Jeeves Consumer Services Complaints & Reviews

My damaged mobile picked up by jeevas on 15th march 2020 but till today 06 march 2020 they did not returned my repaired mobile. I think company is fraudulent company. I lodged compliant with consumer forum now i will lodge compliant with cyber crime cell

I bought a whirlpool washing machine with extended warranty. My machine drum was making noise and hence i filed for the problem with jeeves on 21st feb. The service center guy came to check the washing machine around 27th feb and told that that another person would come and check.
After this i had to do a number of followups with jeeves and service person came only on 19th march and said that the machine needs to picked up. There on i asked why the pickup is required only to get the the answer that problem cannot be resolved over here. The service centre person said that the part will be replaced and machine will be returned to you. I said ok only when i was told that it will take only 24hrs to do this. However, the issue was not resolved in 24 hrs and we entered a nation wide lockdown on 22nd march. Jeeves again started functioning on 5th june (As told by jeeves representative) from there on i have been in touch with jeeves a number of times for the update and it was always promised that the issue will be resolved in 3 working days. So, i personally visited the service center to check the status of washing machine. I was told on 18th may that it will take 3 days to deliver the machine back. Again the promise was not fulfilled. Hence when i visited the service center to enquire i was told that the part which was supposed to be replaced is not yet delivered to service center. I asked by when will the part arrive and i will get my machine. I was again given 3 days timeline. Again the timeline was not honored. I called up the service centre and was left with no words when i was told "abhi machine nahi bani hai. Jo karna hai kar lo. Company se bol do". Hearing this rash comments i called up jeeves to ask about is this the customer service which jeeves promises. Again i was asked to wait for three days. Till date i have not recieved my washing machine and it is extremely difficult for me.

My name is dilip with the registered mobile number [protected]
My device poco f1 have opted for complete cover have purchased my device at flipkart and my policy number:jppoffk1559462

I have sent device for repair on 27th of feb and it reached their office on 29th of feb
I was supposed to get the device back in 10 days which didn't happen and i called their office they said it will be delivered in next one-two days, have called one many time regarding the same its been so long i have no update on the device i have asked many times before the lockdown on march regarding the status of the device every time i getting the same update that they don't have information on it

Please kindly resolve it at the earliest or i will be taking it to the consumer court

I want to claim my warranty from the jeeves company
But now the mobile repairs are not going on

I purchase a Realme XT (Pearl Blue, 64 GB) mobile phone with device number [protected] from flip kart and along with I purchased a complete Mobile Protection 1 Year package from Jeeves Consumer Services having policy number JPPOFFK2814797. Now Screen of my above said mobile phone is not working well. Kindly repare my above said mobile phone. My address is D-49, 3rd Floor, Gali No. 5, Opposite Kamal Vatika Gali, Mange Ram Park, Pooth Kalan, Delhi-110085 and my mobile number is [protected] & [protected]

No action take by jeeves on my query even i have been following up for 20 days for my cmp plan id cmp[protected], policy no jppoffk1858853, my mobile no is [protected] and email id [protected]@gmail.com.

Please let me know what more details do you required.

Last month (May 11, 2020) i got a problem in my vu television 50 inch (Picture not visible) and i made a complaint through phone and also email. I purchased 2 years extended warranty. (Invoice number # eaaaab[protected] one service person came to my home and checked and told that the mother board is having problem and he will order and replace it within a week.

After that, until now, i sent many mails and i got no proper response. Also i tried to call through the customer care number but it keeps on ringing and nothing is worked. I could not contact jeeves through any mode at present.

I request to fix this issue urgently or replace with the same new tv..

I have book a ac cooling problem before lockdown in march 2020. Even after resumption of services. Jeeves is not providing service now its more than 2 months just false promises

Hi, this is ranjith thakur, my registration mobile number is [protected]. I also ordered 50 inches tv in flipkart on the 17th of this month,
The same day, the flipkart servicemen came and installed tv. The tv display has been dead for two days after the tv was installed. My tv has ten days replacement under warranty.in two days the jeeves technician comes and replies us that you will see your problem. The jeeve technician came and saw the problem and confirmed that it had been display dead. The technician has still come five days but has not yet updated my problem. How many times do you call jeeves customer care? No matter how many times you call, the call is not connected to the customer. If you do not have any response within 24 hours from me, i will contact the consumer court

I purchased extended warranty for my hitachi ac from flipkart (Order id - od[protected] on[protected]. The product broke down few days ago and since last 15 days i have been trying to register my complaint. But everytime they are making fool of mine by asking me to drop mails on different mail ids ([protected]@jeeves.co.in, [protected]@jeeves.co.in, [protected]@jeeves.co.in) and still no response received.

I am having jeeves extended warranty 2 years. Ew serial no. # jwebo12ac5684, jeeves - extended warranty protection plan! [ jweboi2ac5684 ] my mobile # [protected], email # [protected]@gmail.com.

My 40inch vu 40d6575 led tv, while running tv automaticaly swited off, and unble to switching on the tv (Led tv power led light blue cum red light showing). I am requesting service engineer to rectify the tv problem. Please arrange tv service engineer to repair my tv as soon as possible. Attached tv purchase bill and extended warranty jeeves bill.

Hi sir / ma'am,

Good day!

This is with reference to the thomson led i bought from flipkart in oct 2018 with the extended warranty of two years from jeeves. Let me be upfront and honest in mentioning that screen & sound system of led tv has started giving trouble to me. Suddenly few days back, screen got completely black out and its not working at all.

I have been chasing with concerned guys over phone calls and e-mails since last 20 days but everyone is turning deaf ears to all my requests. They are giving excuses that they cannot provide services in my area due to lock down, however whole market was in operational mode since 18th may and our area is also in green zone.

And now i want to lodge complaint in consumer court as my product is still in warranty period. I don't know what your executives are upto - whether they want the warranty to get over or they never entertain complaints?

Before i proceed with any severe action i want to give a last chance to you or else i shall escalate it to the highest level possible. Attaching herewith the invoice copy & email screen shot for your reference.

Look forward to hearing from you.

Thank you
Shimpy wadhwa
[protected]

Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk214379
Plan start date dec 29, 2018
Plan end date dec 29, 2020
Device name vu 109cm (43 inch) full hd led tv
Device model 43s6575 rev pl
Device serial number 3te43m17293501geqa22907

The tv has no audio and i cant

Date of incident: 15/5/2020
Description of the incident:
I have purchased extended warranty for my washing m/c lg (Model no., t72cmg22p, sr. No. Wz n609nwqt04996)
Date of purchase:[protected]
Date of ew purchase:[protected]
Date ew starts:[protected]
Date ew end:[protected]
In spite of repeated reminders for the past two weeks, no service man has turned up till date
Nature of complaint: inlet of water not functioning
Desirable resolution: repair at the earliest

I have bought ac from flipkart. I need servic

I have registered a claim with ID AD[protected] on 18 May 2020 but didn't any revert yet even have called 4 times in last 10 days but not getting any satisfactory answer. Every time they promised to answer on my mail in 24 hour not it has been 3 days i have called them.

Nor any senior coming over call nor reverting on mail

I have an extended 2 year warranty jppoffk267231, filed ac gas leakage issue, already been 10 days when first technician visited and told it will be done soon. But no response, no customer care helping on enquiry. The assigned guy never pick phone. No body is concerned enough to fulfill their duty. Why jeeves is making a fool by writing work in progress, when nothing is till date done to resolve our issue in this hot 48 degree temperature. Why do you provide such warranty if you can't do a single work for the charged hard earned money of ours.

I initially registered a complaint on Feb 14th regarding my AC not working properly. An engineer was assigned for that and the problem found to be gas leakage. The problem was fixed by Engineer on Feb 23rd. Post which it was working properly for 15 days. Since the lockdown was announced, we have to move to my relative house nearby for almost 40 days. When I came back on Apr 1st week, the Ac was not working properly. I tried registering a complaint at once but due to current COVID 19 situation, I'm unable to register complaint. At last I registered a complaint on May 4th. It's been almost 20 days since the complaint was registered. The problem was not resolved yet. Though it is the situation of COVID19, the essential services needs to be working...

Also it is a mistake from JeevesTeam. The same problem was raised 3 months back and it was resolved by service engineer in the month of February only... With in 3 months the problem occur again coz the problem was not resolved properly.

As per the police of 90 days warranty, it is a mistake.

I'm unable to contact the toll free number[protected]

Extended Warranty
FSN:
EWNEW7PUH6BVPYYH
HSN/SAC: 998599

Vu iconium 109 cm (43 inch) ultra hd (4k) led smart tvv

During the watching tv black spot showing on tv screen and voice problem

We have submitted all the required documents on 16th May, after that no further action taken by Jeeves, we called multiple times to Jeeves customer care they said we escalated on the top priority but no response. Please take action against this