Jeeves Consumer Services Complaints & Reviews

I have raised complaint on 4th March as my recently purchased xiomi tv is been damage. I have purchased extended warranty of complete TV protection. So my damage tv can either be refunded or repair.

On 6th March after paying Rs500 Jeeves services send their technician name shah Aalam shaikh. So he came and inspected the whole incident.

Then after that I have received one text message from them stating this:-

""Dear Customer,
Technician SHAH ALAM SHAIKH (Call: Call [protected], PIN 121) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRX-5U0FCN-TWUCV2-4USVKA-HSOBA7O). Please expect a call from him."

But no one called till date. To which I initiated mail request to them and from that day till now they are simply saying this that we will revert by 2 working days.

Its already been 10 days passed.
Kindly help me on this as I am getting frustrated a lot.

Hi,

I have raised my complaint on 4th of March. Complaint ID :- JVS-708733

My recently purchased TV is damage due to accident of wall mount.

On 6th March they have send one technician after I paid 500 Rs to inspect the issue. On Sunday 12th March I received one message from them stating this :- "Dear Customer,
Technician SHAH ALAM SHAIKH (Call: Call [protected], PIN 121) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRX-5U0FCN-TWUCV2-4USVKA-HSOBA7O). Please expect a call from him."

But I haven't received any call and this number is showing always switch off.

After that I send them mail on 12th March to which every time they are saying will revert after 2 working days. Today again they have send the same reply.

My Ticket id is still pending after so many call to Jeeves Help Line, They said your problem solve in 21 working days if not solve your problem we give you refund of your TV but after one month there is no solution and no call from their end.

I call daily to jeeves help line they always said sorry for inconvenience give 2days or 48 Hour your problem will resolve or refunds team will call you we accelerate your call/problem to our backend team but my problem is still pending.

NO CALL FOR REFUND OR SOLVE MY PROBLEM

My sound system is not working need service for the product.

I had purchased a television on 3rd September 2019 from Flipkart but the technican who came to installed a television was from Jeeves Consumer Services. So, i took the extended warranty from them. Now, the tv got damaged, it work well for 30 to 45 minutes in a day and it automatically get shut down after that. There was no any possibility to open the tv after that in a day. I have complaint to the Jeeves consumer service several times, but they only fool the consumer by saying that they will repair the tv as soon as possible. But i am facing this same issues from last six months, but not getting any solution from their ends. Technician is arguing that wiring is not proper in my house. But how it's possible, as other appliciances work properly well from last 15 years and also the other television work properly well in the same room. So, i am requesting them to repair my tv as soon as possible or refund 70 percent of the total purchased cost as per company policy in the 3rd year of the extended warranty. My television extended warranty is till 2nd September 2023. So, i request you to that necessary steps against the jeeves consumer services as soon as possible.

It’s been two consecutive days that #jeevsconsumerservice has failed to provide to installation and demo service of my newly purchased VU glo-led TV purchased from Flipkart. Moreover, their number provided is not even reachable. Such unprofessionalism should not be tolerated at all. If you cannot provide what you committed then don’t claim to give the services either. I demand immediate action.

#caseid- FLIV-96JDJR-T0N5PW-UCWUPI-T1BTYB9

Dear team fake reporting doen by your technical visit We order mobile phone on Flipkart side and some network issues on ph technical visit in our residence they approved mobile is Defective product but after that they report mobile is ok 3 times same report done I'd is Your service request number for the Technician Visit with jeeves is FLVI-50B83B-JSJIEO-JNVXEJ-8TIH81U.

Hi,

I am Sudha Kumari, I purchased Vu TV from Flipkart on 30/05/2020.
Registered name- "Saurabh Kumar"
Registered Mobile number- +91-72******48
I have taken Complete Protection Plan for 3 years.
My TV was not working and had a display issue, so I complained on 14/12/2022 to the "Jeeves Consumer Services center". From Jeeves Consumer Services center one technical person came,
they have done some cleaning work on that time TV started properly, but after 15 minutes when they went again, that problem started.
I again complained to the service center, and they did the same thing, as that happened 3 more times.
Then I took action and told them to Take the TV and repair the TV, then they sent one member to take the TV.
I gave the TV for repair on 14/01/2023, but till today I have not received my TV and not get any information.

I wanted to tell you I am fed up with this Service center, They have not taken any responsibility.
Furthermore, I already called many times and told them my scenarios, but no one responded properly and correctly.
They have to return my TV on time, but still, they are not informing me anything.
Whenever i will call they will tell, wait for 2 days, we will give refund but still not got anything.
This service center is not at all good, and I don't like their process also.
I'm suffering for the last one and a half months, they are not responding and not taking initiative.

I request you to please take some action, and Please return my TV.

Please find more details in the attachments.

Regards,
Sudha

I've raised a service request regarding huge noice coming from my Marq Washing machine through Jeeves customer care on Jan 3rd 2023. After 2 days one technician visited my house and told that they need to replace part, so that he asked time around 10-15 days. And charged 350/- for technician visit. After 20 days means around Jan 20th 2023 onwards technician not responding to my calls and in 1st week of feb he said he updated his status to customer portal and told me to check with them. I was keep on following up with customer care initially (1st week feb) they said technician received different product so he returned that and request for proper part. Now on Feb 13th I contacted customer support they are saying that damaged part is not dispatched from manufacturing hub. It's been nearly 1.5 month no proper response from jeeves customer care and the technician.

Technician contact : [protected] / [protected]

Refund decreased stating, i didn't respond on time
TV Taken on 28.12.2023

Refund (80% claim) message came as non repairable on
4.1.2023 &
6.1.2023
Message with a number from which i will get a call
I didn't get any call from that nember in both the days.

Later raised compliant througn flipkart.
Now as per the revised date the period of two years over by that time on 24.1.2023.

They offered me only 70% claim
When i enquired, jeeves told me as i am not reachable, it is considered as not agreeing the refund amount.

How foolish!

I said many times that i didn't deny the first claim of 80% yet they don't accept and said If I am not reachable means the refund is cancelable only.

I asked if on the salary day, if you are not available then the employer can keep the salary with him as assuming that the salary is deined by the employee?

But no resposnse from custmer care but just saying sorry sir but you only denined.

But i didn't deny.

My requirement as per the original claim only

I got message from jeeves, stating that a call will come for confirmation of refund. I was waiting those days, but I didn't get any call.

Now jeeves says that, as they called but I didn't pick up so the refund was cancelled.

I just asked the representative, on salary payment date, if you are not reachable, can they simply deny the salary and will you be happy in such case?

But repeatedly saying, this is the system and that's all we can do.

How cheat.
Non contactable is treated denial of refund

A lengthy conversation is going on without and end.

Regards
Sridhar

Have taken a 3-year amc protection policy. With jeeves for my brand new vu tv purchased on 23 jan 2023. I have paid rs 3180, till date i have not received the policy details, policy wordings, inclusions and exclusion etc . Even after so many calls and reminders, emails, the company is not responding. I want the policy to be cancelled and the amount refunded to me immediately

I am facing an issue with my hdmi port of my smart TV of Oneplus(1+). It is also confirmed by Jeeves technician that its an issue of the hdmi port for which company have to change the board as per company norms.

In his 2nd visit, the technician came after 2-3 days time and came with a board, after fixing it he faced a problem of mirror image. He tried but failed to fix the issue and ask me to wait, as now he need a software to fixing this mirror issue.

After few day in his 3rd visit he again came with a new board which was the 2nd one and failed to fix the issue and stated that there is a space problem in the board for which he can't able to fix the mirror issue. As a result he again took time.The technician called someone else to guide him. It was noticed that he was unable to make any changes in the software.

A different technician came on the 4th visit and tried to fix the issue with the 3rd new board but the same thing got repeated and the issue remain unresolved.

Now on the 5th visit two technician came to resolve the issue but still it remain unresolved.

Hence at the moment we are in dark as we don't know what is happening and why this work is getting so much delayed. If company has send an original product 'new board' then they must have crosscheck before sending it to any customer.

I use my smart TV as a monitor of my computer system for which my every day work is getting hampered and causing harassment.I complained on 10th Jan and today is 30th Jan 2023 and I am still waiting for solution.

Jeeves is just sending a type of auto generated mail in which the content is same asking for time and nothing else.

I just need solution and not this type of harrasement.

Kindly help a old 70years man
My 65inch Motorola tv has shut down in warranty period with complete protection plan
I am living alone
Please help me as you can

I raised multiple complaints about the panel issue with jeeves. But my issue is still not resolved.

My mobile number [protected]
Email [protected]@gmaill.com
CMFK[protected]
My mobile has a screen issue sometime not working fine then i raised a request in Jeeves they aggred i raised in time after that they didn't arrange pickup for my mobile again escalate they arrange pickup then they picked my mobile on January 24th after 26th I got mail reply from Jeeves we received mobile and repaired send you in 10days after 10 days i asked about my mobile saying different stories wait for 5days we are working on it again same wait for 2days it going 35days now still I'm get mail we are working on it . Literally playing with my emotions and what type of company do like this
In this scenario I got mail from their repair team ur mobile out warranty we won't repair u and send back to you by bluedart again bluedart missed my mobile courier I got to know that
I escalate this issue to Jeeves consumer services saying wait for 2days
They take my mobile and now saying stories
One human how many times bear same answer
They cheated me and scammeed me harrasing me
Many mails and many calls
They still working on it
How can I take this type stupid cheating service they backend team worest
Everytime I get mental harrassement from. Jeeves Flipkart
I'm complaint register in consumer affairs ministry and consumer forum
Insurance regulatory authority
In India law must reform about consumers law
I mailed BBC india about this
Shame on you jeeves and Flipkart
This is not a service default this a harrassment and fraud scam .
Please update issue

I purchased this led tv from flipkart and also bought jeeves extended warranty for 3 years. Now after 2 years there was some manufacturing problem with my tv’s panel so I called jeeves to come and repair my tv. So in Dec 2022 one technician came to my home and inspect the TV and told me that it’s panel issue and will be repaired by them. And then on 11th Dec 2022 pick up team from jeeves visited my home and they took my tv with them and provided one job sheet to me. After that for one month I didn’t received any update from them but on 11 th Jan 2023 they called my and told me that my TV will be repaired and delivered to me by 19th Jan 2023. So I waited till 19th Jan 2023 but I got no response. Then I mailed them regarding the update and they reverted back with saying that a refund can be processed for my TV which is not acceptable as they had already confirmed that my tv will be repaired.

I have registered a complaint on Jeeves related to my TV panel issue and it’s been almost 40 days I haven’t got a proper response from the team or didn’t get the product back. as per the policy ETA for a panel repair is 21 days and it’s already crossed.
Whenever I contact their customer care they are asking for 2 more business days to provide some update.
This is clear case of cheating and violation of policy from Jeeves.
I would request you to have a look in to the complaint and escalate this to higher authority to solve the issue and no one should face the same issue again. It should be a lesson for jeeves
ticket number : Clctl[protected]

I bought a 50Inch LCD television on 14 May 2021 . The TV stopped working from 12 Dec 2022. I have bought Jeevs complete protection for 3 years. valid till 13 May 2024. The repair is pending for one month after making multiple calls to Jeevs and Nokia. Kindly give me solution on this issue

Hi sir Mera name lalit Kumar h 2 month pahle mene mi ka tv liya or sath m Jeeves ka 3 year full protacation plan liya that ab Mera tv work nhi Kar Raha h liquid damage h Jeeves mushe 500 types processing fees mag Raha h or koi sun nhi Raha h jab mene full protacation plan le rakha h to m processing fees kyo du plz reply my number [protected]