Jeeves Consumer Services Complaints & Reviews

Sir/Mam,
I dropped my phone (poco x4 pro 5g) - ₹17, 999 and it got damaged in the back glass and camera lens. Since I have purchased insurance (April-5) for ₹799 from jeeves consumer services private limited along with my phone, registered a claim via customer helpline on june 13. They replied by telling requirement of photos and a payment of ₹1000 for which link will be sent after which within 2 days pick up will be generated and within 10 days the repaired mobile will be delivered .Then I was asked to send images on all sides of mobile via mail. After this I received a successful confirmation mail of the claim after failed first attempt. Then on June 22, I received a mail for payment of ₹1000 and I have paid it within their time period of 24 hrs.Then after repeated calls and mail for my repair, the reply from their side is technical fault and would be solved in 2 days and it has been almost 45 days still pick up has not yet started. I am worried about the money I spent which is ₹1799 and if pick up happens, worried about my mobile getting returned. I have called customer helpline several times and mailed them enough which lead to mental disturbances and unable to focus on my daily activities. So I request u to do the needful to either return my money or repair my mobile as mentioned by the service company as soon as possible.

I have never encountered worse service then Jeeves . I was promised a refund and asked for bank details and all, received a text confirming the refund and its been over a month refund has not been processed and every time I'm asked to wait for two business days for a promised solution and nothing has happened and they dont even have a supervisor or a manager where i can escalate it

I would not recommend them to anyone

I have registered a complaint on March 17 regarding the repair of vu led tv. But the tv has been damaged by the technician and he is telling that the tv is now non repairable and will refund the amount. But till now i didnot receive any call or updation regarding the tv and refund. I have been calling the customer care for the last 4 months and they are telling that will give call back with 2 days, has forwarded the case to concern department. But till now there is no updation from Jeeves team. They are not transferring the call to the higher authority or to their seniors. I want a solution to this. Either replace the tv or Refund the amount to me. very poor service from the Jeeves Team including the technicians as well as the customer care service. Very much ashamed of you.

We've given our TV for service/repair and we didn't receive it back. Whenever we call customer service, we receive the same response. Please call back after 2 working days. We dont even know whether our tv is with them or someone else. they didn't give a receipt, no follow up email, no SMS. They've collected TV from our home in Vijayawada.

Installation not done by Jeeves for the Wardrobe purchased online from Flipkart

Fipkart Order ID: OD[protected]

Jeeves Case ID: FLIF-ESAYBS-AF7SEY-03PKZQ-1VUGKG6

Myself Ranjith C R.I have taken mobile protection plan from jeeves consumer service private ltd on 10/04/2022.
I have purchased Poco Smartphone from flipkart with jeeves mobile protection plan for one year.Complete mobile protection with CMFKHO[protected] & Claim id-CKCMO[protected].
In the month of june 2022.My phone got accident and its display was brocken. After on June 7th 2022, I have filed request to jeeves for claim...

I have purchased a thomson led tv in flipkart with 3 years protection plan and it was under jeeves .last month due to some accidental damage my tv display started to show some horizontal lines at the bottom so i have raised a request through flipkart and they helped me to contact jeeves, after 3 days techi from jeevas visted home and worked on my tv and said its a panel issue so it must be sent to our service center .after 2 days another person from jeeves came and took my tv and said we will be working on it and will update within 10 days after that i did not receive any email or call from them then from my side I called their call center and said about my issue they said it will take 14 days for an panel issue .after 14 days i again contacted them they said that the tv is non repairable so we will be refunding 80% of amount .but i did not agreed for the refund i said just return back my tv with the repaired condition, then the agent told i have updated the issue and your concern you will be getting a call and issue will be solved in 2 days. But till today i did not get my tv back.each time when iam calling them they are saying the same thing again again (within 2 days you will be getting back your tv) but nothing happend.after that when i started inquring about this jeeves company in internet i was very much shocked by seeing lots of complaints against this company, over 20 thousands of complaints has been raised in the name of them.i dont know why flipkart is tying up with this company..pls help me i want my tv back..

Extended warranty claim registeration CLJPX[protected]. still prouct not repaired. details- product purchased in flipkart along with extended warranty from jeeves. after washing machine breakdown called the jeeves for repair. called flipkart for remedy. also contact midea support. still no solution and washing machine is under not under running condition

CASE ID: FLIM-2BMLK1-KQRLM6-OFFUJF-2E2KA5X

Nobody contacted yet for TV installation. Contact NO [protected]

May 1, 2022 informed Jeeves that my TV was complaint. Complaint number CLEWI[protected]. They pickup the TV for service. After two and a half months they sent a message that your complaint was resolved, but TV was not delivered, . After 4 days TV was delivered, but it was not working properly. The delivery team informed me that the technician will come tomorrow and resolved the problems. But till now no one has come or contacted. Next day I contacted customer care they said they will clear everything in two days. Nothing happened. After that I contacted customer care two more times. Nothing happened.

Installation date is today and your service man didn't receive call and switch off his phone after getting my call it's name Krushna kuchekar.

I was totally upset by the service feedback i received from Jeeves last few days.I had a ifalcon smart TV. It had got a screen flickering.so i registered a complaint via Jeeves toll-free number.the response was good.after which everything got disappointing.the service person took 2 weeks after registering complaint to reach my home and check the product.most disappointing thing was they call in morning telling that they will arrive that day and after which they won't pick my call or respond.and they won't come .same experience happened with the guy who agreed to collect my tv from home..he also made losing my valuable time 3-4 times. I waited for him..he dint came...like wise again it took a week to collect.he dint provide any of proof that he belongs to Jeeves and he took the product.when i asked about invoice slip he told he doesn't have such things.And i waited for the jeeves team to respond after checking my product.they dint call in first week second week or third week .i tried many times contacting them.but i failed. Atlast on the fourth week of collecting tv from home, my call got attended.He told me he will check and revert which he dint call...i again called same reply.third day i got a reply that they are looking at my product, it will take three days to check.and waited for three days .again no reply..i tried calling them daily.atlast i got reply that it can't be corrected.
First experience in my life such a poor poor poor service quality which was assured by Jeeves .many times i thought of going to consumer court because of this experience i got from Jeeves part.my humble request is that please treat your customers as customers, not like enemies.
Thankyou Jeeves

I have ordered Vguard Geyser through Flipkart and it got delivered today. As per process installation was scheduled today. Installation was not done but marked as completed.Technician arrived and I told to uninstall my old geyser and he told we will charge 350 for uinstallation and damaged the complete geyser by throwing down. My complete old geyser was spoiled now. And he started new geyser installation and he told 1 feet pipe is not sufficient...

I have created a warranty repair request for my MI LED TV on 11th July 2022. I had active warranty till 15th July 2022.

On 13th July, a Technician came to my house for the service and he had closed the ticket without resolving the issue. He informed me that the issue is with the backlight and some other technician will come from the company to repair it.
I called Jeeves customer care on the same day (13th July), after getting the case closed msg in my mobile and the customer care representative told me that he is escalating on the same ticket and I will get an update in 48 hours. (Call recording is attached)

I received a feedback call on 15th July for the same complaint and I have highlighted that my issue is not resolved, and the Jeeves representative told me that the old case is closed and he is creating a new case for the technician visit.
(Call recording is attached)

I called Jeeves customer care on the 19th July again and the representative told me again that he is re-opening the same ticket and I will receive an update in 1 day. (Call recording is attached)

None of these promises have happened and I haven't received any updates.

I waited for 2 days and called Jeeves on the 21st July and the representative told me that my warranty is expired and I will not get the support. (Call recording is attached)

My TV was under warranty when I created my request and the Jeeves representative closed the ticket within the warranty period without resolving the issue.
I would request you to help me a solution for my MI TV issue.

Extended Warranty : JPPOFFK2109792
Claim : CLJPX[protected]
Case ID : FLRM-C1Z4TT-U4KI0J-HW9QXO-UIKBKXJ

My father had purchased a Thomson TV from Flipkart and opted for 2 Year extended complete protection from Jeeves under plan number: CPFK[protected].
The TV stopped working and when I called Flipkart, they straight away asked to contact Jeeves as they won`t be able to help.
Upon contacting Jeeves, they tried to repair the TV 2 times but could not. Then they took the TV with them on 18/05/2022 and few days later they said, the TV is beyond repair and they will refund an amount of INR 4407.20 which I agreed to. I also shared my bank details on June 7th 2022 but till days they have not processed any refund. Despite calling them and emailing them many times they keep on saying that we have not received any of your email and your phone number is not reachable and we are unable to contact you. I have shared my alternate number but still no response. Due to this whole exercise my father is fed up with Flipkart and Jeeves and being a senior citizen, he is harassed a lot.
On behalf of my father, I am raising this complaint to get our refund money.

On June 7th they have taken TV regarding repairing issue getting some lines. They spent 40 days and said finally not repairable we will process the refund. They said that You will get a message to submit ur bank details before 3 days no message till. Even we haven't consult anyone for this issue as u said not possible so we accepted. But delay from ur side u ppl will take 40 days to say not possible as u started just 2days before that. Then what about 38days. Now still u r delaying just for small message. How much time u will take for refund

Marq 308 L refrigerator purchased on 17.10.2020, it has the warranty of 10 years in compressor but the overall warranty is expired.refrigeratotr is out of order since 07.7.2022. On complaint to flipkart and marq jeeves people attended on 09.7.2022 it was told that the PCB of refrigerator is not functioning . On 11.07.2022 got a call from jeeves to conform the rate as Rs 1200/-- for PCB. on 09.07.22 the service engineer has asked for Rs 650/- as service charges without any bill which was denied by us. on 15.07.2022 the engineer came with PCB and fix it after he asks for Rs 3500/- on contact from marq consumer support it was told the cost is Rs1800/+ service charges . The office of Jeeves on phone has stated that cost is Rs2400/-+450 as service charges but all are without bill. When i demand the bill /invoice he took away the PCB and left . on 16.07.2022 I contacted jeeves men who has enquired the details and lastly sent a forwarded message is costs 3185/ but without any gstin no. . My complain ID-2G7-44590CUTSCH-6640467. but no action yet. UNfair trade and cheat by the jeeves people. Jeeves to see it and reply . my email [protected]@gmail.com.

Fraud happened to me By jeeves
Jeeves installation boy came
I had purchased of 3 year warranty at home from jeeves installation boy and he had given me slip and ₹1850 I paid for extended warranty but when I claimed for warranty they refused and they told no data available
When

I hnoave purchased extended warranty for my TV JWEBOI2AO5578. Since last more than one month I am facing the problem of my TV, after doing the so many follow up they have take my TV for repair more than 20 days back. Whenever I am asking for the status they use to take 2 business days time again after 2 business days another 2 business days like this going on. Attached screenshot of mail.
Now after these many days with unlimited follow up they have told it's not repairable we will refund the money. But after that again no one is responding and the same game going on 2 business days.
It's really harassing us. Kindly help me to get my TV back or full refund.

My mi tv show yellow line in display kindly solve this problem as soon as possible