Jeeves Consumer Services Complaints & Reviews

1} july 1st product stopped working
2} after multiple attempts on 7th july claim get registered
3} it reschedule again on 18th june.
4} on 27th july tech visit done and service person said main board need to replace
5} after multiple call email finally yesterday on 25th aug part arrived and still issue not resolved and now tech guy said other part also need to replace not sure what diagnosed he did at first visit. That too not sure that another part will solve this issue.

Overall its closed to 2 months now again have to wait for another part frankly speaking guy dont have expertise to id issue.

30 days service policy crossed, part still not available still they asking me to wait for part rather than providing refund.

I have complaint for my led tv 9 july 2020 and 13 july service engineer came and request for repair part and now weekly call email for which time tv will be repair they part not available now 1 and half month for part pending. i have email call according if jeeves not able provide part refund amount but they make fals promise we repair system. they have not any system to repair they are just cheat customer take money for extended warranty. this type should block from and flipkart that type company promote cheater company

Hi,

With reference to below mentioned plan and claim id:

Plan id :- jppoffk233412
Claim id:- cljp[protected]

I registered a complaint on 6th aug'20 related to my vu led tv and a technician was assigned to visit my home and check the issue. Technician visited on 8th aug'20 and i was told that he has registered a request with his team for the part that was not working and it will take 1 week. Since then i have not heard from these guys. I have been following up on email and calling their customer service everyday but everytime i get to know different things. Now it's been 3 weeks and issue still unresolved, i have informed flipkart team as well on 20th august but seems these guys are in the same boat. There branch office in hyderabad don't answer phone seems jeeves has updated incorrect information on their website.

Date of the incident: 6th august 2020

Full description: my laptop is under 2 years extended repair plan (Purchased from flipkart along with the laptop). I am following up with them since 6th august but the repair is still pending. They say that they will assign a technician for on-site visit within 48 hours but it has been almost 1 week since then and i am yet to see the technician. Multiple calls were made but resolution is still not in sight.

Desirable resolution: technician should be assigned for on-site visit so that laptop can be repaired asap.

Hello,
I was repaired my device under plan id - jppoffk3044685 and claim id - iw[protected]. My mobile is delevered in 14/8/2020 and this is not repaired properly, bacause i was raise the complaint for screen, fingerprint and auto switch off, this is the problem of my device. Company repaired only fingerprint, display and auto switch problem is assitive. And one more when i picked my device the sim tray is also picked up with deviec but then my device is delivered the sim tray is missing other way i was not received sim tray and i am complained the customer care but no one is solve the problem like ignoring the complaint and i want replaced my device...

Regards
Rohit
Mob no [protected]

Hello,
I was repaired my device under plan id - jppoffk3044685 and claim id - iw[protected]. My mobile is delevered in 14/8/2020 and this is not repaired properly, bacause i was raise the complaint for screen, fingerprint and auto switch off, this is the problem of my device. Company repaired only fingerprint, display and auto switch problem is assitive. And one more when i picked my device the sim tray is also picked up with deviec but then my device is delivered the sim tray is missing other way i was not received sim tray and i am complained the customer care but no one is solve the problem like ignoring the complaint.

Regards
Rohit
Mob no [protected]

I have taken extended warranty for my mi tv. I have complaint regarding tv issue 3 months ago. Engineer came and checked the tv. Tv motherboard need to be changed. Company assure for refund. I requested for replace. Now they havr cancelled my ticket. I called so many times to reopen my ticket. I mailed them also. They are not responding.

The Vision star seller give me used POCO M2 Pro 6/64gb blue smartphone.I ordered this phone on 14th july 2020and I got delivery by seller on 28th july 2020.
In this 2 weeks long period they provide me used phone which is once returned by the another customer and when I request to replace, they intentionally late the technician visit two times and the replacement policy date expired. Now the flipkart saying that the seller denied to replace. In this way The Flipkart, Vision star seller and The Jeeves consumer service pvt ltd. doing fraudulent work and making foolish to customers. They looted me by 15, 000/- by giving used phone and advising to go for Mi service centre.

I have purchased extended warranty on 6th July 2020 from installation guy (Jeeves employee) he had given wrong commitments after paying the amount I received email from Jeeves with T&C . Once I looked into the T&C I realized that whatever commitments are given by the Jeeves are not met with the T&C. So I decided to cancel my extended warranty immediately called the customer care and requested for cancellation. After 2 days (On 12th July 2020) I received an email to send bank details to get refund. As per their request sent all my details. Till today (18th Aug 2020) haven’t received refund. Daily I am calling customer care and writing emails to them, but no one is responding to it. Please help on this.

I had raised a request on 13th july 2020 under complete mobile protection plan jppoffk2245452. Pickup scheduled on 18 july 2020 & picked up the mobile on the same date. More details to follow, registered date - 13 july 2020 registered mobile no. [protected] claim request - iw[protected] as per your policy mobile should be delivered within 10-15 working days from the pickup date. But unfortunately, it is not delivered yet. I had many calls & emails to support but no one can resolve my issue. Everyone asks to wait for 5 working days more, our backend team & responsible team will contact you. But already i waited for more than 1 month & the policy period, still, i haven't received any resolution for the claim request. I want my mobile back in repaired condition as soon as possible as well as i want compensation 10 times of product value for waiting more than the policy period and mental harassment, fraud, fake commitment. Please do the needful.

On August 4 i filed a complaint about laptop made 16 calls. Everytime they promised me that technician will contact you in 48 hours. This same reason was given to me 7 times. On August 15 one customer service representative told me to go to a physical service center in Mangalore if i needed it in emergency. It was another lie. I went there and i was told they wouldn't repair. Then next two representatives promised me that i will receive call from the manager in 2 hours . It was also a lie.

Display broken so please resolve it repair tv

My iffalfon49f2a tv stopped working and claim registered. After 3 weeks tech visit happened and he place order of defective part. Its more than 3 weeks part is not available and total 1 and half month passed after claim registered.

Customer service dont have information when part is available

Claim team said same thing.

Support team reply that not able to repair will give you refund then again some other guy said part is pending.

Overall no one have concrete information and they are just playing with patience

Description-ewjv[protected]
Hsn/sac code - 998599
Original invoice no. Invdg-f1-cneed7qcyqk0706a58er1d6gc[protected]

Mi tv 32 inch display boken so please rapair my tv.

In front of my house sewerage pipe was leaked and overflow water coming into the road. So i will request to municipal corporation Chandigarh, please take action and changed the breakage sewage pipe.
House no. 2001/2 sector 32c Chandigarh near st.anne's school. Mobile no. [protected]

I claimed screen protection plan of "vivo z1x on 17th july 2020, on 18th july it was picked up by them.

I was assure that my phone broken screen will be repaired in 10 to 15 business days as per your policy.
I kept calling in that 10 to 15 days for updates but not received any proper response from them.

Every customer care executive told me to wait for 2 days or 48 hours.
Till date i have no call from them.

My plan plan id is"jppoffk2461714, " & claim id ad[protected].

Hi,

Call logged to jeeves customer care on 01aug2020. Sill no one addressed this issue. Please escalate this call and complete it soon.

This is regarding extended warranty with jppoffk968511 for your led tv.
Your claim has been successfully registered and your claim id is cljp[protected].

Regards,
Ruba sathiya.
[protected]
[protected]@mail.com

I have purchased led tv with extended warranty from jeeves through flipkart in june 2019.

After a period, my tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves/flipkart end end.

Thank you

I have purchased a led tv with jeeeves extended warranty from flipkart in june 2019

My tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves end.

Thank you

I have purchased a 50 inch tv from flipkart with jeeves extended warranty in june 2019.

Now, my tv display got dull, upon then i have a raised a complaint to jeeves and they said that it is not repairable and suggested me with refund option.

I have accempted the agreement and then they picked my tv on july 21st 2020 but till now i dint get the refund yet.

Please help me out on this.

It seems it is purely irresponsible from jeeves end.

Thank you