Jeeves Consumer Services Complaints & Reviews

In Jeevis company and I had extended warranty and my my tv was not but now they came and told me that only one board can repair it and another board can't repair it.

I am arun verma I purchased Marq LED TV in 2020 and I purchased extended warranty service from jeeves. I am attaching the document with this letter. My tv has stopped working in june 2023 so I contact to jeeves for repairing my TV, your team has been picked my led tv I june 2023 and than they told it cant be repair so we will refund you amount of 12599 as per policy, but after the 5 months of complaint I idid’nt received and claim as per conversation with your customer support team. Their answer is same everytime like with in 48 hours your issue will be resolve but till the date I didn’t and solution so I am writing you this letter please resolve my issue as soon as possible.
I contact with your team various time :
16 june 2023 first complaint
24 june submitted my account details 1st time
21 august again conversation with customer support
24Aug document submitted 2nd time
And many more dates I have recorded.
I request you kindly resolve my complaint and compensate my claim of Rs. 12599/- as soon as possible. Next time I will go to consumer court.

सर मेरा मोबाइल 28/10/2023 को ही Sarvies Center गया मगर अभी तक पता नहीं चल रहा है Order Id

I took there complete mobile protection plan for 1 year and i have my mobile screen damage half of my screen is damaged and it hurts my fingers while scrolling and having problem with viewing things and when i logged the complaint for my claim process of 25% of the value to do self repair they are straight forward denying it saying it's a minor issue. How can it be a minor issue it's says in there terms and conditions that it covers screen damages.

I have raised request for repair TV but still not repair by jeeves.i was raised request on 12 oct 2023 but still not support by jeeves to repair the tv, .

My tv got liquid damaged

I bought My TV from Flipkart with 3 years complete protection plan. After a year it's giving so many issues and jeeve service engineers are not cooperating. My MI Tv is not working since long time, however, it sometimes works on its own. . Mostly it just shows distorted images, lines and sometimes just blank screen.Also Bluetooth looses it's connectivity on it own, there is no fix time for it. Sometime it goes on for hours without any issue and sometimes in just few mins it looses connectivity. I raised concern with jeeve but they are delaying the issue. Sometime they saying, proper permission is needed, sometimes without any technician visit they say tv spares are not available. Without even attending my TV for repair, not sure how are they aware which part is not working and need spare parts. This has been going on since almost a month now. I use to let go, thinking they will visit however it's high time now and I need proper resolution on the issue.

I bought JEEVES mobile protection with my POCO M4 PRO on flipkart. my policy number is CMFKET[protected].
Near about 15 Oct. my phone broken accidently & I registered complaint to get claim for repair my phone. Since about last 20 days I'm trying to call again and again to get my claim, Since last 20 days they are saying to me wait for 2 days only your phone will be picked up and repair soon. 20 days gone my phone not picked up they are making me frustrated. I want complaint against them to provide better service for their customer if they are not capable to give service close their company, Why I have to wasted my time. please do strict action against.
my mobile number is [protected], [protected]

Hi,
I had submitted the service request on 20th October. After frequent calls the technician Akbar Sharif visited on 24th October and said he has ordered the part and will be delivered by 8-10 days. Actually he has not ordered the part on the same day and was ordered on 28th October as per the customer care person. I had conveyed him that we need to shift our house and need it to be fixed within that. Even after the part delivery he purposely not picking up the call and delaying the service. Please send the person ASAP.

Dear Sir,
I'm facing seriously pathetic service from Nashik unit of Jeeves, thanks to hopeless Engineers like Devendra Patil and some other technicians. My Lifelong washing machine having warranty by Jeeves got filled with water and had a problem of only water discharge since last 2 months. But now it has stopped functioning completely. I registered complaint in September, but since last One month finally on 27th October, a technician visited. The machine didn't get repaired and my complaint was closed stating the case is resolved.
These unprofessional and incapable people do not visit and submit false reports up.
Last time too, I was troubled mercilessly by Jeeves company from December 2022 to February 2023. At that time, I called and emailed them 30+ times to get the washing machine repaired. They finally repaired after ignoring my complaint for 2-3 months. However, the machine stopped functioning soon.This time again same thing is happening as I'm mentally harassed by the company's ignorance and ill treatment. I expect justice and request you humbly for the same.
Warranty ID-CLEWG[protected] (falsely stating case resolved)
claim ID-JCRL-BKN7P4-6NOPRB-XMKS52-2IXMRNP*Order ID: OD[protected]

Order Date:[protected]
Invoice Date:[protected]
Device Details :
Device Name : Lifelong 6.2 kg Fully Automatic Top Load White (LLATWM08)
Device Model: LLATWM08
Device Serial Number: LLATWM08 RC2000408

Plan Details :
Plan ID: EWJV[protected]
Plan Start Date: 02/10/2022
Plan End Dare: 01/10/2024

We tried to contact many times Jeeves assign agent and flipkart. but no one response on that. i will face this issue since last 8 days. kindly resolve it as soon as possible.

Case id : JCRO - 34DJHE-FBTFUJ-Y4RU57-4JXACTM
Claim registered on 15/sep/2023 for oneplus 32 tv.
Claim accepted for amount rs. 9799/ on 19/oct/2023 by insurance company
Still the settlement amount not credited.
Its been more than 45 days since date of intimation.
But they r asking 2more business day in every mail..

17 September, 2023. Mobile Number: [protected], Name: Sherin. Complaint regarding TV half screen only showing.

I registered a complaint about the issue on 17 Sep 2023 through the mail and by calling. on 23rd September 2023 one service person came and informed us that the IPS panel needed to be repaired or replaced. I don't want to repair it because the TV was almost 2time serviced and the previous service was also not satisfied it was registered in December 2022 and I requested for refund.

On 2nd October the Jeeves customer service call they are confirmed they would initiate the refund process and within 2 working days would send a technician and the refund would be done. after that no update. So I called again on 05th October and I got the same answer. till 11th October I get the same answer from the customer care service.

So far I haven't got any update and today 25th of October I called Customer service and they informed me the refund process was canceled and I didn't get clarity about it.

I don't understand why from October 5th to till everyone is assured that the refunding process started and that will take the TV within 2 days. I have all the call recordings. Suddenly today the customer service call center person told me only repair can be done. So totally unfaithful commitment & assurance from the Customer service and Technical team from the last 1 month.

I don't want to repair the TV & again and again because of not satisfied servicing and fake commitments. As confirmed please start the refunding process.

I ordered a cycle for my son from flipkart ...and it was delivered on 19th oct 2023 bt it's installation is till now not done...and it's technitians not responding to calls...and he was busy in orhar cals or not answering my calls...and somtyms he rejected my calls...and some time he switched off his phone...how can I contact to him..everyday they assigned a technician bt no one can come to installation...and the due date of installation is over on last two days...till now no installation is done yet...

Bought this TV on 07/10/2021 from "Flipkart" and registered for additional extended warranty from "Jeeves consumer services". Now we are facing a complaint on our TV, and while contacting the Jeeves agency, they are not even providing any support on this. I need a fix for this issue as soon as possible.

TV purchase invoice no is : FAG4AY[protected]
Device Model: Mi 5X 108cm (43 inch)
IMEI/Serial Number: 34845/C[protected]
Warranty as per invoice: 1 year warranty and 2 years for panel

Protection Plan detail:
Plan ID: Jeeves consumer services extended warranty

You can give me replied on my email id: [protected]@gmail.com
or Give a call on +91 [protected]
This phone not registered with my Flipkart account, but this is my home phone number as I am not living in India right now.

I'm buying 3 year complete protection plan From Jeeves suddenly my tv is stop working on 15 September and I'm complaint Jeeves and then 26 September technical visit and collect the tv mother board for repair now today 16 October almost 20 days gone but they not repair my tv and now I'm want my refund of my product...

Jeeves ac installer befooled us and take 1068 rupees extra for ac installation which is for copper pipe wrapping and that was already taken by us under standard installation package of 1770. Name of two installer are Rana paul and samir Chakraborty. They also advised us if flipkart called you then tell them you are not taken copper pipe wrapping. So I want my 1068 rupees refund. They total charged me 4500 and the transaction happened to their friend account. I have attached photos

I took ac standard installation package with 1770 rupees where copper pipe wrap charge covered but two ac installer befooled us and took additional 1068 rupees for wrap the copper tube and not provided any bill of their charges. They also advised us if flipkart call you tell them you not took copper tube wrap. They just fraud us. I want my refund of rupees 1068.
Name of two installer are:
Rana paul &
Samir Chakraborty

Refund tv is not working company said that you have refund your amount but not refund when i am call jeeves [protected] but they don't give me refund say your refund price is not updated please call me after two days

Dear Customer,
Technician YADAV RAHULKUMAR (Call: technician) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRR-B7DP5R-K125NE-0JC3NQ-LEWBL1U). Please expect a call from him.

Hello,

Flipkart Order ID: OD[protected]

Device Name : Mi Ultra HD (4K) 108.0cm Smart LED TV
Device Model: L43M4-4AIN
OLD Device Serial Number: 21694/[protected]
New Device Serial Number: 21694/[protected]

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 29/10/2020
Plan End Date: 28/10/2023

Claim ID: JCRM-QQ6SQ1-G5G36T-QQXBX9-0YKZ5W

I have registered an repaired request with Jeeves on 1 September 2023 and as per writing this complaint 11 Oct 2023 and 30 days business days are completed.

As per policy I am eligible for refund as I didn’t get the service within 30 days of registering a complaint. So I contacted Jeeves for the same and they are ignoring the policy terms and still asking me to wait for another 1 week for the repair done.

Why should I wait? When I was complaining about the service request they were reading the policy terms and saying I have to wait 30 days before I get a refund as the product is not able to be repaired. Now they refuse to read the policy papers because they have to give me a refund.

I am writing this to Flipkart/Jeeves because Jeeves is a Flipkart brand and Jeeves is not helping me anyway, disconnecting my calls, misbehaving, seniors are not available and thousands of excuses.

You can’t refuse the refund process now as per your policy. I don't care about the product now. As 30 days over I need complete refund now and additional cost for the mental harassment Jeeves has done to me. I am fully frustrated now.

I need immediate full refund with compensation else I have to file an complaint on E-Dakhil website as this is my 4th complaint on NCH and not progress in my case.

NCH Case Numbers are: 4983125, 4912842, 4906497

So just to clear I need refund of the product value or else I will file a legal case of not giving extended warranty services.

Thank you.

I was register a claim for my screen breakage on 18 august 2023 and after that they will not take any action on it and they were miss leading me and they close my claim without any information and said the u will again register the loan and they will do time pass with me for till 8 october and now my policy is expired and now they said that they will not help me regarding this.Please help me ragarding my problem., My new screen cost is 11500 so this is the not the minor value for me.