Junglee Rummy Complaints & Reviews

Dec 13, 2019

Junglee Rummy Customer Care's response Dear Surya,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Please be noted that we take the fair play of Online Rummy on Junglee Rummy very seriously. To prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collision, all user actions are monitored and recorded as mentioned above.

Please click on the below link for more information:

https://www.jungleerummy.com/termsofservice

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 04, 2019

Junglee Rummy Customer Care's response Dear Sasikanth,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way and as a leading Rummy site, we indeed take fairness of gameplay o[censored]tmost importance. As informed to you on your email, the games referred to in your email were under investigation and since it was taking time to verify the games, we refunded Rs. 4000 valuing your patience. Please note that under no circumstances we credit customers with winnings of the game as the actual outcome can never be predicted in a Point Rummy Game.

As you have mentioned that we resolve all customer queries with efficiency, you have to show the same trust that we always ensure customer satisfaction, hence even when the verification of the game was not complete, we not only gave your losing amount but also rewarded you a with a special bonus for your patience and association.

Also, as you are already aware, that in case of any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by us against the suspected user. You may refer to our "Fair Play Policy" and "Breach and Consequences" on the link
https://www.jungleerummy.com/termsofservice

Also, we have arranged the callback for you to resolve your query at the earliest.

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 04, 2019

Junglee Rummy Customer Care's response Dear Janjanam,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We have taken your request on priority and unsubscribed you from SMS. Please reach out on [protected]@jungleerummy.com in case if you are having any other issues.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 23, 2019

Junglee Rummy Customer Care's response Dear Surendar,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that we provide the fastest withdrawal services in the entire gaming industry.
The withdrawals are processed by us 24x7.

Once processed from our end, it usually takes 24 to 48 working hours for the funds to reflect into your bank account depending upon your bank processing speed.

Hope this will resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 18, 2019

Junglee Rummy Customer Care's response Dear Sahithi,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We checked and found that we tried to contact you but you were unresponsive. Please share your alternate contact details on [protected]@jungleerummy.com so that we can reach out to you and resolve your query at the earliest.

Also, we would like to inform you that as per the 13 cards rummy rule, you can make a valid set with a maximum of four cards including Joker. As per the screenshot, you have paired 5 cards with made your declaration invalid hence you lost the game.

We hope we were able to resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 15, 2019

Junglee Rummy Customer Care's response Dear Pushparaj,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We found that you had a word with our customer expert and hope your issue has been addressed and resolved. Please note that our site is completely legal to play online rummy with cash on Junglee rummy. It is legal because rummy is a game of skill and it is protected by the Constitution of India. You may note that in a court ruling, playing games of skill like rummy is considered a business activity. Therefore, the activity of playing a game of skill with cash is protected under Article 19[1](g) of the Constitution of India.

We hope we were able to resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Nov 12, 2019

Junglee Rummy Customer Care's response Dear Vijay,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We apologize for the inconvenience caused by our end. We have checked and found that we have initiated a refund of Rs 500 to your source account. We also found that you have shared your Axis bank statement, however, we found that you made a payment via Net banking from your State Bank of India account.

We request you to share your bank statement from 25th September till current date of your State bank of India account so that we can check and revert back on your request.

Please share the required document on [protected]@jungleerummy.com so that we can investigate further and resolve your query.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 24, 2019

Junglee Rummy Customer Care's response Dear Jagatheesan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that you faced the issue and we found that you already had a word with our customer expert. Please note that your concern was already forwarded to the concerned team and you will receive the callback within 24 hours to resolve your issue at the earliest.

Also, note that detection of a breach of our Fair Play Policy, such as, but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

1.1 Anti-Cheating and Anti-Collusion

1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 11, 2019

Junglee Rummy Customer Care's response Dear Dilip,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We tried connecting with you at your registered mobile number [protected] several times but could not get through.

Please provide us with your alternate contact number or a convenient time to talk to you so that we can resolve your queries at the earliest.

Additionally, please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and tournaments for all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times. We do not recommend our players to disrupt their normal lives and play rummy.

Rummy is a skill-based game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Again, if we were running an operation that defied our commitment to provide a safe, secure, genuine, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

We once again request you to provide us your alternate contact number at [protected]@jungleerummy.com to resolve your queries on priority.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
+[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Oct 04, 2019

Junglee Rummy Customer Care's response Dear Malini,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

As discussed over the call you wish to change the details on your account you are requested to send the deposit proof, so that we may change the details as per the documents and verify your KYC.

Also, for further clarity, our concern team will get in touch with you within 24 working hours to resolve your issue on priority.

Thank you for your time.

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 24, 2019

Junglee Rummy Customer Care's response Dear Leela,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Please note that we are legally obliged to deduct tax at source (TDS) on the winnings of more than Rs.10, 000/- in a single tournament, a single Pool Rummy game, or a single Points Rummy game. TDS at the rate of 30% will automatically be deducted from any such winnings, and in such cases, you will be required to provide us with your Permanent Account Number (PAN), if you have not already done so. We reserve the right to verify your PAN from time to time and to cancel any prizes should your PAN be found inconsistent in our verification process.

Also, for further clarity, our concern team will get in touch with you within 24 working hours to resolve your issue on priority.

Thank you for your time.

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Sep 20, 2019

Junglee Rummy Customer Care's response Dear Ashok,

We are concerned you feel this way. In your best interest, your account has been locked. We hope you understand that we take our users' safety very seriously, and the action of locking your account is ultimately in your own best interest.

Our team tried getting in touch with you however could not get through.

Please note that as per our terms of service, which you agreed to while registering, it is every player's own responsibility to play rummy for entertainment, to the extent they comfortably can. This is why we offer the option of playing free games and free tournaments for all our players.

As a responsible gaming service provider, to ensure that you don't incur any further losses, we have locked your account so that you cannot fund your account any further.

For any further assistance, you may reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Aug 16, 2019

Junglee Rummy Customer Care's response Dear Anil Kumar,

We apologize for the inconvenience caused to you. We are concerned that you feel this way. In order to help you, we need some information to locate your account. We suggest you to kindly email to us at [protected]@jungleerummy.com or call us on our toll-free number[protected] and we will guide you through the process to resolve this. You can even contact us through the inbuilt chat channel that you can see after logging in to your Junglee Rummy account.

We are waiting for your response regarding this on our chat/email or phone channel so that we can help you further regarding this.

For further queries, you may also contact us on[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
[protected]Mon-Fri 10:30 AM to 7:00 PM)

Aug 06, 2019

Junglee Rummy Customer Care's response Dear Shyhoney,

Greetings from Junglee Rummy!

We understand that your report relates to the KYC verification of your account. For the safety and privacy of the user's account, we verify the KYC details of the players. From your report, we understand that the Date of birth initially entered by you on your Junglee Rummy profile was inaccurate due to which you are facing issues while requesting withdrawals.

The good news is that we have means to rectify this from our end and we are looking forward to resolving this for you. To fix this, we need some information to locate your account. We suggest you to kindly email to us at [protected]@jungleerummy.com or call us on our toll-free number[protected] and we will guide you through the process to resolve this. You can even contact us through the inbuilt chat channel that you can see after logging in to your Junglee Rummy account.

We are waiting for your response regarding this on our chat/email or phone channel so that we can help you further regarding this.

For further queries, you may also contact us on[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
[protected]Mon-Fri 10:30 AM to 7:00 PM)

Aug 06, 2019

Junglee Rummy Customer Care's response Dear Rakesh,

Greetings from Junglee Rummy!

We checked and found that your concern relates to the KYC verification of your account. We have duly resolved your account and as a result, your account KYC is duly verified.

We apologize for all the hassle created and delay caused in verifying your account.

If you would still like us to discuss this further, you may also contact us on[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
[protected]Mon-Fri 10:30 AM to 7:00 PM)