Jeeves Consumer Services Complaints & Reviews

I got message from jeeves, stating that a call will come for confirmation of refund. I was waiting those days, but I didn't get any call.

Now jeeves says that, as they called but I didn't pick up so the refund was cancelled.

I just asked the representative, on salary payment date, if you are not reachable, can they simply deny the salary and will you be happy in such case?

But repeatedly saying, this is the system and that's all we can do.

How cheat.
Non contactable is treated denial of refund

A lengthy conversation is going on without and end.

Regards
Sridhar

Have taken a 3-year amc protection policy. With jeeves for my brand new vu tv purchased on 23 jan 2023. I have paid rs 3180, till date i have not received the policy details, policy wordings, inclusions and exclusion etc . Even after so many calls and reminders, emails, the company is not responding. I want the policy to be cancelled and the amount refunded to me immediately

I am facing an issue with my hdmi port of my smart TV of Oneplus(1+). It is also confirmed by Jeeves technician that its an issue of the hdmi port for which company have to change the board as per company norms.

In his 2nd visit, the technician came after 2-3 days time and came with a board, after fixing it he faced a problem of mirror image. He tried but failed to fix the issue and ask me to wait, as now he need a software to fixing this mirror issue.

After few day in his 3rd visit he again came with a new board which was the 2nd one and failed to fix the issue and stated that there is a space problem in the board for which he can't able to fix the mirror issue. As a result he again took time.The technician called someone else to guide him. It was noticed that he was unable to make any changes in the software.

A different technician came on the 4th visit and tried to fix the issue with the 3rd new board but the same thing got repeated and the issue remain unresolved.

Now on the 5th visit two technician came to resolve the issue but still it remain unresolved.

Hence at the moment we are in dark as we don't know what is happening and why this work is getting so much delayed. If company has send an original product 'new board' then they must have crosscheck before sending it to any customer.

I use my smart TV as a monitor of my computer system for which my every day work is getting hampered and causing harassment.I complained on 10th Jan and today is 30th Jan 2023 and I am still waiting for solution.

Jeeves is just sending a type of auto generated mail in which the content is same asking for time and nothing else.

I just need solution and not this type of harrasement.

Kindly help a old 70years man
My 65inch Motorola tv has shut down in warranty period with complete protection plan
I am living alone
Please help me as you can

I raised multiple complaints about the panel issue with jeeves. But my issue is still not resolved.

My mobile number [protected]
Email [protected]@gmaill.com
CMFK[protected]
My mobile has a screen issue sometime not working fine then i raised a request in Jeeves they aggred i raised in time after that they didn't arrange pickup for my mobile again escalate they arrange pickup then they picked my mobile on January 24th after 26th I got mail reply from Jeeves we received mobile and repaired send you in 10days after 10 days i asked about my mobile saying different stories wait for 5days we are working on it again same wait for 2days it going 35days now still I'm get mail we are working on it . Literally playing with my emotions and what type of company do like this
In this scenario I got mail from their repair team ur mobile out warranty we won't repair u and send back to you by bluedart again bluedart missed my mobile courier I got to know that
I escalate this issue to Jeeves consumer services saying wait for 2days
They take my mobile and now saying stories
One human how many times bear same answer
They cheated me and scammeed me harrasing me
Many mails and many calls
They still working on it
How can I take this type stupid cheating service they backend team worest
Everytime I get mental harrassement from. Jeeves Flipkart
I'm complaint register in consumer affairs ministry and consumer forum
Insurance regulatory authority
In India law must reform about consumers law
I mailed BBC india about this
Shame on you jeeves and Flipkart
This is not a service default this a harrassment and fraud scam .
Please update issue

I purchased this led tv from flipkart and also bought jeeves extended warranty for 3 years. Now after 2 years there was some manufacturing problem with my tv’s panel so I called jeeves to come and repair my tv. So in Dec 2022 one technician came to my home and inspect the TV and told me that it’s panel issue and will be repaired by them. And then on 11th Dec 2022 pick up team from jeeves visited my home and they took my tv with them and provided one job sheet to me. After that for one month I didn’t received any update from them but on 11 th Jan 2023 they called my and told me that my TV will be repaired and delivered to me by 19th Jan 2023. So I waited till 19th Jan 2023 but I got no response. Then I mailed them regarding the update and they reverted back with saying that a refund can be processed for my TV which is not acceptable as they had already confirmed that my tv will be repaired.

I have a mobile screen protection policy from jeevas flipkart. I claimed for repair option they will say it will take 20 days time to repair. And asking 500 rupees for processing fee.

They offered one more option for payout. They asked submit the documents. I submitted all the documents. But still they are say documents are not correct resubmit. I submitted more than 15 times. And the customer care people never listen what...

I have registered a complaint on Jeeves related to my TV panel issue and it’s been almost 40 days I haven’t got a proper response from the team or didn’t get the product back. as per the policy ETA for a panel repair is 21 days and it’s already crossed.
Whenever I contact their customer care they are asking for 2 more business days to provide some update.
This is clear case of cheating and violation of policy from Jeeves.
I would request you to have a look in to the complaint and escalate this to higher authority to solve the issue and no one should face the same issue again. It should be a lesson for jeeves
ticket number : Clctl[protected]

I bought a 50Inch LCD television on 14 May 2021 . The TV stopped working from 12 Dec 2022. I have bought Jeevs complete protection for 3 years. valid till 13 May 2024. The repair is pending for one month after making multiple calls to Jeevs and Nokia. Kindly give me solution on this issue

Hi sir Mera name lalit Kumar h 2 month pahle mene mi ka tv liya or sath m Jeeves ka 3 year full protacation plan liya that ab Mera tv work nhi Kar Raha h liquid damage h Jeeves mushe 500 types processing fees mag Raha h or koi sun nhi Raha h jab mene full protacation plan le rakha h to m processing fees kyo du plz reply my number [protected]

Hi Team,
I raised the complaint on nov. the company said they have provided the parts but I call nearby centre, they are saying they have not received the parts.I got multiple time call regarding tecnician visit to install the damaged item but it is nearly 2 months, it is not fixed as of now

Product:-MarQ by Flipkart LED TV (32AAHDM)

This is a clever looting business! 95% of the time, an extended warranty won't apply as repairs on new TVs are rare. And for the 5% who face issues, they have their call CENTER associates who have no clue provide the standard response "Wait for 2 business days, the technician will be arranged" until the CUSTOMER gives up. ### shameless people.

I purchased marq tv in Flipkart. My tv not working after 1 year. I was complaint registrated for Flipkart customers service center. Complaint registered[protected].my tv pickup[protected]. Till I am waiting. So My problem doesn't solve. This is the very long waiting. I am very suffering.

Please solve the problem.

I request for my refund amount of extended warranty because product is returned already. On 29 oct 2022 they only said that amount will be credited in account in 2 business days but today is 6 jan 2023 amount not received yet. Why it's taking so much time when I get the refund and the solution for this problem.

I bought a phone C31 poco from Flipkart and with it i bought complete mobile protection for the same at the same time on 14th dec 2022. Its been 21 days now and i am trying to register my complaint for the phone because it got damaged in an accident. I am trying to register my complaint and every executive of jeevas company is telling me the same story that please allow us 2 working days because in our system its not show any processing amount for the phone thats why we are unable to register ... 5 times i called and still getting the same lame reason and still my phone is damaged here... Now i don't have any option left with me to raise the complaint on twitter and in grievance against jeevas.
[protected] registered mobile number
Paras Sahni

Hi, I have purchased a TV protection policy of Rs.5000 and have requested a technician visit for a display issue. They promised to send a technician within 2 business days and kept saying the same when following up for almost a month.

Policy no: CPFK[protected]

My washing machine needed a change of Pulsator.
Jeeves technician came and confirmed the same.
Told me rs 500 would be servicing charges and 400-500 would be of new Pulsator.
When Pulsator arrived and was fitted, I was asked to pay rs 1050, rs 550 for the Pulsator. Upon requesting for invoice I was told it will be delivered via email. I received invoice of just rs 500. When called Jeeves support and asked for the final amount, they informed that it was rs 500 service charges and Rs 120 for Pulsator. I was informed Jeeves will look into it and get back but u have not received any further response from them.

I have bought a TV with jeevs complete protection my TV was working abnormal so I filled a complaint 1 month back till date no revert received even they have my TV, no update on repair status always I call and ask for update.
Still issue is not resolved. Really worst service experience from Jeeves technician and team.
CPFK[protected]

I filed a service request for my Nokia TV which is having display problem under the warrenty which i purchase under jeeves. They took my tv and send message like your tv repair completed successfully. Almost 2 months they havent returned the TV and not providing proper response. Their customer service executive always saying wait for 2 business days everytime when am calling. Its really frastuated me. Dont know when they give my tv back