Jeeves Consumer Services Complaints & Reviews

TEAM JEEVES
I have given a complaint about my MI QLED TV bought from FLIPKART on 20th May 23 at 3 PM. The extended warranty is valid till FEB24. After waiting for a long time/days yesterday that is on the 25th The So-called engineer for MI visited my residence to repair the TV. He took some pics and said that the MOTHERBOARD is damaged and it will take 2 days to come and then we will install the new MOTHERBOARD. At night I received 1 SMS from JEEVES that a technician Sourabh Kulkarni has been assigned to repair your TV ( Case ID FLRM-TMGAPA-65KC6M-0UAW3H-C40ASS) please expect his call from [protected](PIN235).
Since morning this number is not responding so I called JEEVES Customer Care and came to know that the issue has been closed as resolved
I am really annoyed with the service provided by the JEEVES. If you are not able to repair the Product under extended warranty please let me know so that we can get it done from somewhere else.
today again they have registered new claim id CLCPX[protected]
To my surprise the owner is involved in the mail but nothing action taken till now.
Gr8 Flipkart
Than a SMS was received on 28th morning stating
Dear Customer,
Technician JITENDRA (Call: Call [protected], PIN 149) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRM-DWKE20-CDMB1H-ZGMLUF-G4LLBF8). Please expect a call from him.

Pls share code 4438 if happy or share code 4729 if not happy.
-Jeeves
Still no update.
Now please let me know have we taken extended warranty to wait for more than 10days? Whereas any other Co like UC or Balajee electricals give service guarantee in 60mim

Hello Jeeves support & Flipkart Customer Support,

I have been opened my case on 15 April 2023(Case ID: FLRV-3NGA1M-UXRPBG-8EYYAO-ZYLBDQM) regarding my VU TV video display blinking issue. The Jeeves technician came on very next day and he just did Data Reset and said might be the issue is related with Software. In the night around 9pm on same day the same issue is started again I called him and inform the same, he quickly replied and said tomorrow he will visit and check. He will come on 17 Apr 2023 and took TV motherboard for lab testing, after that there is no respond from Jeeves around 7-8 days later, I called to customer support regarding status update. Next day someone has called me for testing the motherboard we need your TV to be in lab, they came and took my TV too for testing around 28 Apr 2023. Again, same there was no update for next 10-12 days, I called customer support for status update then after that the technician called me and said your TV has been repaired and tomorrow, we will be delivered it. They came on 8th May and setup it and they closed the case, again after few hours later the same problem started, I called and inform the same to the same technician. Again, he came and took my tv on 10 May 2023 with, this time they register complaint with new case ID: FLRV-3EFNRP-GRA8AT-C6YMIJ-4JSXIZZ. I asked them why new case ID for this you should reopen the same case because the same issue is not yet resolved. They replied to me the system is not provided those feature bla-bla.

On 20 May 2023 they came and set up TV and said the problem has been resolved permanently we are even happy for listening that. But in night on the same day around 11PM the same problem started by TV I immediately informed the technician, as expected they closed the case ID and this time also new case ID: FLRV-9W0NAY-8XWBKO-NJFL2E-CY3IE9U and registered the complaint third time on 21 May 2023, this time they assigned new technician as well.

Still there is no further updated form Jeeves service support team and no one pick up the phone. This is ridicules we paid the warranty payment in advance for such type of service very disappoint.

Even I write mail to [protected]@jeeves.co.in and [protected]@jeeves.co.in on 20 May 2023 but there is no further update.

It's been around a month since my TV was picked up I was told it would be repaired in 3 days when picked up, and I was told it has been repaired and will be delivered the next day for the next 3-5 days every day after waiting for 3 days already, I called Jeeves customer care they said they take 3 weeks, then my father called and they said it gets repaired 1 month,
after making so many calls, they said it can't be repaired and sent a message that I would get a refund for the same of around 23, 800, every time I am trying to call Jeeves customer, they say, they would send an IVR link, I don't understand what IVR link means, as per my understanding it's IVRs are calls,
they are misleading me continuously and not heading to any feasible help, my refund is delayed and so I have wasted enough of my time.

I have sent all the bills by mail to Jeeves customer support trying to call them every time, but all they do is show their condolences and ask me for being patient, even after a month their seniors are not even ready to talk to the consumer, you can check my calls on Jeeves customer care between 1-3 PM, no matter how much I insisted or waited their seniors didn't even took the calls.

TV was picked up, I don't even have a single message for the same from Jeeves.

I bought complete protection plan and aided for cancellation same day but haven’t received my refund back and no responses from my them.

For Flipkart OD[protected] Samsung 7kg front load washing machine was defective as confirmed by the person came for installation I placed return for the same but due to technician visit is not being done by Jeeves, refund or return can't be done.

No any call or massage received from Jeeves for the same yet

Please make arrangements for technician visit.

I have purchased 2 years of warranty as Complete Laptop Protection from Jeeves in Flipkart for my laptop on Nov 6th 2021. I applied for service on 27th March 2023 . I handed over my laptop to the service person. As per terms within 21 days the company should provide service for product or refund.But it is more than 50 days till now and I have not receiving any updates from them either refund or service.They have not returned my laptop too.I have been trying to contact them from last 10 days through customer support and mails but they are not giving any update regarding my laptop and lagging more and more.

I have raised a request on 14th may technician was assigned for a technician against complete protection warranty for the dust patch formed on the screen . Technician visited and confirmed it as dust patch and after tv was picked up by jeeves person and returned my tv on 21st may 2023 but unfortunately dust patch was cleared and new marks were formed on the screen along with ants inside the screen.I questioned jeeves person and confirmed due to the new persons at work these new pacthes were formed .Along with these my tv back panel got scratches in the Transporation (they are carrying the TV without any protection while they are picking up my I told them take the TV in the box but they ignored) I spoke with their manager they he promised me we will replace the back panel and clear all the marks on the screen and return my TV within 2 days.But later they called me and said led screen was damaged which was not there before and informed me they raised a request for new led screen and after sometime they said if they don't get approval then they will give refund based on the terms and conditions that means they will deduct the percantage amount on basis o[censored]sage and they will give refund which will take lots of time. I said TV got damaged at your end thats not my problem, when jeeves guys took my TV there is only small dust patch and these guys damaged my TV.

My sincere request is to get my TV in working condition and I don't want any refund .

Date of purchase :[protected]
Jeeves complete protection warranty starts from[protected] to[protected]

Registered mobile no: [protected]

Details:
Name Abhishek Singh
Mob - [protected]
Mail ID - [protected]@gmail.com
Plan Name Free Screen Damage Protection
Plan ID SPFKWC[protected]
Claim ID: CLSPN[protected]
Plan Start Date Mar 9, 2023
Plan End Date Sep 8, 2023
Device Name vivo V27 Pro 5G (Magic Blue, 128 GB)
Device Model V27 Pro 5G
Device Serial Number [protected]

[24/05, 10:56 pm] Bank Of Baroda: sir matter is that i bought vivo v 27 pro from flipkart on 9th march 2023 along with that i took screen damage plan also took mobile on 30th april 23 due to sudden fall of mobile screen broke claimed in jeevaes consumer service they told process We completed the process by mail then they took 1500 in the name of processing fee through payment link then got our mobile pickup done on 4th May to Jeeves service center
According to the policy of Flipkart and Jeeves, it has been given in writing to repair and return the mobile within 10 business days of pickup, after that it has been 20 days whenever the fair is held and the answer comes that your device is currently being repaired. Make my mobile or as per jeeves policy refund 80% of the billing price of mobile to our account please request you to take the matter into cognizance and please take action with immediate effect thank you

Details:
Plan Name Screen Damage Protection
Claim ID CLSPN[protected]
Plan ID SPFKWC[protected]
Plan Start Date Mar 9, 2023
Plan End Date Sep 8, 2023
Device Name vivo V27 Pro 5G (Magic Blue, 128 GB)
Device Model V27 Pro 5G
Device Serial Number [protected]

sir matter is that i bought vivo v 27 pro from flipkart on 9th march 2023 along with that i took screen damage plan also took mobile on 30th april 23 due to sudden fall of mobile screen broke claimed in jeevaes consumer service they told process We completed the process by mail then they took 1500 in the name of processing fee through payment link then got our mobile pickup done on 4th May to Jeeves service center According to the policy of Flipkart and Jeeves, it has been given in writing to repair and return the mobile within 10 business days of pickup, after that it has been 20 days whenever the fair is held and the answer comes that your device is currently being repaired. Make my mobile or as per jeeves policy refund 80% of the billing price of mobile to our account please request you to take the matter into cognizance and please take action with immediate effect thank you

HI Jeeves, Flipkart & One plus.

IT’S BEEN A MONTH AND MY ISSUES STILL NOT RESOLVED YET.

Please find attached TV Invoice, Jeeves Extended Warranty PDF, Case ID received from Jeeves

I ordered TV on 18 October 2021 from Flipkart and installed on 22 October 2021 same date I was taken 3 years extended warranty plan Jeeves.
My One plus TV have display issues that’s why I reached to Jeeves customer service on 24th Apr’23 and they send Technician on 28th Apr’23. He checked and said TV Panel is under brand warranty, so Jeeves Technician said he is raising complain with One plus (Case id – JCRO-DPQD3E-QODKL6-TW0MON-K3T67OM) already attached which technician shared me.

After 15th Apr’23 daily basis I am calling Jeeves customer service they said it will update in next 2 days but today on 24th May’23 called Jeeves customer service they said you have to connect with One plus we have already shared your information with One plus and they provided One plus customer service number. I connect with One plus customer Service and they replied we will not entertain Jeeves complaint. we have no collaboration with Jeeves. You have to pay Service charge 944 INR along with transportation charges.
When I purchased the TV from Flipkart it offer the extended warranty through Jeeves hence it’s not my concern whether One plus & Jeeves have collaboration or not. I have purchased and paid 2499 INR for the extended warranty.

Again contacted Jeeves customer service and they replied, you pay service charge & transportation to One plus team and share all bills (invoice) along with your bank details on [protected]@Jeeves.co.in and we will refund your amount.
I don’t want to pay anything requesting Jeeves to take the action at the earliest for the repair of the TV. It’s been going on over a month.

Flipkart team – I was also connected with Flipkart care they raised concern on feedback team. Why Jeeves is your service partner I have seen Jeeves provide such as facility on new products even they have no collaboration with One plus

Requesting to all close my request as soon as possible.

Regards
Neeraj Gupta
Mob [protected]

It's been more than a 40days from picking up of my device and few days back also you asked me to wait 2 business days and it's over now please some one tell me what's going on what's the issue why are you people not returning my device

Sir mene filpkart se ek boat aavante bar 3100d khareeda uski aavaj teek nhi aa rhi ti to mene replacement request 18 may ko apply ki .replacement policy 20 may Tak ti lekin muje 23 may tach visit Mila or fir replacement accept karne ko kaha gya or call aaya .lekin 23 ko tach visit krne aaye agent ne meri sounds ki aavaj teek se nhi suni or meri problem ko solved karne ke liye rupay ki mang ki jabki tach visit free of cost ti to mene Rupay nhi diye, es liye Jeeves tachnical agent ne mere product ki replacement cencal kara di .
Or meri problem ko na to Flipkart sun rha na hi Jeeves
My Flipkart account [protected]
Please sir help me .

Sir recently I have raised a complaint about my Realme43 inch tv on April27 and the technician visited my home they said that it has problem in panel and it will be replaced within 21 days but till date no response from them so I called today and asked about my complaint status they said that technician cancelled my complaint due to no response but no one contacted me When i raised complaint they provided telugu language but Today they are providing in English and Hindi only.They said that I have to raise a new complaint . So they intentionally cancelled my complaint without giving any information to me.so please take actions on Jeeves customer care.

My device is at jeeves service center from more than a month they are not returning my device and not giving correct response

My mobile picked and delivered at jeeves service center on April 18th from there they are not responding correctly they just saying wait two days every time i mail them it's been more than 1 month still they are not returning my device

3 months back, i applied for claiming warranty for my repaired microwave.. they took 1 month to process for the spare parts then another 1 month to process another spare part which they forgot to order in first go but after that, called me and said they cant buy spare parts and are ready for refund.. i accepted for the refund. Its been another 1 month, neither the technician nor the customer service is responding to my calls. I dont know when the product will be taken back and i ll be refunded to buy a new product .. such sickening service.. highly disappointed

Struggling since last 4-5 months with my Nokia TV and JEEVES services. What I have to do every month is book a complaint of my TV to customer care then in 3 days vendor came and collect TV saying it’s parts to be changed then in 4-5 days they install TV saying it’s working now…..from next day onwards problem again persist then again I have to call customer care and follow the same process which is 9-10 days every month but still problem not resolved. TV screen blackout and voice not coming I have made videos of the same but they don’t trust the videos. They told that I have to buy stabiliser as TV is not getting stabilised supply, I have installed stabiliser but problem not resolved now they r taking my TV for 4-5 days saying they have to observe the problem. Totally frustrated don’t know what to do next, I will file complaint against them as it is my last option now.

Jeeves technical person taken my tv on 27th april-2023 for repair and assure before 20th may i will get my tv but tday is 19th and nobody is responding even customer care also have no answer and i dont know whr is my tv.
Its fraud company and they dont have any person to approch only u any toll free no whr u have to call and nody will give u safistied answer

anil gupta
[protected]

Purchased Marq AC 1.5 ton in May 2021 with Extended Warranty of JEEVES from FLIPKART platform, now both the teams are not supporting, its almost more than 10 days and now they are manipulating by words that customer executive will reach in 2 days but no one will come to repair the AC.

Now the customer executive asking for gas charge while Gas charge covered clearly mentioned in the terms and condition by flipkart. I have the copy of that terms and conditions.

My order details are
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID EWFK[protected]
Plan Start Date May 19, 2022
Plan End Date May 18, 2024
Device Name MarQ By Flipkart 1.5 Ton 3 Star Split Inverter AC - White

Claim registered mail details:

Greetings from Team Jeeves!.
This is regarding Extended Warranty with EWFK[protected] for your AIR CONDITIONER.
Your request for change in plan details has been processed.
Please find the details below.

Till now no body will give proper answer. I am ready to file a case against this. Please help me by consumer complaint

Purchased Marq AC 1.5 ton in May 2021 with Extended Warranty of JEEVES from FLIPKART platform, now both the teams are not supporting, its almost more than 10 days and now they are manipulating by words that customer executive will reach in 2 days but no one will come to repair the AC.

Now the customer executive asking for gas charge while Gas charge covered clearly mentioned in the terms and condition by flipkart. I have the copy of that terms and conditions.

My order details are
Plan Name Extended Warranty 2 Year by Flipkart Protect
Plan ID EWFK[protected]
Plan Start Date May 19, 2022
Plan End Date May 18, 2024
Device Name MarQ By Flipkart 1.5 Ton 3 Star Split Inverter AC - White

Claim registered mail details:

Greetings from Team Jeeves!.
This is regarding Extended Warranty with EWFK[protected] for your AIR CONDITIONER.
Your request for change in plan details has been processed.
Please find the details below.

Till now no body will give proper answer. I am ready to file a case against this. Please help me by consumer complaint.