Reliance Jio Infocomm Complaints & Reviews

Faulty lyf neither replaced nor repaired by jio service centre within warranty period.

Not at all expected from jio.

Mail attached.

Dear customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team jio

*this is a system generated email. Please do not reply.

Yet to be resolved.

Regards
Kousik roy chowdhury
[protected]

On 17 nov 2016 11:38 p. M., "kousik roy chowdhury" wrote:

Expecting a speedy response with resolution within this week as i would have no recourse but to put it before consumer forum.

15 days have elaspsed and all i got is system generated sr and a standard prototype revert the next day.

The set needs to be replaced and i am not in a position for more time and patience.

Reliance stands for reliability and trust and i hope my paitence and persevernce will not be strectched beyond tolerable limit.

On 13 nov 2016 5:45 p. M., "kousik roy chowdhury" wrote:

Dear team,
I got few written and oral communications and assurances only but yet to get a resolution.

Please refer to trail mail for details and attachements.

Still believing i will get a resolve from your team.

Regards

Kousik chowdhury
Regional manager-em-east zone
Reliance nippon asset management limited
Kolkata

[protected]

On 2 nov 2016 6:09 p. M., "cshead reliancedigital" wrote:

Good evening sir,

Thank you for sharing the snapshots of the bill and lyf handset.

As discussed previously, we will check the concern team and will try our best to assist you at the earliest.

Sincere apologies for the inconvenience cause to you. We appreciate your time and patience

Regards,
Karan
Escalation team

From: "kousik roy chowdhury"
To: "cshead reliancedigital"
Sent: wednesday, november 2, 2016 4:55:15 pm
Subject: re: faulty jio lyf handset-vv urgent escalation

On 2 nov 2016 3:23 p. M., "cshead reliancedigital" wrote:

Good afternoon sir,

Thank you for reaching us about the lyf mobile repair.

As discussed, kindly share the bill copy of the lyf mobile for further assistance.

Regards

Karan

Escalation team

From: "kousik roy chowdhury"
To: [protected]@mylyf.com
Cc: [protected]@ril.com, "akash ambani", [protected]@jio.com, "mukesh ambani", "kousik chowdhury"
Sent: tuesday, november 1, 2016 11:30:14 pm
Subject: faulty jio lyf handset-vv urgent escalation

Dear sir,
Want to bring to your notice that i had bought a lyf along with jio connection on 04/06/2016 from one of your reliance dx mini store.
Mobile no [protected]
Lyf earth 1 white
Ean[protected]
Imei no [protected]
Value (Rs).19399

I am a firm believer in the digital movement jio has brought and in spite of having samsung note and galaxy thought to experience jio with lyf.

But to my utter disbelief it started becoming overheated during operation and specially during charging.

But the real shock came when it bended last week after charging.

The camera is not also working properly and taking blurred images.

My wife approached your service centre at ekta heights (Above icici bank), baghajatin, kolkata with the problem.

She was treated very roughly by one of your lady front executive and aligated it was our fault, not covered by warranty and she should return back.

After raising voice and escalating she was addressed by my one of the senior staffs and today we got back the set.

The entire contents have been wiped and no body even cared to back up or inform before doing so and the set is still bent.

The state of service is really unheard off and is very unlikely what the reliance brand stands for which will become evident if you deploy mystery shopping.

My wife was shocked and so was i to have such a customer experience.

Buying the set and getting the connection was a wonderful experience and addressing your customer care is your prerogative but

I sincerely request redressal and replacement of the lyf set as i sincerely believe a brand like reliance jio stands for trust.

I am not escalating the matter to connsumer forum as i have deep respect in your brand and the visionary of your leader.

Expecting a resolution soon.

Nb
Attached: bill, documents of mobile and sim and photo of lyf set

Regards
Kousik chowdhury
Regional manager-em-east zone
Reliance nippon asset management limited
Kolkata

[protected]

"confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system.

Virus warning: although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

"confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system.

Virus warning: although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

Still not resolved.

Show quoted text

Dear sir,
I made a mistake while typing the mobile number while recharging my phone via paytm. I misplaced one digit. I called the customer care and they refuse to help me. Please help me to resolve the issue.
The following are the details of the transaction:-
Operator reference no. - [protected]
Transaction receipt order no.- [protected]

Hi,

I am trying to port out my number from jio as my phone does not support volte. I have submitted my request twice and every time jio has rejected the request. This is bad service by jio.
I have received the upc as well but the problem is that reliance is rejecting the mnp request due to reasons are best known to them. I have been trying again and again but every time it's rejected. Reliance should at least send an sms and inform what the problem is that it's rejecting. My bill is also not pending as it's in credit status. No communication is being received from reliance. Have also been trying to connect with customer support but that too has been shut. Request to kindly do needful.

Regards
Vivek

Dear sir
I (Shaikh asif ikbal alli) have purchase a sim with my dox but unfortunately its registered on other's name kindly change to my name. While requesting customer care i got answer sorry its not possible.
My jio mob no: [protected] i can provide my adhar card number if required by the jio authorized dealer and i can scan my finger prints as well.

My bill plan is for 303 and a part from this i had already done 399 exclusive plan valid till february.

On november i had done payment of 704 + 704 total of 1404 against all pending outstanding till 31 oct.

Now i have received a fresh bill for period of 1 nov to 30 nov with total bill of more then 900

On asking for by detailed bill again and again no one from jio team is sending me my detailed bill.

And on asking why they have charged extra the answer was it was your pending payment of last month.

Then on sharing the detailed last bill that i had received from jio against payment of 704 ; for which i had domen total payment of 1408- they are not giving reply.

They are charging extra without any reason and doing harasment with people by not providing any details of bill neither uploading it on jio app.

Total fraud with consumer as every time there statement change’s on reason for extra bill as according to the plan opted at any cost the bill can not exceed 450 inclusive of taxes.

Sir/mam
I would like to inform you that i received a message on 23rd nov stating high volume outgoing calls. I was asked by customer care executive to limit the volume of outgoing calls. And i strictly followed the instructions. Still i was receiving such messages. Then one of your customer care executive told me that this is a technical error kindly ignore such messages. But on 07.12.17 late in the night and on 08.12.17 morning i received messages stating that my outgoing calls has been barred. More over in my statement downloaded from my jio app it shows that i have called to my own jio number and the conversation has lasted. Which is absolutely hypothetical and non sense.
I called at customer care center to register my complain and provide me the docket number. The executive asked me to write at care @jio.com. I write the same issue at requested to lodge a complaint. But it falls on deaf ears.
Further, i requested them to please provide following details:
1. What is the definition of normal usage and threshold limit beyond which the zone of abnormally high calls exist. Please also provide detailed and explanatory terms and conditions of rs399 plan and rs. 149.
2. Why the jio customer care executive don't provide a uniform set of response, misguide consumer and don't lodge the grievance?
3. What is the logic of this misguided statement, in which a person make calls to oneself?
4. Please provide mechanism of grievance redressal.
5. How to track the complaint status if in case customer care is not reliable?
Which is not answered at all. Inspite of responding to my concern, the executive suggest me to recharge the number at an earliest to avail the services of calling.

Please do the needful.
Thanks n regards,

I am a corporate person from ashok leyland, varanasi. Our company bought many jiofi routers but that employee from jio sold me jiofi and commited me to provide me the bill for jiofi as it is required in our company. Now its more than 1 week and your employee aalakh ahmad mobile no.- [protected]/[protected] not picking the call. Its very shameful behavior from him. Please take some action against him and provide me the bill or else we have to stop any future business with you.

I have taken prepaid jio 4 g prepaid card, initially i have paid rs
500/- to vender for my no [protected],
After first 3 months i have recharge online for rs 153 /- for one month on 29 oct 2017, unfortunately it was never recd the message for rechage as well not recd talktime. Pl. Look into the matter and resolve my complaint
Vijay hadap mo [protected] mail id [protected]@rediffmail.com

My name mahendra s/o banshi ram baori village bhopalgarh tehsil bhopalgarh dist jodhpur state rajasthan pin 342603 mobile no. [protected]
E mail [protected]@gmail.com

I am a jio customer
product id JioFi2_A9F45D

I am suffering from battery problem in this device so please resolve my problem immediately

Thanks

I have ported idea [protected] to jio.

Signal is coming but i m unable to receive any calls from any number.

I am missing all my important calls,

. No one are able to connect to my number. Its very critical that i have to be available on phone.

Mnp 90 day rule is not acceptable is this case

I am ok if they can backport my number to idea. Idea was lot better in technical resolutions

Thanks,
Pravas dhar

My jio phone isn't updating.. After downloading the firmware it is auto restarting and getting in phone language and not updating, and the phone also is much hanging and thers is no video call is there, if i download jio video call its cancelling on its own
Please fix this problem or exchange my jio phone..
I also tried jio music app in the jio phone but i can't play the songs there is a option but the songs are not playing
Please fix this

I am a prime member after seeing advertisement in tv/hoardings and myjioapp i recharged 399 dhana dhana offer in sep-3rd (Where offer was still valid according to there media release link) but i was getting charged for post paid bill cycle too even after taking this offer : (Very disappointing.

So i had paid 399 + postpaid bill value 303 + tax every month.
On repeated call and visit to store & service centers i got different answers and no resolution yet.
I got my service stopped also from dec-06-2017 but billing and 399 is still running.
They call only to ask when bill will be paid and send mail saying open and check bill for details.

Please start action to advertise correctly in media and ask customer care to give one answer and don't trick customers with wage answers and justification and request to come to store/service center...

http://jep-asset.jio.com/jio/press-release/[protected]HH.pdf

I have done wrong recharge on jio number [protected] by mistake, I have done recharge of Rs. 498/= via jio money app today morning at 8:16:17 . And its showing payment is sucess. I have done recharge on 6/12/2017. Jio money transaction id is[protected]. My number is [[protected]].from which the recharge was done. Please reverse this recharge

I logged request to deactivate number on 21st nov and i got call next day. I strictly said that i want to deactivate number but on 27th nov, they closed my request saying that i agreed to be retained.

Again, i raised same request on 2nd dec, got call next day where i strictly said to deactivate but till date no action is taken.

The request numbers are -
Sr00000f39tv
Sr00000fgrwp

Whenever my 1 gb data exhausts it stops at 6.14kb remaining, now i have a 5gb additional data through a voucher that never activates due to those 6.14 kb, i called costomer care and they say use the remaining 0.01mb left and the 5gb pack will activate, but i switch to low speed at 6.14kb remaining and am not able to use that 5gb pack. Costomer care is not helping any more.

Yesterday my 4g dat got exhausted hence i recharged my phone with plan of 153. I received mail saying my recharge is successful and data is renewed and i have 0.5gb per day till 2nd jan 2018. So as i was travelling this morning, i had made recharge yesterday and after confirmation messages of recharge i stopped using data. This morning when i reached bangalore railway station i was suppoesed to leave a mail to my office regarding my delay to office and book a cab to office.
For this i switched on 4g data on my mobile, then it said my data is exhausted and i dont have enough balance in my mobile!! Boom!! I called customer care 4 times, following is the response from each executive (I had to narate whole story 4 to 5 times to everyone and finally no solution!!)
Executive 1: your data is exhausted for today (8.30am when i switched on my data my data is over!! Really!!)
Executive 2: i can see u have 0.5gb in ur account but may be settings is wrong, please check ur settings blah blah blah (I told her everything is right and i have made no changes to my settings and pretty sure its not settings issue over my phone)
Executive 3: now comes the twist, this executive told me, this data pack is not applicable for non-jio phones, wherease 1st 2 executives confirmed on my mobile type and raised arequest to network team assuring this issue will be resolved soon. I demanded to talk to supervisor.
Supervisor: after again repeating the whole story, she said they cant help, neither they will refund money.
And i was running late to my office and neither i had mailed them about my delay, so even after explaining my emergency, for all 4 of them they took my 50min early morning and finally they said they cant help neither can they refund.
What about my money and data pack now. Please note, this same incident is happened for 2nd time. Earlier recharges also i have faced same issue.

What part of emergency didn't they understand???
No data no refund???
Why the hell couldnt they find any solution for my issue when already paid money???
I asked them to convert it to other plan, i begged them to do something as it was an emergency

Pathetic service by jio.

I have recharge my jio sim from rs 399 and validity upto 16 jan 2018. All calls free and daily 1 gb data daily in this plan but from today i am not able to make any call. Today i am found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. Tomorrow on 27 november a customer support was calling on number and give me assurance that my out going plan will be access again but it is not truth. I make any on any number so please help me.
My jio no is [protected]
Name - satish kumar

My jio no. [protected] aur is number par 2 data add on pack activated hai. Ek 5gb jiski val. 2 feb 2018 and 10 gb jiski validity 16 dec 2017 hai. Issue ye hai ki daily limit puri ho jane ke baad 5 gb add-on me se data use hone lagta hai jiski validity jyada hai lekin ye customer ke hit me nhi hai.. Kyuki 10 gb add-on pack ki validity kam hai to pehle 10gb wala pack use hona chahiye ab dikkat ye hai ki muje 10 gb use krne ke liye pehle 5gb add on wala pack use krna hoga. Jo ki sahi nhi hai... So mene reliance jio se request thi ki 10 gb add on ki validity badhai jaye ya fir kuch esa kiya jay jis se me pehle 10 gb ko use kr saku... Taki 5gb ka benifit bhi sahi se mil sake.. Mene reliance jio se contact kiya lekin reliance jio ne meri koi help nahi ki

I was a post paid reliance jio prime customer. I have paid rs 399 for availing services for 70 days /also paid for summer offer scheme however they have additionally charging 309 per month in their billing, hence i feel all scheme by jio in substance to cheat post paid customer.
How can they charges for two different services where as i am availing only one service.
I was always loyal to reliance industry however this experience literally shocked me.
How they can be unbiased to post paid customer like this, else they should have guide us to protect our interest.

The balance in data plan gets exhausted immediately on renewal every 24 hours of my newly activated sim even though i don't use it. I have informed over phone as well as in the form form of written complaint to [protected]@jio.com. However, the problem is not yet solved. I have also sent the screen shot over mail but to no avail. The matter may be looked into.