Jaquar Complaints & Reviews

I am residing at rmk chola gardens, thiruverkadu, chennai (Gated community developed by rmk construction & housing, anna nagar, chennai) and having rusting issue with jaquar bath fittings.

Previously your personnel visited us twice - once more than an year back and 2nd time during december last year. As part of the first visit, we were given ill-advice by your technicians to clean the filter using 'harpic' which proved detrimental to the filters and since then water is flowing in various directions and this is a big nuisance esp. With health faucets. Hope you can understand and agree your technicians have provided "ill-advice".

During the december visit, we were promised of replacement of all the rusted faucets and valves, but jaquar is yet to honour the promise. We are accusing jaquar chennai of supplying us of qc failed/ not qc passed/ inferior products to rmk construction & housing which is ultimately affecting us.

See pictures of rusted faucets, valves emailed twice to [protected]@jaquar.com, [protected]@jaquar.com which cannot be obviously cleaned by scale cleaner (As insisted by your visiting jaquar representative). Jaquar did not bother to address my concerns emailed during 28th jan'19.

Kindly come and cheque all accessories of jaquar products of bathroom as well as kitchen tap. There are some problems in fittings and leakages. It is very difficult to take a bath in bathroom, some issues are also related to fittings though the product is in warranty period you should take care of it. And repair the products as early as.
Please do the needful.

Sir, i have purchased a heat pump (Jaguar product) from matha sanitary alappuzha disyrict, kerala last month. We have already fitted the same, but nobody come from the company to show how to wirk this product. Sothat we cannot work the same. Hence i lodged a complaint to yhe customer service of the jaguar and they said to me that service petson eill attend my complaint. After four days a person calledme from [protected] and introduce himself thay he is the service person and he will come to attend my complaint within seven days. He also said to me that somany complaints are still outstanding. Hence he cannot say a exact date to attend the complaint. Today (03/07/2019) again he called me over the same phone and said that he cannot attend the complaint because of time delay. Sir, what to do for solving my complaint.

I have make a complain on dated 28th June 2019 vide complain number 00630599 regarding water leakage in two of WC fitted in my flat but no one visited yet. Previously same problem arise, person came repair in just five minutes and gone and same problem arise after few days and i am waiting for the person to come. Call your customer care many a times but not get any positive response. Is this the service provided by you to your customers, i[censored]nable to resolve the problem due to workload then please tell we arrange other alternate methods. Why i am waiting from the five days, person to come. Expecting positive response.

We purchased jaquar toilet on february 2018. After installation of the system we found the flush system is not working well and not removing waste even after 3 or 4 flushes. So much water is wasting. We complained many times the technician came and inspected and told installation is correct. But no further action to resolve the problem was taken. Complained again by the customer care toll free but no response or action to correct the flush is not taken till now.

My bathroom shower head broke 3 months back, they removed it saying it would be replaced but nothing so far. I've tried calling all the numbers available but still nothing. I sent mails and messages, they say it'll be done but 3 months and so not resolved. All my bathrooms have jaquar fittings. It's only 3 years old and now my next shower head is broken. I don't know what to do.

This is with reference to purchase of whole range of Jaquar sanitaryware products for our bathroom in the month of May-2019.
Considering the floor level at which my flat was located the dealer suggested that I should try I-Flush system. The brand Jaquar and my good experience with Jaquar over the years as well as the product being water saver I agreed to purchase the same. At the behest of the dealer a call was registered with Jaquar for a demo as well as checking feasibility of fitting the product. Two Jaquar technicians visited our flat and checked the water inlet and approved the purchase.
Once the product was fitted and before the tiles were fixed over them, our plumber suggested that we get the fittings checked by the Jaquar support personnel. After considerable follow ups and escalation the technicians arrived and checked the fittings as well as the pressure and said we can proceed.
But after fixing the WC we found the water being flushed by the system was not much better than a trickle. A complaint was registered again with Jaquar and two technicians visited the flat (one of the person being the one who had visited the first time) and checked and replied the equipment was working fine. In addition I could hear some ridiculous comments from them like “this is a water saver”, “only this much water will come”. With very little effort being put even to check if there were any other issues in a matter of minutes they informed me that the issue would be escalated and walked off. They refused to give any written report. Are they accountable? When a complaint or service request is raised why are the technicians not having a document confirming the visit to the client and duly acknowledged by the customer.
After 2 days one more technician dropped in and I was informed that with the diameter of the pipe carrying water into the flat the product I-flush would not work at all and left the place promising to revert back after discussing with his seniors. I have been forced to break the tiles and replace the system with a tank and front panel.
Awaiting feedback from Jaquar as I am sure the last technician would only have reported about the width of the pipe but not of two visits by the technicians confirming that the system would work.
At the end while Jaquar, the dealer and the contractor has sold a product I the customer is feeling like being fleeced. Surely this experience will make me think twice before buying or recommending Jaquar products.

The item cannot be used as it starts leaking from the sides once the water source is opened. when the tap is in closed position. As such the water source requires to be closed by closing the angle cock both cold and hot source. Toll free number ([protected]) for lodging complain is not responding. the Warranty Certificate Number issued by the dealer/retailer is A/0353/D[protected]

Greeting form KATHKARMA!!!
This is a little info about us...
We're an Architectural and Interior design company based in Agra and operating pan India since 1996. We're one of your delighted promoters for a very long period of time.
Unfortunately not anymore for now!!!
This is just because of your service agents who had failed to serve time and again. Your service personels are not keen to work upto the reputation of your brand name!

This is in respect to the above mentioned subject.
Please note your service agent has failed to serve our own premises on a service call registered wide complain number[protected] dated 30th May 2019 (Screenshots of which are attached for your kind persuation) since today, when called upon to inquire they didn't responded professionally. On 31st of May 2019 a complain was made on customer care number about service personel quality. We we're assured to be contacted by your state service coordinator soon enough and the matter will be taken with utmost priority, but of late 72 hours of the turn up time of service has gone passed and neither of the personel has felt any responsibility as of since today.

We hereby feel like taking upto other brand in business for promotion. And for sure we'll be going around with negative feedback as concerned with your services.

I have made several complaints since the installation date but no one responds yet. I have invested almost 1 lac on jaguar bath solutions. I am totally disappointed with your service and i also called toll free service representative and they said that will be sending technician but nobody came to my home.
I have waited for days leaving my work and no body showed up.

Finally one technician from jaquar who installed my toilet seat came now he says this is the major problem, you have to reinstall the concealed flush tank and re mount the wall hanging pot. I asked him that your pot and cistern are defective, they denied to replace it.

This is the worst response from jaguar. If this is going to be continued, then i will go to consumer court for the same. Please don't go with jaguar products.

I have made complaint on 16th may 2019 and complaint no. Is 00477741. But no one responded yet. I have invested almost 1.5 lac on jaguar bath solutions. I am totally disappointed with your service and i also called chennai service representative ms. Mahalakshmi on 22nd may and she said that will be sending technician on 24th may (Friday) but nobody came to my home. Very worst response from jaguar. If this is going to be continued, then i will go to consumer court for the same. Please don't go with jaguar products.

Goutam here from hotel grand amba, bilaspur c. G., there is a wash besin pipe having leakage, water falling continuously, several time we complaint to the toll free no, the technicians visit n goes back without resolving the problem, please send someone who can resolve the same

Regards
Goutam kumar
Hotel grand amba
Telephone exchange road,
Bilaspur (C. G.)

I registered complaint on toll free regarding shower enclosure door, calle 4 times every time put off with lame excuses and fake promise to attend me in next few hours. Unfortunately, no one ever called or showed up for any kind of service. The area manager cooks up stories to save his skin on every call...
I think jaquar should be concerned about a quality service and it should have a way to make sure the customer is attended and service is provided...

Dr vishal goyal
Mobile: [protected]
Service call id: 00365859

Sir
I already complained this matter more than thrice. But still my problems doesn’t rectified. Pls do needful. We can’t use all four toilets of my home due to overflow. Your techn has been arrived 3 days before here time merely to 6 o clock and suddenly done something. But after he gone same things again happend - overflow. So pls help me to solve this issue
My name is santhosh
Address
Santhosh
Radheyam
Near ayaparampu hss
Cheruthna po
Haripad alappuzha dist
Kerala
Phone [protected]
[protected]

I have purchased fitting approx rs.75, 000/- in may 2015 from your authorised dealers in thane maharashtra.

My flush service kit stopper bush is not working last few days. I have lodged complaint no. 00449682 on 09.05.2019. Technician attended today and asked to pay rs. 1645/- for part replacement.

I request jaquar to replace it is free of cost because either faulty fitting supplied to me or wrongly informed us that warranty for 10 years by the dealers.

Request to inform your service contract agency to replace original part free of cost.

Regards,

Manoj ruia
Mob [protected]

So i had ordered for jaquar shower enclosure through de ceramica in sushant lok and mr pankaj who is a marketing guy for jaquar. Advance payment was done on 24april and invoice for raised on 20april. We ordered the cubicle on one condition that it needs to be installed before 10may as itsmy daughters bday and it needs to be done before that for her bathroom. Obviously there is no news from them and i have been running after them. Never seen such a bad service. Till date i don’t know what’s happening with the cubicle

Dear sir / ma'am,
My registered complaint no.- [protected]
Heet bathani

I had a complaint for leakage in wash basin mixture faucets [leone] 2 day ago.
The service person came today and told me to replace piece and u will get new one, service person bring with that mixture.
Then he asked for money of 200/- for service charge but he was not giving the bill.
Then i asked him for the bill he said that he will give the bill tomorrow. But he wants money today only.

Then i give him money, and today i call him for bill and replacement received product receipt, then he told me to call customer executive they will give u all information then i call customer executive for 4 times but they didn't give me satisfied answer.

My car has 79k miles. The oil pump went out. The oi pump should be more reliable than 79k miles in the first place. My real issue however is that in order to change out the oil pump it requires removing and reinstalling most of the front part of the engine and the transmission for a labor cost of over $4000 for a total of $4500. $4500 for an oil pump, really, what a horrible design. I intend on telling my friends and on social media what an incredible design failure this is. It is just a complete mess.

I had bought entire fittings for 2 bathrooms from Associated Marbles in Palam, New Delhi. The seat cover of WC was not fitting properly and when the Jaquar plumber (Mr Ajay) visited me he informed me that the seat cover has to be replaced and he is marking my complaint as pending. He even made a video and submitted to his office but its been 15 days and nothinghas happened till now. I am Sanjay Sharma tel : [protected].

Jaquar is just the name of the brand. There service is very poor and they do not satisfy their customers. When you buy there products then they promise you to provide warranty for the products but later on they do not satisfy there customers. Only it’s a brand name nothing else. The main thing without resolving the complaint they send messages that your complaint is resolved.