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Junglee Rummy Complaints & Reviews

www.jungleerummy.com

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Updated: Mar 16, 2025

Complaints 1045

Resolved

220

Unresolved

825

So far, so good. Junglee Rummy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Junglee Rummy will keep up the work and continue to help more customers with their concerns even better 🤝

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Junglee Rummy reviews & complaints page 40

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I lost around 2 lakhs.. Refund my money, coz this game is totally fraud, fully partial.. You can never win.
Return my money, or i will not stop till your app doesn't get blocked. I played in need, my valuable money has gone. Refund it...@

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Akshay,

Thank you for contacting Juglee Rummy.

Please note that Junglee Rummy encourages its players to play rummy games responsibly. We operate as a responsible gaming site that offers fair online rummy games and protects its players from adverse consequences that playing rummy might result in. We closely monitor the activities of our players and alert them if they start developing any form of compulsive behavior.

Also, find some tips on Responsible Gaming:

-Strike a balance in your daily life to check any form of addiction to rummy.
-Take rummy as a form of recreational game meant for entertainment only.
-Never prioritize rummy over other important activities that impact your daily life.
-Keep a track of the total time you spend playing online rummy games.
-Set a limit for the loss in cash rummy games and stick to it consistently.
-Always play with a positive mindset— avoid playing in a distressed mood.
-Never play to recover losses and stop playing it if you are in a losing spree.

In case if you any other issues, we request you to write to us at [protected]@jungleerummy.com

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Please don't play this game. Ultimately you will be in loss all the time. I lost around 2 lakh in this game, bots are in practice.. You can never win. I had to take loan to repay my debts. I am victim, i am alerting you, please don't get fooled. Junglee rummy can't repay my money. This game should be blocked.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Akshay,

Thank you for contacting Juglee Rummy.

Please note that Junglee Rummy encourages its players to play rummy games responsibly. We operate as a responsible gaming site that offers fair online rummy games and protects its players from adverse consequences that playing rummy might result in. We closely monitor the activities of our players and alert them if they start developing any form of compulsive behavior.

Also, find some tips on Responsible Gaming:

-Strike a balance in your daily life to check any form of addiction to rummy.
-Take rummy as a form of recreational game meant for entertainment only.
-Never prioritize rummy over other important activities that impact your daily life.
-Keep a track of the total time you spend playing online rummy games.
-Set a limit for the loss in cash rummy games and stick to it consistently.
-Always play with a positive mindset— avoid playing in a distressed mood.
-Never play to recover losses and stop playing it if you are in a losing spree.

In case if you any other issues, we request you to write to us at [protected]@jungleerummy.com

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Address: Guntur

Kyc is slow

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Babu,

Thank you for contacting Junglee Rummy.

We request you to elaborate on your concern along with your account details is required like your account username or registered email id so that we can assist your further.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Address: Satara

In 800 table the two players are pass the pattaya each one,...

+1 photos

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I often play with cash in junglee rummy. I git disconnected while playing a pool match today. I checked my internet connection. It was good. I even checked playing random youtube videos. But when i tried to enter my game again. The app was loading for a long time. And i got a message in display that site is under maintenance. I lost my money without even playing complete 101 pool rummy.
Time: 2nd may 2020 1.48 pm ist.
I checked my internet connection thrice with various apps and also with google. Can you please help me to add the money back in my wallet

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2020

Junglee Rummy Customer Care's response Dear Subhash

Thank you for contacting us.

This is in reference to your complaint about not being able to join the game table on Junglee Rummy. We are sorry for the inconvenience caused to you.

We investigated the matter but no issues were found with our website.

We recommend you to try the following to enjoy seamless gameplay:

1. Check the version of your Internet browser and make sure that you are using the latest version, or try switching your Internet browser as the issue may be related to browser compatibility.
2. Clear your browser cache. To learn how to do that, click this link: http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Whenever a table takes more time than usual to load, we recommend you close the window and open it again. It may load faster.

Additionally, you can write to us at [protected]@jungleerummy.com along with the Game ID's so that our concerned team can look into it.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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My user name is amudhan7. I'm playing junglee rummy nearly past one year. I lost too much of money. And i just want to deactivate or block my account.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Ammu7,

Thank you for contacting Junglee Rummy.

We tried to fetch your details with the username: amudhan7 but unable to do it. We request you to share the correct details so that we can assist you.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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In my profile... The date of birth was wrong one... May 1st time registered time... I have wrongly entered to the mine date of birth... Now with draw time... The id was wrong... And denied... I want change mine date of birth in mine profile... How to change the mine date of birth in jungle rummy... I'm waiting for ur reply... Pls soon solve the problem... My date of birth is[protected]

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Abhishek,

Thank you for contacting Junglee Rummy.

You can also share your details at [protected]@jungleerummy.com.

In order to help you, we need some information like your account username or registered email ID so that we can locate your account and assist you.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Hello, i have been getting msgs from jungle rummy like thousands time in my phone despite never joining it nor signing up for once. It is really irritating. I am never interested in such timepass. How can i know all such msgs from jungle rummy.

+1 photos

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Sonia,

Thank you for contacting Junglee Rummy.

We understand your concern, but in order to help you, we need some more details like your mobile number so that we can assist you further.

You can also share your contact number on which you are getting SMS to [protected]@jungleerummy.com

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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I opened this case #02843014 on 8th may and even after sending so many emails i did not get any response, please escalate this

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I opened this case #02843014 on 8th may and even after sending so many remainder emails i did not get any response, please escalate this.

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Mahesh,

Thank you for contacting Junglee Rummy.

We have checked and found that your complaint is already escalated and team is working on it.

The team will get back to you once the issue is resolved.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Mahesh,

Thank you for contacting Junglee Rummy.

We have checked and found that your complaint is already escalated and team is working on it.

The team will get back to you once the issue is resolved.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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I uninstalled my account because of some issue but now i open my account ther show ur account is blocked for too many wrong attempts plz unblock my account

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Madhu,

Thank you for contacting Junglee Rummy.

We need some more information about your account like your username or registered email ID so that we can locate your account and assist you further.

Additionally, you can contact us at [protected]@jungleerummy.com with all your details.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Website: www.jungleerummy.com

I have noticed multiple time in game 2-3 people will always do the cheating. Most of the time i have mailed to there support regarding this issue but they always ignored it. Its look like its their people who are doing this thing and they are just ignoring it.

For your reference i have attached recent game screenshot..

+3 photos

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Amolpatil74,

Thank you for contacting Junglee Rummy.

We would like to inform you that we take the fair play of Online Rummy on Junglee Rummy very seriously. In order to prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Any detection of a breach of our Fair Play Policy, such as, but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user.

Please go through the below link for more information -

https://www.jungleerummy.com/termsofservice

Also, we request you to share your details like username or registered email id so that we can locate your account and assist you further.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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My id proof and address proof how to change?

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear Shakeerpr

Thank you for contacting Junglee Rummy.

We need some information like your username or registered email id so that we can locate your account and assist you accordingly.

You may also contact us on [protected]@jungleerummy.com with all your details.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Today morning (12:15) am my account was locked, user id is "ss2504" and register phone number [protected] and i want to know the perfect reason, when i made a withdrawal request my account was locked.. And i have seen some negative comments on jungle rummy, if this was the case i wont reccomend your site to anyone.. Kindly resolve my problem and realase my account immediatly

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

May 27, 2020

Junglee Rummy Customer Care's response Dear Sathish,

We apologize for any inconvenience caused to you.

We would like to inform you that our team will get in touch with you on your registered mobile number within 24 hrs.

Regards
Team Junglee Rummy

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I put a complaint on junglee rummy. They reply me that i am playing from telangana state. But i am playing with andhra pradesh. With fraud reason they blocked my account. If they refuse telangana state they will not allow those accounts and don't take money. They accept my diposite and saying a fraud resone. I am from andhra not from telangana. Give back my money.
My account id: chin80471fb

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear chin80471fb

Thank you for writing to Junglee Rummy.

Please note that as per the recent changes made to the Telangana State Gaming Act 1974, playing online rummy with cash has been banned in the State of Telangana. In compliance with the Ordinance, we have made changes to our services and have stopped offering cash online rummy games in Telangana.

Additionally, we have forwarded your complaint to the concerned team and they are working on it. Please be rest assured that they will get back to you shortly.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Bank account number is already in use and your trasaction team

Verified Support

Jun 07, 2020

Junglee Rummy Customer Care's response Dear Prakash Poongodi

Thank you for contacting Junglee Rummy.

We need some more information from you like your username or registered email id so that we can fetch your details and assist you accordingly.

You may also write to us at [protected]@jungleerummy.com for the same.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

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Hi,

Many of the users are computerised, everyone lost here no one won money in this game at jungle rummy.

Many fake users, don’t fool innocent people.

@jugle rummy team,
Would like to talk me in details please drop me an note on email id with contact number i will explain in details.

Don’t cheat poor people.

Regards,
Rathod065

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Address: Madanpur Khader J J colony B-2/583

My cash game is blocked please unblock the game

May 13, 2020

Updated by [email protected] My cash game is blocked please unblock the game

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Junglee Rummy Customer Care

from Noida, Uttar Pradesh

Jun 7, 2020

Verified Support

Dear [protected]@gmail.com,

We request you to share some more details of your account so that we can assist you. You can also write to us at [protected]@Jungleerummy.com.

Regards
Team - Junglee Rummy

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My jungleerummy.com username: vasantha055

I placed winning withdrawal request on 8th may and now it is showing as under verification. First of all i have lost lakhs of rupees n now i won littl amt and that too you guys are holding it

If i not receive my amount after 2 days, i will post number of bad comments on internet (Youtube, social media, consumer websites and etc.,)

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

Junglee Rummy Customer Care's response Dear Dominic,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that we provide the fastest withdrawal services in the entire gaming industry.
The withdrawals are processed by us 24x7.

Once processed from our end, it usually takes 24 to 48 working hours for the funds to reflect into your bank account depending upon your bank processing speed.

Hope this will resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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Dear sir/madam

This is dominic from bangalore i would like to bring the kind notice that i am the active player in junglee rummy they just hold my withdrawal and put my withdrawal under verification last time also i complaint in consumercomplaints.in after i complaint they released my withdrawal this is not a first time i faced the problem so many times kindly look into this and do the needful...

Regards
Dominic
[dkdominickishore]@gmail.com

+1 photos

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

May 12, 2020

Junglee Rummy Customer Care's response Dear Dominic,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that we provide the fastest withdrawal services in the entire gaming industry.
The withdrawals are processed by us 24x7.

Once processed from our end, it usually takes 24 to 48 working hours for the funds to reflect into your bank account depending upon your bank processing speed.

Hope this will resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

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