Jeeves Consumer Services Complaints & Reviews

I bought LED smart TV in Flipkart and purcahsed the extened warranty plan with Jeeves. Right now, during this extended warranty perios my TV has some issues and i register my complaint through email and they send service technicians to identify the fault. After that no one come and resolve and while we call they telling different reasons and now no one response. I mail again to the customer support but no any response again. Need help to get solution.

I had placed a request for my fridge and it has been more then 2 months since the fridge has not been repaired. despite following up continuously with them. as per their terms they will refund the amount if the same hasnt been repaired. but to no avail have they responded
CPFK[protected] policy number

Dear Sir/ Madam,
This is regarding the complaint number: CLCPL[protected], Dated/ 3/10/2022
Complainant name: Chiranjeevi
We have paid and taken an extended warranty service from you.
The particular ticket was opened on 3rd October, and was promised to be closed by 7th of October. But everytime we call, your people repeat the same thing - "2 more days". Till now no agent or technician has come for an inspection or contacted us. We contacted again on 9th of October, and was repeatedly again given the same answer "2 more days". We contacted today, and were told that the complaint was canceled and closed citing the reason that the customer was not available.
We, the customer, were available the whole day, for the past few days - waiting for you or your technician for a contact or visit. Nor did we even receive any missed call. The citing of "customer not available" isn't the first time, when everyone were actually available. Now you agent says that the complaint has been closed, and we need to raise another fresh complaint only after Saturday. This is such a pathetic response and service, after taking money from us for the extended warranty support, and this is causing us immense trouble.
Please help us in solving this at the earliest.
Attached here are the invoices for the product and the extended warranty.
PS: Adding consumer helpline here, for their esteemed support in solving this.

Thank you.
Chiranjeevi Amaravadi

I claimed complete protection for my TV (claim ID: CLCPV[protected]). It's been a month now since I claimed it and yesterday (12th October) I got a call from them (number:[protected] stating that the TV is repaired and ready to be delivered. I wanted 24 hours for the delivery person to call me but I didn't get a call. So I called their support today (13th October) and now they say the TV cannot be repaired. They are doing this to every claim as per the online reviews. They do not repair any products. Instead, they say they will provide a refund on which we cannot afford to buy a new TV. The model I have is still on the market and the panel is still available. I didn't know then why the part cannot be replaced. I need a full explanation.

हैलो, मैंने फ्लिपकार्ट से SAMSUNG Crystal Neo Series 108 CM Ultra HD 4K LED Smart TV मंगाया था जिसकी डिलीवरी 3 अक्टूबर को हुई थी। इन्स्टालेशन तिथि 5 अक्टूबर थी। लेकिन 10 दिन बीत जाने के बाद भी अभी तक इन्स्टालेशन नहीं हुई है। पहले कहा गया कि 5 अक्टूबर को इन्स्टालेशन श्री दिलशाद ([protected]) द्वारा किया जाएगा। लेकिन उसने बहाने बना दिये। सुश्री सरिता ([protected]) को फोन किया तो उसने भी अब तक बहाने बना कर इंस्टालेशन नहीं करवाया। इसके बाद फिर 10 अक्टूबर को मैसेज आया कि इन्स्टालेशन परवेज़ आलम ([protected] पिन-263) द्वारा किया जाएगा। लेकिन आज तक इन्स्टालेशन नहीं किया गया।
मैं यह जानना चाहता हूँ कि यही आपकी सर्विस है। उपभोक्ताओं की शिकायत का निवारण आप इसी प्रकार करते हैं। क्या आप ऐसे लोगों के खिलाफ कोई कार्रवाई करते हैं या नहीं?
मैंने कितनी बार इन सबको फोन किए लेकिन कोई भी अपने काम के प्रति समर्पित नहीं है। अगर आप इंस्टालेशन नहीं कर सकते तो कृपया मैसेज भेजकर सूचित करें ताकि मैं आगे शिकायत कर सकूँ। मैं इस कंपनी पर कभी भरोसा नहीं करता क्यूंकी इसकी सर्विस और इसके काम करने वाले लोग बहुत ही खराब हैं। मैं इससे पहले भी इसको आज़मा चुका हूँ।
मैं नहीं जानता फ्लिपकार्ट ने आपके साथ क्यूँ पार्टनरशिप की है। लेकिन मेरा आपसे निवेदन है कि आज मेरी टी.वी. का इन्स्टालेशन करवाने की कृपा करें नहीं तो आज मैं राष्ट्रीय उपभोक्ता हेल्पलाइन में शिकायत करने के साथ-साथ मंत्रालय को भी शिकायत भेजूँगा।
डॉ. नसीम अहमद
गृह मंत्रालय,
नई दिल्ली
मो. [protected]

We have recently bought furniture from Flipkart. The product has been delivered on Oct 3rd. The company Jeeves undertook to do the installation by Oct 7th. The technician or the company is not responding and keep on delaying the installation process.

I raised the repair complaint of my VU TV on 23rd Sept 2022.
Jeeves Engineer visited and inspected the TV n 24th Sept 2022.
He said the TV will get picked up for repair within 3-4 days, It's been 2 weeks now.
but nobody has come and picked it up for repair. I raised the same issue last week but no response from their side.
it's not like, I am living in any village or any outside area, if they are not responding to Mumbai-based customers, then I can't imagine what happens with those customers who are living in the village or any outside place.
as a Valuable customer of Flipkart, this is so disappointing.

service complaint No: CLCPQ[protected].
the product comes under an extended warranty of 2 years

I have purchased a washing machine with your 3 year complete protection plan in 5th OCT 2020 but now we are facing some problem with my product.
I also call to your toll free number and got claim id - CLCPC[protected].
request you to please provide me resolution as soon as possible.
after 20-25 days not getting any response from company side.

Dear Sir,
I purchased an extended warranty from Jeeves for my Samsung Microwave when I brought it from Flipkart.
I raised an issue with my Samsung Microwave Oven on 1st September 2022. Its Claim ID is CLEWM[protected]. After that, it's been more than one month since I am following up with Jeeves, but with each call, I got different replies and different promises which never getting fulfilled by Jeeves.

1st September: Raised issue about Samsung Microwave over display and touch panel problem.

From 4th September to 7th September I got 4 calls from different Technicians for problem explanation and visit. And it irritated me to explain the same problem to each of them.

8th September: The technician visited, and confirmed that Jeeves will replace the required electronic part. But he was getting some issues with the claim. Instead of showing free part replacement, some amount was getting shown. But he told me that there might be some issue with the server and he will get it sorted out.

9th September: I called Jeeves customer care to check the status of the ticket. And they told me that resolution is in progress and the issue will be resolved within a week.

17th September: As there was no communication from Jeeves, I again called Jeeves customer care. But this time customer care told me that because of the physical damage mentioned by the Technician, they can not cover the part. But there is no physical damage. Then customer care escalated the issue and asked me to wait for 2 working days. Then I called the Technician to confirm what he mentioned, and he told me that he didn't mention anything related to physical damage. So I requested Technician also to check and get this issue resolved.

24th September: Again there was no communication from Jeeves, so I called customer care again. Now This time they told me that Part can't be covered in this extended warranty. I asked why this is not covered, it's an electronic part. But I didn't get any satisfactory reply. I asked them to transfer calls to a higher department, and they told me that they don't have call transfer facilities. And they told me that they will again escalate this issue and I will get a resolution as soon as possible.

4th October: Again there was no communication from Jeeves. So I again called customer care.
Call 1: Customer care told me that the total claim amount is Rs. 4233 and the maximum that can be claimed is Rs. 3833. That's why the ticket got canceled. I asked why it was not informed me before. And customer care told me that I need to pay Rs.400 to get the part replaced. I agreed, and I requested to get the part replaced as soon as possible. So customer care put my call on hold to fill in the required information, but after some time call got disconnected from the Jeeves customer care side.
Call 2: I called again to customer care, and this time again they told me that the part is not covered as per the extended warranty policy. So I opened an extended warranty policy document and started reading over the call. Then I again asked customer care, "Now tell me where is written that this part is not covered ". Then customer care agreed that it was a mistake from their side and part should be get covered. They will further escalate this issue to the higher department and I will get a resolution within 2 working days. I mentioned that till now I didn't get any communication from Jeeves and how this time they will provide a guarantee that Jeeves will contact me and get this resolved in 2 days. And customer care assured me that Jeeves will contact me within 2 working days. I intimated that if I didn't get any reply in 2 working days, then I will be going to raise a Complaint to Consumer Court. Even though I requested to provide higher department contact or transfer the call to them, I didn't get anything from customer care.

8th October: As expected, again Jeeves does not care about the customers, and no one contacted me, no SMS, no communication. I again called customer care, and this time they told me that a new claim needed to be raised and the previous claim for canceled. I asked for a complete report, why it got canceled and why it is not getting resolved for the past 1 month and why Jeeves is not communicating anything to me. I didn't get any answers for this.
Now a new claim has been filed and again we are back in the same loop. And I am sure that with new claim also nothing going to change.

Hi

Am facing many issues by jeeves service,

1. Technician Rizwan (Mob: [protected]) Who asked me to to send video if Accidentional damage and i sent the video and photos of it,
later he himself assuming (Without visiting the house) the TV condition and trying to update as manufactured damage and I raised the problem, later rizwan called me over the phone and said its coverable u ill get refund.(its a wrong inform given by rizwan)
2. Technician Sharif ( Mob: [protected] ) Who visited my home and removed all tv accessories, wire and kept it in a tv box . The technician informed me that it's covered in our warranty sir, will get our tv replacement or repairable in 4 to 20 working days.
which was done on 28th of september.
If its cover for repairable or replacement why they are not processed for further,
I request the concern team to look into details and provide me service.
technician shariff said in 2 days one more pickup technician will come and do the needful for further replacement or repairable process.
We trusted jeeves will do the best
kindly take action on Rizwan & Shariff for playing with our emotions from beginning and making us awaited from 7days
For more details kindly find the attachment
3. Samiulla Technician ( Mob: [protected]) came and took videos and informed us, just like the technicians above
4. Syed moin ( Mob: [protected]) came and took videos and informed us, just like the technicians above
5. aftab ( Mob:[protected] ) came and took videos and informed us, just like the technicians above
MY QUESTION TO YOU GUYS IS WHETHER JEEVAS ARE MAKING US FOOL FROM 20 DAYS, PLAYING WITH OUR FEELINGS,
WHENEVER I CALL CUSTOMER CARE THEY SAY SAME DIALOGUE 2 BUSINESS WORKING SAYS FROM 20 DAYS AND SAME WORD THEY ARE ESCALATING FROM 20 DAYS
I REQUEST CONCERN TEAM TO DO NEEDFUL
I'M BEGGING FROM 20 DAYS
.

Registered Mobile: [protected]
Order ID: OD[protected]
Complete TV Protection (3 Years)
Sold By: Jeeves consumer services Private Limited, Ship-from Address: L-169, 13th Cross, 5th Main, , Sector - 6, HSR Layout, , BANGALORE, KARNATAKA, 560102, IN-KA GSTIN - 29AABCJ9421C1ZP
Invoice Number # EAAAAB[protected]

Hi i have purchased Motorola 10.5 kg washing was delivered on 5th oct after that no one came for demo and installation of product i received SMS 2 times but no replay from Jeeves team after receiving product how may days does customer want to wait for demo and installation

I purchased nokia purebook x14 from flipkart on 8.8.21 with order id OD[protected]. along side i also purchased jeeves consumer service complete laptop protection 2 years for Rs 1749 valid from 8.8.21 to 7.8.21 CLFK[protected]

for the past one week due to some software issue the laptop which is otherwise in pristine physical condition is not working. I have called up jeeves at [protected] several times and over the past 10 days no technician has come to repair the software problem of my laptop. can someone help

I had received a message from Jeeves on 4th September 2022 . Technician name is Rakesh and also his contact number is available in message. I called him many times for repair my product but he is not attend my calls. After 24Hrs I called again but no response. On3rd day he was called me but phone is not allowed in coaching calls so I was unable to pick the call. After that I had received a message from Jeeves for reschedule the new appointment but today is 7th Oct not getting calls from Jeeves. His manager Pawan is also not responding. Very pathetic services.
Ticket ID 2I4-43543PWLSCS[protected]Jeeves

I have purchased extended warranty for Nokia 43 inches tv bought on Flipkart in April 2021. The tv has already been repaired twice in December 2021 and July 2022. It again got same issue on 2nd September 2022 and the tv was picked up on 4th September 2022. it's been more than 30 days and Jeeves is not giving me the tv nor the refund.

I've registered a complaint with Jeeves last month and I'm not getting proper follow up from them even after 1 month. My TV is still you you and your call centre executives are disconnecting my phone calls when I call u you check the statu... pathetic service

I had paid 1175/- for Pulsator on date 08.09.2022. I needed Only pulsator. But jeeves again demanding 500/- for service charge. While they did not do any thing in the washing machine.
Why are they demanding money.

Installation done on 28.9.2022 of sumsung tv and by Jeeves representative Mr.Sivdani saw and a Amount of 1000 taken for warranty extension but till date warranty extension not showing and no documents received except invoice of 1000.

Sir my tv iffalcon tv screen not working properly
i have buy complite protection plan when buy a tv i have complaint[protected] but no response from jeeves i call 3 times to customer care but my problme not reslove my mobile no is [protected]

I have raised ticket on 12 sep'22 regarding tv repair.your service person visited my home on next day. He had found problem in tv mother board.i have paid 2500 rupees to him to order the mother board.20 days gone.hence there is no reply from ur end.pls look into that

I had purchased one washing machine from flipkart, which was delivered to me on 25th September22. it was supposed to be installed on by 26th Septemeber22. But till today, no one has turned up for the same inspited of repeated call to Flipkart. Every time I lodge my complaint, they given me some reason or the other and a new date of resolving my complaint.

Fed up of their careless attitude, I have no other option but to take help of consumer forum to lodge my complaint. Since i have given my old washing against exchange of a new one, my wife has been facing lot of hard ship to wash the cloth of my family of 5.

I will like to lodge a complaint and ask for the compensation of Rs.50000/- for the hardship and mental trauma faced by me and my family in dealing with Flipkart and its associates...