Jeeves Consumer Services Complaints & Reviews

Fake fraud company jeeves consumer service. I bought iffalcon tv 55 inch from flipkart and took 3 years of extended warranty. My tv has display issue. Yellow, green, red horizontal/vertical lines on screen. Black screen . Not working. Till date 13/08/2022 my tv is under warranty period. I tried to CONTACT jeeves consumer service company HELPLINE number. All they do is ask for 2 days our technician will come but it's been more then 30+ days noone came. This people are rude, aggresive, pathetic on call as well. Don't value CUSTOMERs time. Fraud fake people piece of ### company. I even called them over 100+ times so far but no use. This people and their technician never helps never comes to fix problem and are useless. I request flipkart as this is your responsibility to take strict legal action against jeeves consumer service company. As a CUSTOMER i trusted flipkart and bought the tv but people/ company like jeeves consumer service breaks our trust. As it is flipkart's subsidiary company flipkart should do something. If are all of this also flipkart doesn't do anything which means flipkart is also part of this scam. I am from virar (west), maharashtra, india region. I am really disappointed because of this pathetic service.

No installation since now it's been 5 days since then the tv is lying.
Every time they cancel the appointment stating that the CUSTOMER was not ready for the appointment.
### this service.

Fwd: Jeeves- Extended Warranty Protection Plan! [ JWEBOI2AM3140 ]
Jeeves has taken my name v for repair, now they r not responding, just telling 24 hrs, 48 hrs etc they don't call, no refund..
Just fooling us by delaying on response.
We r sr citizen
My registered no
[protected]
Asha shah:
tv purchased on name

I have Vivo t1 and it is purchased by Flipkart with Jeeves protection plan
The phone is damaged in water so I file a claim .Jeeves said I have to submit 1000 rs then my phone will pick up but the claim was lodge on 26 june, 2 July i have paid registration charges still no pick up and no satisfactory answer

I am many times complaining, but they are extending dates only means 7days, 4days, 1 days etc... Nobody came at the moment, now 5 weeks ago

My New tv sometime little hanging problem but my tv in replacement period but your technician comes and they don't understamd my prblm they asking for problem video and then they reject my replacement request
2 time already they cancel my replacement don't know why ...
If i am facing some issue that's why i want replacement my product
Otherwise inthis timeperiod no one have much more time to spend with flipkart or you with jeevers cares

I have purchased a TV of thomson brand 43" alongwith complete protection plan of Jeeves for 3 years from Flipkart. After 1 year and 3 Months TV started showing a white line on display. I reported this issue to Jeeves customer service on 11th july 2022.
After Complaint A technician came to check the TV and told me that TV need to Pickup by Jeeves and will be sent to service center for repair. After 5 days on 20th july 2022 the TV got picked up by jeeves and the executive came to pickup the tv told me that i will get back my repaired TV within 7 to 10 days. I waited for 10 days but no response i received from jeeves then i called to customer care of jeeves then he told me that to wait for total 14 days from pickup to get the response then i waited for 14 days but still i did not get any response since then i called several times and also mail them many times but they are either not responding and if they talk then they are keep telling me same thing everytime to wait for 2 more days to get the response.
its been 17 days but still no response from them. they are not returning my tv.

Sir/Mam,
I dropped my phone (poco x4 pro 5g) - ₹17, 999 and it got damaged in the back glass and camera lens. Since I have purchased insurance (April-5) for ₹799 from jeeves consumer services private limited along with my phone, registered a claim via customer helpline on june 13. They replied by telling requirement of photos and a payment of ₹1000 for which link will be sent after which within 2 days pick up will be generated and within 10 days the repaired mobile will be delivered .Then I was asked to send images on all sides of mobile via mail. After this I received a successful confirmation mail of the claim after failed first attempt. Then on June 22, I received a mail for payment of ₹1000 and I have paid it within their time period of 24 hrs.Then after repeated calls and mail for my repair, the reply from their side is technical fault and would be solved in 2 days and it has been almost 45 days still pick up has not yet started. I am worried about the money I spent which is ₹1799 and if pick up happens, worried about my mobile getting returned. I have called customer helpline several times and mailed them enough which lead to mental disturbances and unable to focus on my daily activities. So I request u to do the needful to either return my money or repair my mobile as mentioned by the service company as soon as possible.

I have never encountered worse service then Jeeves . I was promised a refund and asked for bank details and all, received a text confirming the refund and its been over a month refund has not been processed and every time I'm asked to wait for two business days for a promised solution and nothing has happened and they dont even have a supervisor or a manager where i can escalate it

I would not recommend them to anyone

I have registered a complaint on March 17 regarding the repair of vu led tv. But the tv has been damaged by the technician and he is telling that the tv is now non repairable and will refund the amount. But till now i didnot receive any call or updation regarding the tv and refund. I have been calling the customer care for the last 4 months and they are telling that will give call back with 2 days, has forwarded the case to concern department. But till now there is no updation from Jeeves team. They are not transferring the call to the higher authority or to their seniors. I want a solution to this. Either replace the tv or Refund the amount to me. very poor service from the Jeeves Team including the technicians as well as the customer care service. Very much ashamed of you.

We've given our TV for service/repair and we didn't receive it back. Whenever we call customer service, we receive the same response. Please call back after 2 working days. We dont even know whether our tv is with them or someone else. they didn't give a receipt, no follow up email, no SMS. They've collected TV from our home in Vijayawada.

Installation not done by Jeeves for the Wardrobe purchased online from Flipkart

Fipkart Order ID: OD[protected]

Jeeves Case ID: FLIF-ESAYBS-AF7SEY-03PKZQ-1VUGKG6

Myself Ranjith C R.I have taken mobile protection plan from jeeves consumer service private ltd on 10/04/2022.
I have purchased Poco Smartphone from flipkart with jeeves mobile protection plan for one year.Complete mobile protection with CMFKHO[protected] & Claim id-CKCMO[protected].
In the month of june 2022.My phone got accident and its display was brocken. After on June 7th 2022, I have filed request to jeeves for claim support. Jeeves given me instructions and i was followed that instructions send the pictures of phone and cancelled cheque details through mail. After the verification from jeeves they given me one mail that will be verified same in 3 business period.

After 5 days one CS officer called me and he told that claim for smartphone approved and verified. After that i didn't get any support from jeeves. I have been contacted since june 2022.But, there is no proper support from jeeves.

I feel as if i have been cheated on it.
They commited the claim for screen damage of my smartphone.They are knowingly delaying the process. There are not giving proper clarity through mail. When ever i have contacted through mail after few hours they have been sent to me that they received document and i need to wait 2 and 3 more days for verification. Its too long now its exceeding two months. I will fight for this cheating process to customers. If we are again do this delaying process i never leave this issue.I will move legally.I have tried to communicated with grievances redressal manager through mail. But not responded.

Kindly support me to solve this issue

I have purchased a thomson led tv in flipkart with 3 years protection plan and it was under jeeves .last month due to some accidental damage my tv display started to show some horizontal lines at the bottom so i have raised a request through flipkart and they helped me to contact jeeves, after 3 days techi from jeevas visted home and worked on my tv and said its a panel issue so it must be sent to our service center .after 2 days another person from jeeves came and took my tv and said we will be working on it and will update within 10 days after that i did not receive any email or call from them then from my side I called their call center and said about my issue they said it will take 14 days for an panel issue .after 14 days i again contacted them they said that the tv is non repairable so we will be refunding 80% of amount .but i did not agreed for the refund i said just return back my tv with the repaired condition, then the agent told i have updated the issue and your concern you will be getting a call and issue will be solved in 2 days. But till today i did not get my tv back.each time when iam calling them they are saying the same thing again again (within 2 days you will be getting back your tv) but nothing happend.after that when i started inquring about this jeeves company in internet i was very much shocked by seeing lots of complaints against this company, over 20 thousands of complaints has been raised in the name of them.i dont know why flipkart is tying up with this company..pls help me i want my tv back..

Extended warranty claim registeration CLJPX[protected]. still prouct not repaired. details- product purchased in flipkart along with extended warranty from jeeves. after washing machine breakdown called the jeeves for repair. called flipkart for remedy. also contact midea support. still no solution and washing machine is under not under running condition

CASE ID: FLIM-2BMLK1-KQRLM6-OFFUJF-2E2KA5X

Nobody contacted yet for TV installation. Contact NO [protected]

May 1, 2022 informed Jeeves that my TV was complaint. Complaint number CLEWI[protected]. They pickup the TV for service. After two and a half months they sent a message that your complaint was resolved, but TV was not delivered, . After 4 days TV was delivered, but it was not working properly. The delivery team informed me that the technician will come tomorrow and resolved the problems. But till now no one has come or contacted. Next day I contacted customer care they said they will clear everything in two days. Nothing happened. After that I contacted customer care two more times. Nothing happened.

Installation date is today and your service man didn't receive call and switch off his phone after getting my call it's name Krushna kuchekar.

I was totally upset by the service feedback i received from Jeeves last few days.I had a ifalcon smart TV. It had got a screen flickering.so i registered a complaint via Jeeves toll-free number.the response was good.after which everything got disappointing.the service person took 2 weeks after registering complaint to reach my home and check the product.most disappointing thing was they call in morning telling that they will arrive that day and after which they won't pick my call or respond.and they won't come .same experience happened with the guy who agreed to collect my tv from home..he also made losing my valuable time 3-4 times. I waited for him..he dint came...like wise again it took a week to collect.he dint provide any of proof that he belongs to Jeeves and he took the product.when i asked about invoice slip he told he doesn't have such things.And i waited for the jeeves team to respond after checking my product.they dint call in first week second week or third week .i tried many times contacting them.but i failed. Atlast on the fourth week of collecting tv from home, my call got attended.He told me he will check and revert which he dint call...i again called same reply.third day i got a reply that they are looking at my product, it will take three days to check.and waited for three days .again no reply..i tried calling them daily.atlast i got reply that it can't be corrected.
First experience in my life such a poor poor poor service quality which was assured by Jeeves .many times i thought of going to consumer court because of this experience i got from Jeeves part.my humble request is that please treat your customers as customers, not like enemies.
Thankyou Jeeves

I have ordered Vguard Geyser through Flipkart and it got delivered today. As per process installation was scheduled today. Installation was not done but marked as completed.Technician arrived and I told to uninstall my old geyser and he told we will charge 350 for uinstallation and damaged the complete geyser by throwing down. My complete old geyser was spoiled now. And he started new geyser installation and he told 1 feet pipe is not sufficient...