Jeeves Consumer Services Complaints & Reviews

I Have Purchased a KODAK TV from Flipkart, faulty within 11 months, delivered to me on[protected]. Due to 2nd Covid-19 lockdown, its installation was pending and done on 16 may 2021. As per norms it will be replaced under warranty, due to warranty starting from installation date. I have also made a complaint on flipkart regarding this, and complaint no. is-IN[protected] & IN[protected]. After visiting the engineer, mentioned on the report it is manufacturing defect, instead this company denied to replaced it, TV was taken, service center for repairing and they given the assurance me, it will be done within 14 days. It has been 2 months since I filed the complaint and 1 month over the TV was taken by their engineer and still this TV with them . After more than hundreds of emails and calls causing mental stress and dissatisfaction, no action has been taken. I even mentioned about filing a case against them but was neglected, talked rudely, put me on waiting for hours which caused me shame in front of relatives, colleagues and couldn't focus on job and family. I have also made complaint on the social media also and tag all the related owner of Flipkart/Jeeves & main stock holding company Walmart, But they making fool us and not give the proper resolution. Requested you to Please help me for return/replacement my TV due to my family & my old age mother is suffering's from not seen their devotional programs.

Hello Sir,

My name is Imran Khan, I bought Thomson TV through Flipkart on 19/3/2020 order Id OD[protected] along tv also bought extended warranty of Jeeves consumer services private limited, now my TV's pannel has burnt from inside which is manufacturing defect, the engeneer 'Nadeem' #[protected] visited and examined, repeatedly informed Jeeves cust rep that the pannel burnt from inside, but Jeeves denied to repair or replace, stating burnt is not covered, I want either repair/replaced or my money back..I don't want to get this through consumer court, would request you to check and revert.
Kindly look into the matter, expecting a quick resolution

Jeeves NER# O01XPB2
Claim ID # CLEWO[protected]

Hi Team,
I bought Samsung 1.5 Ton Inverter AC from Flipkart.
Product Installation is done by Jeeves and during the installation it was identified that product is defective.I raise a return request to Flipkart.Flipkart promised to have a technician visit by Jeeves.
1st Technician visit supposed to be happened on 25th May 2022.
2nd Technician visit supposed to be happened on 1st June 2022.

Both technician visit didn’t happen and Technician has updated that they reached me but I was not responding.

Technician is updated false information in the system and leading this case to other direction.

I would request you to take strict action against that technician and arrange technician visit as soon as possible.

Raised a request on 25th May.It has been almost crossed one week, but no technician hasn't assigned till date. I can say the services are not upto the mark.Please respond to this request

Still issue not resolved. I am being asked to wait for 24 hours each time i call the customer care number.. Poor service from jeeves

Dear sir/Madam,
I had purchased LG 32inc smart tv.Complete Protection with CPFK[protected] for your LED TV. For Claim CLCPR[protected], also I had Purchased the 3 years extended warranty from Jeeves Customer Services and LG tv was not working properly. so I raised complaint on Jeeves Customer Services on[protected] and technician was came and told that the LG tv is not repairable. So jeeves consumer services customer care executives took the consent from me about refund option and sanctioned the refund Rs 11000.product picked up after two days. after that i got the link for the payment but link was not working showing that "link is cancelled", I informed the issue to the Jeeves services through phone, They told that you will get another link in two days. but not received the link. Then again i asked about the link after five days, then they told me that due to technical issue there is the problem with link generation. After eight days they told me that send the bank details for manual ( NEFT) refund with scan copy of cancelled bank cheque. Then i have sent the bank details with scanned copy of cheque through email. I received the confirmation mail of about the bank detalis & told that i will get the manual refund in my account through NEFT. But i didn't get the refund by manual or through link. After multiple reminder through phone and email i didn't get the refund till date. Now they are only giving assurance from last five months that you will get the refund amount, but till date they are not giving the sanctioned refund amount. so kindly do the needful for getting the sanctioned refund amount at earliest.
Thanks

Out tv was not working, which was in warranty period. so asked for service they send a technician and then they said they will send one part and do the service but after almost 1 month they send a part today which is not working now saying it'll take more time .

I raised a service issue with Jeeves for a tv that is covered under extended warranty in early April. After numerous visits to repair the tv the technicians are clueless and continued to replace parts one after the other. In early May I was contacted by Jeeves support saying that the parts are not available and asked me if I want to opt for a refund of eligible (70%) amount. I went ahead with the refund processing and they came to pickup the tv after 10 days (I was told that this would happen in 48 hours). Now it's been close to a week and I am still waiting for sms/mail where I can enter my bank details for refund. Whenever I call support, they are clueless and give the same standard answer that you will get the link in 24 hours. I am sick and tired of repeating the same stuff again and again everytime I call them. Can you help resolve the issue ?

Jeeves are cheating customer, it is written any electrical part if damaged by voltage fluctuations will be covered under total protection plan, I am using Motorola refrigerator which suddenly stopped working... jeeves technician found refrigerator's drier filter is faulty which is a part of electrical system of compressor of refrigerator and also connected to capacitor.
Refrigerator stopped working since 19/5/22, raised complaints 20/5/22, today is 28/5/22, only once a inefficient technician came on 21/5/22 who concludes to jeeve support team that drier filter is not electrical part ( however he told me it is part of capacitor which damaged due to voltage fluctuations.)
Now jeeves don't send any other technician to solve the issue, and told me that part is not under total protection plan, as it is plastic part and not falls under refrigerator electrical part. Cheap business, 9 th day passed, refrigerator is standing idle not working... Please don't trust Jeeves and buy any such policy from them. They don't have any parts and charges customer with creating false information by name of inefficient technician... They don't reply over mails and no positive response over phone. [protected]@jeeves.co.in and no [protected] are their contact no.

I have purchased jeeves completed mobile protection plan and I have raised claim under this. I have made payment of Rs.1000 on 12th May 2022 but till date no confirmation has been received nor my claim status has been proceed further. Every time I ask and mail to Jeeves, they give one reply that "We are facing some technical issue while updating your claim. Kindly bear with us for 2 business day." Now 15 days has been passed but still I am not able to get any update.

My Marq smart 43 inches led tv was picked up on 10th March for repair under complete protection plan. But i haven't received back my product back. Customer support in not providing proper update. They just update that product is under repair . Now for each mail they are responding to connect to support team and support team is not responding

I just ordered MI tv in flipkart on 23 May and received on 24 May.
Flipkart registered my installation and demo in jeeves.co and they promised that technician will be coming on 25 . Till now no one contacted me .
If you're seeing this please contact me
Zaheem . Ph:[protected]
Case id : FLIM-2YJ9EU-AAPZWS-PV2HL6-288SPUO.

Hi,
I had purchased an Asus Zenbook Laptop from Flipkart on 21.10.2020 along with this I had also purchased Complete Laptop Protection (2 Years) insurance by Jeeves.
The details of the purchase along with Invoice is mentioned below.

Recently I started facing issues with the keyboard and touchpad so to claim the repair under warranty I had called Jeeves helpline / Customer care number.
I had spoken to one...

Dear sir/Madam,
I had purchased 8kg MarQ front load washing INR 21690.00 in Nov 2020 on[protected] also I had Purchased the 2 years extended warranty from Jeeves Customer Services and in Dec 2021 washing machine was not working properly getting loud noise so I raised complaint on Jeeves Customer Services on[protected] and technician was came and told that the washing machine is not repairable. So jeeves consumer services customer care executives took the consent from me about refund option and sanctioned the refund Rs 17352.00 (80% of total value of product). and product picked up after two days. after that i got the link for the payment but link was not working showing that "link is cancelled", I informed the issue to the Jeeves services through phone, They told that you will get another link in two days. but not received the link. Then again i asked about the link after five days, then they told me that due to technical issue there is the problem with link generation. After eight days they told me that send the bank details for manual ( NEFT) refund with scan copy of cancelled bank cheque. Then i have sent the bank details with scanned copy of cheque through email. I received the confirmation mail of about the bank detalis & told that i will get the manual refund in my account through NEFT. But i didn't get the refund by manual or through link. After multiple reminder through phone and email i didn't get the refund till date. Now they are only giving assurance from last five months that you will get the refund amount, but till date they are not giving the sanctioned refund amount. so kindly do the needful for getting the sanctioned refund amount at earliest.
Thanks

Technician is not receive a single phone call and services is not provided by jeeves

I bought a nokia laptop on 9th sep, 2021 and 2 yrs jeeves complete laptop protection plan, i raised multiple queries in feb as my laptop screen got partially damaged accidentally which was covered in the warranty but despite repeated mails & calls to the consumer care, i didn't receive any call from their end and today i called them to complain again regarding the same but to my surprise the old one has been mentioned as resolved. My registered mobile no is [protected].

I ordered Mi 4A PRO TV from Flipkart[protected] and added extended warranty (full protection) for 3 years from Jeeves Consumer Services. i noticed a small black dots (Check attached images) in TV display (No other complaints) on april 2022.So registered complaint to Jeeves (CPFK[protected] Claim ID is CLCPM[protected]. After that Jeeves technician's come twice. The first visit of jeeves technician, he opened and closed the TV. When he closing time occurred some cracks in the display and the half of the TV display did not work. He said the display will be replaced in a week. After the second visit of jeeves technician, the TV display was fully damaged (He opened the TV) and he told the display had some cracks would be replaced. i got a call from jeeves, told that the display has accidental damage and refund "3000rs" will be give. i try to contact Jeeves Consumer Services many times, but they are not taking proper actions and foolish to me. Actually the accident has been caused due to the technician's actions. Full working condition TV to change fully damaged TV (After the 2 technician visits).i will not accept the 3000rs refund, i spend 11K for my TV..I want the TV display in full working condition.Due to the actions of technician's, the TV was fully damaged.

I have purchased SAMSUNG AC from Flipkart (Incident: IN[protected]
Order:OD[protected]
and Complete Protection Plan(2 Years) from Jeeves Services.
i raised a request with Jeeves consumer services and they had sent the technician to check up the issue with it. After checking the issue the technician said that there is some issue PCB and he had raised a request to replace the PCB
Than struggling after almost a month i got a call from Flipkart and Jeeves that my AC cannot be repaired and you will get refund but Struggling to get refund after Flipkart made promise for refund but was not done after 45 days
Kindly help here

No one response for washing machine drier motor still one month is gone and not taken any against this compliant

Sir I've bought samsung tablet and Jeeves complete insurance which will expire on October and I'm under warranty still today, but when I claimed insurance of my product they are forcing me for payment regularly of which I've tired of ...I've valid proofs and recording that I've received broken tablet of which I've already informed agency by mail and customer care but they're forcing me for payment link and denying my claim