Jaquar — jaquar countersunk wash basin kubix uneven surface on both sides

Address: 600088

I have purchased a wash basin jaguvar counter sunk kubix model from a major dealer in chennai on 26.10.2019 which was supplied on 28.10.2019. I have made cut opening of my plywood table top as well granite on 28.10.2019. While placing on top, the surface unevenness was noticed. Even upside down uneven surface was noticed. I made my complaint on tollfree number and my no is 00147399. Service rep called on 29th and asked for photos which i sent. Then he gave a reference of jaguvar chennai manager number and asked me to call. After speaking to him, i have sent all photos of new wash basin showing unevenness on 01.11.2019. Then on installments i was asked to furnished bill copy and bar code fixed on my delivery pack. I have sent one after the other and finished by sharing of all details by 2.11.2019. Then onwards my follow up started.in between i got an sms stating that my complaint call is successfully closed but without any resolving. After my regular follow up it was informed by manager, jaguvar that he got approval to replacement on 4th nov 2019. I was told by the same gentleman to contact the supplier to get replacement on 5th nov. But till today, 8th nov 2019 at 1100 pm no information.
Is that wrong to go for a big brand like jaguvar wash basin and face tension agony and disappointment. Is this way you as big brand in india do and react for customer and care. Total disappointment. I already made cutting on plywood table top and granite by taking dimensions otherwise i would have to other brand. What is your response for thus. I can forward all messages which i was following with your chennai manager. I want a get away from this situation. I do not know to whome i need to represent. A delay response and action is as good as denied response.

M khader basha
[protected]
Chennai