Jaquar Complaints & Reviews

I had already complaint through the customer care phone services and the response from the service providing agency was not sure with repair or replacement is concerned, also the response from service provider was also rude. I was waiting patiently for last 4 months and still nothing was done. The items are still installed in the same condition and i would recommend anyone not to use any product of such pathetic service providing company.
i am from kota rajasthan
address- 83 a shakti nagar near dussehra scheme
ph no. [protected]

We have filed approx 20 times complaint (ref no 628732, 625914, 533836, 500723, 277612, 249225, 039397) but no response.
New geyser of jaguar bought but its not working properly.
Very poor response.
Assurance is being given since past 6 months.
Despite of related complaints it is still not resolved and they have left the geyser half open.

Branch Address:
Ground Floor, Asha Bhawan
27/2- A, gokhle Marg, Lucknow

Customer Address

Kusum Tikmani
Bara Pech
Shikohabad - 2015135
Firozabad - UP
Mob [protected]

I am dr narayanan at palakkad kerala. I had submitted a complaint for a leaking mixer tap in my kitchen on 5th sept and had reminded twice through your toll free no. Last was 3 days back and they said they would attend to it in 24 hrs but still it has not been done... Kindly look into the matter and see that it is attended to urgently. I am sorry to see that your customer service is so bad.
My ph no is [protected].
Add: devi nursing home,
Vadakkanthara, palakkad 678012

Service person visited on 19 sep and informed to replace some assembly part with cost of Rs.480/. After giving confirmation he has taken a time of one day but did not came back. Since 19sep I have called customer care everyday, but still noone attended the problem. Waste of water is major concern and the company producing taps had no concern about water wastage. If Jaquar is on top for sales they should not forget about importance of failure of product.

I bought the wash basin tap 38005B and while installation, plumber noticed leaking inside. I booked a complaint in 18 August . Complaint no. 525849. Since then i am following it with customer care team. They keep promising to deliver today, tomorrow. After my repeated, persuasion, Your area manager Mr. Pradeep (Kerala) collected the leaking tap from my home on Sept 7. Until now the tap is not replaced. It is more than 30 days now.

I have purchased jaquar bathroom fittings for my apartment no 1103, supertech 34 pavilion, sector 34, noida on 26.10.2012, and the plating and finish of the fittings has worn out completely for all the fittings. So, i complained of the same to jaquar customer care vide complaint ref no 569569 and mr santos from jaquar visited my apartment on 06.09.2016 and advised me to get the same cleaned by jaquar authorised service centre. Accordingly on 10.09.2016, jaquar service centre's cleaning team visited for cleaning of the same and informed me that as the plating of the fittings is lost so cant be cleaned. As the product is in warranty so the same will be replaced. But since then i didnot receive any communication from jaquar service centre or customer care. I have contacted jaquar customer care many times vide complaint no 592135 and 598085 and also its service centre and have been given many false assurances of replacement, but till date has not been replaced.

I am to state that i have purchased sensor tap at sri Ram Sanitary. ballal bagh mangaluru pn 3-8-2015 by that time they told your service is good & the complaint attend immedianteley. the tap fixed by the expert & tap not worked properly. so i contancted to your customer care & 2days later my complaint on[protected] with complaint N.o.537599. The same was attended on[protected]
& the next day onwards it is again out of order. so i complaint on 5-9-2016 with complaint N.o.71447. Again the tap removed & taken for service & promised to fix in the evening. but i didnt recived the tap & we are facing much problem. so i telephoned to given n.o.[protected] they told to fix the tap next day. but i didnt recive any message so i again called to sustomer care on[protected]. they verified the complaint & without any message call ended. Still now not repaired.
sir/madam i am facing much problem in this tap. if it is cheaper one it will be reapired within 5 minutes.
BY PURCHASING SENSOR TAP (ESPECIALLY YOUR COMPANY) I MISTAKEN I AM NOT STATISFIED WITH YOUR SERVICE.
So kindly look into the matter & provide me justification
your's faithfully
(naseefa)
near ganapathi temple
P.h.[protected]

I have registered at Jaguar service call center, for a service visit to repair a metro pole and a health fosset, dispite of informing than, that we have an immergency to get repaired these thing all because we have a patient at home, no response regarding the service after requesting 2times...

Folse commitments from Jaguar, no response at all after 10 days.

Complaint no. 568540
From Nagpur, Maharashtra

We called the helpline number of jaguar[protected] for service request for the jaguar fitting toilet seat problem since 2013 and the details are along with the complaint number(12th Feb[protected], 5th April[protected], 17th Jan[protected], 13th May[protected], 19th May[protected], 14th Nov[protected], 30th Aug[protected] and the service desk told us it will be rectified by 24 hours.
Even after 48 hour's nobody turned up.
And today again I have raised a request and customer care employee told me that u will get a call from top manager at 10:30 AM today, if I will not get the call seriously I will definitely some action against your company also posting the complaints on every social media site, because you guys are not understanding our problem we are facing since very long and we got fed up your service, I will suggest every person that don't go for Jaguar products as it will be a big big problem for you in the future.

Newly purchased wash basin tap, 38005B (S/L, T/B B/M with extension body and 600 mm long braided hoses) is leaking internally.
Jaquar technician checked and told me that it should be replaced. I reported this on 18th August and has been following up. Service manager promised me to get new piece in two days. But has not delivered so far.
Jaquar is not ready to replace the new product. It is now two months passed. I didn't get replacement.

Good day,
My name is rajkumar and i am staying in cochin, kerala. I work in the merchant navy as chief engineer.

Please note that i had purchased about rs. 200, 000/- (2 lakhs) rupees worth of jaquar products including a jacuzzi and 4 showers/fittings last year.

I had a leakage in the pipe leading to the overhead shower in one of the bathrooms in november 2015. I had called customer care and a service technician visited my house to check. It was found that a plastic bush in the pipe joint was broken causing the leak. This broken plastic bush was taken by the technician as reference to order for a new bush.

Nothing was done after that to remedy the situation. I called up the technician umpteen times but was told that the spare part is not easily available and that the problem would be fixed as soon as the spare bush is received. I was also told that there would be a charge levied for the spare part to which i agreed as i wanted the shower to be operational asap.

I joined a ship in january 2016 and came back home this month.In this five months, nothing was done by jaquar to remedy the situation.

I gave another call to customer care this month and got a complaint number 416522. Service technician again visited my house and gave me an assurance that the matter would be solved. A day later, i received a message that my complaint has been resolved successfully.

I called up customer care again and this time received a new complaint number 447726. No service technician has visited yet and the problem still remains unresolved. This shower has not been in use now or more than 8 months and i am not sure whether it could ever be used again given the casual attitude of jaquar service technicians in cochin.

I request you to kindly consider this matter on an urgent basis and take some action so that this problem with my bathroom shower is remedied at the earliest.

Best regards
Rajkumar iyer
[protected]


Sent from my ipad

Two wall mixer tap knob is loosen in my 1 year old house. May please log complaint to rectify the problem. Attached photo for your reference. Jaquar taps purchased by 2015 november palakkad dist in kerala.

My self dr prashant kadhi from raipur chattisgarh i have recently built clinic with residence and opted for all bath fittings from jaguar comps only everything was ok before i got call from local jaguar service centre guy named ajay asked me that he could offer bath fixtures cleaning and all i have to pay is rs 150 per bathroom and have to purchase one solution called glitz @350 rs from him i agreed (My mistake) he send some guy named sevak after he has finished his job i noticed that 2of my taps showing black discolouration exactly like glitz solution i immediately called him and to my surprise he started blaming me for that discolouration and refusing to admit mistake by his staff
Ian planning to put this complaint @ consumer forum but before that i just wanted to check whether this dispute can be solved by jaguar customer care directly

Leaking from Tap & Shower Mixture fitting in Bathroom.
Since last two months.Water is wasting due to continuous leaking water droplets.
Mob. No. [protected]
Add.
4013, Honeyberry, Sahara Garden city, Adityapur - 2, Jamshedpur
(Near Adityapur Railway Station)
PO- NIT
Dist- Saraikela Kharsawan
Jharkhand
831013

S. G. Gopinath thiruvananthapuram
Kamaladalam. Prrap 78' 27.6.2016
Puthan road,
Pettah,
Thiruvananthapuram - 695024
(Mob. [protected])

Two out of 4 concealed cisterns purchased by me as per invoice no.891 dated 25.4.2012 of m/s tara sanitarywares, trivandrum are not flushing properly for the last 2 weeks. There is some leakage in the third cistern also.
Kindly arrange to depute your sevice person to inspect the site at the above address and rectify the defects urgently

I am staying in a flat constructed by"SANGATH IPL" -since April 2010 'SANGATH PLATINA in Motera, Ahmedabad-380005.
Taps have started leaking & they require immediate servicing/repairs/replacement. As we understand from the builder that these are sill in warranty period.
We would request you to do the needful at the earlirst.
Regards
R L Malhotra
B-302, Sangath Platina, Motera, Ahmedabad
Mob: [protected]
e-mail: [protected]@yahoo.co.in

We have submitted a complaint for leakages of water from the water mixture tap on dated 11/5/ 2016 complaint no 290201 . One representative came and repaired but he could not . Again complaint lodged on 13/5/2016 complaint registration no 295858 again repair failed than again complaint lodged on 18:5/16 but the history repeated again and again . We have lodged complaint on 19/5/16 But all our efforts are in vain . The representative of the company are found incompetent to resolve the problem faced by us and lot of water is wasted.

I purchased this tap before two years. there is a water leakage problem from the day one, but i thought it as from sink. 2 months back my plumber identified that the leakage is from the hose of the tap, fitted.
because of this leakage the food stuff which i stored in the racks was useless... and i had a loss of around 3000 Rs., because I purchased a costlier tap from Jaquar.
i infromed this to the service center and iam waiting for past 1 month to get the problem solved...
and the service center are not responding now..
what should i do?

I had purchased some jaguar sanitary items in 2014. Out of these one toilet seat cover has been giving problems since beginning as it keeps falling down & also the cover & seat comes out. It has been attended several times but problem recurs.In past few weeks two service engineers have attended but now the problem has become worse as the last mechanic who came to attend has left the cover loose (Photo attached). He had promised to come with...

Hydraulic of the commode cover not working for the last three months. We bought it in October 2015. We have registered complaints many times, but there is no satisfactory response. The technicians make vague arguments and refuse to change the defective hydraulic. The tecnician, MD Ali who visited us on 29th April, replaced both the hydraulics with defective ones and put scratches on the commode cover. He constantly argued and while leaving told us that the services will not be free anymore and will be on payment basis in future. Also, our complaint was closed even when we wrote "unsatisfied" on the Service Job Card.
We are wondering whether its the company which decides its policies or its technicians.
We are very very disappointed with the company's response and services.