Jeeves Consumer Services Complaints & Reviews

Sir/Madam,
My tv went off last day. make it good for me as soon as possible.
TV model : 43BU113
SRL NO: BT833ECD05609
EXTENDED WARRANTY 2 YEAR: INO NO:- #EAAAAB[protected]

My vu television was delivered on 27th of june but my tv is still not install so, i want to get help, plzz help me regarding this problem so, please come to install my television

I have purchased infinix hot 8 mobile on dated 24 sep 2019 with 1 year mobile protection plan whose validity is upto 23 sep 2020.
Hotspot connectivity issue found in this mobile handset in june 2020. I complained on jeeves consumer service toll free no[protected] on dated 5 june 2020. They have assured for pick up of hand set but till date 27 june 2020 they have not responded properly. After every 2 days i am calling to customer care but they are not resolving the issue for mobile pickup and repair through company. As i have paid full amount of the mobile protection plan. Kindly help.

Dear jeeves team

Regret to inform, totally upset with your service and no proper response from your team

//quote//

Dear mutyala satyanarayana, for plan id jppoffk1903814, we have registered your claim with claim id ew[protected] please share the requested documents as per the instructions provided on your registered email id.

//unquote//

It has been more than 25 days i raised a claim service for my tv which is in warranty period. I purchased the kodak led 40 inch tv from flipkart along with extended warranty. I also raised a complain regarding the same with flipkart customer care but not proper response. Jeeves is a fraud. They are not even responding the emails. There customer care number no body lifting the calls.

Very bad bad.

1) ticket raised on 03/06 and your technician attached on 04/06/2020 and noted the complainant was pc board

2) already 22 days over but service not done from your end as of date and really upset with your service

3) your executives end also no proper response and those people don't know the status of product since last wednesday

4) finally i decided to raise complaint on your company along with voice call records, complaint details and extended warranty details update in consumer court and other social media accounts with tag the your company with complainant id

5) at least your executives not arranging calls with superior or manager for resolution of this query

Your immediate reply to be appreciated.

Please don't take extended warranty by jeeves as its month passed i have claimed service no response till yet. Also complained flipkart. They are also helpless flipkart customer care person was like. Tum tumhara dekh lo. Like this statement i got.50 times i have called jeeves customer care. They keep on waiting for 10 to 15 mins and then call gets cut automatically. Don't use flipkart to buy any products and no for jeeves

I ha e extend warranty till june 2021... but they never received any call and never replied mail. big fraud by company

No device pickup since 93days of registering claim, they have breached their SLA, also im getting pathetic response from calling their customer care service.

Hi,

I was told that i will receive an email for extended warranty email confirmation for my smart tv which was sold by jeeves technician who visited my place. I haven't received any email so far except the below sms, kindly confirm what would be next process.

"dear kapil giri gosai, welcome to jeeves protection shield (Extended warranty). Extended warranty for your led tv has been approved. Ew ref. Number - jweboi2ao4508. It will begin on 01-jun-2021 and end on 31-may-2023. You can contact us on[protected] for any queries."

Today morning (24 june 2020) i called customer service to find out on my etended warranty and they don't see any information with them and mentioned they can't find anything with this above refrence number as well.
Kindly update on priority as i sense some falsified information here since no email received on this one. I have raised this to my card company (American express) as well and within few days you will also receive a dispute and fraud request being sent fr their side as well.
You must have received an email as well on june 22'2020 from "[protected]@gmail.com" as well.
Contact me on :
+91 [protected]
+91 [protected]
[protected]@gmail.com

It has been more than 25 days I raised a claim service for my TV which is in warranty period. I purchased the Micromax LED 42 inch TV from Flipkart along with extended warranty. I also raised a complain regarding the same with Flipkart customer care but not proper response. Jeeves is a fraud. They are not even responding the emails. there customer care number no body lifting the calls.

Very bad bad.

My mobile has been picked up on 09/06/2020 but i still not recieved my mobile or its status.

My details
Name: dharmendra
Mob:[protected]

I have sent an email to jeeves on 20th june 2020 for which i did not receive any response till i called them twice to ask them to reply. I got the reply on 22 june stating the documents are not correct. I looped the vu team to give them the correct documents for which kishor service lead from vu promptly responded.
After receiving all the necessary documents, jeeves claims team has stopped responding.

I have sent them 6 emails but i am not receiving any response.

Please let me know the escalation matrix for the same

Since 7 days i was following up with jeeves to register a complaint and service my tv which is still under extended warranty for 2 more years.

Escalated 5 times in 7 days, still no response from them.
Every time they are saying wait for 24 hrs, yours issue will be addressed.
I am fed up with this service.

I tried to escalate further but no luck.

Hi all,

Please help me in this fraudulent behavior by jeeves. I have taken 2 year extended warranty on my lg refrigerator, which apparently had issues with cooling.

I raised a complaint on 17th june, and engineer surendra kumar came on 18th and found it to be an issue with gas leakage and since he is not trained on these types of issues, he wanted to escalate the ticket and called his supervisor for steps to follow. While doing that he mistakenly closed the ticket in error.

I explained this multiple times that your service engineer "surender kumar" who came on 18th of june was not aware of how to forward the complaint, because he found it to be of a gas leakage case. He mistakenly closed the complaint instead of routing to correct department.

He was apologizing like anything and requested me to again drop an email and he ill get it done on priority because it was his mistake. He left after that and i am facing the consequences of his mistake.

I have made dozen of calls to customer care department and they simply say we have escalated the request and you will get a call shortly.

Is this how consumer complaints are handled at jeeves.co.in?

Please take an immediate action.

Thanks,
Mandeep singh

I raised a complaint for my vu tv on 12th june with jeeves as well as with flipkart as it was still within extended warranty period. The product was sold through flipkart along with third party extended warranty from jeeves which was protected by flipkart.

I had to make a number of calls to arrange a technician visit. The technician (Raj kr sharma) visited on 16th june and after checking thoroughly, he told me that the tv cannot be repaired and therefore a refund will be issued as per the policy. He also told me that he will submit a report on 17th and therefore told me to contact jeeves customer service on 18th june to have further updates on the same.
Now on 18th, i got another message that a new technician (Pankaj) is assigned for the tv. I called pankaj and told him that a visit already happened on 16th and also told him findings of mr raj mishra. On hearing this, pankaj cancelled the scheduled visit today and told me to get in touch with jeeves customer care for further update.
I called jeeves customer care in the afternoon and i have been told that in few hours i will receive an email from jeeves regarding the refund. Later in the evening, i again contacted jeeves customer care, asking about the update to which customer care agent replied that he don't see any such status on their portal.

It's already been 6 days since i made the first call to flipkart as well as the jeeves, and still i am nowhere near the solution. No one knows what's going on with my complaint, how this is going to be resolved and expected time for resolution. All agents, whether it is flipkart or jeeves have been delaying my complaint.

My redmi k20 pr0 broken, claimed but not received mail, provided phone worng, flipkart and jeeves totally missleading us.

I have following since more than 2 months for the service of my led. I used to call everyday 2 or 3 times but not getting any proper response from jeeves. Everytime their employees ignoring the issue. I literally frustrated from their service. Please help me to get it fixed asap.

I have opted for complete protection plan for our vu 50" led through your executive who will come at my place for installation of my tv. I have paid rs 2537.31 on 16th of jun but still i m not received any extended warranty certificate from your side... Kindly provide me the same on priority basis

I have extended warranty for vu tv. I have claimed a repair service for it to jeeves on 14/06/2020 as it is not getting on. I have done the procedure for raising a claim request as told by jeeves customer service representative.
I have sent an several email to jeeves on [protected]@jeeves.co.in from 14/06/2020 onwards with the invoice copy of tv and jeeves extended warranty invoice as told by customer service representative. But i haven't received any reply on mail and call from jeeves customer service. Pathetic service i have observed yet from jeeves. I have all the proof on mail, call record. Please resolve this issue asap as i am getting tired of this jeeves now.

I have purchased a marq ac on august'19 with 2 year extended warranty. Now i have experienced some cooling issue but jeeves not responding to call or email from last 1 week. Very bad customer service.

I purchased a vu 4k tv last year with an extended 2-year warranty support from jeeves. Now i am facing some start-up issues, and they are not responding to emails or calls, kindly help me in the best way u can.

I've purchased livpure 1.5 ton 5 star split inverter ac by flipkart on 30.05.19, installation done by jeeves on 06.06.19
मैंने इंस्टालेशन के समय jeeves कंपनी द्वारा 2 साल की वारंटी एक्सटेंड करवाई थी।
मेरे ac में कूलिंग की problem आ रही है। कई बार jeeves कंपनी के कस्टमर care पर कॉल किया लेकिन कोई रिस्पांस नहीं मिल रहा है।
अतः ac की सर्विस तुरंत करवाएं एवं customer care center का संचालन सुचारू रूप से करें जिससे कि customer को किसी प्रकार की समस्या का सामना करना न पड़े।
Customer name - mahendra singh shekhawat
Ew serial number: jweboi2ae1106