Jeeves Consumer Services Complaints & Reviews

Sir recently I have raised a complaint about my Realme43 inch tv on April27 and the technician visited my home they said that it has problem in panel and it will be replaced within 21 days but till date no response from them so I called today and asked about my complaint status they said that technician cancelled my complaint due to no response but no one contacted me When i raised complaint they provided telugu language but Today they are providing in English and Hindi only.They said that I have to raise a new complaint . So they intentionally cancelled my complaint without giving any information to me.so please take actions on Jeeves customer care.

My device is at jeeves service center from more than a month they are not returning my device and not giving correct response

My mobile picked and delivered at jeeves service center on April 18th from there they are not responding correctly they just saying wait two days every time i mail them it's been more than 1 month still they are not returning my device

3 months back, i applied for claiming warranty for my repaired microwave.. they took 1 month to process for the spare parts then another 1 month to process another spare part which they forgot to order in first go but after that, called me and said they cant buy spare parts and are ready for refund.. i accepted for the refund. Its been another 1 month, neither the technician nor the customer service is responding to my calls. I dont know when the product will be taken back and i ll be refunded to buy a new product .. such sickening service.. highly disappointed

Struggling since last 4-5 months with my Nokia TV and JEEVES services. What I have to do every month is book a complaint of my TV to customer care then in 3 days vendor came and collect TV saying it’s parts to be changed then in 4-5 days they install TV saying it’s working now…..from next day onwards problem again persist then again I have to call customer care and follow the same process which is 9-10 days every month but still problem not resolved. TV screen blackout and voice not coming I have made videos of the same but they don’t trust the videos. They told that I have to buy stabiliser as TV is not getting stabilised supply, I have installed stabiliser but problem not resolved now they r taking my TV for 4-5 days saying they have to observe the problem. Totally frustrated don’t know what to do next, I will file complaint against them as it is my last option now.

Jeeves technical person taken my tv on 27th april-2023 for repair and assure before 20th may i will get my tv but tday is 19th and nobody is responding even customer care also have no answer and i dont know whr is my tv.
Its fraud company and they dont have any person to approch only u any toll free no whr u have to call and nody will give u safistied answer

anil gupta
[protected]

Purchased Marq AC 1.5 ton in May 2021 with Extended Warranty of JEEVES from FLIPKART platform, now both the teams are not supporting, its almost more than 10 days and now they are manipulating by words that customer executive will reach in 2 days but no one will come to repair the AC.

Now the customer executive asking for gas charge while Gas charge covered clearly mentioned in the terms and condition by flipkart. I have the copy of that terms and conditions.

My order details are
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID EWFK[protected]
Plan Start Date May 19, 2022
Plan End Date May 18, 2024
Device Name MarQ By Flipkart 1.5 Ton 3 Star Split Inverter AC - White

Claim registered mail details:

Greetings from Team Jeeves!.
This is regarding Extended Warranty with EWFK[protected] for your AIR CONDITIONER.
Your request for change in plan details has been processed.
Please find the details below.

Till now no body will give proper answer. I am ready to file a case against this. Please help me by consumer complaint

Purchased Marq AC 1.5 ton in May 2021 with Extended Warranty of JEEVES from FLIPKART platform, now both the teams are not supporting, its almost more than 10 days and now they are manipulating by words that customer executive will reach in 2 days but no one will come to repair the AC.

Now the customer executive asking for gas charge while Gas charge covered clearly mentioned in the terms and condition by flipkart. I have the copy of that terms and conditions.

My order details are
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID EWFK[protected]
Plan Start Date May 19, 2022
Plan End Date May 18, 2024
Device Name MarQ By Flipkart 1.5 Ton 3 Star Split Inverter AC - White

Claim registered mail details:

Greetings from Team Jeeves!.
This is regarding Extended Warranty with EWFK[protected] for your AIR CONDITIONER.
Your request for change in plan details has been processed.
Please find the details below.

Till now no body will give proper answer. I am ready to file a case against this. Please help me by consumer complaint.

I had ordered a fan from Flipkart which was delivered on 12th May and the date given by Flipkart for installation was 14th May but till now didn't get any response from Jeeves, they aren't even picking up the call such a pathetic company with pathetic services, I need a refund on my installation amount as soon as possible.

Details of the case ID:
Dear Customer,
ABDULLAH ATIULLAH (5 STAR RATED) (Call [protected], PIN 109) has been assigned for INSTALLATION of Crompton Fan (SUREBREEZE HILLBRIZ DECO (1 Star)) (Case ID: FLIC-4WGC3G-Q5Z09H-GV875V-1FPHBZ2). Please expect a call from him. Click on http://fkrt.it/yxZyAVNNNN to find out more about the Jeeves INSTALLATION process.

Hi,

I bought 42 inches Kodak TV from Flipkart and your technician came for installation on 14.05.2023. He told to buy 3 years complete protection plan for the TV. I paid the amount on 14.05 but no details recieved so far from Jeeves. When and where do I get the details? If I want to claim for sny damage or something to my TV then how to claim without details?
I have only payment details as attached

Hi sir
i bought thomson ac 6 month before ac not cooling complaint not response in jeeves customer care pls help me

Date of Incident - 27th April 2022
Product - Nokia LED TV 55"
Incident - Accidental Damage - The TV is covered under Accidental damage policy and the claim was raised on 27th April 2023 with complain ID - CPJV[protected]/CLCPM[protected] there was no revert post calling again they raised another complain stating the earlier complain was closed by mistake without any action. The new complain raised was CLCPJ[protected] on 3rd May, the engineer after 3 days and stated the TV cannot be repaired and refund or replacement would be issued, Got a call from Jeeves stating that refund would be issued and the TV would be picked up as per process. Have been struggling since than, the TV is already been picked up but the same is not been updated in the system due to which the refund cannot be done as stated by the Customer support team. Please help with solution to have this closed.

Dear
I'm purchase in mi 43 inch TV[protected] in 2 year warranty, so I'm next in ritham electric in amc[protected] year warranty so claim to warranty,

I am writing to express my disappointment and frustration regarding the recent installation of a Marq air conditioning unit at my hotel by your technician. I am dissatisfied with the additional copper wire that was installed, as well as the demand for extra payment in order to complete the installation.

On [11/05/2023], I contacted your company to schedule the installation of a Marq AC unit at my hotel. During the initial discussion, I clearly informed the customer service representative that the distance between the outdoor unit and the indoor unit was minimal and did not require any extra materials. It was agreed upon that the installation could be carried out efficiently without the need for any additional components.

However, when the technician arrived on 11/05/2023, he insisted on installing extra copper wire for the AC unit. Despite my objections and insistence that it was unnecessary, he refused to proceed with the installation unless I agreed to pay an additional amount for the copper wire. This demand for extra payment caught me off guard and left me feeling coerced and taken advantage of.

I would like to bring to your attention that the installation process could have been completed without the use of the extra copper wire, as initially discussed. It is extremely disheartening to see such practices being carried out by your technician, as it undermines the trust and confidence I had in your company's services.

As a customer, I expect transparency, fair treatment, and adherence to the agreed-upon terms and conditions. I firmly believe that your technician's insistence on the unnecessary extra copper wire and additional payment was unjustified and constitutes a breach of our agreement.

We have brought the extended warranty for IFB machine on Flipkart.
Machine was ordered on Flipkart along with warranty. Machine is not working now and they are just taking the complaints but not working on it. Just says that their technician will visit but can not see any action. Policy No: JPPOFFK471192

I mailed Jeeves regarding cancellation of LG air conditioner extended warranty on the 19th April and also shared my bank account --- my Policy ID is EW[protected] and received a mail from Jeeves
"Please be assured that the refund of Rs 2660 as part of the cancellation of Extended Warranty Plan for LG AIR CONDITIONER has been initiated and it will be credited to your account within 8 business days. We will also share the UTR number for your reference within the next 8 business days.

It has been 13 days I have not received my refund .. I called many times to the customer care of Jeeves but they also making me fool regarding my refund by saying that you will get your refund in 48 hours

Jeeves customer care[protected] /[protected].
[protected]@jeeves.co.in

I had purchased the ac through Flipkart and installation should be done on 25th April 23 but still installation not done yet. I spoke multiple times with Flipkart customer care and every time they said sir you have to wait for till today 7pm and next day I called again they said you have to wait till 7pm. Again i called another day and they only just increasing date for resolution. After 8 days of delivery no one responding or resolve this. Today i requested Flipkart if you can't install then shall I get installation from authorised brand technician, then they said that I can not claim the warranty in that case if any part is broken during delivery. It's a complete harrasment. Even I didn't go to office on 25th bcz they said that it's a installation date and my office is far away from my home. Please look into this matter and provide any resolution. It's really a harrasment. Return period is over today and I'm still waiting for installation of AC.

Hi,
Register mobile number:-[protected],

Our household made an investment in a washing machine that came with a comprehensive protection plan, covering all potential issues for a period of 3 years. After utilizing the machine for a total of 2 and a half years, it began to malfunction and required repair. Despite reporting the issue and following up on multiple occasions, we have not yet to receive any service to address the problem.

The terms of the protection plan indicate that if a complaint goes unresolved for more than 30 days, a full refund is due. We have diligently pursued the refund for the past few weeks, but unfortunately, we have not received any response. We are disappointed and frustrated with the lack of attention given to our situation and the failure to honor the agreement we made at the time of purchase.

I had purchased the ac through Flipkart and installation should be done on 20th April 23 but still installation not done. I spoke multiple times with Flipkart customer care and every time they said sir you have to wait for till today 9pm and next day I called again they said you have to wait till 9pm. After 7 days of delivery no one responding or resolve this. Today I request Flipkart that either install it today or refund my money so that...

I purchased marqtv last year March 2022 and due to display problem I have returned and refund was made to me. Enclosing screenshot. I also purchased completed protection for rs 899. Policy I'd is CPJVML[protected]. I called the Jeeves customer care and cancelled my policy I'd on March 6 th. After that they r telling will refund amount but till date no response from their side. I send around 100 emails but no response from them. Now am discussing with my lawyer for filing case in consumer forum before that I want to try lastly so came jete