bank..i need my money refunded

Booking amount deducted from my bank account but booking status is pending my order id :-IXITR[protected]

I have rescheduled my flight ticket PNR T7KK8V to 21st December 2020. I have approached Ixigo team for rescheduling my flight ticket. But after so many calls and reminder, Ixigo team not sending me payment link.

I tried booking flight ticket from Hubli to Bangalore through ixigo. For payment method I selected Google pay, the money got deducted from my bank account but I did not get the ticket in ixigo app.

Refund not done for order id IXITR[protected]
dated:07/10/2020
Ticket status not confirmed and amount is deducted and there is not a single helpline number.
Kindly provide proper information why refund not done even after 15 days passed.

While i am booking the train(train no.02794) from kamireddy to guntakal on 30th october I have paid to le travenues technology private limited but after the payment it did not returned to irctc webpage and the money has deducted
How recklessly the interface has created
Shame on you
Refund as soon as possible if not the serious action will be taken...

Dear Team,

After taking several and uncountable numbers of follow up regarding my pending refund amount under booking # IF[protected]/ PNR - WHZN4C from last 2-3 month, I have not received any valuable and accountable actions and response from your end.
Your customer service dept makes fake commitments and take undue advantage of customer's patience. Even after requesting several call back from the senior manager, no call was made from his end and the matter was taken very lightly by your whole customer service team. False updation of the records were also made by them in the notes that they hold.
Besides, warning them several times about raising the complaint into the consumer forum, they still made false commitments to me and did not refunded the amount that is still pending under booking # IF[protected] or PNR # WHZN4C.

So, therefore, I have ultimately raised the complaint against your firm "Ixigo" into the National Consumer Helpline and have submitted all the relevant proofs that I hold till date.

For your reference, I would advise you to track all the call details and notes related to mobile # [protected] with regards to PNR # GQ1TJR and WHZN4C.

If you want, I can share the docket # with you.

Kindly, look into the matter.

Regards
Swati Srivastava

Train No 02461 on 21 Oct 20 (PNR No [protected]) cancelled. My return journey is on 25 Oct 20 Train No 02462 (PNR No [protected]). I want to cancel my ticket .