Jeeves Consumer Services Complaints & Reviews

Please find the claim id: ew[protected], and
Case id: 0f2ewhysc[protected]

My mobile has picked on 9th june 2020 from my house and recieved on 11th june 2020 but till now i dont get any status. The response recieved from your customer care is very unresponsive. Please provide my mobile as soon as possible

Ordered opus queen bed from flipkart. Installation by jeeves was said to be 48 hrs. Haven't received any details.
Please finish the installation by 3rd july or 4th by afternoon. We're going out of station for a month.
Order id - od[protected]

Totally disappointed from your service.

My ac not working since may so we registered on 21 may.

Your service man came on 29 may and said i will complaint registered so complaint registered on 2nd june.

So many times we continually call customer care number and every time customer care executive saying will resolve 15 days then after 15 days then saying resolved on monday after monday now wait for 30 june then today call then customer care executive saying wait for last 3 days more. If you don't believe i have all the recordings talking with your customer care.

Why wait, you know what is the temperature in delhi?

Pls resolve the issue

If you can't resolve issue pls tell final then help from outside

Hi i have claim a device with registered phone no [protected], VIVO Z1 PRO . i have made a payment of 1500INR on 23 june but nothing happened till date, kindly refund my money

Hi i am shubham using jeeves policy, i filed a claim and made payment but nothing happened after it, no device is picked up yet and they looted me, my registered no is [protected] nad policy is for phone VIVO Z1 PRO

Hello Jeeva Team,

we have multiple time call time, mails to Jeeva Team for purchase mobile(redmi 5A) claim process but my mobile warranty claim not processed since last 1.5 months & Also no one pick-up call at Jiva customer service.

I have explain multiple time on call with your Team that it was not mobile damaged issue as explain my back cover was not damaged, it was showing back cover colour shine-off occurred due to mobile cover issue/hardcore cover issue since day-01...

I'm not understand why it was not claim process on my phone and even not showing single crack on my iphone.

If required do check at physically & verify so that clear view on this matter.

Plan ID: JPPOFFK316465

Redmi 5A (Order ID: OD[protected]

please assist on this matter..

Regards,
Manish Shah

I bought the above washing machine from your store at dibrugarh on 15/6/20. Till, today 29/6/20, your engineer has not come to fix it and demonstrate it. Every day i get a message saying that he would be coming tomorrow at 2 p. M and this kind of torture was going on for the past 15 days. Now the last message is that he will come on the 1st july at 3 pm and this message is sent at 6p. M today. (29/6/20) i bought the w/machine to wash clothes, and not keep in the show case. I got harassed for a full month and i hope you will direct your persons in-charge to do this work, to do it as early as possible. You can check the messages you have sent. Kindly stop harassing me. Thank you very much.

Sir/Madam,
My tv went off last day. make it good for me as soon as possible.
TV model : 43BU113
SRL NO: BT833ECD05609
EXTENDED WARRANTY 2 YEAR: INO NO:- #EAAAAB[protected]

My vu television was delivered on 27th of june but my tv is still not install so, i want to get help, plzz help me regarding this problem so, please come to install my television

I have purchased infinix hot 8 mobile on dated 24 sep 2019 with 1 year mobile protection plan whose validity is upto 23 sep 2020.
Hotspot connectivity issue found in this mobile handset in june 2020. I complained on jeeves consumer service toll free no[protected] on dated 5 june 2020. They have assured for pick up of hand set but till date 27 june 2020 they have not responded properly. After every 2 days i am calling to customer care but they are not resolving the issue for mobile pickup and repair through company. As i have paid full amount of the mobile protection plan. Kindly help.

Dear jeeves team

Regret to inform, totally upset with your service and no proper response from your team

//quote//

Dear mutyala satyanarayana, for plan id jppoffk1903814, we have registered your claim with claim id ew[protected] please share the requested documents as per the instructions provided on your registered email id.

//unquote//

It has been more than 25 days i raised a claim service for my tv which is in warranty period. I purchased the kodak led 40 inch tv from flipkart along with extended warranty. I also raised a complain regarding the same with flipkart customer care but not proper response. Jeeves is a fraud. They are not even responding the emails. There customer care number no body lifting the calls.

Very bad bad.

1) ticket raised on 03/06 and your technician attached on 04/06/2020 and noted the complainant was pc board

2) already 22 days over but service not done from your end as of date and really upset with your service

3) your executives end also no proper response and those people don't know the status of product since last wednesday

4) finally i decided to raise complaint on your company along with voice call records, complaint details and extended warranty details update in consumer court and other social media accounts with tag the your company with complainant id

5) at least your executives not arranging calls with superior or manager for resolution of this query

Your immediate reply to be appreciated.

Please don't take extended warranty by jeeves as its month passed i have claimed service no response till yet. Also complained flipkart. They are also helpless flipkart customer care person was like. Tum tumhara dekh lo. Like this statement i got.50 times i have called jeeves customer care. They keep on waiting for 10 to 15 mins and then call gets cut automatically. Don't use flipkart to buy any products and no for jeeves

I ha e extend warranty till june 2021... but they never received any call and never replied mail. big fraud by company

No device pickup since 93days of registering claim, they have breached their SLA, also im getting pathetic response from calling their customer care service.

Hi,

I was told that i will receive an email for extended warranty email confirmation for my smart tv which was sold by jeeves technician who visited my place. I haven't received any email so far except the below sms, kindly confirm what would be next process.

"dear kapil giri gosai, welcome to jeeves protection shield (Extended warranty). Extended warranty for your led tv has been approved. Ew ref. Number - jweboi2ao4508. It will begin on 01-jun-2021 and end on 31-may-2023. You can contact us on[protected] for any queries."

Today morning (24 june 2020) i called customer service to find out on my etended warranty and they don't see any information with them and mentioned they can't find anything with this above refrence number as well.
Kindly update on priority as i sense some falsified information here since no email received on this one. I have raised this to my card company (American express) as well and within few days you will also receive a dispute and fraud request being sent fr their side as well.
You must have received an email as well on june 22'2020 from "[protected]@gmail.com" as well.
Contact me on :
+91 [protected]
+91 [protected]
[protected]@gmail.com

It has been more than 25 days I raised a claim service for my TV which is in warranty period. I purchased the Micromax LED 42 inch TV from Flipkart along with extended warranty. I also raised a complain regarding the same with Flipkart customer care but not proper response. Jeeves is a fraud. They are not even responding the emails. there customer care number no body lifting the calls.

Very bad bad.

My mobile has been picked up on 09/06/2020 but i still not recieved my mobile or its status.

My details
Name: dharmendra
Mob:[protected]

I have sent an email to jeeves on 20th june 2020 for which i did not receive any response till i called them twice to ask them to reply. I got the reply on 22 june stating the documents are not correct. I looped the vu team to give them the correct documents for which kishor service lead from vu promptly responded.
After receiving all the necessary documents, jeeves claims team has stopped responding.

I have sent them 6 emails but i am not receiving any response.

Please let me know the escalation matrix for the same

Since 7 days i was following up with jeeves to register a complaint and service my tv which is still under extended warranty for 2 more years.

Escalated 5 times in 7 days, still no response from them.
Every time they are saying wait for 24 hrs, yours issue will be addressed.
I am fed up with this service.

I tried to escalate further but no luck.

Hi all,

Please help me in this fraudulent behavior by jeeves. I have taken 2 year extended warranty on my lg refrigerator, which apparently had issues with cooling.

I raised a complaint on 17th june, and engineer surendra kumar came on 18th and found it to be an issue with gas leakage and since he is not trained on these types of issues, he wanted to escalate the ticket and called his supervisor for steps to follow. While doing that he mistakenly closed the ticket in error.

I explained this multiple times that your service engineer "surender kumar" who came on 18th of june was not aware of how to forward the complaint, because he found it to be of a gas leakage case. He mistakenly closed the complaint instead of routing to correct department.

He was apologizing like anything and requested me to again drop an email and he ill get it done on priority because it was his mistake. He left after that and i am facing the consequences of his mistake.

I have made dozen of calls to customer care department and they simply say we have escalated the request and you will get a call shortly.

Is this how consumer complaints are handled at jeeves.co.in?

Please take an immediate action.

Thanks,
Mandeep singh