Verified Support
May 11, 2020
Junglee Rummy Customer Care's response Dear Hemanth,
Greetings from Junglee Rummy - India's most trusted Rummy Site.
We are concerned you feel this way, however, we'd like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously.
In order to prevent any form of fraud or unfair play in our games or on our site, all user actions including deposits/identity verification/rummy games & individual hands are monitored to ensure a safe, legal and fair environment for all our users. Thus, we have a record of all games played and all actions taken on the site. Junglee Rummy is the safest and the most secure & fair site to play entertainment skill gaming Rummy because, along with strong prevention mechanics, we are continuously monitoring, auditing & catching all fraudulent activities that breach our fair play policy as mentioned in our terms of service https://www.jungleerummy.com/termsofservice.
Our risk management team monitors all games, transactions on the website, and while monitoring they noticed suspicious activity in your account. As already informed to you on your registered email-id there were multiple games where it was observed that you and the other player intentionally lost to each other on a multi-player table which also affected the other players on the same table. The details of a few of the games have already been shared with you on your registered email id.
Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy, we did withhold your withdrawal request, however, at the same time, the funds were credited to your Rummy account. As checked, you have already used those funds to play more Rummy games on our website. We also tried connecting with you over the phone in response to your queries, however, could not get through.
Again, with our own robust monitoring & fraudulent activity prevention system, we indeed provide the most secure, fair & safest environment to all our users who continue to utilize our services to play fair entertaining skill rummy games. This is the reason why we have seen the success we enjoy as our users continue to utilize our services since our launch many years ago.
For any further assistance, please contact us directly on[protected] from Monday to Friday (10:30 AM to 7:00 PM). Alternatively, you may send us an email to [protected]@jungleerummy.com.
Thank you for your time!
Team Junglee Rummy
[protected]
[protected]@jungleerummy.com.
(Mon - Fri 10:30 AM to 7:00 PM)
