Jeeves Consumer Services Complaints & Reviews

MI LED TV 40" (L40M5-5AIN) problem is one speaker in not worked. extended warranty is avialable, so i called Jeeves Consumer Services. After that Jeeves technician's come. The first visit of jeeves technician, he opened TV but he is not experts technician, so crack my display moduel and closed the TV. Start the LED i saw TV display did not work. He said the display will be replaced in a week.i try to contact Jeeves Consumer Services many times, but they are not taking proper actions and foolish to me. Actually the accident has been caused due to the technician's actions.

I bought a bed from Flipkart and Jeeves was assigned for installation. The technician visited assisted me to take a furniture extended warranty which will cover dismantling and mantling twice during relocation. I called customer service to check the same and surprised to know that the extended warranty doesn't cover it.I asked them to either cover this in the same policy as promised or cancel this policy and process the refund. I fed up with their automated responses.

1) We apologize for the inconvenience and delay caused.
We have forwarded the issue to our concerned team and we will get back to you within 2 business days with the resolution.
We are putting in all efforts to get the same resolved earlier.
2) We would like to inform you that we are waiting for an update from the concerned team. Once we get an update we will get back to you with the possible resolution.
3) We understand that you want to cancel the maintenance plan plan for your product.

Kindly share the details based on the payment mode used to purchase the policy to proceed forward:
1. Bank details of the policyholder - an image of the bank passbook / cancelled cheque (if payment mode was COD)
2. Registered email id and registered phone number (Online payment mode)

4) We have initiated the refund process and the refund amount will be credited to shared bank details within 8 business days.

I bought a mobile with screen protection from flipkart. Had a screen damage and approached jeeves

1. I was asked to pay Rs.500 processing fee and mobile picked up last month. This is for damaged screen replacement.
2. Jeeves tell they tried calling me. But I didn't pick up.
3. I received my mobile day before yesterday. Shocking was it to see my mobile not repaired. The mobile was returned without any repair done. That too after more than 21-22 days.
4. After few mail communications with jeeves, they keep on telling part payment was not done. On further questioning, they tell I missed to attend a call from jeeves for asking wether few other need to be done. NOTE HERE - THEY DIDN'T BOTHER TO CALL ME AGAIN NOR SEND OUT A MAIL TO COMMUNICATE THIS.
5. Now, they ask for processing fee again to process my request

We had bought a motorola TV and not less than a year it has stopped working . When calling customer care they first said that i have to pay 14000 to change the board.. I infofrmed that i have taken 3 year addional waranty and still they keep delaying .. Every day they say they will come and fix but till now they have not.

Washing machine not working. purchased 18 January 22 under warranty &3 year complete protection plan not responding Jeeves Claim CLCPM[protected] more then 10 days not responding please support faster response

I have to get my refund amount 3415

But they are keep saying that they will refund in 2 days since 1 month same email they are repeating every time that they will refund in 2 days at 2nd day they are going to send an email that again they will need one more 2 days to give my refund .

So please help on the same and get my refund ASAP .

Hello Jeeves,
Your service is really very bad I order 1 hithachi ac from Flipkart and your agent came for installation but they didn’t install properly that’s AC’d gas start leaking but when I complained and return this product your agent is saying they will give my extra money back ( extra pipe we use for installation which we buy from your agent )when. I give them good rating please help me with that I don’t know where to complain what to do

Its before 3 months ago i had given my led to the jeeves for repair and than the said that my led is not repairable and we will initiating a refund and my refund is approved than i had bought a new led but now they were refusing to give my refund

Jeeves is the most unprofessional service support. We have to struggle weeks to get anything done by them. Customer care executive are just there to sorry the customers since they don't have any information at all. I had a nightmare while getting my TV repaired by them. It took 5-6 days and atleast 20 calls to get the mechanic check the TV. When mechanic confirmed that TV will have to be picked up and repaired at their centre, it took another 3 days and lot of calls to get the TV picked up after listening to pickup guy lame excuses. Currently, I'm struggling to get the TV delivered. Customer care doesn't have any information on repair, they always say template 2 working days, no one bothers to update the status. No really sure if there is any meaning of their escalations since I hear I'm escalating it in every call which I make to customer care. God knows if I'm getting the TV back.

My Mi TV display is not working from 13.6.2022.Can you rectify it

Complaint no. 2E31-44442PUSC[protected] has been raised on 31st May for wardrobe maintenance however no one has turned back on this complaint so far. Even customer care is also giving tangent answers.

Installation of lg ac not done even in 10 days. Just getting alternate day as dates of my nstallation. I want my ac to be installed as soon as possible.

Most recent
Dear Customer,
KARAN PAWAR (Call [protected], PIN 159) has been assigned for INSTALLATION of LG Split Air Conditioner (PS-Q18KNXE) (Case ID: FLIL-ZD73IC-4I3SB6-DXWN7L-9SA6ZO). Please expect a call from him. Click on http://fkrt.it/RcyFLtNNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 3684 if happy
-Flipkart

No one came today also, neither i received any call

LG LED TV was purchased from flipkart with 3 year extended warranty from jeeves dated 10.08.2020. Display is not working but voice of tv is comming.

Case ID: FLRI-8TDESK-7E913F-R0UM5C-UWJ7ZPQ

My TV was picked on 21st May 2022 for panel repairing. It was promised that it will be repaired and deliver within 14 days. Now it has been 22 days and I have been constantly lied by Jeeves Customer support, They told me me on 8thJune that it has been repaired and will be delivered in a day, but it was not delivered, now when I contacted again they are telling me it is still under repair. This is how Jeeves are cheating customers, their customer support is a joke they just keep telling you that they have raised an alert every time you call. There is no other contact you can reach to raise any issue . Pathetic!!

Everytime i ask for refund they delay it by saying it will be refunded within 48hrs

Flickering display and a white line mark on display. Display contrast changes intermittently.

I have received Samsung AC from Flipkart on 4th June and the installation date mentioned is 5th June and also I fot message on 5th for installation with technician details. While I'm trying technician contact number is still busy. Today is 7th, the installation not yet done. I have attached the sms screenshot.

I Have Purchased a KODAK TV from Flipkart, faulty within 11 months, delivered to me on[protected]. Due to 2nd Covid-19 lockdown, its installation was pending and done on 16 may 2021. As per norms it will be replaced under warranty, due to warranty starting from installation date. I have also made a complaint on flipkart regarding this, and complaint no. is-IN[protected] & IN[protected]. After visiting the engineer, mentioned on the report it is manufacturing defect, instead this company denied to replaced it, TV was taken, service center for repairing and they given the assurance me, it will be done within 14 days. It has been 2 months since I filed the complaint and 1 month over the TV was taken by their engineer and still this TV with them . After more than hundreds of emails and calls causing mental stress and dissatisfaction, no action has been taken. I even mentioned about filing a case against them but was neglected, talked rudely, put me on waiting for hours which caused me shame in front of relatives, colleagues and couldn't focus on job and family. I have also made complaint on the social media also and tag all the related owner of Flipkart/Jeeves & main stock holding company Walmart, But they making fool us and not give the proper resolution. Requested you to Please help me for return/replacement my TV due to my family & my old age mother is suffering's from not seen their devotional programs.

Hello Sir,

My name is Imran Khan, I bought Thomson TV through Flipkart on 19/3/2020 order Id OD[protected] along tv also bought extended warranty of Jeeves consumer services private limited, now my TV's pannel has burnt from inside which is manufacturing defect, the engeneer 'Nadeem' #[protected] visited and examined, repeatedly informed Jeeves cust rep that the pannel burnt from inside, but Jeeves denied to repair or replace, stating burnt is not covered, I want either repair/replaced or my money back..I don't want to get this through consumer court, would request you to check and revert.
Kindly look into the matter, expecting a quick resolution

Jeeves NER# O01XPB2
Claim ID # CLEWO[protected]

Hi Team,
I bought Samsung 1.5 Ton Inverter AC from Flipkart.
Product Installation is done by Jeeves and during the installation it was identified that product is defective.I raise a return request to Flipkart.Flipkart promised to have a technician visit by Jeeves.
1st Technician visit supposed to be happened on 25th May 2022.
2nd Technician visit supposed to be happened on 1st June 2022.

Both technician visit didn’t happen and Technician has updated that they reached me but I was not responding.

Technician is updated false information in the system and leading this case to other direction.

I would request you to take strict action against that technician and arrange technician visit as soon as possible.