Junglee Rummy Complaints & Reviews

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Pachamuthu,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that you faced the issue. Please note that your concern was already forwarded to the concerned team.

Also, note that detection of a breach of our Fair Play Policy, such as but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

1.1 Anti-Cheating and Anti-Collusion

1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

Please click on the below link for further clarification:

https://www.jungleerummy.com/termsofservice

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Jul 02, 2020

Junglee Rummy Customer Care's response Dear Rakesh

Thank you for contacting Juglee Rummy.

We understand your concern related to the winnings not credited to your Junglee Rummy account. Upon checking we found that the amount of Rs 3520 was already credited on 16th June 2020. The same can be checked by visiting Transaction history.

Please let us know in case if you still face any issues.

In case if you any other issues, we request you to write to us at [protected]@jungleerummy.com

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)

Thanks & Regards
Team - Junglee Rummy

Jun 07, 2020

Junglee Rummy Customer Care's response Dear Subhash

Thank you for contacting us.

This is in reference to your complaint about not being able to join the game table on Junglee Rummy. We are sorry for the inconvenience caused to you.

We investigated the matter but no issues were found with our website.

We recommend you to try the following to enjoy seamless gameplay:

1. Check the version of your Internet browser and make sure that you are using the latest version, or try switching your Internet browser as the issue may be related to browser compatibility.
2. Clear your browser cache. To learn how to do that, click this link: http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Whenever a table takes more time than usual to load, we recommend you close the window and open it again. It may load faster.

Additionally, you can write to us at [protected]@jungleerummy.com along with the Game ID's so that our concerned team can look into it.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

Thanks & Regards
Team - Junglee Rummy  

May 27, 2020

Junglee Rummy Customer Care's response Dear Sathish,

We apologize for any inconvenience caused to you.

We would like to inform you that our team will get in touch with you on your registered mobile number within 24 hrs.

Regards
Team Junglee Rummy

Jun 07, 2020

Junglee Rummy Customer Care's response Dear Prakash Poongodi

Thank you for contacting Junglee Rummy.

We need some more information from you like your username or registered email id so that we can fetch your details and assist you accordingly.

You may also write to us at [protected]@jungleerummy.com for the same.

For any further queries, you can call us at[protected] between Monday and Saturday (10:00 a.m. to 7:00 p.m.)  

Thanks & Regards
Team - Junglee Rummy