Jeeves Consumer Services Complaints & Reviews

I purchased MI brand TV of 40inch from Flipkart with extended warranty of Jeeves by paying 2000 extra on actual amount of TV in 2022. Now that TV is was having display issue for which I raised claim under warranty on 4th June. The TV was pickup by their service person on 5th June for repair. I got email and text on 13th June that it is repaired, and issue is closed. But still, I do not get my TV yet. I called Jeeves customer care 10 times for support but not received any support or resolution from them. They just told we escalate your issue but not resolved yet. Each and every time I call but they reply same. In 4 5 days 1month get completed but TV was not received yet.

INCIDENCE/CASE REFERENCE
CASE ID: FLRM-767UKM-IEA816-HZ0A7O-WAB8L1U
Incident: IN[protected]
Incident: IN[protected]

JEEVES REFERENCE:
This is regarding Extended Warranty with EWFKLI[protected] for your Motorola 100.3 cm (40 inch) Full HD TV (40SAFHDME).
Your claim has been successfully registered and your Claim ID is CLAFLK[protected].

Thanks for registering complain and sending your engineer TWICE for inspection however the engineer denied for further inspection as there was no serial number sticker. The purchased TV bought, installed and inspected by your engineer/open delivery agent never told me about the same. Moreover, why the sticker was not labelled in it if we had paid the full amount for purchasing the new TV and not second hand. Since the time its being installed the TV has not been shifted or moved a inch and besides this what should we do with the serial number sticker. In fact the second engineer visited was after explaining everything to your support team over phone.

Do you think the said sticker which the engineer was asking has been removed by us? It clearly shows that the provided TV was without sticker from the beginning neither your delivery partner checked it so here the question arises as why not the TV labelled with Sticker has been provided to us if it was so important for future servicing. Moreover the same serial number is clearly mentioned in both your Invoice and Flipkart Invoice, how can you deny this service to us. The Motorola is the product sold by Flipkart and further we have purchased the extended warranty for mental peace thinking we will get the service done in case of any defects found.

In spite of assurance of showing all the documents of purchase the person denied to proceed with the necessary actions and said he is helpless. We are now feeling as if we have been cheated by Flipkart and its service agents. The invoice of the TV is attached with this having SAME Serial Number from FLIPKART AND JEEVES with this. Screen shot of Invoices Serial number and TV red burnout is also inserted for your reference. The a picture of the TV having screen problem.

Its looks as if we are being cheated on the pretext of label not sticked with your TV. It now looks like as if the sticker was already removed to save the repair cost after opting for extended warranty with Jeeves the Flipkart service handler.

We would request and appreciate you to look into this matter and resolve our issues as soon as possible so that our trust on you and your agent remain with us else we would have to think for any future purchase from your cart and further more we are not going to stop this. This is our request and hope you would understand and act on this ASAP. Your Incident registration don't count to us we count on your prompt and honest servicing.

Your positive response in this regard will be highly appreciated.

Thank you.

With Regards,

Om Prakash/[protected]

I am writing to express my deep concern regarding the lack of response and delay in resolving my complaint. I raised a complaint on 10th May for phone damage and submitted all required documents on 11th May, expecting reimbursement within 8 days as per your company's policy. However, despite multiple follow-ups, there has been no progress. Customer service representatives have provided conflicting information, with the latest update stating...

I am trying to contact to Jeeves for maintenance for sofa ( cleaning, polishing and fitting ) from the last 3-4 months. But they are just raising a complaint and without visiting my place the service is completed with their Acknowledgement, i am completely fed with the service and it is lots of harassment for me to call everyday with the same issue. Whenever i call they just raise the complaint and the next day i got a text the service is completed, is that how they fraud the money in the name of maintenance, this is the big scam by the jeeves service.
I want you to take legal action against the company.

Please do help ASAP !

I had purchased a Realme 11Pro Plus 5G worth Rs 29k from Flipkart with the additional phone insurance provided by Jeeves consumer services (worth Rs 1600).

Around 6 months later, I dropped my phone and I got a small dent on my screen, while the phone was working fine but since I had taken an insurance I decided to get it fixed from the company rather than spending 3k on a local shop in Karol Bagh.

Once they received the phone, the actual fraud begins. First I had paid Rs 1500 as insurance processing charges.
They said they are working on it and will deliver repaired phone within 7 days.
Later, They asked for my bank account details, since by now I had realized the processing is extremely slow on their part, I gave the details thinking may be its a part of their process along with the question as why do they need my bank account details.

As usual there was no response and I called their customer care seeking my answer, where the executive told me that the repair charges of the screen is coming out to be 28K (which is actually more than the phone cost) and as per their policy they will be refunding 60% of my phone cost. I immediately retailiated and told them I do not want a refund to which they had agreed on call saying they will return the unrepaired phone and the 1500 processing charges will be forfeited.
Also they told me that I can get it repaired myself and claim the amount from Jeeves.

I had no other option but to agree, I was promised that I will get my phone back, the next day I get credited with 16k in my bank account and the customer care now tells me that nothing can be done now since I have got the refund.

Cut to this day, I have escalated multiple times and every time there is a new story they say on call, but on asking them to write the same on email they say they dont have access to send emails.

I lost my 29k phone +1500 and got 16k in return, which I could have got fixed from outside in 3k.

I dont know what they have done to my phone, but they are definitely doing such frauds and making profits on new devices by trading them at ultra low costs.

Claim ID :"FLRM-3G109F-X73BSC-BD2TCR2"

I raised the request in Oct'23 it has been 6+ months but I'm still waiting for the resolution.
Raised a complaint against My AC not working which was bought with Extended Jeeves Warranty. When the complaint was raised In Oct'23 technician (Bheemisetti Ganesh) visited my place and said that the motor fan needs to be replaced and ordered for the product. From then it started continuously, technician visiting my place very frequently but there is no resolution.

From the day I raised Complaint Technician ordered and changed "ODU fan motor, ODU PCB, ODU cylinder and compressor" changed multiple times in period of 6months and finally technician Bheemisetti Ganesh who is assigned to me, confirmed that the product is defective and repair can't be done because they have replaced almost all the parts in AC.But still company is forcing to do repair while there is no way.

Request team to replace the product with New product ASAP.

This is Guddu Kumar Shaw. I had purchased 1.5 ton MarQ AC (MarQ by Flipkart Convertible 4-in-1 Cooling 1.5 Ton 3 Star Split Inverter AC - White) through Flipkart which is a company owned product and I took an extended warranty for another 2 years from Jeeves.

Last month (March '24), I encountered issues with Air Conditioner which was/is not cooling due to fault encountered during first installation.
I had registered a complaint with Complaint Id# CLASLK[protected] on 18-April where I was told that the issue will get resolved in 3 days.
This is more than 9 days but I am not getting any status update on my registered phone number and email address. However, I dropped email to Jeeves support team and they are asking Money Rs.500 for the service for product which is under warranty till Sep'2025.

I am cheated earlier also. When I purchased the AC through Flipkart then I had paid installation charge of Rs.1500/- but the Technician (Samsher Khan) who came at my address for installation was asking and taken Rs.1500/- otherwise he was not ready to install it. He told me that why I have paid this installation charge to Flipkart as they will not receive anything from there. Also, he was not ready to start my installation until I purchase any items from his side which is completely wrong. On that day, I never filed any complaint but now I want that you must look into this.

My Warranty is Valid till Sep' 2025.
My Registered Contact No: [protected]
My Email address: [protected]@gmail.com

Case No: FLRM-5XE2WJ-8Q0RPN-3THAPG-BSW8VBX

I am attaching the warranty receipt/ Purchase bills from flipkart for your reference.

Requesting you to please look into the issue and provide me an instant solution.

Thanks in advance

Regards,
Guddu Kumar Shaw

I have ordered 2 door wardrobe from Flipkart order id: OD[protected] and it was delivered on 19th April 2024 and installation was scheduled on the same day but did nog get any call from installation team. Next day on 20th april, after waiting whole day got installation scheduled again for 20th April with jeeves but did nit get the service on that day also. Again I have raised complained regarding this to Flipkart customer service and did get positive responce till submitting this complain.

I am writing to address a critical issue with the VU TV I bought from Flipkart. My Android Television is currently experiencing a major problem as it refuses to power on. Initially, I reached out to Jeeves Company on 10th February 2024. A Jeeves technician visited, and my VU TV was taken to the Jeeves center. I received my TV back on 25th February 2024.

However, just two days later, on 27th February 2024, my VU Android TV faced the same issue once again. I contacted Jeeves customer care, and they registered my claim on 13th March 2024.

On 14th March 2024, Mohamad Shahnawaz Alam was assigned to address the issue. He visited, took the motherboard of my VU TV, and when he took that timesand assured me that I would receive an update within 72 hours. Unfortunately, I have not heard back from Jeeves Company since then.

The lack of response from Jeeves support has caused me significant distress. I bought the TV from Flipkart for INR 28993.00, and despite contacting Jeeves Customer Care numerous times over the past three months, I have only been told to wait for two days. It has been almost a 2+ month over, and I have yet to receive a satisfactory resolution.

This situation has led to mental anguish, and I kindly request your assistance in resolving this matter. I am requesting a replacement TV as the current issue with the motherboard remains unresolved.

Attached below are all email communications related to the purchase.

Purchasing Details:

I purchased the VU 43-inch Smart LED TV from Flipkart on 2nd October 2021. At that time, I also bought a 3-year TV protection plan from Jeeves, which commenced on 2nd October 2021.

Policy Number: CPFK[protected]

Case ID:FLAA-4SIWIG-6XJ7P7-0O5T6X-H2U767U

We have ordered an ac from flipkart by exchanging old AC. The Uninstallation was free with the order that will be done by Jeeves Service partner at free of cost. We got message with contact details to connect with Technician named "SARAVANAN" to uninstall the ac in order to check AC condition and uninstall it before delivery to exchange. But while contacting the Technician, He refused to come and uninstall the Ac also informed us to dismantle at our own by arranging somebody else. Totally getting upset by his response, rude speech and dropped the call while enquiring that it is mentioned as free why can't come, rudely said he can't come.

A wrongly registered claim for which processing fee was paid, was cancelled after realisation that it was wrong claim for wrong device. Jeeves team said theyll refund in 7 days. but yet 1 n half month no response. just 2 days 2 days they say, even after sending bank details....

TV was not getting ON from 2nd April 2024 onwards.
contact no:- +91 [protected]
repair or replace the product

warranty details:-
plan ID:- CPJVMA[protected]
Plan started on:- 11/06/2022
Plan end date:- 10/06/2025...

Installation was due on 18th March 2024 however I am still waiting as of 21st March and contacted customer care multiple times. It is not yet done and not share any details of any technician allocated for the same. Details below. You guys are wasting people time and money.

Installation and Demo Scheduled: Installation and Demo for SAMSUNG Crystal Vision 4K iSmart with Voice Assistant 108 cm (43 inch)… with Flipkart order ID OD[protected] has been scheduled with jeeves. Your service request number for the same is FLIS-554PRK-YFPLD8-YR61M5-4XZIRT4 and will be done by Monday, Mar 18, 2024.

I have purchased 3 years extended warranty from jeeves for my washing machine in jan 2022. I am facing issues with my washing machine from last 10 days for which I am trying to raise complaint with jeeves, they are not taking my complaint and also not providing me any service/repair. My machine is still under extended warranty.

Please help me to get my machine repaired with in warranty.

Please take my tv and give me 30000
Because my tv repair not done correctly
LG 55 inch 4k ultra hd
Mobile number -[protected]
My tv display vertical lines on display...

Dear Sir/Madam,

Order ID: OD[protected]
Complaint Number: CLAFLK[protected]
Purchase Date: 08 Oct 2021

I am writing to express my disappointment and frustration regarding the recent incident involving my VU 55" 4K TV, which I purchased from Flipkart along with the Jeeves Complete TV Protection plan for three years.

On 07 March 2024, while moving an almira from one room to another, my TV suffered damage when it was hit by the almira. As per the terms of the protection plan I purchased, I contacted Jeeves customer care to request assistance with the repair. However, I was informed that the damage is not covered under the warranty.

This response is confusing and concerning to me, as I specifically purchased the complete protection plan to safeguard against such unforeseen events. I fail to understand why the damage incurred during a routine movement of furniture is not eligible for coverage under the protection plan.

I urge you to review my case thoroughly and reconsider your decision. I request prompt assistance in resolving this matter and arranging for the necessary repairs or replacement of my TV as per the terms of the protection plan I purchased.

I appreciate your attention to this issue. Thank you for your understanding and cooperation.

Please find a photo of the damaged TV as well as the purchase invoice for your reference.

Sincerely,
Chanchal Singh
[protected]

My complaint regarding washing Machine not working properly from dated 15th January 2024, but still not resolved even and after many reminder send by me .

Furniture Maintenance Plan/My Extended Warranty Policy Number AMFKJL[protected] is valid from Jun 14, 2023 to Jun 13, 2026

I raised claim on Feb 17, one technician visited & took all snap shot of problem sofa & went back updating Jeeves will update the further process, but there is ghanta update from Jeeves
By calling customer care they closed the claim. again i raised new claim 4B18-46614BASCSV-7010216, on contacting that useless technician which is again assigned to him & he says on calling him he got some videos to repair n he call back by seeing video again Ghanta update
Again this claim also got cancelled mentioning no response from customer itslef.
On 4th Mar got call from [protected] at 4.43 & will update in 5 mins, again ghanta update from this number also.

There is no proper service from Jeeves & its a fraud company

Why the hell you people are looting customer money & customer's peace by not

I bought a Blaunkpaunt 42-inch TV on Flipkart in March 2022.

The TV Came with a 1-year warranty. I extended the warranty for +2 years total its 3 years.

Now the TV is not working. I called and raised a ticket on this issue with Jeeves on Feb 15, 2024.

They assigned a technician and sent the technician's number and name through a message.

And they told me that the technician will...

I have registered a complaint for repair of my TV set (CANDES MAKE), the complaint was logged on 27th of Jan2024 till date no one is attending the call. I have already paid the service contract amount in advance. I have also the received copy of the same. They have given a call log no. CLAJVS-1PLYH7161SABJLHTTU-[protected]. I have complaint nearly 20 times, all the time the representatives (customer care support) assured me of sending representative the next day. Already a month been passed no one is bothered to visit my defective TV set.

The customer care no. is [protected]
Now tell me what to do? Did I make a mistake by paying in advance? What should I do? Please do the needful.