Jeeves Consumer Services Complaints & Reviews

On 3rd November 2019 i have ordered a Vu ultrasmart linux os 40 inch television from flipkart and also purchased a 2 year extended warranty along with the purchase and television has delivered on 7th november 2019. Now my television have panel issue . I have asked my extended warranty provider "Jeeves" for providing warranty service but they denied my claim request. The reason told by them is "panel is not covered under warranty". But as per the terms and conditions when i purchased all parts are covered under the warranty except physical damages. If they cannot repair my television the company must provide a replacement to me as per the terms and conditions of extended warranty.

These Rowdies came to install Flipkart TV but broke TV-stand worth two lakhs. Also speaking bad languages with rude attitude. Not even installed TV, they left the place by damaging TV also. Not sure how to proceed with this issue. they also asked 2000 rupees for installing this way!!! but its mentioned free at flipkart

Jeeves Technician collected money from me for AC Service but did not provide any resolution.

Jeeves Trivandrum are cheating customers.

Dear Customer, Jeeves engineer VASEEM [protected] will call you to fix an appointment. To reschedule your INSTALLATION kindly click on www.jeeves.co.in/track/2I22-41483DVNSCA-6747749 If satisfied with service, enter 8456 at time of case closure else enter "0" - Jeeves

I want to claim warranty under plan id -EWFK[protected] for my vu led tv serial no-3TE55G1943L901DB3522199 which is under warranty period.
Half of my tv screen has been discolored.and lines are appearing on screen
Do the needful urgently.

My nokia Smart Android TV which I purchased from flipkart with Jeeves complete protection warranty of 3 years

An my Nokia TV screen turned complete Red and has lines it's just been 18 Months from date of Purchase and when I try to contact jeeves it forwards call to flipkart and cuts the call automatically and sometimes it says wrong number, even flipkart is not helping

Please help by taking some actin
And provide warranty help

Reg my Protection

Plan ID: CPFK[protected]

Claim ID CLCPW[protected].

Jeeves service is very bad for the last 45 days i am trying to chase them for an update no proper update from them,

After 45 days they delivered my tv but lost the tv remote and the original box

Now i cannot use the tv without the remote and no 1 is responding flipkart sells these insurace with their product but they do not provide any service customers service is very bad they just talk to you in automated set phrases like roborts

Hello Sir
Jeeves Service
sir / madam Mera tv ka display nahi chal araha tha Miane jeeve service me complain kiya 23 july ko and 27 july ko pickup hua or mujhe bataya gaya ki[protected] din lagega repair hone me maine ok kiya thik hai. 10 din bad maine wapas call kiya to unhone bola ki 14 days time lagata hai. or mera tv rapring me 03/08/2022 ko gaya hai. maine chek kiya to mujhe 1 sms aya tha 03/08/2022 ko.
bahut bat huaye fir maine 4 din or wat kiya 14th day call kiya to kaha 3 din or lagega 3 din call kiya 17/08/2022 Ko Repair hoke aya TV .
Then 4 Days Ke baad Wapas waise hee Problem start hua Disply is not working Maine Next Day wapas call complaint Kiya.
4 Days ke baad technician aya aise hi day by day 6 teachician aye
04/09/2022 Tv Picup Kiya, and Toady (14/09/2022) maine Call Kiya To kaha 21 Days Lagege and compny ki policy chenge ho gayee hai

Dear sir Pleases short out my problem
my latest Complaint ID :- (Case ID: FLRM-21L1U1-ONSPLZ-D9W7W0-D5IN8KI)

[protected]

I have extended warranty plan for my LG front load washing machine with this company and its been more than a month and they haven't resolved my issue.
They have sent their technicians twice but both time with the wrong product. Not able to resolve the issue even after so many requests and calls. Very very pathetic service providers. My complaint no is - CLCPQ0S0 8220556
AND Ticket No is - IN[protected]

My complaint is registered since 5th of August 2022

Jeeves is not helping me in anyways.. You guys are mentally torturing me. I gave my phone on 23rd August and today is 12th of September. I haven’t received my phone.Every time I call you guys say 5 business days you will get back which never happened. I have no option left than file a complaint to police now as you are keeping my phone without my permission. I will go to social site and post about you guys. I have recordings for all the representative I spoke with over the phone. I need my phone.

The incident claim was raised on 24th August, 2022 but till today there was no update in picking up the parcel.
Its been nearly a month and they are still saying 2 working days whenever I’m calling them.

I have called them like a million times and every time its the same story.

There is no proper mail or information regarding the claim pickup and updates.

I have also called Blue dart and they said that the pickup was cancelled from the jeeves end .

When the blue dart people are updating everything very properly, why cant the JEEVES CARE cant the initiative and respond to solve my issue.

I feel they will drag this issue till my warranty period gets ended and then finally say that sorry we cant process anything now as the period got ended!

Contact: [protected]

Facing issue with Purchase 1+TV from Flipkart as unable to seen any pic on display. Jeevas representative came 10 days back and analyse the issue however he couldn't find and solution and I am following since last 15 days but not getting any response from Jeevas. Need immediate resolution on this.

Plan ID: CPJV[protected]
Plan Start Date: 30/09/2021
Plan End Dare: 29/09/2024

Hi, im Gurudas Santosh Naik, I had been informed on 9Aug22 that my Vu tv couldn't be repaired after being picked in the month of July22. So i had chose the refund amount but till date its not being processed. Whenever i call Jeeves customer they say it will process in two working days, and now its past one month. Also every now and then Jeeves team is calling me for asking when the tv was picked even after answering this question so many times!! I'm literally fed up with this issue. Will i be getting the refund amount i was promised ?

I clam for cash payout on 14 august2022 and till this day 8 sep 2022 clam is not initiated I call many time on Jeeves coustumer care many time but all time costumer care reprasantative saya jeeves verification complete but Bajaj verification not completed it will be take 2 working day he ask every time same I contact coustume care contact 9 to 10 times they always says Bajaj not verified the document we contect to the higher atthurity but till this day I call the Jeeves they saying same so my insurance money was waste I am realy disappoint Jeeves service and I don't buy this insurance
My register mobile no [protected]

On Aug 22 nd we have purchased tv and it is installed on Aug 23rd.

On aug 23rd i have purchased additional warranty from Jeeves technician.

Due to problems with tv we have initiated refund for this tv from Flipkart and the process is started and amount is refunded.

I reached out to Jeeves support team and requested them to refund my money back due to no tv I have.

It's almost 5 days completed so far I i haven't received any proper response from team and amount.

I raised the compailent on TV problem to Jeeves support team 22/08/2022
Each time they are telling false information and waiting time 2days.After 2 days again takes a compailent wait customer to 2 more days.
I compailnted multiple times no technical person reachout our home.jeeves team continuously changes there words on issue.

We have purchased tv from Flipkart and Flipkart had sended Jeeves installation person...we had be explained about 3 yrs insurance of rs 6593 / we had got recipts of d same .we asked is dis d recipt which do not contain any helpline number or contact number of company no any terms and conditions was provided...dey said yes dis is only receipt and for any query u contact mi Mr Devendra.i said ok
On 4 th day of installation tv was not working properly so we returned to Flipkart and contacted mr.devendra and told we returned tv to Flipkart wt about insurance money .he said ur issues is genuine and we will refund ur amount.i asked wt should I do ...he said we will mail from our side u dnt worry.den after that I again called to ask till where process has reached he did conference call to his senior to ask what to do...his senior said ...put mail further and mention refund...n told mi he will do dat...till today he is telling d same.den after some days he gave us coustomer care number and told to enquire will where process has reached and gave us complaint number ..we had taken company mail id from coustomer care and mailed all in detail n Dey asked for Flipkart refund proof we had provided d same in pdf and jpg format...but company to not responding for d same ...plz solve d issues and do d needful...i think some people sitting under Jeeves company are not serving honestly...and took away our money and putting down company name by their act...Nasik branch mr Devendra is concern person we contact.plz go through dis issue till end . thank you

Have raised this complaint on 2nd Aug and during my past one month i have raised called multiple times to check the status however no one told that this is not covered and infact i was being told that if we will not be able to repair product within 30 days you will be getting a refund of the product as we have a 30 days repair guarantee.

Now suddenly after 30 days when its a time to honor the 30 days repair policy i am getting this mail that claim has been cancelled, I have taken full comprehensive policy which includes all kind of damages ( including accidental and liquids damages) so i am not sure why this is now after 30days suddenly not covered under the claim .

Is this due to now you have to pay back for not repairing my washing machine i am being given a base less excuse. If this was not covered under the policy why my claim has not been cancelled with in 5-7 days and today suddenly it is Enlighted that this is not covered.

can you pls look in to this or I will raise this to consumer forum since i have taken a policy and at time of honoring the policy i have been told that your claim is being rejected.

Claim Settlement Issue
My Mobile screen got damage in accidental fall. I raised claim through Flipkart in July end. I uploaded all details required for claim settlement. after few days Claim got Approved and credited in 5 days. After 10 days I contacted customer care on this, they said, "we escalated your issue please wait for 2 days". This process they continued for 25days by 12times calling customer care. After that they...