[Resolved]  Jaquar — Hair line crack on the body of toilet closet white vignette model wh-wc

Address:Gurgaon, Haryana, 122016
Website:Jaquar coplaints

I purchased two closets from jaquar local supplier modern sanitary, thrissur (Kerala). While unpacking observed small crack on the body of one closet. Jaquar service personnel was called and his view is that this might have happened during transportation from local dealer to my house site.
From the crack it is evident that this is sure case of manufacturing defect.
Local dealer refused to replaced this defective unit.

I send emails to jaquar and no response from them.
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May 10, 2017
Complaint marked as Resolved 
Jaquar customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2016
Jaquar Customer Care's response
Dear Sir, we regret for your improper Customer Care assistance experience. We request you to kindly share your contact number and service call number enabling us to assist you for the required Customer Care need.
Complaint comments 


Dear Sir
Service call number 541145
RTN No. [protected]
service call completion date 25/08/2016.
My contact mobile number is [protected]
Alternate mobile number [protected].
E-mail address is [protected]@hotmail.com

Jaquar did not resolve the problem. District consumer forum awarded 12000+5000 Ruppees (legal expenses), and Modern Sanitaries(local supplier)
Paid DD, on November 2019
Problem not resolved.
Consumer protection case filed through Thrissur consumer Forum.
Forum awarded cost o[censored]nit 12000 ruppees + legal charges 5000 rippers. The local supplier Modern sanitary paid DD for 17000 rippers and case solved

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    +91 12 4474 6800
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    Plot no 306, Udyog Vihar, Phase II, Gurgaon, Haryana, India - 122016
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