Jeeves Consumer Services Complaints & Reviews

Claim id-ad[protected]
Policy id-jppoffk2238012

I bought a complete mobile protection from flipkart and the seller was jeeves consumer services. I am trying to claim mobile insurance but jeeves company is not giving services. Even they took 1500 extra from me and said 1st you need to pay 1500 extra than we will process your claim.

I paid 1500 extra to them but after that, they didn't respond and i called customer care, no but i didn't get proper satisfactory solution. And took money from me 1500+500=2000.

I called flipkart also for support, but same i didn't get any solution from them.

Hi Team my device is submitted to Jeeves service center 4 month ago I am still waiting my device to get delivered to me. I am daily writing a mail but no response from Jeeves, its really very irretating now. I spoke to customer care 3 weeks ago he told me devce is ready but he was not aware of that when they will delivered device to me. Can anyone tel me.

I complain second time for my complete mobile protection plan claim for screen demage repair. I claimed jeeves on 2/6/20 for screen demage repair.& i sent required documents as per email suggested. Then the note consider my documents (Aadhaar card)
For process. Then i re sent my documents with voter id on 09/06/20 but they not respond for next step i call them but they not received my call.

Pathan tanvirkhan s
Mo - [protected]
Plan id-jppoffk2295168
Claim id-ad[protected]

Dear sir,

I purchased vivo s1 pro (Jazzy blue, 128 gb).
Mobile on date 16 january 2020. Also i taken complete mobile protection 1 year plan.
Ome month ago my mobile display was breaked due to accident.

Yesterday, i visited vivo service centre at ahmednagar, maharashtra. I submitted my mobile in service centre. Plz guide for next procedure urjently for claim.

From three days, i tring to contact jeeves consumer customer care no.[protected],[protected] and[protected].
Many time and even mailed regarding the issue many times but i didn't get any reply.

Avinash

I purchased a mi tv last year with extended 2 year warranty support from jeeves, but now when iam facing a minor issue they are not responding to mail or call, kindly help me in the best way u can.

Ishank [protected]@gmail.com

I purchased complete mobile protection plan for 1 year with my phone in jan'2020. Then my phone's screen damaged and i complained about it.\

They ask for few pictures showing damage and other info which i provided same day. Few days later, received another email saying i have not given details so i provided again. Few days later 3rd email came saying i have not given details immediately followed by another email saying my claim is rejected because i did not provide the documents they ask in email.

Now they are not answering phone and not replying to emails.

I have all the details of email sent to them as well as call details as proof.

Ew number jppoffk247751. Trying to reach jeeves through mail and phone number but they are not responded. This process is going on since 31 march 2020ii

I have purchase a TV from flip-kart on[protected] along with that i have purchased an 2 years of jeeves consumer service extended warranty now i have issue with that tv and its under extended warranty, i tried to contact jeeves consumer service many time and even mailed regarding the issue many times but i didn't get any reply from and they dont have one proper mail id or costumer care number after trying day together i got connected to costumer care they stared telling me to contact to other department . pls dont trust the jeeves consumer services they are a big fraud company.

I bought a mobile from flipkart along with accidental damage protection given by Jeeves. On April 26 during lockdown my mobile fell down accidentally while attending a call. Since then the screen is not working and become dead. I tried to repair with realme service center but not avail as they asked me to pay rs 9500 for screen replacement and asked to check with Flipkart mobile protection vendor Jeeves for get it repair if i don't want to pay rs 9500. So i registered the complaint with Jeeves since i have taken the accidental damage protection and registered my complaint on 24th May 2020 and said i need to submit the document and damage details photo which i did over mail. I even called and followed up with customer care to acknowledge my mail with documents for which they said concernedteam is working on it and they will reply. To my surprise, after waiting for few days i got mail that final reminder to submit the document and immediately followed by another mail stating that the claim is rejected due to lack of document.

I called their customer care again and queried about the same and said they didn't receive any document contrary to what was claimed by previous agent that concerned team checking on it. Then the agent said its because i am using hotmail they mail may not have reached them. With no choice i asked him to update my Gmail id and registered the new complaint again.

This time i was swift to reply them with all the necessary documents and after two days got mail stating that the screen protector on my mobile front preventing the clear visibility of the screen damage, they asked to remove the screen protector and take the picture again and send, which i again did swiftly and replied to them over mail. After waiting for two days again i got mail stating final reminder to submit the document and immediately got the claim reject mail.

Frustrated again called their customer care and patiently waited for half an hour to connect with an agent, when i asked about why my claim rejected he said document not submitted, when i asked about which document did i miss he said no has no details about it. Then i asked him to transfer the call again to some senior agent who informed that i am a valuable customer and disconnected the call without any further assurance. Pissed off again i called customer care and again i have start from zero. Then the agent put the call on hold to connect to some senior executive and disconnected my call. Again third time i tried to connect and started from zero that agent the put the call on hold and disconnected. Fourth time again tried and asked to connect to customer support manager for which the agent replied they don't have authority. I asked him again to connect to authorized person who can do it for which he again stated he don't have authority for that too, frustrated again i blamed and blasted their service to which he asked me to speak professionally to which i replied that you should first provide professional service and satisfactory customer service before expecting a customer to speak professionally. I requested him many times to connect to an customer service manager for which he refused stating he has no authority.

He said he is escalating and will get a call back from the concerned team for which i am sure not going to happen as the same has been promised by other agents.

Back glass panel demage

My mobile picked up by jeeves on 30 may but after that i can not connect toll free number.
They don't pickup my phones.
They don't answer any of my mail.
Now i am worried about my phone.
If they not send me my phone in 5 day i am going submit a police complain.
My claim id ad[protected]
Plan id-jppoffk2972414
Please if they can update me it's very helpful for me

Mera bike se accident hua jo mobile pura diamage ho gaya h
Or insurance karwaya hua h

Tv is not working now, audio is ok but the display become completely black

I am purchased 2 year extended warrnty
Sending extended warranty copy + invoice bill copy

Hi, since march my remote control of mi tv is not working. Then i called there customer care number to take the complaint and replace it. I have brought it from flipkart and also brought extended support services from it. I have purchased this tv in september 2019.in just six months the remote stopped working. Since march till today in june i am struggling to get the remote replacement. I have dropped them emails many times. Also called thier many customer care numbers which they keep telling me to call this number for tv services. Still no response. Till now i have never faced such a pathetic and unprofessional service from any service center. I am thinking of lodging a complaint against them. If they do not improve.

My mobile is damaged from the last 10 days and i an unable to contact any of your consultant via your tollfree numbers provided on the flipkart website.
My policy number is jppoffk2494671. Please contact or repair my mobile
Thanks

I buy a mobile with complete mobile protection plan from flipkart on 23/08/19
Cause of accidental screen damage i claimed jeeves customer support by call on 02/06/20 and registered claim. The send me email for reply with required document. Then i replied with required documents but they not reply me for nert step of process.
I request to them for process to my claim to next step. I give you screen shot of policy no.& claim i'd bellow.
[protected]@gmail.com
Plan id-jppoffk2295168
Claim id-ad[protected]

Hi there

I am having a warranty of ac worth rupees 1500.

Ac has been stopped due to some issues and i am trying to connect jeeves team since 2 months but unable to connect and only once i was able to talk with them but not got any helpful reply and still taking followup since 2 month but not getting feedback.

There is no meeaning of purchasing warrntly from you if you are not gone repair my ac and this is not fair to take followup everyday via email.

Even your customer suport line is also not working and unable to talk with your team,

My invoice copy attached here and looking for a reply from you asap

Thanks,
Maulik
[protected]

My phone got damaged in a bike accident. I claimed the damage and my phone was picked up on 8th march for reparing. Till date i have not received my phone back. Flipkart and jeeves both are not reverting properly and buying time. It has been 3 months and i am still waiting... Pathetic service.

Hi team, i had taken mobile protection plan from jeeves and now while i am claiming then jeeves is taking extra processing fee and not mentioned in their term and conditions and need your help that how they can take such amount of not mentioned. A few months back i purchased a mobile from flipkart and taken protection plan on that but right now the product got damage and when i applied for my mobile insurance then they asked for processing fee. I know that processing is required but that was 500. But now they asked me to pay 1500 while in case of 500 but i was ready to pay 1500 and thought that the price varies ac to phone but when i was going to pay they mentioned that processing fee is 500 and asked me to pay 1500. When i asked from jeeves they informed it is in tnc and checked there is not any amount any when the processing free is 500 then how can they take extra 1000.

I have purchased a vu 40" tv from flipkart and installation was done by jeeves consumer services and also purchase the extended warranty from jeeves. I have tried to reach jeeves on 13 april 2020 to repair the tv but due to covid 19 customer care was not functional after opening of customer care i talked to customer care and they told me that product warranty will start from oct 2020. Warranty certificate issued by m/s jeeves was incorrect and to revised the same they have taken more than 2 weeks. Finally i have talked to senior person of jeeves and they have arrange to generate a new certificate and arrange to send a engineer on 17 may 20, as per engineer some part was not working and assure to replaced in 1 week. After 1 week 1 talked to customer care and they told me that part will come in atleast 15 days. Now more than 20 days has been passed but problem not yet resolved. Customer care and engineer visited is not picking up the phone. Please help in this matter