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Junglee Rummy Complaints & Reviews

www.jungleerummy.com

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Updated: Mar 16, 2025

Complaints 1045

Resolved

220

Unresolved

825

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Junglee Rummy reviews & complaints page 39

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Address: Near Gh hospitel, Hosur

Dear sir
Yesterday 5.00 pm i'm deposit 500 + 500 rupees. But not cridit in my junglee rummy account. So please

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 15, 2020

Verified Support

Dear Raghu,

Thank you for contacting Junglee Rummy. India's most trusted rummy site.

We understand your concern related to your deposit. In order to assist you further, we need some more information of your account so that we can locate and assist you further.

Please send us an email from your registered email ID along with your username so that we can assist you.

We are waiting for your response.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Address: Sholapuram, Sivagangai

Hi team,

I have entered my dob unfortunately wrong in my junglee’s application. Please could you change my dob as it is in my pan or aadhar card.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 15, 2020

Verified Support

Dear Suriyababu,

Thank you for contacting Junglee Rummy. India's most trusted rummy site.

We understand your concern related to your profile details change. But in order to assist you further, we need some more information. We request you to send us an email on [protected]@jungleerummy.com with your details like username or registered email ID so that we can check and assist you.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Recently we creates this account mobile number [protected] now we edited to mobile number [protected] with different Bank account yesterday we deposit 200rs play withdraw 100rs account has been blocked please check this

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 15, 2020

Verified Support

Dear Sudheer

Thank you for contacting us.

We understand your concern, but in order to help you we need some more information so that we can assist you. We request you to send us an email from your registered email ID with your account username so that we can locate your account and assist you further.

We are waiting for your response.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Address: Agaram

Cash game notopen locked

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 15, 2020

Verified Support

Dear Revisha,

Thank you for contacting us.

We request you to click on the below link in order to download our mobile application post which your cash feature will be unlocked.

https://www.jungleerummy.com/mobile-rummy/download-rummy-app

Please let us know in case if you are facing any other issue.

For any further queries, you can also call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

Thank you.

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I am upload other rummy circle account register bank account my account was blocked plz unblock my id
User name:prasan525555
Emai id : [protected]@gmail.com

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 15, 2020

Verified Support

Dear Revisha,

Thank you for contacting Junglee Rummy. India's most trusted rummy site.

We understand your concern o[censored]nable to place withdrawal. Please note that in order to help you we need some more information as we are unable to trace any details from the provided username. We request you to send us an email from your registered email ID with your correct username so that we can check and assist you further.

We are waiting for your response.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Address: lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

Dear sir,
I am rakesh kumar das, as being my id maasaraanam have facing chaeat many times from your poll rummy, so kindly look is to the matter and block these two users immediately who are trying to cheat and refund my 500 rupees immediately.

Cheating persons name are-
Gazagaga
Kampapavan (This guy help to gazagaga)
Game id - [protected]]

Requesting to make their account fully block, its your duty to make secure to other customers playing safely. Block their payment and refund my account...

So please find here attached the proof of cheating and refund my payment..

With regards
Rakesh kumar das
[protected]

+1 videos

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Verified Support

Jul 15, 2020

Junglee Rummy Customer Care's response Dear Rakesh,

Thank you for contacting Junglee Rummy. India's most trusted site.

We have checked and found that your issue was resolved on 10th July. We apologize for the delay caused by our end. Please let us know in case if you are still facing any other issues.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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I am assistant professor in a repute college, tamil nadu.
I never played junglee rummy or i never subscribed for any sms from junglee rummy. But i am received every now and then a popping sms from junglee rummy. I don't know how to stop them from sending sms.

Pls do needful.

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2020

Junglee Rummy Customer Care's response Dear Manohar

Thank you for contacting Junglee Rummy.

We understand your concern but in order to help you out we need some more details. We request you to send us an email on [protected]@jungleerummy.com along with your mobile number and the screenshot of the SMS you have received so that we can check and resolve your issue at the earliest.

We are waiting for your response.

Best regards,
Team Junglee Rummy

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I placed an withdrawal on june 30, its under verification since 3 days
I have been keep on calling to customer care and no one is helping me out
I am getting false promises, whenever i call customer care they were saying it will be processed by eod but it doesn't
I also raised a request for call back from management team, no call till now
What is this? How long i should wait and for why and what i am waiting for
Its my money, i won that
Whats the problem in making a transfer?
How long i should call customer care?

Justrummypal (User id)
[protected] (Mobile)

Jul 7, 2020

Complaint marked as Resolved

It was resolved after struggling alot, i hate junglee rummy

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Address: Hosur, Bagalur road

Please help me

Junglee Rummy customer support has been notified about the posted complaint.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Usha,

Greeting from Junglee Rummy.

We understand your concern related to your Junglee Rummy account. In order to help we need some more information like your username or registered email id so that we can locate your ID. Also, we request you to elaborate on your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: At,post -alyani ; tal-shahapur dist-thane

I am dnyaneshwar walimbe i have upload same kyc document to multiple id account

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Dnyaneshwar,

Greetings from Junglee Rummy.

We'd like to inform you that holding multiple accounts on our website, is against our Terms of Service given at the following link (hyperlink):

https://www.jungleerummy.com/termsofservice

You are requested to let us know the reason for this activity and the username of that one account that you wish to play with; all other accounts will be permanently deactivated.

Once we get all the details, we will let you know if your request can be accepted.

Please share the details at [protected]@jungleerummy.com.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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I was facing this issue from nearly 1 month.i was unable to make withdrawl money to my bank account from junglee rummy account which i have gained by playing cash games.They are saying silly stories everytime.but i have been placing withdrawl with correct details.still they are saying same thing wait for sometime.atlast process is declaining everytime.they are not giving proper response from customer care too.please take it as a complaint.and help to solve this issue.thank you

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Ravi,

Dear Tsaliki,

Greetings from Junglee Rummy!

We understand your concern related to withdrawals. We have arranged the callback for you on your registered number [protected]. You will get it within 24 working hours.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

Everytime without any palying game automatically deduct the payment.

Today i was open the pool rummy rupees of 500 table, due to only one person joinig quit that table against the gam id -[protected], at 4.22 am. After close that table automatically my 500 rupees deducted. This is totally ridiculous..

Its meaning only harassment the customers who always trust your app

So kindly refund my 500 immediately

+1 videos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Rakesh,

Greetings from Junglee Rummy!

We checked the game ID [protected] and observed that you were at the table at the time of the toss, so you were considered part of the game. You lost by 80 points because the other user finished the game in the 1st/2nd/3rd move.

We advise you to leave the table before the toss by clicking "Exit table" at the top right of the screen if you do not want to play a game. If the toss has already taken place, then either drop on the first turn or complete the game, before exiting the table.

For any further queries, you can call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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I have been playing rummy from past several years but started playing online from a year or so i have been facing issues while playing and i have already mailed them about the issues, just on 24 of june i’ve lost 39k by playing one junglee rummy i have some notes and screenshots of the player id’s as evidence that they are bots who pop every single table i play, i don’t trust this online play portal anymore, i need help to sue them in the court for fraudulent exercise on all over platforms. I need good resolution on this matter. Please do look at this issue with strict guidelines.

Junglee Rummy customer support has been notified about the posted complaint.

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S

Shifankhan

from Bengaluru, Karnataka

Jun 25, 2020

Losing one are two tables are common but back to back 10 to 15 tables in a row! How is it possible?

A board of verification committee should be held against Junglee rummy to verify that they are using bots and codes to manipulating users game for there commissions and as well as all the real cash o[censored]sers like me. Please to take strict action about this and do save us from this frauds terse like this Junglee rummy.

Robots placed by the company itself - Comment #3696253 - Image #0

Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Shifankhan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand your concern related to losing games. But in order to help you, we need some more details so that we can locate your account and assist you accordingly. We request you to share your Junglee Rummy account username or registered email ID.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Shifankhan's [Complaint's author] reply, Jul 9, 2020

Username

SturdyCyrus

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Despoite my kyc getting getting complete my account with user nane narasimhapra has and email [protected]@gmail.com has been put under verification status.. I even sent emails with aadhar pan and bank statement.. Still my withdrawal worth 4200 is not processed.. I need the money urgently.. Pls resolve quivkly and process withdrawals.. I am. Not getting any response on any emails sent too

Jun 24, 2020

Complaint marked as Resolved

Junglee Rummy customer support has been notified about the posted complaint.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Narasimha,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that you faced the issue. Please note that your concern was already forwarded to the concerned team.

Also, note that detection of a breach of our Fair Play Policy, such as but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

1.1 Anti-Cheating and Anti-Collusion

1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

Please click on the below link for further clarification:

https://www.jungleerummy.com/termsofservice

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Last 3 days my account was locked, user id is "gold*17"i want to know how to login, kindly resolve my problem.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Govindha,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We have checked and found that your account "gold*17" is currently active and you played the last cash game on[protected]:50:00.

Please let us know in case if you are facing any other issues.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Withdraw l - id-7587193, -14-june-2020, -4-34, pm, withdraw 1, 000 rupees withdraw l process successful, but money not credit in my account, please check

+2 photos

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jul 2, 2020

Verified Support

Dear Chandra,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that your withdrawal request 7587193 was successfully processed by us on[protected]:52:21. We have already forwarded your request to the bank and it may take the bank 5 working days to credit the amount to your account.

In case you don't receive the money in the specified time, please send us a bank statement of your registered bank account (from the date of withdrawal request to date) to [protected]@jungleerummy.com so that we may take it up with the bank. We appreciate your patience.

For any further queries, you can call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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My junglee rummy account : Bonusin33

Registered email address : pachamuthu.[protected]@gmail.com

Hello..

I'm playing junglee rummy about 6 months I deposit and withdraw lot of times... 13 June morning i.e 1.20 am I request withdraw amount of 23500.

I checked later the status shows under verification later my account was locked what is the reason behind this...

This is huge amount for me. Please check and unlock my account.

Withdrawal I'd : 7544100

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Pachamuthu,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that you faced the issue. Please note that your concern was already forwarded to the concerned team.

Also, note that detection of a breach of our Fair Play Policy, such as but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

1.1 Anti-Cheating and Anti-Collusion

1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

Please click on the below link for further clarification:

https://www.jungleerummy.com/termsofservice

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Address: lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

I have already been waiting to receive my payment for more than 90 hours, but still now my winning amount doesn't credit into my account against the game id-
[protected] dated on 11/06/2020 rupees of 3520.

So kindly requesting you to credit that payment immediately sir. Make it priority basis

Note - i have called more than 7 times to the customer service about this complaint, they advice me only you have to wait for 24 hours. Our team will give you the conformation about payment.. Really very worst customer support

Thanks & regards
Rakesh kumar das
[protected].

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Rakesh

Thank you for contacting Juglee Rummy.

We understand your concern related to the winnings not credited to your Junglee Rummy account. Upon checking we found that the amount of Rs 3520 was already credited on 16th June 2020. The same can be checked by visiting Transaction history.

Please let us know in case if you still face any issues.

In case if you any other issues, we request you to write to us at [protected]@jungleerummy.com

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Dear sir i need to change my personal details i was wrongly entered my account name so now i can't able to withdraw my money please resolve this problem

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 14, 2020

Verified Support

Dear Kalai Mazz,

Thank you for contacting Junglee Rummy- India's most trusted rummy site.

We understand your concern and we really wanted to help you. In order to help you, we need a little more information like your username so that we can locate your account and take action accordingly.

You can write to us to [protected]@jungleerummy.com along with the details so that our concern team can help you.

Regards,
Team - Junglee Rummy

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My jungle rummy kyc documents verification uploaded problem please help me to kyc documents verification uploaded problem resolve please

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 14, 2020

Verified Support

Dear Muniyammal,

Thank you for contacting Junglee Rummy- India's most trusted rummy site.

We have checked and found that your KYC got declined due to the image not clear. You are requested to share a clear copy of your KYC documents on [protected]@jungleerummy.com so that the concerned team can check and verify your KYC.

Regards,
Team - Junglee Rummy

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