Junglee Rummy Complaints & Reviews

May 11, 2020

Junglee Rummy Customer Care's response Dear Hemanth,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way, however, we'd like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously.

In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.

Our risk management team monitors all games, transactions on the website, and while monitoring they noticed suspicious activity in your account. As already informed to you on your registered email-id there were multiple games where it was observed that you and the other player intentionally lost to each other on a multi-player table which also affected the other players on the same table. The details of a few of the games have already been shared with you on your registered email id.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy, we did withhold your withdrawal request, however, at the same time, the funds were credited to your Rummy account. As checked, you have already used those funds to play more Rummy games on our website. We also tried connecting with you over the phone in response to your queries, however, could not get through.

Again, with our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.

For any further assistance, please contact us directly on[protected] from Monday to Friday (10:30 AM to 7:00 PM). Alternatively, you may send us an email to [protected]@jungleerummy.com.

Thank you for your time!

Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)

Apr 27, 2020

Junglee Rummy Customer Care's response Dear Vinod,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way but please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair, and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further. Rummy is a skill-based Game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends, and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair, and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure, and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Additionally, our customer champion will connect with you within 24 hours to resolve your query at the earliest.

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com