Jeeves Consumer Services Complaints & Reviews

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I have extended warranty plan for my LG front load washing machine with this company and its been more than a month and they haven't resolved my issue.
They have sent their technicians twice but both time with the wrong product. Not able to resolve the issue even after so many requests and calls. Very very pathetic service providers. My complaint no is - CLCPQ0S0 8220556
AND Ticket No is - IN[protected]

My complaint is registered since 5th of August 2022

Jeeves is not helping me in anyways.. You guys are mentally torturing me. I gave my phone on 23rd August and today is 12th of September. I haven’t received my phone.Every time I call you guys say 5 business days you will get back which never happened. I have no option left than file a complaint to police now as you are keeping my phone without my permission. I will go to social site and post about you guys. I have recordings for all the representative I spoke with over the phone. I need my phone.

The incident claim was raised on 24th August, 2022 but till today there was no update in picking up the parcel.
Its been nearly a month and they are still saying 2 working days whenever I’m calling them.

I have called them like a million times and every time its the same story.

There is no proper mail or information regarding the claim pickup and updates.

I have also called Blue dart and they said that the pickup was cancelled from the jeeves end .

When the blue dart people are updating everything very properly, why cant the JEEVES CARE cant the initiative and respond to solve my issue.

I feel they will drag this issue till my warranty period gets ended and then finally say that sorry we cant process anything now as the period got ended!

Contact: [protected]

Facing issue with Purchase 1+TV from Flipkart as unable to seen any pic on display. Jeevas representative came 10 days back and analyse the issue however he couldn't find and solution and I am following since last 15 days but not getting any response from Jeevas. Need immediate resolution on this.

Plan ID: CPJV[protected]
Plan Start Date: 30/09/2021
Plan End Dare: 29/09/2024

Hi, im Gurudas Santosh Naik, I had been informed on 9Aug22 that my Vu tv couldn't be repaired after being picked in the month of July22. So i had chose the refund amount but till date its not being processed. Whenever i call Jeeves customer they say it will process in two working days, and now its past one month. Also every now and then Jeeves team is calling me for asking when the tv was picked even after answering this question so many times!! I'm literally fed up with this issue. Will i be getting the refund amount i was promised ?

I clam for cash payout on 14 august2022 and till this day 8 sep 2022 clam is not initiated I call many time on Jeeves coustumer care many time but all time costumer care reprasantative saya jeeves verification complete but Bajaj verification not completed it will be take 2 working day he ask every time same I contact coustume care contact 9 to 10 times they always says Bajaj not verified the document we contect to the higher atthurity but till this day I call the Jeeves they saying same so my insurance money was waste I am realy disappoint Jeeves service and I don't buy this insurance
My register mobile no [protected]

On Aug 22 nd we have purchased tv and it is installed on Aug 23rd.

On aug 23rd i have purchased additional warranty from Jeeves technician.

Due to problems with tv we have initiated refund for this tv from Flipkart and the process is started and amount is refunded.

I reached out to Jeeves support team and requested them to refund my money back due to no tv I have.

It's almost 5 days completed so far I i haven't received any proper response from team and amount.

I raised the compailent on TV problem to Jeeves support team 22/08/2022
Each time they are telling false information and waiting time 2days.After 2 days again takes a compailent wait customer to 2 more days.
I compailnted multiple times no technical person reachout our home.jeeves team continuously changes there words on issue.

We have purchased tv from Flipkart and Flipkart had sended Jeeves installation person...we had be explained about 3 yrs insurance of rs 6593 / we had got recipts of d same .we asked is dis d recipt which do not contain any helpline number or contact number of company no any terms and conditions was provided...dey said yes dis is only receipt and for any query u contact mi Mr Devendra.i said ok
On 4 th day of installation tv was not...

Have raised this complaint on 2nd Aug and during my past one month i have raised called multiple times to check the status however no one told that this is not covered and infact i was being told that if we will not be able to repair product within 30 days you will be getting a refund of the product as we have a 30 days repair guarantee.

Now suddenly after 30 days when its a time to honor the 30 days repair policy i am getting this mail that claim has been cancelled, I have taken full comprehensive policy which includes all kind of damages ( including accidental and liquids damages) so i am not sure why this is now after 30days suddenly not covered under the claim .

Is this due to now you have to pay back for not repairing my washing machine i am being given a base less excuse. If this was not covered under the policy why my claim has not been cancelled with in 5-7 days and today suddenly it is Enlighted that this is not covered.

can you pls look in to this or I will raise this to consumer forum since i have taken a policy and at time of honoring the policy i have been told that your claim is being rejected.

Claim Settlement Issue
My Mobile screen got damage in accidental fall. I raised claim through Flipkart in July end. I uploaded all details required for claim settlement. after few days Claim got Approved and credited in 5 days. After 10 days I contacted customer care on this, they said, "we escalated your issue please wait for 2 days". This process they continued for 25days by 12times calling customer care. After that they...

I had bought thompson tv from Flipkart and also brought 3 year extended warranty on it which was provided by jeeves consumer services. They took my TV on 3 Aug 2022 and till date there is no update on it and if you call customer service than they will tell you that you will be provided a update in 2 days but till now there is no update on it. And I'm really fed up as nobody knows when will my tv panel be repaired and when will I get the Tv back. My claim number is FLRT-70I82O-08GH48-KGVBCS-CD5LRHL kindly help to resolve the issue.

Regards,
Joseph Cardozo
[protected]

Claim No: CLCPK[protected]
Date of the incident - August 05, 2022
Date of technician visit - August 08, 2022
I have taken 3 years of complete protection for my LG Television where the product will be fixed for any damage. The technician visited my house on August 08, 2022. He indicated that one of the parts is faulty and he will place the order to replace it. He indicated that the part will come in one week. I called the customer care again on August 19, 2022 where I was informed that turnaround time (TAT) for the company is 21 days from the date of technician log. I have called Jeeves Customer care 3 times today and each time I have received a different answer. Once they said it will be done today and in the next two calls they indicated that it will take 2 more working days. I am logging my complaint at 5.15 pm on August 30, 2022 as I don't see any action from the Jeeves company. This is purely a lack of professionalism and keeping the time commitment. Attaching the invoice that I have paid to take the protection plan. Also attaching message that I received to confirm about August 30, 2022 commitment.

Resolution - As this is the complete protection plan so I want to get the entire refund for my television or I need a brand new television as a replacement.

It has been more than 7 days and Jeeves is not arranging for technician home visit for my MI TV.

Claim ID CLCPT[protected]

This is regarding CLAIM processing (CLCPN[protected]). The device was collected from my place on 12-Jul-2022. I have been following up with them since then and every time the ask me to wait 5 business days. It has been more than 45 days now where as the TAT for device repair is 10 Days.

Kindly help in the matter

I have bought a Ifalcone TV through Flipkart and took additional 3 years warranty by making additional payment. The additional 3 year warranty was given by Jeeves consumer services. I faced an issue in my TV in this month and when I contacted Ifalcone they asked me to contact Jeeves as the company warranty got expired and extended warranty people only can solve the issue. Hence I contacted Jeeves customer care number on 17/8/22 I raised a complaint and the resolution time given was 72 hours evan after 10 days there is no response from their end when ever I tried to escalate this case through customer care they are telling it’s already escalated. But till Datar I have not received any resolution and now I doubt it’s a genuine service partner or not

I have bought a TV (Mi 4A Horizon Edition 80cm (32 Inch) HD Ready LED Smart Android TV) from Flipkart with Jeeves Complete Protection Plan for 3 years. After 1 year I am facing sound problem in TV. I reported the issue to Jeeves customer care on 04 Aug 2022 and Jeeves has said that the issues will be resolved within 21 days. I was following with them and every day they say same thing like we are sorry and it will be resolved in 21 days.
Today it has been 24 days since I complained but till now the problem is not resolved. When I called again today, he said your part of product has been ordered from us on 7th August and accordingly you wait till tomorrow, it will get resolved.
Therefore, I request you that if my problem is not rectified till tomorrow, then strict action should be taken against concern team. Because if the company is defamed due to some employee, then that employee and that department have no right to work.
CLAIM ID: CLCPE[protected]
Registered Mobile No.: [protected]
Registered Email: infonadeem.[protected]@yahoo.com

My Mobile screen got damage in accidental fall. I raised claim through Flipkart first time in July end. I uploaded all details required for claim settlement. after few days Claim got Approved and stated 4250 amount will be credited in 5 days. After 10 days I contacted customer care on this, they said, "we escalated your issue please wait for 2 days". This process they continued for 10days by 5 times calling customer care. After that they cancelled my approved claim and removed it from flipkart status also. They asked me to re-register claim and resubmit documents. I submitted docs, received email your money will be credited in 5 days. After then they will cancel this claim and will ask again for register claim. Till now I have gone 3 times through this never ending process.
CLCMQ[protected]

I have any extended warranty on the following device
Device Name : Nokia 107.9cm (43 inch) FHD Smart TV (43TAFHDN)
Device Model: 43TAFHDN

The Tv is not working on now and I am unable to contact Jeeves support.