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Junglee Rummy Complaints & Reviews

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Updated: Mar 16, 2025
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Junglee Rummy reviews & complaints page 39

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M
Madh Kash
Jul 13, 2020
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Why is my account badrinara121
Locked without any reason

I have not even attempted withdrawaing

I won abig game and account ahs been locked

What is this? Just because i won you have locked my account
Junglee Rummy customer support has been notified about the posted complaint.
Dear Badri,

Thank you for contacting Junglee Rummy.

We would like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collusion, all user actions are monitored and recorded as mentioned above.

Any detection of a breach of our Fair Play Policy, such as, but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user.

For further information, please write us on [protected]@jungleerummy.com, also, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

Thanks & Regards
Team - Junglee Rummy  
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    S
    SaiSreenivas
    Jul 13, 2020
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    Most of the late night games are played by bots or some junglee representatives. Zero chance of winning games. Purely cheating. Also want to know the which random mechanism used in cards distribution and shuffling.
    Junglee Rummy customer support has been notified about the posted complaint.
    Verified Support
    Jul 15, 2020
    Junglee Rummy Customer Care's response
    Dear Sreenivas,

    Thank you for contacting Junglee Rummy. India's most trusted rummy site.

    We wish to inform you that we do not have any site players on our website. You are always playing with the individuals just like you. Also, would like to inform you that the cards at Junglee Rummy are dealt with by using a Random Number Generator (RNG) system. Our RNG system is certified as per the International Gaming Standards and has passed all the quality checks, which ensures that all the users get a fair opportunity in our games.

    The RNG system makes sure that the cards are distributed randomly and that no one has access to or control over the distribution of cards. Rummy, being a skill-based game, is dependent on your strategies in the game. You can find the certification details here: https://www.jungleerummy.com/certification

    In case if you still find any suspicious activity, you can send us an email from your registered email id on [protected]@jungleerummy.com so that we can investigate further.

    For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

    Thanks & Regards
    Team - Junglee Rummy  
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      M
      MuruganRvm1
      Jul 12, 2020
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      I have a upload proof with telangana address that's my present address not a permanent address, i have a other proof for my permanent address. Please help me to withdraw my money.
      +1 photos
      Junglee Rummy customer support has been notified about the posted complaint.
      Dear Murugan,

      Thank you for contacting Junglee Rummy.

      We would like to inform you that as per the recent changes made to the Telangana State Gaming Act 1974, playing online rummy with cash has been banned in the State of Telangana. In compliance with the Ordinance, we have made changes to our services and have stopped offering cash online rummy games in Telangana.

      For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

      Thanks & Regards
      Team - Junglee Rummy  
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        B
        Bunts143
        Jul 10, 2020
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        Fraud and cheating with public property

        Address: Pune, Maharashtra

        I have a lot of evidence like screenshot, recordings of games, where how junglee rummy cheats with other people. They have created a multiple dummy ID and enter in a game and exchange the cards in between. Hence request you to involve me and my legal advocate so we can go ahead and make proper case against junglee rummy in cyber crime department....
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        R
        Raghu c
        Jul 8, 2020
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        Address: Near Gh hospitel, Hosur

        Dear sir
        Yesterday 5.00 pm i'm deposit 500 + 500 rupees. But not cridit in my junglee rummy account. So please
        Junglee Rummy customer support has been notified about the posted complaint.
        Dear Raghu,

        Thank you for contacting Junglee Rummy. India's most trusted rummy site.

        We understand your concern related to your deposit. In order to assist you further, we need some more information of your account so that we can locate and assist you further.

        Please send us an email from your registered email ID along with your username so that we can assist you.

        We are waiting for your response.

        For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

        Thanks & Regards
        Team - Junglee Rummy  
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          S
          Suriyababu
          Jul 8, 2020
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          Address: Sholapuram, Sivagangai

          Hi team,

          I have entered my dob unfortunately wrong in my junglee’s application. Please could you change my dob as it is in my pan or aadhar card.
          Junglee Rummy customer support has been notified about the posted complaint.
          Dear Suriyababu,

          Thank you for contacting Junglee Rummy. India's most trusted rummy site.

          We understand your concern related to your profile details change. But in order to assist you further, we need some more information. We request you to send us an email on [protected]@jungleerummy.com with your details like username or registered email ID so that we can check and assist you.

          For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

          Thanks & Regards
          Team - Junglee Rummy  
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            S
            sudheer gandham
            Jul 7, 2020
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            Recently we creates this account mobile number [protected] now we edited to mobile number [protected] with different Bank account yesterday we deposit 200rs play withdraw 100rs account has been blocked please check this
            Junglee Rummy customer support has been notified about the posted complaint.
            Dear Sudheer

            Thank you for contacting us.

            We understand your concern, but in order to help you we need some more information so that we can assist you. We request you to send us an email from your registered email ID with your account username so that we can locate your account and assist you further.

            We are waiting for your response.

            For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

            Thanks & Regards
            Team - Junglee Rummy  
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              G
              gs revisha
              Jul 6, 2020
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              Address: Agaram

              Cash game notopen locked
              Junglee Rummy customer support has been notified about the posted complaint.
              Dear Revisha,

              Thank you for contacting us.

              We request you to click on the below link in order to download our mobile application post which your cash feature will be unlocked.

              https://www.jungleerummy.com/mobile-rummy/download-rummy-app

              Please let us know in case if you are facing any other issue.

              For any further queries, you can also call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

              Thank you.
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                P
                Prasanth7227
                Jul 4, 2020
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                I am upload other rummy circle account register bank account my account was blocked plz unblock my id
                User name:prasan525555
                Emai id : [protected]@gmail.com
                Junglee Rummy customer support has been notified about the posted complaint.
                Dear Revisha,

                Thank you for contacting Junglee Rummy. India's most trusted rummy site.

                We understand your concern o[censored]nable to place withdrawal. Please note that in order to help you we need some more information as we are unable to trace any details from the provided username. We request you to send us an email from your registered email ID with your correct username so that we can check and assist you further.

                We are waiting for your response.

                For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

                Thanks & Regards
                Team - Junglee Rummy  
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                  R
                  Rakesh creation
                  from Pune, Maharashtra
                  Jul 3, 2020
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                  Address: lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

                  Dear sir,
                  I am rakesh kumar das, as being my id maasaraanam have facing chaeat many times from your poll rummy, so kindly look is to the matter and block these two users immediately who are trying to cheat and refund my 500 rupees immediately.

                  Cheating persons name are-
                  Gazagaga
                  Kampapavan (This guy help to gazagaga)
                  Game id - [protected]]

                  Requesting to make their account fully block, its your duty to make secure to other customers playing safely. Block their payment and refund my account...

                  So please find here attached the proof of cheating and refund my payment..

                  With regards
                  Rakesh kumar das
                  [protected]
                  +1 videos
                  Junglee Rummy customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 15, 2020
                  Junglee Rummy Customer Care's response
                  Dear Rakesh,

                  Thank you for contacting Junglee Rummy. India's most trusted site.

                  We have checked and found that your issue was resolved on 10th July. We apologize for the delay caused by our end. Please let us know in case if you are still facing any other issues.

                  For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

                  Thanks & Regards
                  Team - Junglee Rummy  
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                    J
                    Justin Manohar
                    from Delhi, Delhi
                    Jul 3, 2020
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                    I am assistant professor in a repute college, tamil nadu.
                    I never played junglee rummy or i never subscribed for any sms from junglee rummy. But i am received every now and then a popping sms from junglee rummy. I don't know how to stop them from sending sms.

                    Pls do needful.
                    Junglee Rummy customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 15, 2020
                    Junglee Rummy Customer Care's response
                    Dear Manohar

                    Thank you for contacting Junglee Rummy.

                    We understand your concern but in order to help you out we need some more details. We request you to send us an email on [protected]@jungleerummy.com along with your mobile number and the screenshot of the SMS you have received so that we can check and resolve your issue at the earliest.

                    We are waiting for your response.

                    Best regards,
                    Team Junglee Rummy
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                      J
                      Justrummypal
                      Jul 3, 2020
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                      I placed an withdrawal on june 30, its under verification since 3 days
                      I have been keep on calling to customer care and no one is helping me out
                      I am getting false promises, whenever i call customer care they were saying it will be processed by eod but it doesn't
                      I also raised a request for call back from management team, no call till now
                      What is this? How long i should wait and for why and what i am waiting for
                      Its my money, i won that
                      Whats the problem in making a transfer?
                      How long i should call customer care?

                      Justrummypal (User id)
                      [protected] (Mobile)
                      Jul 7, 2020
                      Complaint marked as Resolved 
                      It was resolved after struggling alot, i hate junglee rummy
                      Junglee Rummy customer support has been notified about the posted complaint.
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                        U
                        Usha Prabu
                        Jul 1, 2020
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                        Address: Hosur, Bagalur road

                        Please help me
                        Junglee Rummy customer support has been notified about the posted complaint.
                        Dear Usha,

                        Greeting from Junglee Rummy.

                        We understand your concern related to your Junglee Rummy account. In order to help we need some more information like your username or registered email id so that we can locate your ID. Also, we request you to elaborate on your query.

                        Thank you for your time!

                        Regards

                        Junglee Rummy - India's most trusted Rummy Site.
                        [protected]Mon-Sat 10:00 - 19:00)
                        [protected]@jungleerummy.com
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                          D
                          Dnyanu7771
                          Jul 1, 2020
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                          Address: At,post -alyani ; tal-shahapur dist-thane

                          I am dnyaneshwar walimbe i have upload same kyc document to multiple id account
                          Junglee Rummy customer support has been notified about the posted complaint.
                          Dear Dnyaneshwar,

                          Greetings from Junglee Rummy.

                          We'd like to inform you that holding multiple accounts on our website, is against our Terms of Service given at the following link (hyperlink):

                          https://www.jungleerummy.com/termsofservice

                          You are requested to let us know the reason for this activity and the username of that one account that you wish to play with; all other accounts will be permanently deactivated.

                          Once we get all the details, we will let you know if your request can be accepted.

                          Please share the details at [protected]@jungleerummy.com.

                          Thank you for your time!

                          Regards

                          Junglee Rummy - India's most trusted Rummy Site.
                          [protected]Mon-Sat 10:00 - 19:00)
                          [protected]@jungleerummy.com
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                            9
                            9052753333
                            from Kakinada, Andhra Pradesh
                            Jun 30, 2020
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                            I was facing this issue from nearly 1 month.i was unable to make withdrawl money to my bank account from junglee rummy account which i have gained by playing cash games.They are saying silly stories everytime.but i have been placing withdrawl with correct details.still they are saying same thing wait for sometime.atlast process is declaining everytime.they are not giving proper response from customer care too.please take it as a complaint.and help to solve this issue.thank you
                            +1 photos
                            Junglee Rummy customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2020
                            Junglee Rummy Customer Care's response
                            Dear Ravi,

                            Dear Tsaliki,

                            Greetings from Junglee Rummy!

                            We understand your concern related to withdrawals. We have arranged the callback for you on your registered number [protected]. You will get it within 24 working hours.

                            Thank you for your time!

                            Regards

                            Junglee Rummy - India's most trusted Rummy Site.
                            [protected]Mon-Sat 10:00 - 19:00)
                            [protected]@jungleerummy.com
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                              R
                              Rakesh creation
                              from Pune, Maharashtra
                              Jun 27, 2020
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                              Address: lane no 4, TuljaBhawani Nagar , kharadi, beside Viswajeet Residency

                              Everytime without any palying game automatically deduct the payment.

                              Today i was open the pool rummy rupees of 500 table, due to only one person joinig quit that table against the gam id -[protected], at 4.22 am. After close that table automatically my 500 rupees deducted. This is totally ridiculous..

                              Its meaning only harassment the customers who always trust your app

                              So kindly refund my 500 immediately
                              +1 videos
                              Junglee Rummy customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2020
                              Junglee Rummy Customer Care's response
                              Dear Rakesh,

                              Greetings from Junglee Rummy!

                              We checked the game ID [protected] and observed that you were at the table at the time of the toss, so you were considered part of the game. You lost by 80 points because the other user finished the game in the 1st/2nd/3rd move.

                              We advise you to leave the table before the toss by clicking "Exit table" at the top right of the screen if you do not want to play a game. If the toss has already taken place, then either drop on the first turn or complete the game, before exiting the table.

                              For any further queries, you can call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

                              Thank you for your time!

                              Regards

                              Junglee Rummy - India's most trusted Rummy Site.
                              [protected]Mon-Sat 10:00 - 19:00)
                              [protected]@jungleerummy.com
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                                Shifankhan
                                from Bengaluru, Karnataka
                                Jun 25, 2020
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                                I have been playing rummy from past several years but started playing online from a year or so i have been facing issues while playing and i have already mailed them about the issues, just on 24 of june i’ve lost 39k by playing one junglee rummy i have some notes and screenshots of the player id’s as evidence that they are bots who pop every single table i play, i don’t trust this online play portal anymore, i need help to sue them in the court for fraudulent exercise on all over platforms. I need good resolution on this matter. Please do look at this issue with strict guidelines.
                                Junglee Rummy customer support has been notified about the posted complaint.
                                Losing one are two tables are common but back to back 10 to 15 tables in a row! How is it possible?

                                A board of verification committee should be held against Junglee rummy to verify that they are using bots and codes to manipulating users game for there commissions and as well as all the real cash o[censored]sers like me. Please to take strict action about this and do save us from this frauds terse like this Junglee rummy.

                                Robots placed by the company itself - Comment #3696253 - Image #0
                                Dear Shifankhan,

                                Greetings from Junglee Rummy - India's most trusted Rummy Site.

                                We understand your concern related to losing games. But in order to help you, we need some more details so that we can locate your account and assist you accordingly. We request you to share your Junglee Rummy account username or registered email ID.

                                Thank you for your time!

                                Regards

                                Junglee Rummy - India's most trusted Rummy Site.
                                [protected]Mon-Sat 10:00 - 19:00)
                                [protected]@jungleerummy.com
                                Shifankhan's [Complaint's author] reply, Jul 9, 2020
                                Username

                                SturdyCyrus
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                                  N
                                  NarasimhaPrasad
                                  Jun 24, 2020
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                                  Resolved

                                  Despoite my kyc getting getting complete my account with user nane narasimhapra has and email [protected]@gmail.com has been put under verification status.. I even sent emails with aadhar pan and bank statement.. Still my withdrawal worth 4200 is not processed.. I need the money urgently.. Pls resolve quivkly and process withdrawals.. I am. Not getting any response on any emails sent too
                                  Jun 24, 2020
                                  Complaint marked as Resolved 
                                  Junglee Rummy customer support has been notified about the posted complaint.
                                  Dear Narasimha,

                                  Greetings from Junglee Rummy - India's most trusted Rummy Site.

                                  We understand that you faced the issue. Please note that your concern was already forwarded to the concerned team.

                                  Also, note that detection of a breach of our Fair Play Policy, such as but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

                                  1.1 Anti-Cheating and Anti-Collusion

                                  1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

                                  1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

                                  Please click on the below link for further clarification:

                                  https://www.jungleerummy.com/termsofservice

                                  Thank you for your time!

                                  Regards

                                  Junglee Rummy - India's most trusted Rummy Site.
                                  [protected]Mon-Sat 10:00 - 19:00)
                                  [protected]@jungleerummy.com
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                                    Govindharaj M
                                    from Bengaluru, Karnataka
                                    Jun 24, 2020
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                                    Last 3 days my account was locked, user id is "gold*17"i want to know how to login, kindly resolve my problem.
                                    Junglee Rummy customer support has been notified about the posted complaint.
                                    Dear Govindha,

                                    Greetings from Junglee Rummy - India's most trusted Rummy Site.

                                    We have checked and found that your account "gold*17" is currently active and you played the last cash game on[protected]:50:00.

                                    Please let us know in case if you are facing any other issues.

                                    Thank you for your time!

                                    Regards

                                    Junglee Rummy - India's most trusted Rummy Site.
                                    [protected]Mon-Sat 10:00 - 19:00)
                                    [protected]@jungleerummy.com
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                                      Chandramouli Kasukurthi
                                      Jun 17, 2020
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                                      Withdraw l - id-7587193, -14-june-2020, -4-34, pm, withdraw 1, 000 rupees withdraw l process successful, but money not credit in my account, please check
                                      +2 photos
                                      Junglee Rummy customer support has been notified about the posted complaint.
                                      Dear Chandra,

                                      Greetings from Junglee Rummy - India's most trusted Rummy Site.

                                      We would like to inform you that your withdrawal request 7587193 was successfully processed by us on[protected]:52:21. We have already forwarded your request to the bank and it may take the bank 5 working days to credit the amount to your account.

                                      In case you don't receive the money in the specified time, please send us a bank statement of your registered bank account (from the date of withdrawal request to date) to [protected]@jungleerummy.com so that we may take it up with the bank. We appreciate your patience.

                                      For any further queries, you can call us at[protected] from Monday to Saturday (10:00 a.m. to 7:00 p.m.).

                                      Thank you for your time!

                                      Regards

                                      Junglee Rummy - India's most trusted Rummy Site.
                                      [protected]Mon-Sat 10:00 - 19:00)
                                      [protected]@jungleerummy.com
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