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3.4
Updated: Nov 15, 2025
Complaints 2428
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1521
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907
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Ixigo reviews & complaints page 59

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P
Preejisha
Oct 31, 2020
Resolved
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Resolved

I was booking for a train ticket and the amount was deducted but the booking was not successful. As I tried contacting them through their given email, the Email I'd was no longer in use. Kindly help me get my amount refunded as soon as possible.

With regards,
Preejisha
+1 photos
Nov 3, 2020
Complaint marked as Resolved 
I had a conversation with Nitish Sharma Sir. He guided me regarding the issue. It has been resolved and I got my amount refunded. I am really happy that the problem was solved very quick!
Ixigo customer support has been notified about the posted complaint.
View replies
Dear Customer,

the payment status is failed and we did not receive payment against this transaction.

Any accidental debited should be reversed by your bank within 7 days.

For any further assistance, please reach out to us via www.ixigo.com/help

Thanks
Team ixigo
Reply
Dear Customer,

The payment status is failed and we did not receive the amount against this transaction.

Accidental debits should be reversed by the respective bank within 7 days.

Let us know for any further help via www.ixigo.com/help

Thanks
Team ixigo
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    P
    Preejisha
    Oct 31, 2020
    Resolved
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    Resolved

    I tried booking a train ticket and the cash was deducted but the booking was not done. I tried every means to contact the ixigo and their email ID is no longer in use. I would like to get my amount refunded as soon as possible.
    +1 photos
    Nov 3, 2020
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    The payment status is failed and we did not receive the amount against this transaction.

    Accidental debits should be reversed by the respective bank within 7 days.

    Let us know for any further help via www.ixigo.com/help

    Thanks
    Team ixigo
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      C
      Chandni's CREATIONS
      Oct 30, 2020
      Resolved
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      Resolved

      I booked a ticked in vikramshila spl
      (Train number :- 02368 ), and i payed using paytm, the amount got debited instantly and the ticked is not booked . I am attaching the screenshot for your reference . Please reply as soon as possible.
      +2 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

      Thanks
      Team ixigo
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        A
        ashishdr.786
        from Rampur, Uttar Pradesh
        Oct 30, 2020
        Resolved
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        Resolved

        Address: Akash sahu badaun
        Website: Ixigo app

        I have booked a train ticket from Bareilly to Chandigarh via ixigo app. I have made payment through sbi net banking pay payment got successful but ticket not revived. No were in the app or email it is showing booking unsuccessful no details yet. Just blindly amount gone.
        Worst experience as i tried for the first time, there is no mode of customer service in app or website just faking it with q&a.
        I hope my refund gets quickly as soon as possible
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Nov 02, 2020
        Ixigo Customer Care's response         Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          P
          Pratik@5
          Oct 30, 2020
          Resolved
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          Resolved

          Dear sir,
          I have already done the payment for my journey of yeshvantpur to belgavi. But ticket is not yet proceeded further.showen as transaction failed.but money has been paid.
          So kindly check . My upi reference no. Is

          UPI Ref:[protected].
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
          Reply
          Dear Customer,

          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

          Thanks
          Team ixigo
          Reply
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            P
            Priyanka Javalkar
            Oct 28, 2020
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            My money got debited I didn't got any confirmation to mail nor to much phone
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
            Reply
            Dear Customer,

            Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

            Thanks
            Team ixigo
            Reply
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              M
              Mr. Jogender
              Oct 28, 2020
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              Mera Transaction successful ho gya but...
              Mujhe koi meri ticket confirm hone ka sms nhi mila ... account se ruppes bhi kat gye h..
              Transaction I'd no.-2010251041555668297310
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Reply
              Dear Customer,

              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

              Thanks
              Team ixigo
              Reply
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                R
                Rajat Rattanpaul
                Oct 28, 2020
                Resolved
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                Resolved

                While creating a booking for New delhi to Jammu flight for 8 nov 2020, I got into this issue.
                I chose UPI method to pay. As I entered my UPI ID, I went to Phonepe app and paid full amount Rs 3008.
                After payment, when I came back to Ixigo app, it was showing first page and there was no information about my booking. I cannot see my booking under bookings and there is no customer care.My money is debited from my account.
                I am so frustrated. Cant even make another booking till I get any confirmation from you. I am not going to book with you again. Sharing the payment screenshot from phonepe app.Please look into this asap, so that I can make another booking. I am attaching payment screenshot from phonepe app.
                +2 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Oct 31, 2020
                Ixigo Customer Care's response                 Dear Customer,

                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  S
                  satpalrmg
                  Oct 27, 2020
                  Resolved
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                  Resolved

                  Address: Haryana
                  Website: ixigo.com

                  We are not satisfied with Ixigo refund for PNR ENU2JX Booking ID IF[protected]. Flight was cancelled due to covid19 and Indigo kept our payment in credit Shell amount Rs. 6411.00. Week before Ixigo refunded amount Rs. 4612.00 the same we check with Indigo Nodal officer Indigo confirms with email that Indigo has fully refunded to Ixigo Rs. 6411.00.
                  Why Ixigo has made huge deductions for what. Please refund our ticket payment remaining balance or let us know to whom to complain such cases

                  Regards
                  Satpal
                  +3 photos
                  Aug 11, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 31, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  As checked a refund for INR 4612 was successful on 16th October and INR 1239 on 28th October.

                  The amount for INR 1239 should be credited within 7 days.

                  Apart from that, we have initiated the refund for the remaining amount INR 649 today and it shall reflect by 7th November.

                  Total Refund: INR 6500.

                  Let us know for any further assistance.

                  Thanks
                  Team ixigo
                  View replies
                  PNR:-RH1WKX Mr.Seema Pandey Spice Jet ticket was canceled and a refund was processed to IXIGO.
                  Not received the refund to date.The below letter from Spice Jet is self-explanatory.I am writing mail daily from Star Closures
                  1:54 PM (7 minutes ago) to following mail ID but no response

                  [protected]@ixigo.com

                  Dear Sir,

                  PNR:-RH1WKX

                  Greetings from SpiceJet.

                  This is with reference to your trailing email. This is with reference to your request for refund of booking amount for the above mentioned PNR.

                  We have initiated refund of Rs. 2, 657.00 on dated sep 18, 2020 and would request you to contact your travel agency for refund claims. The refund amount will be as per their terms of contract.

                  This email you can treat as written confirmation regarding refund amount.

                  Assuring best attention at all times.
                  Reply
                  PNR:-RH1WKX Mr.Seema Pandey Spice Jet ticket was canceled and a refund was processed to IXIGO.
                  Not received the refund to date.The below letter from Spice Jet is self-explanatory.I am writing mail daily from Star Closures
                  1:54 PM (7 minutes ago) to following mail ID but no response

                  [protected]@ixigo.com

                  Dear Sir,

                  PNR:-RH1WKX

                  Greetings from SpiceJet.

                  This is with reference to your trailing email. This is with reference to your request for refund of booking amount for the above mentioned PNR.

                  We have initiated refund of Rs. 2, 657.00 on dated sep 18, 2020 and would request you to contact your travel agency for refund claims. The refund amount will be as per their terms of contract.

                  This email you can treat as written confirmation regarding refund amount.

                  Assuring best attention at all times.
                  Reply
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                    F
                    Farooqui Nasim
                    Oct 26, 2020
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                    Address: Mumbai

                    [protected]@Okhdfcbank
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Upi tar
                    nsactiOn id
                    [protected]
                    Reply
                    Dear Customer,

                    Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      A
                      Ankit025jajn
                      Oct 26, 2020
                      Resolved
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                      Resolved

                      Hi,
                      I was booking my train ticket in ixigo application. While making the payment I selected phonepe. Payment got deducted from account and when it returned back to ixigo it was displaying a message unable to transact the process. And after that it didn't even book the ticket.

                      Please refund the amount.

                      Regards,
                      Ankit Jain
                      Mob: +91 - [protected]
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 31, 2020
                      Ixigo Customer Care's response                       Dear Customer,

                      Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                      Thanks
                      Team ixigo
                      View replies
                      Dear Customer,

                      Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                      Thanks
                      Team ixigo
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                        S
                        Sunnyy Singh
                        from Powai, Maharashtra
                        Oct 25, 2020
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                        Address: mumbai

                        Payment done bye google pay but ticket not book
                        +2 photos
                        Ixigo customer support has been notified about the posted complaint.
                        Oct 25, 2020
                        Updated by Sunnyy Singh                         plz help
                        Oct 25, 2020
                        Updated by Sunnyy Singh                         718 rs payment

                        View replies
                        Dear Customer,

                        The refund is successful against the mentioned transaction and shall be credited within 24 hours.

                        Let us know for any further help via www.ixigo.com/help

                        Thanks
                        Team ixigo
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                          M
                          Mkumawat345
                          Oct 24, 2020
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                          My booking has not fone but my money is cut by phone pay so when i get my refund
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            G
                            Gauravmg24
                            Oct 24, 2020
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                            I was bookingtrain ticket from ixigo app
                            The payment was done by upi but nothing is in the app about the payment..
                            I have screenshot of paying money to ixigo..
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
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                            Amount refunded..
                            Go through fb page it ll help u better
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                              G
                              Gauravmg24
                              Oct 24, 2020
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                              I was booking train ticket on ixigo app all detail i filled then after i filled irctc id the total amount to paid was 1061.01
                              After this i paid through my UPI ID
                              [protected]@okaxis
                              The transaction was not done yet and money was deducted from my bank..i need my money refunded
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              This is the screenshot..send my money back

                              Transaction on app - Comment #3753233 - Image #0
                              Reply
                              Send my money

                              Transaction on app - Comment #3753235 - Image #0
                              Reply
                              Dear Customer,

                              Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
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                                M
                                madhudharam
                                Oct 24, 2020
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                                Booking amount deducted from my bank account but booking status is pending my order id :-IXITR[protected]
                                +1 photos
                                Ixigo customer support has been notified about the posted complaint.
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                                  S
                                  shankha1983
                                  from Mumbai, Maharashtra
                                  Oct 23, 2020
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                                  Address: Pune

                                  I have rescheduled my flight ticket PNR T7KK8V to 21st December 2020. I have approached Ixigo team for rescheduling my flight ticket. But after so many calls and reminder, Ixigo team not sending me payment link.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We can see that the ticket is booked using the credit shell balance already and PNR is shared with you.

                                  Apologies for any inconvenience caused.

                                  Thanks
                                  Team ixigo
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                                    J
                                    Junu Upadhyay
                                    Oct 22, 2020
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                                    I tried booking flight ticket from Hubli to Bangalore through ixigo. For payment method I selected Google pay, the money got deducted from my bank account but I did not get the ticket in ixigo app.
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                    Thanks
                                    Team ixigo
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                                      L
                                      Lovely1
                                      Oct 22, 2020
                                      Resolved
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                                      Resolved

                                      Refund not done for order id IXITR[protected]
                                      dated:07/10/2020
                                      Ticket status not confirmed and amount is deducted and there is not a single helpline number.
                                      Kindly provide proper information why refund not done even after 15 days passed.
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 24, 2020
                                      Ixigo Customer Care's response                                       Dear Customer,

                                      The amount for the said transaction was auto refunded the same day on 7th October under reference number SSM[protected].

                                      Please reach out to your bank customer care if the refund is not reflecting.

                                      Thanks
                                      Team ixigo
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                                        Chakri rebel444
                                        from Powai, Maharashtra
                                        Oct 22, 2020
                                        Resolved
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                                        Resolved

                                        Paid to le travenues technology private lmt from irctc ixigo

                                        While i am booking the train(train no.02794) from kamireddy to guntakal on 30th october I have paid to le travenues technology private limited but after the payment it did not returned to irctc webpage and the money has deducted
                                        How recklessly the interface has created
                                        Shame on you
                                        Refund as soon as possible if not the serious action will be taken...
                                        +2 photos
                                        Helpful
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                                        24 found this helpful
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