Jaquar Complaints & Reviews

My complaint number is 143040
Registered no. [protected]
My flush has been leaking since last 1 week so i registered a complaint on your customer care center. After that service man visited my place and after inspecting it he said that there isno problem in this and he left from my place without doing anything.
But i know that there is leakage as i hear the sound of water drops from flush at night.
On saturday again i made a complaint regarding this and till now i have not received any call from you guys. I have been constantly following up with you guys since saturday but no response from your end.
And now i was told that spare part i.e. Washer which needs to be changed is not available with the company dats why my complaint is on hold.
Are these kind of services you people provide to your customers??
I cant expect such unprofessional behaviour from a conpany like yours.

We have a fitting of jaguar in our one of the bathroom where the angle valve meant for geyser is leaking since last 3 months

Our society building is manav mandir and my flat number is c -701 located on vidya niketan marg siddarth nagar goregaon west mumbai 400104

Also the bathrooms washbasin drainage assembly is getting corroded

This is one year old new reconstructed buildings

This is to inform you that i have been complaining for the services/ maintenance for fittings ( Taps) since last 3 months but i believe company is not taking complaints seriously or taking customers for granted. The sole role of the company is to sale their products & then forget or leave it on the customers to call again & again. There is no after sales service given to the customers. We had installed your fittings in 7 bathrooms ( 2 floors)in our house & facing problem every month since last 2 years.

It has been observed that they are doing incomplete work.They come just for the replacement only or without parts or some other excuse but not for the maintenance /cleaning of the taps.
Below are the complaint numbers for the cleaning / maintenance but no action has been taken till date :

082556
017259 dtd 8/2
114518 dtd 11/2/17
122714

Now its a high time either company shall replace all my fittings which are not in good conditions as it is not possible for me to call every 2nd day .

Also i need contact details of the person sitting on responsible position who can answer my problems .

Jiten Kohli
[protected]
[protected]@yahoo.com

The knob has loosen up very much and every time it is falling down as the knob is quite heavy we are facing problem. I have also registered complaint . I also talked to this service person named jaydeb and his phone no is[protected]. It's been almost 1week that I am calling him for the service and wat he have to say is just BS excuses. I really fed up and I don't understand that why you guys keep such kind of persons, where the customer only is having problem and have to call 1000 times😡 We did a very big mistake by choosing jaquar.

Dear Sir,
This is to inform you that I have launched a service request to your end regarding leakage of my newly installed jaquar wall mixer sets for my newly constructed bathrooms reference no 121756 on 15th feb2017 at Sivasagar, Assam.
As per companies guidance the service person should have visit within 72hrs. But I unable to get such service from your end. Few days earlier before calling to your customer care, as the seller in Guwahati (Sunil Sanitary, ATRoad, Guwahati ) provides me one no of your service person, I over telephone being touch with your company guy called Mr. Monuj Kakoti and he assured me sending some guy called Tapas Barik for the particular work. But that guy Tapas make me wait for the whole day telling me coming in an hr, afternoon, evening etc etc after my calls to him for three four times that particular day.
But today someone called me regarding that work after expired of so called 72hrs, of which I have to manage by a local plumber spending extra money on it.
Now sir, is this a way to provide after sell service to your customers by a renowned company like you? Isn't it their duty to inform at least once as a part of their service?
Being a renowned company I simply don't understand how you people choose such unprofessional personals(getting paid by you) as a part of your service team.
This is really shame and really make me think of future purchases of your products.
In a competitive age, it's a shameful and awful experience, being touched with this kind of company.
Finally if possible kindly take some visible and proper action regarding this kind of problems for a brighter future of your company.
Regards,
Ranjan Dutta
Sivasagar
Assam

The flushing system of my concealed cistern is not working.I doubt the lever attached to the flush buttons is damaged.Further, for the last two months, there has been abnormal delay in refilling the cistern after every flushing.

Your representative may kindly be deputed to inspect and rectify the defects at the earliest.

17.2.2017 Gopinath
Kamaladalam, PRRAP - 78
Puthan Road, Petteh
Thiruvananthapuram.. 695024
Mob. [protected]

Sir,
It is inform you that our Hand Shower (H/Faucet) with 1mtr long flexible tube & hook was purchase on dt. 4th February 2016 Bill Sl. No. 7087 from Binakar Supply Agency, Mangalabag, Cuttack-753001. But it is always leakage of water from shower switch bottom point since 3 to 4 months.

Therefore I request to you, that this type of problem may kindly be solve at your end and obliged.

Yours faithfully,
Saumendra Kanungo,
Gandarpur, Cuttack. Mob. No. [protected]

This is with reference to Complaint Number 079419 made on 30 January 2017 at around 1:15 pm in the afternoon.
Since then nobody visited my place to inspect Whereas there was a TAT of 72 hours.
It is ESSCO 3in1 wall mixture bought on 28 January 2017. In the very next day water started leaking from it.
This is a sheer harassment that no one has come to settle it down yet and this is such a nasty and pathetic product buying experience.

I repeatedly asked the telecaller executives to deal the same with an urgent basis as the same fitting has been installed in my washroom and we are unable to use the same and my wife is in her advanced stage of pregnancy. I called everyday to remind for a service since I have booked the complain but with no result.

I want an immediate attention on the matter and A compensation on being harassed, giving such false commitments and getting penalised for buying such low grade product

Customer Complaint 033889
I had complained of Rusting at the mouth of the Kitchen Faucet. The faucet is in use for barely 8 months when rusting started
Company representative attended after repeated chasing
The person refused to accept that it is a manufacturing defect. As per jaquar it is chemical action. How shocking to hear this
Service head of Pune refuses to talk to customers and literally tells customers to go to Hell
I showed him other Faucets of a different brand that have provided good service for over 12 years

Have jaquar fittings in by house since 2014, however am disappointed to mention that the price paid for the premium products is not worth it.

In the year 2016 my geyser has stopped working 3 times dates :
[protected],[protected] &[protected].
However it has again stopped working, I believe that Jaquar does not have quality staff for fixing the issue and thus it is recurring.
Would not recommend Jaquar products to anyone with this kind of quality.

The same goes with the concealed flush tank which has been services thrice on[protected],[protected] &[protected].

It is a sad statue of affairs with Jaquar and will take the same to social media.

Regards,

Vishal Pitroda
[protected]

I have a purchased Gijjar for hot water by kushgra phoolbag gwalior but it is not proper working when i have started to gijjar now, gijjar is new i have no satisfy from gwalior dealer kushgra and jaguar product so pls my complain solve upto 28 jan'17 otherwise i have to support by High court

Regards

Rajesh Gaur
GM -Sales
Royal Automobiles Pvt ltd.
Address - 54, Seva Nagar Gwalior
[protected]

So called stainless steel hinges broke off after rusting. On calling jaquar was asked to pay 1200 rs for replacement. On asking why it rusted was told coz i'm using harpic!!! After a month replacement came but wrong size now i'm told waiting for stock. I'm regretting buying jaquar for my new home. Only problems and bad service
Complaint no 831081..

Cheap quality jaquar products with no customer support

Expensive shower panel, full fittings worth 40k got corroded, bubbles formed, full rust around 2 months i am calling customer support head office every where atlast they removed and left with products to send to jaquar company for testing saying excuses warranty denied saying lame excuses.i have products of parryware, hindware, ark it the same building with no problems working perfectly alright for last 16 years and very good customer support.

jaquar people are not even ready to respond for my queries and they are shouting at us

I called the customer care and my complain was attnded within a day. but the serviceman was not interested to change the deffective valve as the company does not give any warranty on the replaced parts. it is very unfortunate that company like jaquar is misleading the people by showing that their product is covered under warranty for ten years. this is only a eye wash, they only replace the deffetive parts within one year of purchase. if the product become deffective after one year one has to pay for tha deffective parts and one should note that they will not give any warranry on that service or rreplacefd parts. such a policy regarding customer care would not provide any help to the consumer. i do not expect such a policy from jaquar. i will put this issue in public platform to inform people regarding the issue for reduction in harrasment of the consumer

Leakage of kitchen sink tape at my house continuously dropping of water from tape and so there is wastage of water at my house manoj s. Agrawal f-5 uttarayan co. Op. Hsg. Soc. Ltd. Mahakali caves road, andheri east mumbai - 93 so please try to resolve the same as early as possible and call me on [protected] before coming for confirmation of availability at home.

I am having all my bathroom and kitchen fittings for last over 15 years from your company. My complaints were attended in a reasonable time. I am having frequent trouble with my Non Return Valves which are fitted in the bathrooms. The last visit was made by Mr. Tulsi Ram who charged me Rs.300/= but could not do satisfactory job. As it became un serviceable after two days of repair, I spoke to him on telephone. He informed that my NRVs have become un serviceable and need to be replaced. He also intimated that NRVs are not available at Dehradun Centre. Hence I request you to kindly send atleast two NRVs to your Dehradun Centre so that my bathroom water supply could start functioning properly.

I have purchased a couple closet wc - white with the jaq code - lys-wht-0309 from one of the dealers in panjim, goa on 08/11/11.

On 12th of this month, the flush tank of this wc broke and needed immediate replacement. I called up the customer care on[protected] and placed a request for a replacement of the flush tank. They promised me that a technician would contact me at the earliest.

As i did not get any call from anyone from jaquar even after 48 hours, i called up the customer care again yesterday and was promised that my complaint has been put on fast track. Till now - after 50 hours, i still have no iformation as to when someone would visit mu house.

As you may be aware, jaquat mainly deals with bathroom fittings and material. Any defect, breakage is an emergency as is the case with me, unable to use my wc. Therefor the response time for attending should be as minimal as can be.

I am not sure how long would it take to get my wc in working condition as the flush tank has to be procured and fixed.

Better service and coordination is required from a company of your repute. People when they buy materials/ items from you - at a very high premium - do so because of the reputation and a belief that they would get the best of the service.

To face such situation as this, is totally disgusting and deplorable.

I hope that you take up this issue with the urgency it requires.

I bought a jaguar toilet commode in 2014 and ever since I have been having problems.it has been two years now.the rep arrives takes photographs and disappears.

1.first the toilet seat keeps sliding off and despite some repair, this continues till date

2.there is a hair line crack in the toilet rim.

I have been complaining to the service toll free number repeatedly but there is no help or solution...

The high cost jaguar tap fittings are supposed to carry longer life. Unfortunately within 4 years from date of purchase/installation the spout of the tap mixer has been broken and it took 3 weeks for its replacement only at a cost of Rs 1250/- . I was wondering why such a top quality claiming product got damaged...if at all for the sake keeping the brand image and its brand value, the customer should not have been made to pay for it. It is not the money that matters ..but the goodwill also. The company may choose to refund the amount collected for which I would provide the bank a/c details if asked for.

My wash basin is not working from 2 months and i m complaining about it in its so called "just a call away" service of jaquar nd they only guarantee it to be solved in 3days max, i crrct dey only say of doing dis. Worst customer service. Better to choose local city compaonies as you could find anyone to help you.
The company's senior executives has also talked to and i gave ultimatum to solve the pronlem he agreed, but now also no genuine action has been taken to solve my problem. I m feeling like i have chosen the worst company.