Jeeves Consumer Services Complaints & Reviews

17 September, 2023. Mobile Number: [protected], Name: Sherin. Complaint regarding TV half screen only showing.

I registered a complaint about the issue on 17 Sep 2023 through the mail and by calling. on 23rd September 2023 one service person came and informed us that the IPS panel needed to be repaired or replaced. I don't want to repair it because the TV was almost 2time serviced and the previous service was also not satisfied it was registered in December 2022 and I requested for refund.

On 2nd October the Jeeves customer service call they are confirmed they would initiate the refund process and within 2 working days would send a technician and the refund would be done. after that no update. So I called again on 05th October and I got the same answer. till 11th October I get the same answer from the customer care service.

So far I haven't got any update and today 25th of October I called Customer service and they informed me the refund process was canceled and I didn't get clarity about it.

I don't understand why from October 5th to till everyone is assured that the refunding process started and that will take the TV within 2 days. I have all the call recordings. Suddenly today the customer service call center person told me only repair can be done. So totally unfaithful commitment & assurance from the Customer service and Technical team from the last 1 month.

I don't want to repair the TV & again and again because of not satisfied servicing and fake commitments. As confirmed please start the refunding process.

I ordered a cycle for my son from flipkart ...and it was delivered on 19th oct 2023 bt it's installation is till now not done...and it's technitians not responding to calls...and he was busy in orhar cals or not answering my calls...and somtyms he rejected my calls...and some time he switched off his phone...how can I contact to him..everyday they assigned a technician bt no one can come to installation...and the due date of installation is over on last two days...till now no installation is done yet...

Bought this TV on 07/10/2021 from "Flipkart" and registered for additional extended warranty from "Jeeves consumer services". Now we are facing a complaint on our TV, and while contacting the Jeeves agency, they are not even providing any support on this. I need a fix for this issue as soon as possible.

TV purchase invoice no is : FAG4AY[protected]
Device Model: Mi 5X 108cm (43 inch)
IMEI/Serial Number: 34845/C[protected]
Warranty as per invoice: 1 year warranty and 2 years for panel

Protection Plan detail:
Plan ID: Jeeves consumer services extended warranty

You can give me replied on my email id: [protected]@gmail.com
or Give a call on +91 [protected]
This phone not registered with my Flipkart account, but this is my home phone number as I am not living in India right now.

I'm buying 3 year complete protection plan From Jeeves suddenly my tv is stop working on 15 September and I'm complaint Jeeves and then 26 September technical visit and collect the tv mother board for repair now today 16 October almost 20 days gone but they not repair my tv and now I'm want my refund of my product...

Jeeves ac installer befooled us and take 1068 rupees extra for ac installation which is for copper pipe wrapping and that was already taken by us under standard installation package of 1770. Name of two installer are Rana paul and samir Chakraborty. They also advised us if flipkart called you then tell them you are not taken copper pipe wrapping. So I want my 1068 rupees refund. They total charged me 4500 and the transaction happened to their friend account. I have attached photos

I took ac standard installation package with 1770 rupees where copper pipe wrap charge covered but two ac installer befooled us and took additional 1068 rupees for wrap the copper tube and not provided any bill of their charges. They also advised us if flipkart call you tell them you not took copper tube wrap. They just fraud us. I want my refund of rupees 1068.
Name of two installer are:
Rana paul &
Samir Chakraborty

Refund tv is not working company said that you have refund your amount but not refund when i am call jeeves [protected] but they don't give me refund say your refund price is not updated please call me after two days

Dear Customer,
Technician YADAV RAHULKUMAR (Call: technician) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRR-B7DP5R-K125NE-0JC3NQ-LEWBL1U). Please expect a call from him.

Hello,

Flipkart Order ID: OD[protected]

Device Name : Mi Ultra HD (4K) 108.0cm Smart LED TV
Device Model: L43M4-4AIN
OLD Device Serial Number: 21694/[protected]
New Device Serial Number: 21694/[protected]

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 29/10/2020
Plan End Date: 28/10/2023

Claim ID: JCRM-QQ6SQ1-G5G36T-QQXBX9-0YKZ5W

I have registered an repaired request with Jeeves on 1 September 2023 and as per writing this complaint 11 Oct 2023 and 30 days business days are completed.

As per policy I am eligible for refund as I didn’t get the service within 30 days of registering a complaint. So I contacted Jeeves for the same and they are ignoring the policy terms and still asking me to wait for another 1 week for the repair done.

Why should I wait? When I was complaining about the service request they were reading the policy terms and saying I have to wait 30 days before I get a refund as the product is not able to be repaired. Now they refuse to read the policy papers because they have to give me a refund.

I am writing this to Flipkart/Jeeves because Jeeves is a Flipkart brand and Jeeves is not helping me anyway, disconnecting my calls, misbehaving, seniors are not available and thousands of excuses.

You can’t refuse the refund process now as per your policy. I don't care about the product now. As 30 days over I need complete refund now and additional cost for the mental harassment Jeeves has done to me. I am fully frustrated now.

I need immediate full refund with compensation else I have to file an complaint on E-Dakhil website as this is my 4th complaint on NCH and not progress in my case.

NCH Case Numbers are: 4983125, 4912842, 4906497

So just to clear I need refund of the product value or else I will file a legal case of not giving extended warranty services.

Thank you.

I was register a claim for my screen breakage on 18 august 2023 and after that they will not take any action on it and they were miss leading me and they close my claim without any information and said the u will again register the loan and they will do time pass with me for till 8 october and now my policy is expired and now they said that they will not help me regarding this.Please help me ragarding my problem., My new screen cost is 11500 so this is the not the minor value for me.

I have problem in my TV. The jeeves technician is not visiting home and cancelled visit thrice and notified jeeves that i am unable to reach. The technician didnt even called me and jeeves not providing his number and any solution.

Complaint against:- Jeeves consumer services Private Limited

I have purchased product ON 15th of April 2023 MOTOROLA g 73 Smart Phone Insurance Complete MOBILE PROTECT FROM Jeeves Consumer Service.

I MET IN ACCIDENT WHILE MOVING IN LIFT MY MOBILE AS BEEN BEEN GET DAMAGED. I INFORMED FOR CUSTOMER CARE OF FLIPKART WHERE I PURCHASED THE MOBILE.

THEY REDIRECT FOR JEEVES TO CONTACT . I DRAFT AND MAILED THEM REGARDING THIS MATTER. I SUBMITTED ALL THE DOCUMENT'S AS PER TERMS AND CONDITION WHICH THEY HAVE TOLD TO ME BY MAIL.
BUT, THEY REGRET MY CLAIM FOR INSUFFICIENT DOCUMENT'S.

I MAIL 20 NEARLY WITH PROPER DOCUMENTS.

SO, I RAISING A COMPLAINT ABOUT MY CONCERN ON j
Jeeves Consumer Services
#L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout
Bangalore
Bangalore District
Karnataka
India
560102.

so, Kindly do the needful.

I have raised complaint n Jeeves regarding my TV not working. Engineer visited after 5 days to check and suggested Motherboard requires repair. After continuous follow-up with Jeeves Customer Service I was informed after 10 days this cannot be repaired and requires new motherboard from company . I have been following up from last 20 days and promised this will be replaces tomorrow but no one visited . Finally today Engineer visited with part and I came to know this is wrong company part so it will take more days to replace part. I am seriously fed up with this process of not getting resolution even after 1 month from date of complaint. Please look into this.

Thanks
Jatin
[protected]

I bought a TV from Flipkart on 05/03/2021 and while installing it (provided by Jeeves), an extended warranty for 2 years ending 04/03/2024 was sold to me by a Jeeves technician.
unfortunately, the TV had an issue in the warranty period but now Jeeves is denying to provide a warranty claim stating TV serial no and our policy serial no do not match.
I have question
I have a product invoice from Flipkart
I have the same product which is in that invoice.
the wrong serial number you kept in your record and on that basis how do you deny the claim?

Complaint against:- Jeeves consumer services Private Limited

I have purchased product on Oct 2020 Samsung smart led tv with 3 year full protection plan by Jeeves Consumer Services

15 Aug 2023 i have faced issue on tv restarting multiple times, as per policy i have called to jeeves customer care they registered my claim no below received on text,

The technician visit for your led tv with Claim...

I have LED panel service raised, they come and picked the panel since August 16th 2023 still, I have not got my Panel back this is the worst service and I have sent mail stating the same but not even reply got
Need immediate action

TV display not working. did application for repair . under insurance period the product. they are not thinking about my time and priority for my problem with the product . day after day they delaying to approach . they are making fraud assurance from the customer care .

I have purchased Iphone 14plus along with screen care plan from jeeves in Flipkart and got it delivered on March 18th 2023.

Payment made towards screen care plan (Jeevs) Rs.2874/-.

Unfortunately my screen got damaged and have raised a claim request with jeeves on 18th Aug’23 and made a payment of Rs.1500 as a processing fee.

Today the date is 19th September till now no services has been hounered by Jeeves and been doing scam by giving all kind of fake reasons. I’ve followed with them multiple times over phone and email yet no support.

Everytime same response of we will get back in 2business days which is like now close to a month.

Latest claim id they have shared: CLSPD[protected]

Need an immediate assistance here to resolve this issue at earliest

I have purchased Iphone 14plus along with screen care plan from jeeves in Flipkart and got it delivered on March 18th 2023.

Payment made towards screen care plan (Jeevs) Rs.2874/-.

Unfortunately my screen got damaged and have raised a claim request with jeeves on 18th Aug’23 and made a payment of Rs.1500 as a processing fee.

Today the date is 19th September till now no services has been hounered by Jeeves and been doing scam by giving all kind of fake reasons. I’ve followed with them multiple times over phone and email yet no support.

Need an immediate assistance here to resolve this issue at earliest.

I bought 3-year extended warranty from Jeeves for my Nokia 43-inch 4k TV. Under that warranty period, my TV got faulty. I called Jeeves support. Then a technician came and diagnosed that its panel should be changed. So he took the TV away to repair.
Now after about 10 days, they informed me through Whatsapp that the TV is repairable and they want to give a refund value i.e. 70% of the purchase amount. They did not even call me personally to explain the reason for not repairing it, only an IVR call I received. But when I called them, they said they will keep my TV if I take the refund. Also, they are not giving an explanation why they can't repair the TV.
I doubt if the TV is not repairable. I guess they are not repairing it as the refund value is less than the repair cost as I had bought the TV at a hopping discount in BBD sale at only 21k while the original price of it was 31k.
So I want my TV repaired. But if they don't repair it, I want my TV back with the compensation value.

TV is under warranty and suddenly stopped playing any videos on the TV, that means we can see only pictures.

1st Technician came with zero knowledge and returned saying that they will replace the board.

2nd Technician came on[protected]Don't want to mention there names) and took the TV in a van saying that we will repair from our service center and return the TV in 3 days. Today date is[protected], but TV is yet come. I tried to reach Jeeves on [protected]/[protected]mentioned on the challan) 100 times, but no reply. Then try to reach Jeeves customer care on[protected] mentioned on the their website that is not working.

I called technician 2 to 3 times but they can't help on this.

So finally, I bought the TV with the extended warranty from Jeeves and the TV is not working they took the TV and no one is responding. Took the TV from the customer and no reply means it's strongly a theft from the customer. If I didn't receive the TV in next two days, I'll file a consumer court and file a case. If you can't provide the proper support to the customer, when why the ___ you into this business.