Jeeves Consumer Services Complaints & Reviews

I have already RAISED CLAIM ON MY PLAN ID-JPPOFFK498567,
Also, I have already paid 500 Processing fee,
My claim id is - AD[protected]
Waiting from their side, No response since last 13 days,
I am calling on their helpline number 5 times in a day, Every time they put my call on hold.
Also, I dropped one mail on their helpline email id.
Please do the needful

Ticket id 9h1ewgysc[protected]

It is regarding the extended warranty of my haeir fridge which was taken from flipkart and the service provider is jeeves. Under above mentioned ticket id my complaint was registered for replacement of a faulty part and from last 20 days am following up for the same but unable to get a solution and even the company is responding positively. Kindly help me out. Very pathetic and unsatisfactory customer service.

Name saurabh thakur
Claim id ad[protected]
Plan id jppoffk1253207
Mobile no [protected]
My phone asus zenfone max pro m2 is been taken from me on 24 jun 2019 when ever i call on their services center they always give excuses that they don't have parts, i am very disappointed with services they are affiliated with flipkart and they have no part from past 48 days not digestible. I can never suggest anyone to buy flipkart mobile protection plan. After 2 july i don't even get any mail from your side give me a proper delivery date of my device. After so many trys (More than 20) on customer support i finally got a call i got a call from jeeves back-end team on 6 aug 2019 that my phone is repaired full mother board is changed by 10 aug 2019 i'll got may phone back today is 11 aug 2019 there service is useless no proper info i can't track my phone 48 days of warranty is wasted by them and i'm still counting how many days they will take more main regret its better if i repair it on my own

Hi,

I purchased jeeves mobile protection plan along with mobile from flipkart. On jul 24th
2019 made a claim to repair my mobile. They asked me to pay 500/- as non refundable amount for the service. I paid the amount and followed all the instructions given by jeeves consumer ltd. They given pickup to bluedart and no one came or called us regarding pickup. After three days got message saying pickup was cancelled. I called jeeves they said in 72 hours re-pickup will be arranged. After 72 again i called to know the status as usual they said logged complaint with the backend team they will call back in 72 hours. There is no response from jeeves so i called again and getting same response everytime as in 48 hours we will arrange a pickup. Again today they are saying your area is not serviceable. My question is if my area is not serviceable how mobile was delivered by flipkart and how jeeves took money from me without knowing my area is serviceable or not. And lucky they are in india and it is heaven to all this kind of companies. Any one can loot indians money by just saying we do all magics at the time of proposal after that they never do as they promised.

I brought asus zenfone 5z from flipkart with jeeves' full mobile protection policy.
Unfortunately, my device was fallen down in water. So i claimed for liquid damage protection.
So i applied my claim under jeeves' policy by paying inr 1500.
My claim id - ad[protected]
Plan id - jppoffk1648213
Jeeves team picked up my device on 5th jun 2019. It has already passed 36 days.
I called jeeves customers care many times, after one month they told me that your mobile has not been fixed yet and says to wait 48 hours on every call. This is my primary phone. I’m in trouble. Please help me to get back my phone asap.

Kindly review and look into this matter.

Regards
Anup ghosh

I brought asus zenfone max m1 pro from flipkart with jeeves' full mobile protection policy.
Unfortunately, my device was fallen down from my hand and didn't restart again.
So i applied my claim under jeeves' policy.
Claim id - ad[protected]
Plan id - jppoffk1371826
Jeeves team picked up my device on 14 may 2019.
I called and mail jeeves customers care many times, after one month they told me that your mobile has not been fixed so we will give you an 80% refund of your device amount.
I sent the necessary documents to jeeves on 16 jun for the refund process.
But still, i didn't receive any refund amount from jeeves.
Thereafter i called and mail to jeeve's protect but there is no positive response from the jeeve's team.
Kindly review and look into this matter.

Regards
Krishnat gaikwad
[protected]/[protected]

My policy number: jppoffk1309676
I have purchased asus zenfone lite l1 with flipkart complete mobile protection plan.
I had 3 issues in my mobile 1. Charging is taking too long (10-12 hours)
2. Mic is not functioning (Calls are getting muted)
3. Speaker volume has reduced.
I had made complaint on 09th july 2019. After 5-7 days, on inquiring they said due to some it reasons your complaint is stuck, you have to made another complaint. I made second complaint on 20th july 2019. Courier boy picked up my mobile on 23rd morning. It was delivered on 25th afternoon. Still i didn't get any call from service center nor any email related to defects or repairing status of my mobile. I had mentioned 3 problems, person registering complaint on call mentioned only one problem. I am roaming without mobile due to your poor service since one month.
Every time i call customer care, they don't have any update.
Solve it earliest else i will knock the door of consumer court.

My refund id is : ad[protected]
Why are jeeves refund only 80% value of device
I don't know anything i want to refund this amount:-
(1) 100%device value
+ (2) rs 199 plan purchase
+ (3) 500 processing fee
+ (4) 11, 300 waste of time, mentality disturb,
Total amount 20, 000.
Otherwise i go in consumer court
Please help me indian consumer complaints forum.

Case. Id. 9f26ewmbscj-9544741.
My kodak tv has been non operational since 25-jun-2019. Post several attempts and cancellation technician finally visited on 04-jul-19 and informed that a board was non functional and need to be replaced. Today more than 30 days later is the 07-aug-2019 i have no update on when my product will be operational. The customer care last informed that my complaint status is "partpending" on 19-jul-2019 post which i have got no response to my follow-up emails. Please resolve.

Hello, i bought a iphone through flipkart along with the jeeves protection for one year. Due to an unfortunate event i had to sent my phone to jeeves. Now what happend is that this process started around 23rd of may 19, by 1 june i made a payment of another 500 which they that that its under their policy. Since then i had been trying to get my phone back from them, but all they have to say is that someone from backhand team will contact me, which apparently never happend. The max tat time given to me was 10 days, but its been months and months now for the whole process which was suppose to happen in 10 days.
Now i feel really helpless, i have dropped them tons of mails called their customer care for like thousands of times but i never got any resolution.
If its not a fraud then what is it? Also it feels like that they stole my money and phone along with it.
I want to take some legal action against this company, kindy help me out.
I have got every proof in the mails of our conversation.

I have request for return for my phone which i bought from 2gud. As i received a defective phone. So one technician came from jeeves to check out the phone and yes he only confirm that there is a problem with my phone. But then he lied that my phone is working properly and my return request got rejected. The main reason that the technician is taking revenge from me is that he took my imei number which i didn’t know that they need imei to register complain. I had no idea about that and i told him i’ll complain to police. Because of this he rejected my return request.
Obviously i have to be careful if someone is taking my imei number. It can be misused. Please help me out to return my phone and get replacement.

I buy phone from flifkart and buy complete mobile protection. After few days on 8th July in night wash my clothes then mobile fall in water and not work then I call flifkart and give in information my phone is damaged then flifkart suggest use your complete mobile protection then tommor 9th July I call jeeves customer care then register my problem and I do all terms and conditions, after few days 13th july my phone is pickups by bludirt then I call jeeves care then they are tell me your phone will be repair and deliver under 10th business days but I call 9th business day they tell your phone keep for observation may be diliver at tommor I wait but not diliver I always contact jeeves care but can't be help me today 14th business day 1st August but today will be not deliver my phone, I wants to rs 20000 money because phone worth 8000 and mentality disturb, time waste 12000.

A jeeves engineer, who came to install a tv i bought from flipkart, sold me the idea of going in for a 2-year extended warranty for rs 1520. It seemed like a simple enough deal. When i had to move the tv some months later i contacted them and they said i would have to pay a fee (The warranty only covers malfunctioning, not other issues). That was still fine - i paid and got it moved. When i recently called them about a software issue — a malfunctioning and therefore covered by the warranty — the customer care exec wouldn't even listen to the problem. He asked me to first email their claims department with proof that i was in fact a warranty holder. It seemed clearly like a way to stall the customer and it incensed me but i did as he asked and e-mailed the documents. As suspected, it has been four days and nobody has got in touch since. It is not a coincidence that google reviews for jeeves (Which, alas, i had not seen before buying the warranty) are full of warnings that it is a waste of money and they provide nothing for the sum they charge. Clearly jeeves is running a neat racket, pocketing rs 1520 each from a number of customers, promising 2 year warranty and then dodging everyone. I too would love to be paid for doing nothing.

My name is ranjita. Jeeves has my emails on [protected]@jeeves.co.in. If the company wants to make amends, it must contact me immediately to know my complaints and to fix them. If not, i will be forced to take further action.

I bought asus zenfone max pro m1 (Blue 64 gb) from flipkart with one year protection plan. So when i got my screen damaged i called jeeves and paid 500 rupees and then handed over my phone for repair. After repair when my phone was handed over to me i found that the sim tray was missing. Then promptly i called jeeves customer care and they said to mail a pic with the issue to jeeves protect.
Now its been 22 days and i am not availed with any information about my sim tray and for the same reason i am unable to use my phone.

Dear jeeves team,

My phone delivered to you 10 days back but till date no update rec. From your side hopefully get my phone back asap. And possibly need to improve your customer response quick and better to provide tracking status or detail where each and every customer knows about their product status.

My clam id is iw[protected]

Also i request to revert the mails for better respond

I have deposited phone to repair for accidental damage of screen on on 25 june 2019 they have sent me confirmation sms to receive device on 27th of june. Till now 27th july has been passed. The customer care of jeeves not providing me the claim status of my phone they have not repaired my phone yet not they are telling me how many days would they take to repair my device that customer care is telling me that backend team would call me but they never called me in one month they say sometimes that they don't have any kind of information about the claims they are not replying emails. My i have bought this phone from flipkart with complete mobile protection plan flipkart is not helping me out as well please help me regarding the issue

Hi team,

My plan id jppoffk1310988 i have given for screen damage and i paid the amt for service but the service was not happening and mobile was also not delivered. Stolen my mobile. It is that much big company can't you buy a mobile. Torching pregnant women. Following up many months. Nobody doesn't care to resolve the issue

If i came to know your owner details then i will raise a complaint against him

Till then my vacations will be ended and need to move to other place for my studies. This happening have badly impacted to my experience with this company. Further, there will be no future transaction with there services and i will not recommend this services to anyone. I am suffering a loss of time and money due to their services... I bought honor 7a mobile. I bought complete mobile protection along with mobile. My display got broke down. So i contacted jeeves. They told me to pay 500 for service charge then they will come and pick my mobile. I paid on 4th july. Still no one came to pick my mobile. I'm waiting for past 19 days. Really lost my hope. I'm following them regularly. But they are saying within 48 hours they will come and pick my mobile. Past 19 days they are saying the same, but no one came yet. Resolve my issue as soon as possible

My policy number is JPPOFFK1453390. I have submitted my phone on 15th of June 2019 and today it is 22nd of July 2019. It has been more than one month and still I haven't got my phone back. Today I called to the customer care agent and they told me to wait for 5 more bussiness days and I know when these 5 days will pass then they will again ask for few more bussiness days. Just tell me when this chain will come to an end.
It was my big mistake to trust "Jeeves Complete Mobile Protection". I have all the proofs with me

Dear sir madam
I have purchased mi led tv 43 inch pro. And the message come from flipcart the person. His name kalpesh gandhi his mobile number [protected] has come on 20/july /19. We was take leave for installation and waiting at home for installation he was not come and also not taken our call. And evening he taken call and tell i m not coming today. I m coming tomorrow 21/july / 19. Today also he had not come or not taken a call. And i m calling on jeeves customer care the lady tell me he come 22 / july. So we are not happy with flipcart customer service. My register mobile number[protected].