Jeeves Consumer Services Complaints & Reviews

Sir ur jeeves client had come and taken my defective mi tv under extended warranty and still didn't receive money regarding it... It's been a month
I[censored] better not respond be ready for a case against you...
Subject case id 0f17ewbasc[protected] refund (Panel issue)

Sir, kindly depute one engineer for attending small repair and to do certain works in the functioning of t. V. My phone number is [protected]. My warranty code isjflkf12ad6735.

I brought iFFALCON AC from flipkart and its delivered on 29 th june and Service activated on very next day. But the installation and demo for the product not yet done. I ddint yet get a call from service team. In between 4 times i am contacted the flipkart customer service two time they escalated the issue, but not yet my problem was solved. What the hell is this, very pathentic service are the team proving, i am very disappointed. How can i trusted this such kind of a service team if my product need service and repair.
OrderId : OD[protected]
Incident: IN[protected]

I am utterly disappointed the service provided during my complete mobile protection claim. my phone was picked up by courier on 5th of june and was delivered at your service centre on 8th june. I am still waiting for my phone gets repaired.

But, that’s not the real problem; the problem is this company’s customer service. I daily called at it's customer care to know my phone’s repair status but i never got any satisfactory answer from any of their employees, since last 47 days. They even don’t know what is going on with my phone at your service centre. They, daily reply me “your request has been escalated to our backend team and you will get a phone call within 48 hrs”. But i never got a call from back end team. I asked to talk with their supervisor or manager but i never get contacted. They don’t have any contact with repair technician, really i don’t know how this customer care is running.

I called flipkart as well to resolve my issue because i am a regular customer of flipkart and trust flipkart. But what i heard from them is “we are not responsible for whatever is going on in jeeves”.

I don’t know what i do, where i escalate my issue, what’s going on with my phone. Jeeves claims 10 days guaranteed repair.

I hope jeeves will try to improve it's customer service. If jeeves can't repair my phone then replace and send me new phone as soon as possible.

Thanks,

Akhil kv

Claim ID: IW[protected]
reg mob no:[protected]

I need to claim that complete tv protection and the marq 43 inches led tv display is line
My name is suresh babu. [protected]@gmail.com

[protected] [protected]

Andra pradesh kurnool district mantralayam raghavendra nager near hanuman temple road no8. 518345

Hi Team,

I am facing my washing machine issue from the last 7 to 8 months. I am still awaiting for the part replacement. Now my patience has been over now. Guys had been visited 3 to 4 times with the same wrong part again and again. Now they are telling, IFB is not making this part so that why they are sending this improper part. This is a very disgusting situation, they wanted to complete this extended warranty period though this.

Now I am coming with the final solution as per your company policy if you TAT will be failed then Jeeves will issue An EGV of sum assured.

Request you to please initiate a refund process and take my machine back as I am very frustrated with this kind of service where your executive and service center is not supporting.

Please confirm on this at the earliest, so I will be ready for the next course of action.

Regards,

Himanshu Gupta
[protected]

Nokia led 55 inches ordered from flipcart on dec2019 on June2020 tv was defect jeeves executive came & tv was defect so flipcart gave refund amount in that time I took extended warranty from jeeves I gave many emails to your mail no response nothing. Please verify and call me on this number [protected].

It’s been over 45 days and I still haven’t received my phone.

My phone is asus zenfone max m2 pro

45 dayssss nowww

Firstly I filed for a claim on the 20th which got processed on the 1st or 2nd of June and then I dropped my phone on the 2nd of June and the only update I got from the companies end was that there was a mess up with the claim to confirm my phone’s model number.

My claim was delayed and then my phone hasn’t been sent to the service centre back.

My phone is ASUS zenfone max M2.
I haven’t received any update as to where my phone is and what is going on. Nor I’m unable to connect through the customer care number.

Neither the service centre nor the customer care as any clue about and my status of the phone.

I have called more than 80+ times in the last35 days and THIS IS HARASSMENT AND MY PHONE IS STILL SHOWING PENDINNG IN SERVICE

I NEED TO TALK TO SOMEONE PLEASE CALL OR ELSE I WILL FILE A CASE.

This is not fair I need a call from your end to resolve this matter this is really not fair.

Please either return the phone with the appropriate amount of 40% of the value or else the phone repaired.

THIS IS MY 4th or 5th mail for my grievance.

PLEASE CALL OR HELP

I wanted to file my claim and today is the last day. It is showing that the claim is valid till 17 july 2020 but i am not able to claim it. I talked to customer representative but the experience was soo pathetic i cant even explain there was no humenly talk it was like talking to a computer repeating the same thing.today is the last day to register claim and they are saying your policy has expired but technically it is not. I want to avail my claim Any how I will be going o review you so badly and will be definitely taking legal actions against you

I had bought this scam insurance from scam company jeeves consumer services private limited on 5th of june 2019 along with purchasing an mobile phone xiaomi red mi note 7s worth rupees 11000/-.
On 21st of march 2020 my device fell & broke so my insurance cover was still on so i filled a claim with jeeves consumer services private limited, from calling their customer care number[protected].
My claim was registered on 23rd of march after paying 500re as per their request (Though it is not mentioned any where before, lost more 500re).
After calling their customer care hundred of times i used to get same reply that your device will be picked up soon in 3-4 business days. Though my mere luck my device was finally picked up on 26th of june 2020, although for weeks i hadn't got any mail or message regarding successful pickup of device.
As per jeeves consumer services private limited t&c they have breached all their sla & i am liable for token of apology which they are refusing.
Also today on 16th july 2020 marks 117 days since my claim has been registered my device hasn't still reached me yet also no status update, no communication from jeeves consumer services private limited. I think my device will take a month more to reach till my address that to not sure the device will work or not.
If you could kindly help me procuring my device back as i have been using someone else mobile since 4 months, & toa is definitely expected from jeeves consumer services private limited in the form of electronic gift voucher for this mental harassment.

I have purchased the thomson 43" tv from flipkart and returned on 21 jun,

Now i have logged a request for an extended warranty cancellation and refund my rs 1990/- on 21st jun, despite of several mails/calls till now jeeves not refunded my amount, customer care is worst, no solution from jeeves, i hope through this i will get solution.
You can reach me on [protected]

I need to claim that complete tv protection there is a television in running display is line and there are no response from the last two months

On 5 july 2020, my tv stopped working, after calling jeeves they didn't picked the phone as a result i have to visit their store on 7 july. After reaching there rather than helping me out they said that we only give installation here.
I got frustrated and then they gave me a flipkart person number.
I gave him my details and waited for a long time.
On 11 july, i got a refund email where i request them to repair/replace my television as in covid its hard to spend time without tv.
And today, 14 july, have sent them about 5 - 6 emails that please reply but no response.
None of their phone number responds, have recent call time about 25 minutes.
I request consumer complaints to help me out in this condition where a consumer has no option to contact the service provider.

It's been almost 25 days since my registration of complaint but no one has come to pick the mobile yet... If i call them they will say wait for 2 business days... This cycle continues everytime.

Good afternoon sir,
My name sai
I have purchased realme xt mobile on flipkart online service added also flipkart complete mobile protection plan offer (Jeeves consumer service).
Few days back my mobile display are damaged,
I m complaint the jeeves online customer service
More times are calling online service number but not lifting the phone nd no response to the customer service.
So very very very very worst service in jeeves consumer service.

I have bought above product by flipkart on 30 june. They delivered me 5 july. Samsung engineer visit my home for installation on 8 july and they open product &found a damage product. He tell me that u raise a request for replacement. I request to flipkart for replacement on 8 july. Then flipkart tell me that technician visit for approve my product that is damage. But no one technician visit my home yet. I called for times to flipkart they always tell me that technician visit today or before yesterday but no visit yet by any technician. So pls arrange a technician for my approval for damage product kindly. Thanking u.

I have raised cancellation of extended warranty purchased from jeeves on 16th june 2020 (2 days after purchase of my vu tv) ew serial number: jweboi2ao9310. With repeated enquiries i got a mail from jeeves on 20th june 2020 asking me to submit my bank details on which my refund amoutn will be credited.

I have submitted my bank details through mail on 24th june 2020 for which jeeves have not responded yet.

I have send many mails to customer support / extended warranty team but i have not received any reply from jeeves indicating the date on which my amount will be refunded.

This type of irresponsible attitude from jeeves is creating a lot of mental agony to me. I hereby request the company to respond positively to my query and refund the amount as early as possible.

Recently bought a poco x2 mobile from flipkart on 25/6/2020.. Found some issues like over heating, applications are getting stuck etc within 5 days... Complaint registered in flipkart within the date of return period.. Technician came from jeevs electronics to inspect my phone.. The visiting technician was according to orders from higher authority.. They installed one app cpu-z app in ma mobile and took a video.. The phone was hot after taking the video.. But the manager through the phone adviced the technician to make a remark as no issue with the phone. But am still suffering with the complaints

Poor service from jeevs and flipkart so far

My mail id:[protected]@gmail.com

Hi team,

I have called 7 days back to jeeves customer care number they told me to email @ [protected]@jeeves.co.in i have mailed the same but no reply received on the same and in this heavy summer they are not responding to the mail's and even not taking the complaint on the calls.

Kindly help me out on the same.

Thank you and regards
Ankur bansal
Mobile no. [protected]

Case id
Finv-5cp1xh-qb99c4-kp73ux-1l348l9

Bought tv from flipkart.
Many time got call from customer service and technician. Still after 10 days of delivery of the product installation not yet done.