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Jaquar Complaints & Reviews

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Updated: Jul 3, 2025
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Jaquar reviews & complaints page 53

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S
SCIENCE WORLD
from Mumbai, Maharashtra
Jul 9, 2019
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Address: 76 shiv shakti nagar A khejdo ka baas jaipur, Jaipur, Rajasthan, 302020

Few month ago (1/2/2019) i have complained against leakage problem in piller cock... And service provider mahipal choudhary ([protected]) come to for reparing... And he changed a part... I have payed for 360 rupees.. And now also start this prpblem again so i have compained aginst to customare care... And service provider say its part a local and he is to prefer to repair and changable... So pls its a humble request please to take a action immediately... Thank you..
Jaquar customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
Jaquar Customer Care's response
Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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    D
    Dr.UK
    from Delhi, Delhi
    Jul 9, 2019
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    I have given complaint about jaquar pipes which have been bought from lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu. Technician named sathesh visited on 20.04.2019 and took photos for the material damage and informed that damaged jaquar pipes will be replaced. He discussed with sales executive ragul ghose of lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu and informed him that email will be sent to lifestyle galleria (Varsiddhi enterpises pvt. Ltd.), annanagar, chennai, tamil nadu so that new pipes will be replaced by them. Till today i have not received new pipes. I contacted several times and made complaint. My complaint reference number is 00385389 dated 20.4.2019. My address is mrs. U. Nithya lakshmi, no.35, 36, baba foundation, gurusamy road, nolambur, chennai-95, tamil nadu.
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      ssankar7
      from Chennai, Tamil Nadu
      Jul 7, 2019
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      Address: 600077

      I am residing at rmk chola gardens, thiruverkadu, chennai (Gated community developed by rmk construction & housing, anna nagar, chennai) and having rusting issue with jaquar bath fittings.

      Previously your personnel visited us twice - once more than an year back and 2nd time during december last year. As part of the first visit, we were given ill-advice by your technicians to clean the filter using 'harpic' which proved detrimental to the filters and since then water is flowing in various directions and this is a big nuisance esp. With health faucets. Hope you can understand and agree your technicians have provided "ill-advice".

      During the december visit, we were promised of replacement of all the rusted faucets and valves, but jaquar is yet to honour the promise. We are accusing jaquar chennai of supplying us of qc failed/ not qc passed/ inferior products to rmk construction & housing which is ultimately affecting us.

      See pictures of rusted faucets, valves emailed twice to [protected]@jaquar.com, [protected]@jaquar.com which cannot be obviously cleaned by scale cleaner (As insisted by your visiting jaquar representative). Jaquar did not bother to address my concerns emailed during 28th jan'19.
      +7 photos
      Jaquar customer support has been notified about the posted complaint.
      Verified Support
      Jul 08, 2019
      Jaquar Customer Care's response
      Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
      Jul 09, 2019
      Updated by ssankar7
      Address: C308, rmk chola gardens, sundaracholapuram, thiruverkadu, chennai
      Phone:[protected]
      Verified Support
      Jul 10, 2019
      Jaquar Customer Care's response
      Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
      Jul 11, 2019
      Updated by ssankar7
      I already provided my address on 8th July. Nevertheless, providing it again.

      Address: C308, rmk chola gardens, sundaracholapuram, thiruverkadu, chennai
      Phone:[protected]
      Jul 15, 2019
      Updated by ssankar7
      Hello, @jaguar.com. So far there is no reply from your company. Will they contact?
      Jul 24, 2019
      Updated by ssankar7
      What is this Jaquar??? You just ignore.
      Address: C308, rmk chola gardens, sundaracholapuram, thiruverkadu, chennai
      Phone:[protected]
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        S
        smnikose
        from Mumbai, Maharashtra
        Jul 3, 2019
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        Address: Flat No. 104, Daffodil, Lifestyle Apartments, Amravati Road, Wadi, opposite Gurudwara,, 440023

        Kindly come and cheque all accessories of jaquar products of bathroom as well as kitchen tap. There are some problems in fittings and leakages. It is very difficult to take a bath in bathroom, some issues are also related to fittings though the product is in warranty period you should take care of it. And repair the products as early as.
        Please do the needful.
        Jaquar customer support has been notified about the posted complaint.
        Verified Support
        Jul 04, 2019
        Jaquar Customer Care's response
        sir,

        Please register the service call with our Toll Free No.[protected] and in case you are not getting the number, please provide your complete address with contact number to [protected]@jaquar.com
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          Pradeep Purushothaman
          from Mumbai, Maharashtra
          Jul 3, 2019
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          Address: paruthippalliyil house, thiruvampady po, Alappuzha, Kerala, 688002

          Sir, i have purchased a heat pump (Jaguar product) from matha sanitary alappuzha disyrict, kerala last month. We have already fitted the same, but nobody come from the company to show how to wirk this product. Sothat we cannot work the same. Hence i lodged a complaint to yhe customer service of the jaguar and they said to me that service petson eill attend my complaint. After four days a person calledme from [protected] and introduce himself thay he is the service person and he will come to attend my complaint within seven days. He also said to me that somany complaints are still outstanding. Hence he cannot say a exact date to attend the complaint. Today (03/07/2019) again he called me over the same phone and said that he cannot attend the complaint because of time delay. Sir, what to do for solving my complaint.
          Jaquar customer support has been notified about the posted complaint.
          Verified Support
          Jul 04, 2019
          Jaquar Customer Care's response
          SIR,

          Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
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            J
            Jiten Verma
            from New Delhi, Delhi
            Jul 2, 2019
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            Address: Flat No. 103, The Prasha CGHS Ltd., Plot No. GH-23, Sector-1, IMT Manesar, 122052

            I have make a complain on dated 28th June 2019 vide complain number 00630599 regarding water leakage in two of WC fitted in my flat but no one visited yet. Previously same problem arise, person came repair in just five minutes and gone and same problem arise after few days and i am waiting for the person to come. Call your customer care many a times but not get any positive response. Is this the service provided by you to your customers, i[censored]nable to resolve the problem due to workload then please tell we arrange other alternate methods. Why i am waiting from the five days, person to come. Expecting positive response.
            Jaquar customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2019
            Jaquar Customer Care's response
            Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
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              A
              Annie Shaji
              from Delhi, Delhi
              Jun 27, 2019
              Resolved
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              Resolved

              Address: Near Pankapattu, 686578
              Website: www.jaquar.com/products

              We purchased jaquar toilet on february 2018. After installation of the system we found the flush system is not working well and not removing waste even after 3 or 4 flushes. So much water is wasting. We complained many times the technician came and inspected and told installation is correct. But no further action to resolve the problem was taken. Complained again by the customer care toll free but no response or action to correct the flush is not taken till now.
              +1 photos
              +1 videos
              Aug 28, 2019
              Complaint marked as Resolved 
              Company technician from Kottayam Pramod helped Us to resolve the complaint.Thanks for the support
              Jaquar customer support has been notified about the posted complaint.
              Verified Support
              Jun 28, 2019
              Jaquar Customer Care's response
              Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
              K.M.M.Samsudeen ahamed, old no:86new no :22, m n p sannathi street pettai tirunelveli pin :627004.Near rotikadai bus stop and opposite to rani anna +11 & +12 school.Mobile no:[protected]
              Samsudeen Ahamed's reply, Oct 23, 2021
              Please make nessary arrangement
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                A
                Aggy Cyril
                from Ernakulam, Kerala
                Jun 23, 2019
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                My bathroom shower head broke 3 months back, they removed it saying it would be replaced but nothing so far. I've tried calling all the numbers available but still nothing. I sent mails and messages, they say it'll be done but 3 months and so not resolved. All my bathrooms have jaquar fittings. It's only 3 years old and now my next shower head is broken. I don't know what to do.
                Jaquar customer support has been notified about the posted complaint.
                I had purchased and installed jaquar faucet for kitchen in 2017 March which has been become free not working properly. Purchased from jagota enterprises Hamirpur HP bill no. 1226 dt 7.3.2017. Pls change it immediately.

                broken shower head has not been replaced even after 3 months - Comment #3475362 - Image #0
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                  Udaynath Krishnan
                  from Mumbai, Maharashtra
                  Jun 14, 2019
                  Resolved
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                  Resolved

                  Address: 400080

                  This is with reference to purchase of whole range of Jaquar sanitaryware products for our bathroom in the month of May-2019.
                  Considering the floor level at which my flat was located the dealer suggested that I should try I-Flush system. The brand Jaquar and my good experience with Jaquar over the years as well as the product being water saver I agreed to purchase the same. At the behest of the dealer a call was registered with Jaquar for a demo as well as checking feasibility of fitting the product. Two Jaquar technicians visited our flat and checked the water inlet and approved the purchase.
                  Once the product was fitted and before the tiles were fixed over them, our plumber suggested that we get the fittings checked by the Jaquar support personnel. After considerable follow ups and escalation the technicians arrived and checked the fittings as well as the pressure and said we can proceed.
                  But after fixing the WC we found the water being flushed by the system was not much better than a trickle. A complaint was registered again with Jaquar and two technicians visited the flat (one of the person being the one who had visited the first time) and checked and replied the equipment was working fine. In addition I could hear some ridiculous comments from them like “this is a water saver”, “only this much water will come”. With very little effort being put even to check if there were any other issues in a matter of minutes they informed me that the issue would be escalated and walked off. They refused to give any written report. Are they accountable? When a complaint or service request is raised why are the technicians not having a document confirming the visit to the client and duly acknowledged by the customer.
                  After 2 days one more technician dropped in and I was informed that with the diameter of the pipe carrying water into the flat the product I-flush would not work at all and left the place promising to revert back after discussing with his seniors. I have been forced to break the tiles and replace the system with a tank and front panel.
                  Awaiting feedback from Jaquar as I am sure the last technician would only have reported about the width of the pipe but not of two visits by the technicians confirming that the system would work.
                  At the end while Jaquar, the dealer and the contractor has sold a product I the customer is feeling like being fleeced. Surely this experience will make me think twice before buying or recommending Jaquar products.
                  Jul 21, 2019
                  Complaint marked as Resolved 
                  Jaquar customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 17, 2019
                  Jaquar Customer Care's response
                  Sir, Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
                  I am Purchased from Siliguri, Dealer Gananayak Sales. I am calling them repeatedly but they do't response for help to fitting to my plumber.
                  For the past few months my bathroom
                  (toilet) sanitary wares are not funtioning properly. It seems like some problem with water leakage. I have bought few similar products from jaqaur, but all products have the same problem.i have already paid huge rate to the local workers who came for the repairing. so, i hope u will sort out this issue.
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                    N
                    Norbu Tshering Bhutia
                    from Baghdogra, West Bengal
                    Jun 10, 2019
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                    Address: 35/A Hill Cart Road, Krishna Villa West Point, Darjeeling, West Bengal, 734101

                    The item cannot be used as it starts leaking from the sides once the water source is opened. when the tap is in closed position. As such the water source requires to be closed by closing the angle cock both cold and hot source. Toll free number ([protected]) for lodging complain is not responding. the Warranty Certificate Number issued by the dealer/retailer is A/0353/D[protected]
                    Jaquar customer support has been notified about the posted complaint.
                    Hot water runs continuously even when the tap for both hot n cold is put in off position.
                    Dear Sir
                    Please note that the Flush System of my WC is not functioning. Please lodge the complaint. The detail of my address is as follows: Raman Kwatra, , AE-186, Shalimar Bagh, Delhi-110088 Mobile : [protected]
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                      K
                      Kathkarma
                      from Gurgaon, Haryana
                      Jun 8, 2019
                      Resolved
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                      Resolved

                      Address: 60 Church Road, Civil Lines, Bagh Farzana, Agra, Uttar Pradesh, 282002

                      Greeting form KATHKARMA!!!
                      This is a little info about us...
                      We're an Architectural and Interior design company based in Agra and operating pan India since 1996. We're one of your delighted promoters for a very long period of time.
                      Unfortunately not anymore for now!!!
                      This is just because of your service agents who had failed to serve time and again. Your service personels are not keen to work upto the reputation of your brand name!

                      This is in respect to the above mentioned subject.
                      Please note your service agent has failed to serve our own premises on a service call registered wide complain number[protected] dated 30th May 2019 (Screenshots of which are attached for your kind persuation) since today, when called upon to inquire they didn't responded professionally. On 31st of May 2019 a complain was made on customer care number about service personel quality. We we're assured to be contacted by your state service coordinator soon enough and the matter will be taken with utmost priority, but of late 72 hours of the turn up time of service has gone passed and neither of the personel has felt any responsibility as of since today.

                      We hereby feel like taking upto other brand in business for promotion. And for sure we'll be going around with negative feedback as concerned with your services.
                      Jul 18, 2019
                      Complaint marked as Resolved 
                      Jaquar customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 17, 2019
                      Jaquar Customer Care's response
                      Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
                      Jul 18, 2019
                      Updated by Kathkarma
                      It's been over a month since the complain was registered. No response/support has been provided as yet!!!
                      I purchased your high quality JAQUAR hand shower assembly for Rs.900.00 from M/s Bath Palace, Rash Behari Avenue, Kolkata on 28.02.2018.This morning while using its pressing lever tore apart along a sharp interface.
                      I request you to guide me to get this changed from the same shop.
                      Tab not working
                      Replace health faucet n flush valve to be repaired
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                        G
                        gargh16
                        from agra, Uttar Pradesh
                        May 27, 2019
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                        Address: Agra, Uttar Pradesh, 282002

                        I have made several complaints since the installation date but no one responds yet. I have invested almost 1 lac on jaguar bath solutions. I am totally disappointed with your service and i also called toll free service representative and they said that will be sending technician but nobody came to my home.
                        I have waited for days leaving my work and no body showed up.

                        Finally one technician from jaquar who installed my toilet seat came now he says this is the major problem, you have to reinstall the concealed flush tank and re mount the wall hanging pot. I asked him that your pot and cistern are defective, they denied to replace it.

                        This is the worst response from jaguar. If this is going to be continued, then i will go to consumer court for the same. Please don't go with jaguar products.
                        Jaquar customer support has been notified about the posted complaint.
                        Leakage in cistern
                        I have purchased from shree swastic granite and marble store lucknow and fiteed on 23may2019
                        Res sir, our toilet sheet not clean .and flush not working.pls check and solve our problem.water not flush we have 10 bathroom sheet 2112 no wall hanging sheet. Same same 😂
                        Dear sir/madam
                        I had steam generator of Jaquar artize from last 10 mnths in this 10 mnths 5-6 times m facing problems and the main thing is Jaquar team cant solve my problem before 1 mnth please help me out for this now also my complaint is still open from last 1 mnth till now not resolved

                        wall hanging and flush leaking /not working - Comment #3446652 - Image #0
                        I am not satisfied ur service. 4to5 times ur service has been provided his service but this product not working well plz solve this problem
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                          Preethi Kitchen
                          from Chennai, Tamil Nadu
                          May 24, 2019
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                          Address: Chennai, Tamil Nadu, 603103

                          I have made complaint on 16th may 2019 and complaint no. Is 00477741. But no one responded yet. I have invested almost 1.5 lac on jaguar bath solutions. I am totally disappointed with your service and i also called chennai service representative ms. Mahalakshmi on 22nd may and she said that will be sending technician on 24th may (Friday) but nobody came to my home. Very worst response from jaguar. If this is going to be continued, then i will go to consumer court for the same. Please don't go with jaguar products.
                          Jaquar customer support has been notified about the posted complaint.
                          Sir we have using th sebsir taps and there was a problem and weh had approcehed tou no responce so please come and check
                          Water is coming in full swing without any flushing
                          I am not able to flush the tank as the water is not filling in the tank. Kindly see to it as soon as possible. Contact me on my number [protected]
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                            H
                            Hotel grand amba
                            from Gwalior, Madhya Pradesh
                            May 21, 2019
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                            Goutam here from hotel grand amba, bilaspur c. G., there is a wash besin pipe having leakage, water falling continuously, several time we complaint to the toll free no, the technicians visit n goes back without resolving the problem, please send someone who can resolve the same

                            Regards
                            Goutam kumar
                            Hotel grand amba
                            Telephone exchange road,
                            Bilaspur (C. G.)
                            Jaquar customer support has been notified about the posted complaint.
                            Pathetic services they provide i register my complaint five time but nobody came for resolution

                            never recommend to any other.
                            Sir, I am highly unsatisfied to your service,
                            Your service person, and staff behavior is wrong. Kindly give the explanation. He had returned without service, we also discussed with senior person but he is not respond regarding this matter. We can also provide you voice clip of your person.
                            My registered Mob. : [protected]
                            Overflow through cistern doesn't stop when concealed cistern is full of water.continously flow of water without pushing buttons.concealed cistern bought on 17-4-19.without pushing button water is coming out in wall hanging sheet. Contact no-[protected].bought two concealed cistern, both having same problem
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                              E
                              ENGLISH WITH DR VISHAL GOYAL
                              from Rampur, Himachal Pradesh
                              May 18, 2019
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                              Address: 158/6 VISHWAKARMA MOHALLA, OPP SITA RAM MANDIR, 135001

                              I registered complaint on toll free regarding shower enclosure door, calle 4 times every time put off with lame excuses and fake promise to attend me in next few hours. Unfortunately, no one ever called or showed up for any kind of service. The area manager cooks up stories to save his skin on every call...
                              I think jaquar should be concerned about a quality service and it should have a way to make sure the customer is attended and service is provided...

                              Dr vishal goyal
                              Mobile: [protected]
                              Service call id: 00365859
                              Jaquar customer support has been notified about the posted complaint.
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                                S
                                Santhoshctna
                                from Mumbai, Maharashtra
                                May 16, 2019
                                Resolved
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                                Resolved

                                Address: Radheyam Cheruthana po near Ayaparampu HSS, 690517

                                Sir
                                I already complained this matter more than thrice. But still my problems doesn’t rectified. Pls do needful. We can’t use all four toilets of my home due to overflow. Your techn has been arrived 3 days before here time merely to 6 o clock and suddenly done something. But after he gone same things again happend - overflow. So pls help me to solve this issue
                                My name is santhosh
                                Address
                                Santhosh
                                Radheyam
                                Near ayaparampu hss
                                Cheruthna po
                                Haripad alappuzha dist
                                Kerala
                                Phone [protected]
                                [protected]
                                Jun 16, 2019
                                Complaint marked as Resolved 
                                Jaquar customer support has been notified about the posted complaint.
                                Verified Support
                                May 16, 2019
                                Jaquar Customer Care's response
                                Sorry for the inconvenience caused. We have taken-up your concern with the respective person for resolution assistance
                                From the 15 nos. faucets the water is flowing continuously, some timer adjustment needs to check. As ours is Research institute under dept of BIo tech.
                                All bathroom complaints like shawar, tabs and many more.
                                The problem continues to happen again and again that the Metro Flush fitted in the bathroom of the University is leaking continuosly and Problem of metro Flush repeatedly comes many times as the room is o[censored]niversity Vice Chancellor.so kindly please troubleshoot the problem and sort it.
                                Tap top cover removed and require to be replaced.

                                toilet flushes 4 nos - Comment #3443085 - Image #0
                                Please provide a person to repair the taps at home..as it not working from last 1week..please provide fastly

                                toilet flushes 4 nos - Comment #3443369 - Image #0
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                                  Manoj Ruia
                                  from Ahmedabad, Gujarat
                                  May 10, 2019
                                  Resolved
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                                  Resolved

                                  Address: C6/502 SAKET COMPLEX, KISAN KOHLI MARG EXTN, THANE W, Thane, Maharashtra, 400601

                                  I have purchased fitting approx rs.75, 000/- in may 2015 from your authorised dealers in thane maharashtra.

                                  My flush service kit stopper bush is not working last few days. I have lodged complaint no. 00449682 on 09.05.2019. Technician attended today and asked to pay rs. 1645/- for part replacement.

                                  I request jaquar to replace it is free of cost because either faulty fitting supplied to me or wrongly informed us that warranty for 10 years by the dealers.

                                  Request to inform your service contract agency to replace original part free of cost.

                                  Regards,

                                  Manoj ruia
                                  Mob [protected]
                                  Jun 12, 2019
                                  Complaint marked as Resolved 
                                  Jaquar customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 10, 2019
                                  Jaquar Customer Care's response
                                  Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                                    K
                                    Kamdar@
                                    from Gurgaon, Haryana
                                    May 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon, Haryana, 122002

                                    So i had ordered for jaquar shower enclosure through de ceramica in sushant lok and mr pankaj who is a marketing guy for jaquar. Advance payment was done on 24april and invoice for raised on 20april. We ordered the cubicle on one condition that it needs to be installed before 10may as itsmy daughters bday and it needs to be done before that for her bathroom. Obviously there is no news from them and i have been running after them. Never seen such a bad service. Till date i don’t know what’s happening with the cubicle
                                    Jun 11, 2019
                                    Complaint marked as Resolved 
                                    Jaquar customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2019
                                    Jaquar Customer Care's response
                                    Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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                                      L
                                      Laxman Lal Lohar
                                      from Noida, Uttar Pradesh
                                      May 4, 2019
                                      Resolved
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                                      Resolved

                                      hard opening diverter

                                      Address: Village & Post - Dhanyala, Near Higher Secondry School, Rajsamand, Rajasthan, 313301

                                      I have installed diverter at my home which is not working smoothly. We operate it we feel hard to open. I bought it from kajaria tile at piparda it's other name is mehul marble. My village is near it around 5-6 km. My village name is dhanyala.
                                      Water we are using is soft and drinkable.
                                      Please send any mechenic to attend complaint. My contact no. Is [protected]...
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                                      H
                                      heet bathani
                                      from Wankaner, Gujarat
                                      May 1, 2019
                                      Resolved
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                                      Resolved

                                      Address: 362001

                                      Dear sir / ma'am,
                                      My registered complaint no.- [protected]
                                      Heet bathani

                                      I had a complaint for leakage in wash basin mixture faucets [leone] 2 day ago.
                                      The service person came today and told me to replace piece and u will get new one, service person bring with that mixture.
                                      Then he asked for money of 200/- for service charge but he was not giving the bill.
                                      Then i asked him for the bill he said that he will give the bill tomorrow. But he wants money today only.

                                      Then i give him money, and today i call him for bill and replacement received product receipt, then he told me to call customer executive they will give u all information then i call customer executive for 4 times but they didn't give me satisfied answer.
                                      Jun 9, 2019
                                      Complaint marked as Resolved 
                                      Jaquar customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 02, 2019
                                      Jaquar Customer Care's response
                                      Sorry for the inconvenience caused. Please provide your contact number & address details (& Service Call number, if you have registered service call for it) by email communication on [protected]@jaquar.com, enabling us to take-up further for resolution assistance
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