Jaquar Complaints & Reviews

We bought jacuzzi from jaquar on 2nd of march. And it has not worked even once since the time we bought it. Have raised various complaints regarding this but the issue has still not been resolved. Every time a service man will come and would say that a replacement of some internal part has to be done. And that replacement itself would take many months. This is the worst customer care that i have ever seen.

I regret for buying from jaquar and would like to get a full refund for the product. I am ready to return the product and get my money back.

I have 3 jaquar geysers in my house and need to have them serviced as am not getting enough hot water. Also there seems to be smell when it is not used for a while. I would also like the mixer in the shower to be changed. It has been giving trouble for a long time. They have repaired it in the past but doesn't last very long i have to keep it pressed in order for the water to come out of the shower

I hv purchased all bathroom & other fittings of my new constructed house frm jaguar... Jaguar claiming abt 10 years warranty is completely fake & misleading for marketing his product. I hv always paid for each parts replacement in each complaints. Also now my wc has been crack within 4 years of purchase and they said its not under warranty bcs we hv not use some name called (Visher) in fitting. Said fittings are fit by skilled technicians and they knw abt ths still to avoid replacements they r simply talk our fault and tell us technical words to avoid for replacement... If same wld not replace than will have to forcefully do consumers complaints for same.

I am using three jaquar elena prime 25 ltr storage water heater since dec 2018.
There is problem with one water heater. I have already raise the complaint with customer care along with mail id. There is no solution as of now.

See the below response from so called jaquar company

"this facia not cover under warranty as per image attached of the same. Our sp visited at your site and checked. He has found geyser is working properly."

Can you please let us know weather the unit will be replaced or not?

Dear sirs,

We have made a complaint no 95091/5 via phone number [protected].

The service executive came and said the cartraige is not working properly and he needs to replace the same. Hand he took 690 rs and gave no invice but we asked him to rite the amount on the service job card.

The person told the warranty is only for the service and parts will be chargable.

We had purchased jaquar bathing cubical in 2015 and our bathing cubical wheels needs replacement and we had complaint on customer card on 27th july 2019 and no one has come from jaquar team has visited our place for the service and repair.
And spoken to the dealer also regarding the same but they also give no response.

Service call number[protected]

Jet spray started leaking within few months o[censored]sage. It's under warranty. Water is leaking drop by drop due to which whole bathroom gets wet and we are not able to use toilet. We are facing issues with that as water keeps on leaking whole day. It becomes risky to use the bathroom. Please change or solve the problem. It's been a long time we are facing this problem and its been hardly few months since v started using this.

At my address i bought shower mixer before around 3 to 4 year ago. But now that shower mixer not working properly.
Company’s 10 year warranty. But before 10 year mixer not working properly. The centre portion of mixer is moving round like 360 degrees. So please solve complain as soon as possible. Because my bathroom is in working condition. I suffer a lot. Hope you attain shortly

We had purchased a toilet seat model wall h-wc wth uf fns wht 4095 (Hsn 6910) from m/s luxmi hardware, sri ganganagar, invoice no 0000304 dated 05/08/2019 (Invoice attached).

After using toilet seat for hardly a month, it got cracked all of a sudden while it was in use by one of our family members (Picture of crack in the wc attached). We informed local dealer and customer care of the incident, but the customer care service refused to replaced despite our desperate efforts to explain them that this has occurred due to some issue with the product itself.

The crack appears to be due to some manufacturing issue with this specific unit.

This experience with jaquar product and customer service has caused a huge disappointment among us and our relatives/friends alike who have been using jaquar products and/or are planning to be consumers of jaquar products in future.

May i please request you to look into the matter and help get the item replaced sooner or suggest on what can we do to get this replaced.

Sir,

I have purchased one jaquar rimless, blind installation wall hung wc. We have installed it properly, but after some time (1 month) we are observing cracks on the top of the seat. We have called customer care & registered the complaint on 13/09/2019, next day service man visited but not solved the issue of cracks & was hyper of getting the security code. I asked him what's the matter, than he was saying please clean it 2-3 days. & this is not crack, but again after cleaning it no cracks gone. Also, there was no response from customer care 4-5 days. I again called on 18/09/2019, to jaquar team & they transferred my call to branch office on gms road, dehradun, there i had a talk with mr. Deepak. & he was saying that he is checking it, but again there was no response. Today on[protected], again someone called me in morning & was trying to give me assurance that he will check it again. Due to this problem, i have put my another complete bathroom on hold, for such bad kind of facility.

Now i just want to know that if you are solving my problem, than its better otherwise take it back.

Also i want to know that is your product genuine or not? If it is genuine then is your quality team is working properly or not.

Regards,

Arpit garg.
Plot no. 95 thdc colony dehrakhas dehradun.
Uttarakhand.
[protected]

Sir
I have purchased one 3 kw 3 ltr instant water heater from build promysore. Karnataka.
Just after installing it was getting tripped frequently. Called cc jaquar and registered complaint. After 3 days they replaced thermostat of the equipment. Now i just want to know is your product genuine or not? If it is genuine (Not at all used for single moment) then why new equipment thermostat replaced, or your quality level and qc department working properly?
I called one mr. Sathya rajan mysore
Jaquar sathya ranjan
Mobile[protected]
He replied as if he don't care if i go to consumer forum, there is no guarantee and only warranty.
Are you fooling people.
A new equipment thermostat replaced before using it, isn't defective product?
I just want new equipment and take back defective product which your person telling problem solved by replacing thermostat of new product
... And pl see that your team behave properly with customers.
Regards
Arun

The tap fixture comes out when we try using it.please send someone to fix the tap..It has been purchased less than year.please send someone to rectify it.
This was a similar problem with another tap of Jaguar...The tap does not fit correctly.The moment we open it, the fixture comes in our hands.It is difficult to put it back and stop the water flow.We are not able to fix it properly.Request you to send someone expert in fixing this...

Fittings to our bathroom. The flush has not been working properly ever since. These days the water from the flush keeps on flowing even when not in use. The wall mount flush buttons are not working in the way they are supposed to. The plumber was called and he told us to tell this to jaquar company. We hope to receive a helper soon from your side..

Since 2013 we using jaguar
Fittings to our bathroom. The flush has not been working properly ever since. These days the water from the flush keeps on flowing even when not in use. The wall mount flush buttons are not working in the way they are supposed to. The plumber was called and he told us to tell this to jaquar company. We hope to receive a helper soon from your side.

I have bought jaquar taps and bath room fittings from life style galleria, anna nagar on 09.09.18. Few taps got wrested and bubbles formed in the month of april 2019. I gave complaint through jaquar customer care immediately. Some technician attended and said that it will be replaced. He took photos of the pipes and fittings. For the past five months i am trying through customer care and all sources like calling again for the other technician but not replaced. They are not attending the phone calls or they say it is under process and ask us to send photos of damaged taps and bill copy. I have sent the same several times but not solved. Kindly take proper action and try to solve my problem.

I purchased all bathroom fittinf including kitchen from swastik alam abgh lucknow in 2016. It might worth rs.156, 000/= for total fittings.
One of cistern was not working properly as such i called mr. Suraj verma, an authorised technician, of jaguar. His cell number is [protected].
He came about 15 days back and told me that syphon of the cistern is damaged. I told him to replace with jaguar company syphon. He told me that company has stopped making this model as such order has to be place which might take a month or so fro delivery of the required product. He then suggested me that he e is having a spare syphon of the same company which will cost rs.1280/=. I told him to replace the same and provide me proper receipt. He has neither provide me any receipt nor has returned damaged syphon.
He has taken away the money and the damaged syphon. I am calling him again and again to get me the receipt of the item but he is not reponding to my call.
I request jaguar management to take stern action against such defaulter technicians and retrench them from jaguar they are not assets rather they bi g liability on jaguar and bringing a bad name for the reputed company.
Waiting for reply and action.
Dr. Sc sharma
1a prakash apartment 44a cantt road, near burlington cross
Lucknow — 226001
Cell-[protected]

Our kitchen tab has started leaking and it was a new one which we bought in july 2019. Previous one also was from jaquar. Now the person who came to fix the product said that we need warranty certificate to fix this and without that they will not fix it. The shopkeeper did not give us warranty certificate and says that he didn’t get it from his dealer. Now the whole point is that if you mention that product is covered under warranty, then...

Sir,

This is reference to my complaint no 00068783 dated 14/05/2019. Our company had purchased a sensor automatic faucet for wash basin on dated 20/04/2019 and it never works from the day it was installed. Contacted so many times to your customer care and local chandigarh office representative mr. Varinder, mr. Ravinder and mr. Rajiv but no one is interested to sort out the problem. It should be either replaced or repaired. Please look into it otherwise there is no other option left to take this matter to the consumer court. Copy of bill is attached herewith.

Regards,
Ajay
Mobile [protected]

Sir,
Good afternoon.
This is my. Srinivasulu from hyderabad.
One person by name mr. Mahesh alias prabhu has come and told that he would come within two days and complete the work. He further requested me to tell satisfactory code. He came on next day and did not complete the work up to satisfaction and took money 2500/- from my wife and told that he would come again with necessary equipment and do the work. But till date he has not turned out. Please take necessary action on him. He has been cheating the public and taking money. His phone no. Is [protected].
Your company has got good name but these people are cheating the customers and not lifting the calls. Please take necessary action on him.

We had a problem in one of our taps and some other accessories and we tried to contact the customer care but when we called them 5 times but unfortunately the customer care members were not able to here our voice 5 times and i don't think that this is possible every time when we call the customer care and especially during the working hours. We thought that jaguar is a great brand but unfortunately we'll have to say that ot has the worst service. The jaguar person came once to our house and after he had fixed the flush and tap its condition worsened so is it because you are doing this to earn money by cheating. I hope take care of it.
Thanks.