Jeeves Consumer Services Complaints & Reviews

I buy phone from flifkart and buy complete mobile protection. After few days on 8th July in night wash my clothes then mobile fall in water and not work then I call flifkart and give in information my phone is damaged then flifkart suggest use your complete mobile protection then tommor 9th July I call jeeves customer care then register my problem and I do all terms and conditions, after few days 13th july my phone is pickups by bludirt then I call jeeves care then they are tell me your phone will be repair and deliver under 10th business days but I call 9th business day they tell your phone keep for observation may be diliver at tommor I wait but not diliver I always contact jeeves care but can't be help me today 14th business day 1st August but today will be not deliver my phone, I wants to rs 20000 money because phone worth 8000 and mentality disturb, time waste 12000.

A jeeves engineer, who came to install a tv i bought from flipkart, sold me the idea of going in for a 2-year extended warranty for rs 1520. It seemed like a simple enough deal. When i had to move the tv some months later i contacted them and they said i would have to pay a fee (The warranty only covers malfunctioning, not other issues). That was still fine - i paid and got it moved. When i recently called them about a software issue — a malfunctioning and therefore covered by the warranty — the customer care exec wouldn't even listen to the problem. He asked me to first email their claims department with proof that i was in fact a warranty holder. It seemed clearly like a way to stall the customer and it incensed me but i did as he asked and e-mailed the documents. As suspected, it has been four days and nobody has got in touch since. It is not a coincidence that google reviews for jeeves (Which, alas, i had not seen before buying the warranty) are full of warnings that it is a waste of money and they provide nothing for the sum they charge. Clearly jeeves is running a neat racket, pocketing rs 1520 each from a number of customers, promising 2 year warranty and then dodging everyone. I too would love to be paid for doing nothing.

My name is ranjita. Jeeves has my emails on [protected]@jeeves.co.in. If the company wants to make amends, it must contact me immediately to know my complaints and to fix them. If not, i will be forced to take further action.

I bought asus zenfone max pro m1 (Blue 64 gb) from flipkart with one year protection plan. So when i got my screen damaged i called jeeves and paid 500 rupees and then handed over my phone for repair. After repair when my phone was handed over to me i found that the sim tray was missing. Then promptly i called jeeves customer care and they said to mail a pic with the issue to jeeves protect.
Now its been 22 days and i am not availed with any information about my sim tray and for the same reason i am unable to use my phone.

Dear jeeves team,

My phone delivered to you 10 days back but till date no update rec. From your side hopefully get my phone back asap. And possibly need to improve your customer response quick and better to provide tracking status or detail where each and every customer knows about their product status.

My clam id is iw[protected]

Also i request to revert the mails for better respond

I have deposited phone to repair for accidental damage of screen on on 25 june 2019 they have sent me confirmation sms to receive device on 27th of june. Till now 27th july has been passed. The customer care of jeeves not providing me the claim status of my phone they have not repaired my phone yet not they are telling me how many days would they take to repair my device that customer care is telling me that backend team would call me but they never called me in one month they say sometimes that they don't have any kind of information about the claims they are not replying emails. My i have bought this phone from flipkart with complete mobile protection plan flipkart is not helping me out as well please help me regarding the issue

Hi team,

My plan id jppoffk1310988 i have given for screen damage and i paid the amt for service but the service was not happening and mobile was also not delivered. Stolen my mobile. It is that much big company can't you buy a mobile. Torching pregnant women. Following up many months. Nobody doesn't care to resolve the issue

If i came to know your owner details then i will raise a complaint against him

Till then my vacations will be ended and need to move to other place for my studies. This happening have badly impacted to my experience with this company. Further, there will be no future transaction with there services and i will not recommend this services to anyone. I am suffering a loss of time and money due to their services... I bought honor 7a mobile. I bought complete mobile protection along with mobile. My display got broke down. So i contacted jeeves. They told me to pay 500 for service charge then they will come and pick my mobile. I paid on 4th july. Still no one came to pick my mobile. I'm waiting for past 19 days. Really lost my hope. I'm following them regularly. But they are saying within 48 hours they will come and pick my mobile. Past 19 days they are saying the same, but no one came yet. Resolve my issue as soon as possible

My policy number is JPPOFFK1453390. I have submitted my phone on 15th of June 2019 and today it is 22nd of July 2019. It has been more than one month and still I haven't got my phone back. Today I called to the customer care agent and they told me to wait for 5 more bussiness days and I know when these 5 days will pass then they will again ask for few more bussiness days. Just tell me when this chain will come to an end.
It was my big mistake to trust "Jeeves Complete Mobile Protection". I have all the proofs with me

Dear sir madam
I have purchased mi led tv 43 inch pro. And the message come from flipcart the person. His name kalpesh gandhi his mobile number [protected] has come on 20/july /19. We was take leave for installation and waiting at home for installation he was not come and also not taken our call. And evening he taken call and tell i m not coming today. I m coming tomorrow 21/july / 19. Today also he had not come or not taken a call. And i m calling on jeeves customer care the lady tell me he come 22 / july. So we are not happy with flipcart customer service. My register mobile number[protected].

I have not received the refund amount yet, it been more than 3 weeks still not received the refund amount. I have given them the account number and they have transfer amount to the wrong number, so now i have given the updated account number, they always say backend team will call you back and i am waiting since 3 weeks still not received the call.
When i call the customer care, they say we don't have any access, backend team will call you, and when i say transfer call to the senior, they will put your call on hold for 40 minutes, then get back to you and say senior is busy.

So sir i tell you everything thing in brief.
१ महीने पहले मैंने flipkart से एक फ़ोन ख़रीदा था। जिसका दाम कुल 8999 है। तो मुझे उसके display में कुछ प्रॉब्लम आ रही थी तो मैंने रिटर्न फाइल की पहली बार में अनलोगो ने कहा कि tech visit होगा। पहली बार तो कोई आया ही नहीं बस एक कॉल आया एक लड़के से और कहा कि कुछ photos वॉट्सएप पर भेज दीजिए तो मैंने उनका विश्वास करके दे दिया पर उन्होंने वह रिटर्न रिजेक्ट कर दी। मैंने फ्लिपकार्ट को बोला भी। तो उन्होंने सिवाय apology के कुछ और ना कर सके। और दोबारा रिटर्न फाइल की। दूसरी बार उस आदमी ने किसी और को भेजा था। वह आया और फोन की कुछ तस्वीरें लेके चला गया और बोले ठीक है आपका काम हो जाएगा। लेकिन अब भी रिजेक्ट हो गया। बार तीसरी बारी आयी तो क़रीब 17 मिनट्स उसी पहले आदमी ने बात कि और बोला अंत में कि कुछ पैसे देने पड़ेंगे तभी जो है काम होगा वरना नहीं। तो मैंने रिष्वत देने से साफ़ मना कर दिया और फ्लिपकार्ट को भी बता दिया। लेकिन चौथी बार तो हद्द हो गई जब उसने धमकी दी और बोला के पैसे दोगे तभी होगा वरना नहीं जाओ जो कर सकते हो करलेना मैंने पूरी बार कंप्लेंट में बताई फ्लिपकार्ट को तो उन्होंने कहा कि अब कोई परेशान नहीं करेगा आप निश्चिंत रहें। लेकिन अब पानी सर के ऊपर से जा चुका है। कुछ मदद करे please। और हमेशा वह लोग 8 बजे या 8 बजे के बाद ही भेजते है अब बताईए यह भी कोई टाइम है भला।
आज 1 महीना होने को है लेकिन फिर भी जो है फोन अब तक रिटर्न नहीं हुआ। इसका दोष सिर्फ में jeeves में काम कर रहे कुछ कामचोर और घूसखोर लोगो को देने चाहता हूं।
धन्यवाद।
जवाब के प्रतीक्षा में।

I bought a mi android tv from flipkart on july 8 and the installation date was scheduled for july 9, afterwards july 10. I have took all these days a leave from my job and waited for the technicians to come and install the product. They didn't come for these days and rescheduled a date for july 14th for installation when i contacted their office at jeeves service center, no.47/802a, vaduthala gate, p. O. Cochin - 682023, cochin, kerala.
I was not able to return the product or either able to make a complaint over this installation failure in flipkart. I am not able to open the package till today. Even if i want to return the product the technicians from jeeves should come and confirm. It have paid full payment of rs. 22, 999 at the delivery itself. Feeling so shame for this poor attitude for both the ends.

My phone was picked up on 18th June 2019, delivered to jeeves on 21st June, today its 10th July, still, my phone is not repaired.

claim id AD[protected] under plan id JPPOFFK345390

Repair and return my phone ASAP. I will go to consumer forum if I don't get back my phone within the next 1 week.

Your policy states 10day repair or replacement, it's already 20 days, where is my phone, return my phone asap.

I bought a realme 3 handset with defective battery. I raised a refund request in flipkart. A technician from jeeves came and tested the device. He did nothing and said the phone is fine. He left and rejected my request. I again raised the request. They scheduled the same guy to test my mobile. When i called him to schedule a time visit me... He said i will come by 5.30 pm and blocked my number... I was calling him for 3 day.. And he picked up the call after my return period is over... He said he will come by evening... But he never came... And rejected my return request by himself... I raised this complaint to flipkart.. And they asked me to wait till 12th of july... I want my money back... Worst service from jeeves

I purchased my Real Me 2 Pro mobile from Flipkart with Jeeves complete mobile protection plan (JPPOFFK803808)and as my phone slipped from hand and the front screen was damage thus contacted Jeeves, they firstly conveyed to pay INR. 500 as processing fee to proceed further even it was under insurance active plan, as was almost only 6 months old. Further for pick up only they took 2 weeks and was finally picked on 04 June 2019 & got written mail confirmation from them same was received at their end on 08 June 2019, further it is worst experience i am getting as till date 08 July 2019 no body knows exact status of my phone in customer care & above all on 28 June when contacted customer care at [protected] Yuvraj confirmed that i am getting my phone back in 48 hours with demanding on any complaint number for easy follow up further he refused and later on re asking he gave me a number [protected] & on 30 June i received a call from customer care that phone will be delivered in this week (Week 27) and today 08 July they are saying phone under repair.
Till now i have mailed various time to their mail id [protected]@jeeves.co.in & customer care but no confirm response got till date. On asking for any other senior or contact mail id they don't have any ?????

It has been a headache with such a unprofessional company & i just want to know whether these kind of companies are taking customers on ride, as Insurance they should have a Grievance cell with mentioned mail id and contact details. Is Government is having regulations on this kind of cheats company making customers fool and taking to a ride.

My Plan ID :- JPPOFFK8030808 & Claim ID :- AD[protected]

Hope this can help in getting my phone back at the earliest,

Regards

Gaurav Marwah
E-mail :- [protected]@hotmail.com
08-July-2019

I bought a vu tv from flipkart and 2 years extended warranty from jeeves. After 1 and half year mother board of the tv got defected and i raised complain to fix it on 8th june. After submitted my documents with jeeves a service man comes on 12th june and takes that mother board with him saying he will come with new mother board within 5 days. After one week i called customer care they have no information about my part. It took 20 days to come back the service man with another mother board, but after checking in my tv it din't work. He took back with him again and still (7th july) i am waiting for him or any information of that part.

Claim id - ew[protected]

I am fed up with the service jeeves providing to the customer. No tracking of your complaint. Pathetic service, even their customer service executives have no information about the part.

Please resolve it asap or i'll raised complaint against your fraudulence.

I had purchased redmi note 4 from flipkart and had opted for extended warranty plan. My phone screen was having color split issue so i registered my phone for repair under warranty. Jeeves took my mobile phone on 11/6/2019 since then i had been chasing to get my phone back and what i get is one week time to watch.
My plan claims replacement if not able to repair within 10 days

Dear Team,

I, Mrs. Sowmya would like to bring following things to your notice.

I purchased POCO F1 - Mobile (order number - OD[protected] along with FlipKart Protection invoiced on 27/04/2019 and received on 28/04/2019 (Invoice ID -FAB0D[protected]) . However the mobile encountered some software issue on 29/05/2019.

Therefore i returned the mobile for service under FlipKart protection plan and was picked on 30/05/2019 (Complaint ID Received - JPPOFFK1744190).

Since then i have been continuously following up with the customer care for status of my mobile. Till date i have not the mobile nor is there any proper updation on the status of my mobile.

I have also escalated the same to FlipKart customer care (IN[protected] but no response.

As i have spent a hefty amount of around Rs. 21000/- and still waiting for the product.

They took my phone on 19 of june and now its 4 july, but there is no sign of my phone and they are asking for 5 more extra days. Till then my vacations will be ended and need to move to other place for my studies. This happening have badly impacted to my experience with this company. Further, there will be no future transaction with there services and i will not recommend this services to anyone. I am suffering a loss of time and money due to their services

Hello jeeves my policy number is jppoffki566918 around 26th march i had filed a accidental damage insurance and i had registered for it and done all the required details and also paid rs 500.in the month of april i had called around 10 times regarding my pickup. No one in your company was least bothered about it and always used to tell me to wait for 24 - 72 hours same thing happend in may still my phone was not been picked up i had called around 20 time still pickup was not been arranged i had taken it very seriously and talked it with your manager even he told me to wait for 72 hours same thing my device was still been picked up i waited till june same thing. I had called around 30 times same issue happend my phone was not been picked up. Once one of your staff people kept me on a hold for around 1 hour and then cancelled my phone. Then i talked with one of your staff people named mrs preeti she told me that this issue has taken a long time our insurance rule has been broken so u will get a call from the back end team around 80% of your mobile device amount will be paid because its been 3 months and im still waiting for the pickup. Didn't get a call from your back end team either then after waiting for 2 days i called your team and they are telling that you wont get 80%, this is too much first your staff tells you that you will get 80% and the other one tells me that this is false. Listen jeeves company this is too much u have made me wait for more than 3 months and this is ridiculous keeping on a hold for more than 1 hour, every time telling me to wait for 72 hours but still not arranging my pickup, i have never seen such ignorance in my entire life. This is ridiculous. Im requesting you to please arrange my pickup by today. Its been 3 months. You have broken the rules
If you cant arrange my pickup return my 80% of my device amount as promised. I need my device to be picked up by today itself its been 3 months.
Take a strict action against this.
Thank you