Jeeves Consumer Services Complaints & Reviews

Have purchased electronic product from flipcart and got extended warranty from jeeves and now sandeep g from jeeves is not ready to give services and closing the case without resolving . Jeeves has it's own term while talking to customer and not ready to listen to the customer,

i would like to spread this to higher level

I have been complaining for 3 to 3.5 months but the TV has not been repaired yet, on how many complaints have been made on the phone, the answer is only 2 working days, I will tell you by email, even then the answer is the same, 2 working days And today it's been 3 to 3.5 months doing this but till now there is no response whenever they brought the part it was bad finally jeeves wale took the TV for repairing on 28 Nov 2022 and today it's been 23 days and they have I don't have any updates, every time they have to tell the same thing, I do a job, I don't have much time to spend half and an hour on the phone with you guys, I made the biggest mistake by taking your insurance, but now I I will not let anyone take

They have approved my cash payout of 6500 rupees and when they are transferring amount some problem from their end they have settled claim to wrong account details
Account Number : [protected]

IFSC Code : UTIB0003501
UTR Number - IN1ON22091403KGP

But my account number have ten's digit 9 in place 0
I have contacting them from months but they simply saying

"We like to inform you that we are still working on your request. Please wait for 5 business days"

My account details are as follows
Account Holder Name : MATHAMSETTY V V S KISHORE GUPTA
Account number : [protected]
IFSC Code : UTIB0003501
Registered Mail Id: [protected]@gmail.com

I have checked with bank they is no person bearing with the account number they transferred.

I have purchased my Reno 8 5 g on August month and prlurchase also screen protection plan on November 2 my phone was damaged and screen brocked I will Jeeves coustumer care and upload all images and document till that day refund was not processed every time agents different and always says 2 working day but till the they are not refund my money I am screwed I call Jeeves many time but always saying Jeeves cleared the case but Bajaj verification was pending not recieved any update from Bajaj

Insurance Premium paid against purchase order FLIK-CQQ4IU-229GAL-PCUJQ3-LBMALDE

We opted addition Insurance while installation of our Kodak Qled Tv.Subsequently TV has been returned and requested for Refunding of Insurance premium.

Welcome have submitted all the necessary information and documents as asked by your company for refunding of insurance premium on or before 21/10/2022. Later on on 15/11/2022 asked Bank Details and Cheque image and we submitted on same and confirmed the refund will get with in 10 days.

After that whenever we are enquiring, you are extending time but not getting refund.

This is very irresponsible behaviour from you company, since last 45 days we are following up for refunding of insurance premium and no one taking any concern regarding this.

Kindly look into this and refund the premium immediately.

Bindu & Suresh
[protected]
[protected]

Complaint registered with Jeeves Consumer Service for repair of my TV on 22/11/2022. Their customer service informed that their technician will attend to it in 48 hours. As nobody attended to the complaint, I've been contacting the customer care, every alternate day for the past 2 weeks, only to be provided with the same answer. On 01/12/2022, I served them an email requesting for urgent resolution of my complaint, and that too was replyed "will be attended in 2 days", and the position remains the same. Telephone number, email id, etc. of higher officials of the company are not available in their company details. Hence I approach you for help to get my television set repaired.

Claim ID: CLCPU[protected]
Policy ID: CPJV[protected]

- Dr.George Joseph
[protected]@gmail.com
[protected]

My Hisense 55 inches led tv has been picked up for repair by jeeves technician on 10th November 2022. It's been more than 15 days now but I have not received my TV yet. This is very disappointing & 3rd class service by jeeves. Kindly look into this matter
Repair claim ID CLCPV[protected]

I have kept 25 liter geyser of Havells since 3 days but the engineer of Jeeves company are neither picking up the phone nor returning the phone, sometimes even disconnecting the phone, I have not seen such poor service of any company till date. You should at least pick up the phone. But the engineer are even disconnecting the phone.

Case Id: FLIO-6F6K42-Y2PB44-8Q4I39-S6CG5Q6. Installation for one plus U1S TV.
The TV has been delivered to me on Tuesday (21/11/2022). I got SMS saying that installation will be done on the same day, but it's not done.
I am calling that person from last 3days, but he hasn't picked any of my call. Atleast he should have picked the call and told I will come on so and so date. I have no updates so far from your end. Please assign the engineer and do it right away.

I had purchased a VU TV from Flipkart along with the 2 years extended warranty from Jeeves. Since our TV was not working we asked the Jeeves to check the same. The technician came and he checked and said there's some issues with the motherboard and took motherboard and some other parts with him. Post that it has been almost 3 months still they are not responding with an appropriate answer. Everytime we call they say that "they have forwarded the concern to the concern department and will get back in 48 hours".
Since 12th Sept we are taking follow-ups with Jeeves team (Pallavi, Kavita, etc) and at last they said that they will refund the amount which is still pending.

Also when asked to share us the communication going on between the so called concern team and jeeves support they denied sharing the same.

Now we want 100% refund for the same asap.

Please find the below details and for any clarification you can contact us back.

Device Name: Vu Premium Android 108cm (43 inch) Ultra HD (4K) LED Smart Android TV with Cricket Mode
Plan Name : Extended Warranty 2 Year by Flipkart Protect
Plan ID: EWFK[protected]
EW Serial Number: JWEBOI2AL7112

It has been more than a month since I have lodged a complaint.

Date of complaint: 4th Oct 2022
EW Serial No: JM0BIFI2AJ2291
Validity: 13th June 2022 to 12 June 2024
Purchased from the Technician

The ticket ID - 2J12-39833MUSCKE-6778684

Company is cheating on me and falsely saying that the ticket is closed because I did not respond. In fact I have called them 15+ times and have mailed then on [protected]@jeeve.co.in for more than 5 times. But no resolution provided. I have shared my contact and alternat contact number over email and calls. The technician has visited and told me that the screen has to be replaced. But no action has been taken from Jeeves. It is a completely hopeless situation. I will have to throw my TV just one year 3 months into buying a new one, even after purchasing an extended warranty.

I really don't think me raising this issue is going to help me. But I just want to alert future consumers to avoid Jeeves completely. I will spread this message to as many forums as possible.

My TV got display issue .So I had registered complaint against my product Blaupaunk 55inch 4k smart tv . So the person came and take my TV on 9th nov 2022. He had not given any receipt or in written that we are taking TV. He told that you will get status from Jeeves. But now when I calling the Jeeves they told that it will take 21 days . And today also I had phone to Jeeves they told that the person will contact you and when I had called to person who has taken my TV he told that contact to jeeves. Now I am afraid that my TV has not been stolen. Please help.

Dear Team,

I already have a complaint raised on call with the issue of the tv where I am getting blue lines on the screen.

It is my earnest request to inform your engineer to install the product in my location only, as my issue is still not resolved as only your engineer (Nasir) came and taken the photo of the product and diagnosed the problem but it’s still not resolved. Please check or ai have to go the consumer forum and lodge a complaint against you.

Without any service charge as I will not pay a single penny as my extension of warranty is there already for 3 years

I had given my TV for repair to Jeeves because it has developed some black patches on display. The TV was repaired and with few weeks the TV totally Stop working with no display. When contacted Jeeves again for 90 days service protection warranty they refused to fix the TV.

The TV was working fine from past 3 years with only black patches but after repair it totally Stop working.

There was a line on my TV scree so I have raised a service request on Sep24th 2022 through Jeeves. My TV was picked up by Jeeves on Oct1st2022. I have handed over my MI TV 32'inch for repair as I bought the complete protection plan from Jeeves. I am calling the Jeeves Customer care([protected]) daily I will get only one answer from them "we will get back to your query in 2 business Days". It's been more than 35 days till now there is no status update on the TV repair.

Neither TV is not with me nor TV is repaired. I don't even know the current status of my TV.

Resolution I required : Refund for the TV and as they took more days than their TAT with penalty/ New TV same model.

Below are details of the complaint number I raised with Jeeves:
Claim Number: CLCPB[protected]

I have bought a furniture from Flipkart, which was delivered on 29/10/2022 but it was supposed to be installed on 1/11/2022 and it is yet not installed. Moreover the installation team demanding money though was fixed to be done for free from Flipkart.

I have raised request for infinix 43 inch LED TV Repair on 8th October 2022 which is come under extended warranty under Complete tv protection plan :CPFK[protected]
The complaint Registration on 8th October 2022 with ID :CLCPF[protected].
More than 3 weeks completed No response for agency Jeeves side. They are breaching terms and conditions of extended warranty policy,
Kindly assure me to get decent repair services from agency immediately

Thank you

Respected Sir,
I have registered my first complaint of nokia TV on 21 September that is not being resolved yet. I have taken a jeeves 3 years warranty plan.
Plan id: CPJV[protected]
Plan start date : 15 /10/2020
Plan end date : 14/10/2023
And still they are just increasing the dates day by day. They have picked up the TV for repairing and not even answering about it.
Now again they have increased the date.
Please help me to resolving the issue as soon as possible.
Thank you
Ram Nivas Dubey
Mobile:[protected], [protected]

I have buyed OnePlus TV 50 inch recently and I had 3 years warranty from Jeeves which I have paid extra for warranty.
Now there is an issue in my TV which is showing up some horizontal lines on the display.
It's been more than 10 days since I raised a request through Jeeves customer care service, but the issue not yet resolved.
They are not assigning any technician to look into it they are just asking us to wait each...

I have made the compliant on 12th Septemper 2022 and service person visited on 17th september 2022 and service person told panel repair and it taken back on 20th september 2022 and service person told it will take 21 days for panel repair and i have following up continuously and everyone saying within 2 days you will get the update but i have not received any update till date and last week one person has called and said the TV not repairable so we will refund aftr that no response.

i need to know the status on priority (or) i will go to the consumer court.