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Jabong.com Complaints & Reviews

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2.4

Updated: Jul 15, 2021

Complaints 2236

Resolved

1036

Unresolved

1200

Good! Jabong.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Jabong.com step up their efforts to fully resolve all complaints 👍

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Jabong.com reviews & complaints page 11

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Address: Hyderabad, Telangana

Website: www.jabong.com

Order[protected]-9114601 was placed on 9 dec 2018. Out of 8 products, i've returned 5 products of total amount 6814.15/- which was successfully processed & credited on 18/19 dec 2018 as per jabong. The issue here is it is not credited in my sbi bank account till date. I raised this issue with jabong first and they raised an incident in[protected] then shared the arn number for the refund transaction. Sbi bank couldn't recognize the arn number hence the transaction didn't take place. Attached order details, return request details, arn number and bank statement for your reference.

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Address: Durg, Chhattisgarh, 490001

Website: Jabong.com

I paid rs 2250.50 for a calvin klein trunk from jabong.com through payzapp wallet on 11 jan 2019. The amount got deducted from my bank and the transaction was successful with all the transaction details from payzapp but there is no ‘order placed’ at jabong. I have all the transaction details like transaction id. I want a refund. This is outrageous, seems like there is no integration of payzapp and jabong even when jabong themselves promote transactions through payzapp.

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Jan 19, 2019

Updated by Vineet Bhagat I received a mail from PAYZAPP providing reference numbers and stating that the refund is issued on 12th January and will take 5 days. But its been 7 days and i still didn’t get my money back.

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With reference to my order no. 109735409812221585303 of shaftesbury london blazer.
I have returned this product on 30st dec2018 and the product was picked up on 31st dec 2018.
As per their promise of refunding the amount within 7-10 days.
But today is 11th jan2019 and yet i have not received my amount.
Kindly refund my amount of 2419 rs as soon as possible.

Thanks

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M

mousumi saikia phukan

from Hojai, Assam

Jan 11, 2019

Order incomplete but money was deducted from my account. It was not refunded to me back after i have placed a complaint . Please see to matter seriously .Regarding the order number[protected]-3992803 [Incident: IN[protected]]

mousumi saikia phukan's reply, Jan 10, 2019

1098631-1988725-3992803 [Incident: IN19010919111151516715

mousumi saikia phukan's reply, Jan 10, 2019

Money was deducted with incomplete order . It is not refunded till today.

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Address: Indore, Madhya Pradesh, 452001

Order id 109513384931504657703
I got order from jabong which was cod, made payment but the product inside the bag was wrong and barcode was fully tampered/scratched.

And courier boy update delivery status of product is unsuccessfull.

Courier company was myntra logistic
I order 2 white casual shirts worth rs 3008- but i got tshirt.
Please solve this

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Hello sir,

I have ordered two product from jabong on the same day with same order id and placed a return request on next day for both products.

The delivery executive from their third party courier service named ecom express came and asked for two product to return and took away both.

I got the refund of only one product and refund of another product has been declined due to they didn't get second product.

I tried to follow-up jabong team many times but didn't get any resolution.

So regarding that i need to submit my compliant against jabong so that they will check with ecom express team and refund my money back.

Please let me know if you need any further details from my side.

Jabong.com customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by Varsha2019 Hello sir,

I have ordered jeans of Here&Now from jabong and placed a return request on same day of the delivery of the product, without any tempering in the product, or packaging .

The delivery executive from their third party courier service named ML came and asked for product to return on 13 Oct 2018.

The product has been declined because of missing of price tag, that's what I was told.

I received a message that the jeans would be reshipped.

Till 25 November 2018 when i didn't receive the product, I contacted customer care, they said I will receive it within 3-5 working days.

I didn't receive it till 13 December 2018, So I contacted to them again, and got same response.

With such unprofessional delivery, how can you be so sure that price tag is missing from my side, when I returned it within 2-3 days.

I received a message on 18 December 2018 that, my refund has been processed and will appear within 5-7 days in my account.

But today I'm receiving another message saying, product will be reshipped.

After this unprofessional behaviour for 3 months, I don't want the product at all.

I tried to follow-up jabong team many times but didn't get any resolution.

So regarding that i need to submit my compliant against jabong so that they will check with their shipping team and refund my money back.

Please let me know if you need any further details from my side.

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Address: East Godavari, Andhra Pradesh, 533101

Website: www.jabong.com

I order 2dreses from jabong com to mi kids on dt 27/12/2018... With courier service ML. And tracking no.ML[protected] messge from jabong.com. still i did not receive my order it is almost 15days gone .. and also raise the complaint on jabong helpline but they are aslo helpless.. then why you guys send orders by ml service is it falSe by jabong are blody lazy couriers services. They are total irresposile bahavng and very neglegency maner so please make serious acrion on this ML courier service who have run busines in india

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Website: Jabong.com

I had ordered a product in having and i raised a return request... The product was picked up... And instead of refunding my money back to the debit card, they put it as jabong points which i never asked them to. I need the money to be refunded back to my debit card. So please do take my complaint seriously and do something about it as soon as possible.

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Address: Patna, Bihar, 800020

Website: Jabong.com

I placed a return request on 3rd jan 2019 and it was supposed to be picked up by 8 jan 2019. Today i checked and the return request has been declined. No one was here to pick it up yet. I have spent ₹6548 on thid order so i need this to be resolved. I tried to contact the pickup agent but the number is swiched off. The app has no option to register a complaint or to tacle this situation. There was no alternative against return request declined so i could not make another return requst gor the product

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Hello this is satish warghade i would like to complaint against "jabong". Particularly complaint is regarding product undelieverd after 15 days and they dont delieverd at home they said come 5 km to recieved product. They had literally made me mental torture i would like you to take some action against them. Whenever i ask them what was the problem they didnt said properly.
Thank you

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A

Abidfairuz

from Bengaluru, Karnataka

Jan 10, 2019

Hi team,

I have paid for my product which I was supposed to get on 31st december, I called jabong many times. They are neither ready to deliver my product not they are refunding my amount.They just keep on escalating I have already suffered because of there poor service.Please assist me in this case

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Address: 531024

Website: Jabong.com

My name is james. I needed to return 4 products (Roadstar blue jean, roadstar green t-shirt, jack n jones chino, mast&harbor t-shirt) as they do not fit me at all.. They were either very loose or too tight.. So i placed a return two days after receiving.. On jan 3rd.. No one came to pick them up for few days... Later when i went to ecom courier service and asked them they said they did not get any notification from jabong regarding those particular items... When i looked at my return status today, it says my returns are declined.. It is only a week since i got them.. I lost a total of 2200 rupees approximately... Please help me out...

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I already complained but my problem is not solved and there is no update also... Also fraud call from jabong conjumer started on my number... And asked about bank details. It means one problm is not solved other also comes when i regestered on conjumer complain. So can you solve this... You alteady mensaion that you resolved this problem...

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Address: Gurgaon, Haryana, 110018

Website: Jabong.com

Hello sir,

I have ordered two product from jabong on the same day with same order id and placed a return request on next day for both products.

The delivery executive from their third party courier service named ecom express came and asked for two product to return and took away both.

I got the refund of only one product and refund of another product has been declined due to they didn't get second product.

I tried to follow-up jabong team many times but didn't get any resolution.

So regarding that i need to submit my compliant against jabong so that they will check with ecom express team and refund my money back.

Please let me know if you need any further details from my side.

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Address: Pune, Maharashtra, 411057

Website: Jabong

Order id[protected]-7809503

This is the order number with name as ketaki dhanorkar. I had placed order for two necklaces on[protected] and one of the necklaces was cancelled by jabong on[protected] but i have not received a refund for the same. I have spent rs. 547.96.
I tried contacting customer care but no response from their end. Have been dropping emails to jabong team but no response from them.
Requesting jabong to please help me out and refund my money.

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Sir I ordered u.s polo value pack of 2 jeans and i got only one product and other is missing and one product which i got i already used because i donot know the other product will not receive me. I talk jabong cutomer care every senior but response is donot solve this problem its against company policy if they return my missing product or refund plz solve my problem i canot exchange and return this product because i already used this one product Correct order and to pay is customer responsibility not the product packing I ordered pack of 2 from @JabongIndia bt received only 1 in packing #productmissing customer care accepted their fault but denied to refund the order #poorservice plz look into it id 109725327665150915401

Jan 8, 2019

Complaint marked as Resolved

Emal address- [email protected]

Jabong.com customer support has been notified about the posted complaint.

Jan 08, 2019

Updated by Purvi ola This mail from jabong they accept her fault.

Jan 08, 2019

Updated by Purvi ola Sir i talk to every jabong customer care senior..they donot want to solve this problm because they know its company fault...and you also transfer my case to jabong care...it means this will not solve?????

Jan 08, 2019

Updated by Purvi ola Today i receive call from j conjumer care ...they know every detail about my complain..and asked me atm last 6 digit and expiry date ..to inisate my refund.and they also send me a link to generate refund...and than 6 digit otp comes in my phon number..but account blance is low than they send server problm they call nxt day ...but this call they said from conjumercomplain.in ...so sir tell me its real or fake ...i know its fraud but he knows every detail...plz sir reply me

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I've ordered a roadster grey dial watch on jabong during the eor sale and i returned the watch 2 days later (On 27/12/18). But on the application it is showing your return request has been declined. The support people are not responding properly and its been two weeks now. Looking forward to get the refund as soon as possible.
Complain id:in[protected]

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Address: Lucknow, Uttar Pradesh, 226016

I purchased core espana brand brown boots via your site on 25.12.18. The boots when delivered appeared to be good. I wore them 2 days back for the first time and within an hour the synthetic leather covering from the top started to come off. This was not expected from a site like yours. I am extremely disapointed from the product. Will request you to either exchange the product or refund my money for the same.

Thanks& regards,
Prashant shukla

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Aarohi Guddu

from Gurgaon, Haryana

Jan 7, 2019

I ordered black mast and harbour shoes size 38 I got 37size, then I request online for exchange with correct size.
It shows exchange decline and undelivered on my phone. I want 38 no. Shoes or my money back. 37 no. Shoes are not useful for me.

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Address: Kota, Rajasthan

Website: Jabong.com

The parcel was delivered to me but as i opened it, the order i. E hidesign men black solid two fold wallet, order no. 109842296749414530303 was not present in the parcel. I received the parcel this morning while the person who delivered the parcel was present as i opened the parcel. Please look into the matter n try to resolve as soon as possible.

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Address: Coimbatore, Tamil Nadu, 641001

I have ordered a coffee brown clogs of size 8 but i received it in size of 9.. So i gave an exchange request and they accepted it they told me it'll be delivered on 4th jan 2019 but it is 6th jan still i didn't receive it... When i tracked the courier with awb number in ml courier service but it shows me that it is invalid... So please resolve this issue.

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Website: Jabong.com

Order i'd: 109247260257227403103
This issue dates back to november 2018.
Jabong delivered a wrong product to me. I raised the issue and product was picked up after quite a long delay. Long story short, they have the product now.
However they are not initiating the refund. I have shared the required bank details and photo id proof but i am still waiting for my money. I have dropped numerous mails and called them too. They don't even bother to revert.
Their site mentions reaching out to [protected]@jabong.com if issue is not resolved, i have done that too but seems that jabong is hell bent not to return the money.

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Address: Anantapur, Andhra Pradesh, 515001

I have ordered two items through jabong on december 24, 2018. The expected delivery date is on 4th jan, 2019. The order status is showing shipped to delivery centre since 24th december 2018. I have tried contacting jabong but my problem is not solved. Please deliver my order as soon as possible or else cancel my order and i want my money back. Thank you.

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