JustDial.com Complaints & Reviews

Just dial person mrs. Preeti called me about the just dial & told you have to pay advance payment of rs. 6940/- for three after, after three moths we will cut the ecs rs, 3540, there representative come & told that if you want to cancel the service you can cancel, when you inform us one month before, i took the just dial service, buit not get the proper leads, after that i called just dial to cancel the same, but they said that you have to use service u cant cancel, you will get the leads, but after using 3 months, not got the proper leads, they provides fake leads, to entertain the client only, and to show that they are providing the leads,
They also not cancelling there service after request hence every moth ecs cuts.
For a small businessman rs. 3540 is huge amount, please resolve, i request you to stop the ecs of just dial.

Sir,
Iam a builder. First time i tried to get our add in just dial. One marketing person came to me on 7 sept and collected cheque of rs 4750/-receiptno [protected] dt 7sept, chennai and said in three to four days your add will come.
On 12 sept i contacted a person of jd and requested to send a person to explain how a customer will see listing. She blocked my number for no reason thus iam not in position to contact any bodyin jd only that lady dealt all along. The persons mobile number is [protected]. I request you to find out reason for such act. Even now i do not know what add she had put. I want somebody to explain
Please reply.
Lt colonel. Jacob (Retd)

I have signed a contract with Mr. Karthick Selvan for Rs. 28750 (Invoice Attached) – while signing the contract I have told by Mr. karthick Selvan that I can edit and add keywords of my choice – But after clearing the cheque – I am unable to edit the keywords. – Name of Contract – VSS Matrimony Services – [protected] / [protected]

I have upgraded my existing Chennai Contract in which I have been handed by Mr. Saravanan Arun – He promised me to solve my above problem of adding keywords – After the Cheque of Rs 11800 got cleared he stopped answering my phone. – Name of Contract – VSS Matrimonial Services – [protected] / [protected]

Below I have attached the mail conversation with [protected]@justdial.com – in Which I am totally disappointed by the service offered to me where I have paid Rs 28750/-. This is the final mail requesting you to add the keywords – If it cannot be done I kindly request to refund my payment of Rs 28750/- and also I request to stop my ECS for Chennai Contract of Rs 5900/-. It is unfortunate to take such a decision based on the service provided by your customer service team in Chennai and the false commitments given by both of the above Sales Executives. Hope atleast the headoffice in Bombay would come for rescue.

Justdial has to provide service for the keyword that I am interested in. You cannot have a keyword set and force it to my contract in which I am interested and I am not informed before the contract. You have two options either to add the keywords or return my payment.

The sales team pursues a customer to the point of stalking. Once you make the payment, the services offered are subpar and nothing as promised. I got a contract renewed recently. One week down the line, i have received 0 leads from the company. Customer care representatives promise a call back that never happens. Please shut down the company if you do not want to do business rather than indulge in daylight robbery. My sincere suggestion to other businesses, this company is an ideal candidate for postpaid services. Insist on making payments only after they have offered you the service. Or else, you have only yourself to blame because india has very poor customer protection anyways.

Not interested but getting too frequent calls. I spoke to them but again getting calls frequently. The justdial bpos are not good everyday i am unable to get rid of these phone calls. We are busy in our work but at the same time they are making phone calls. Justdial don't know the limits. Please make acomplaint on it and try not this to be happen again

Dear concern,

My mobile no. [protected] is wrongly updated in "lakhmani financial consultants pvt. Ltd".

Kindly remove my number of above mentioned company name.
Also i have already complaint to customer care number so many times but same is not resolved.

Request to you, kindly check and resolve the same is asap.

Regards
Darwan singh

Respected sir /mam i have a register company of jaydeep enterprises under that i have waterproofing contractor registration since last 3 years but i want to close the account i already call so many times regarding this but still it doesn't work my account is still active my ecs is still processing from my bank i request u plz stop my ecs and close my accont of jaydeep enterprises my mobile number is [protected]

Dear sir
I really frustrated with just dial service, they are doing unethical service, my business wind up last one year, and i still i am trying to stop ecs service on from just dial, pls help me sir how to stop this service, they are taking my money illegally, they are no any option on website to stop my business or stop the ecs service, afterword i am trying through customer care but they are also not responding, they all are fraud. Pls help me sir.
[protected]

I signed up with justdial for top position in may 2016 for annually plan and paid 65k for a year total. They promised to give international queries on daily basis. After waiting for almost 3 months, i sent 1st email to justdial in august 2016. Mail was about that i signed up justdial for international queries, but 95% of queries were domestic, which were completely waste/not useful for me. That was the first time that i sent email to justdial. Further i sent almost 17-18 email in next 5 months from august 2016 to january 2017. But i never got any positive reply to sort that issue and never got any call from justdial.

That was not end, may 2017, i didn't renew my plan because of very bad service. Then from june till september 2017, continue, i'm receiving calls from justial to renew and till now i got call almost 25 calls to renew plan. And they all ask reason for not renewing service. I explained issue to almost 20 people, they say on call that they will call back, but same thing, they never called.

So my advice, don't waste your hard earning money on fraud company justdial, they wouldn't entertain you after you'll pay to justdial.

Dear concern,

I am given contract dis-continue request through my registered email,
Last 3 month before onwards i am given request and dont debit ecs also.

Last month i received confirmation mail from your end that contract will be closed.

Then only i would not put money that bank, but this month i have received ecs that will be bounced also.

I want to be close my contract, i dont want to continue your service.

I want to close immediate, hereafter i dont want to debit ecs due from my bank,

I tried our chennai customer care, but here our executive said some executive will contact soon regard this issue,

But no one call me this issue.

I want to dis - continue the contract this month itself, what can i do

Please help us. And send executive immeditate.

Thanks & regards
Ji prakash

I opted for business listing services from just dial and customer executive informed me that you need to pay cheque for 1 month and then your ecs will be deducted from you account automatically on monthly basis. If you do not like our services then you can get it deactivated.

After 15-20 days i realised that i am not getting relevant enquiries as per my business keywords so i decided to deactivate my business listing.

I did follow up with customer executive for 7, 8 days and sent them several mails but everytime they replied me some wrongs reason of not deactivating that business.
Following up with them for whole day was really frustrating.

Finally one day customer support executive told me that you ecs is stopped and contract is deactivated and no ecs will be deducted for future months.
But after 2 days they deducted 2 ecs in advance and when i called them and asked for the reason of deduction of ecs after deactivation of service, he replied you have to atleast 3 months notice period for deactivation of this service as per just dial policy.
So they took me payment of 3 months in 1st month of service when i request them to deactivate my business listings.
This is how they are imposing their services to me.

Hello,

Registered number : [protected]
I have purchased paid business listing of justdial.com, thinking that may be i can get good business from justdial. They took 8500 advance in june 2017.

Executive said "sir you can try 2-3 months and if you dont like you can deactivate service at anytime"

Now from august 2017, i am following up these guys to deactivate my paid listing as simple reason i am not getting enough roi.

When i called first time for this, they said sir you cant deactivate services. You have to use it for one year atleast. Ridiculous!

Second thing, he said sir if you are closing business, we will verify that your business is closed and than you have to use it for three months min.

Now just imagine this company's policy, first they want to make sure customer has closed his business and than they will force customer to buy their service for more three months (After he already closed business).

Can someone please tell me if customer has closed business cause of you, what will he do with your three months service? Three months will cost him 10500 rupees.

And anyways, customer's business is closed or running, how does it matter to you? Its his right to choose your service or not!

Now who will take responsibility of this stupidity of this company and they are just doing fraud with each and every business.

But i am digital marketing manage and i will make sure these message will reach to max audience through google, social media marketing, display marketing etc. I will definitely pay for it but i will break your customers like hell and save people of my country.

This is just the beginning!

Thank you,
Regards,
Dhiren vyas

Hi,
I am rashika from divine creative production. Our business is registered with just dial on the contract name of rashika. We gave a cheque to aman pathak on 5 aug 2017 for renewing and updation of services. He said that your services will be activated in 3-4 working days. We called him many times. But every time he made an excuse and then we contact to costumer care according to them there were no cheque for the clearing. Days passed away.. We were continously trying to find out whats happening. From aman side we haven't any get any information about that and when we told him to return our cheque that we will go for online payment still we didnt get any answer. After so many calls on 18 aug he respond to us and said our godown got fired. Then we again called to one of the customer care executive and informed them all the things. We had not any clue when they are going to submit our cheque to the bank. Coz of some issues in my bank i always deposit money according to the cheque date. And after so many conversation i dropped a mail for the cancellation of cheque. Because i wasnt confirmed about the cheque deposition so the cheque bounced. And they didnot bother to tell me that. Suddenly we start to get enquiries. We thought that our service is active now. Again without informing us they deposit our cheque again in bank and again same thing happened between that process. I got my bank statement on 29 aug. From where i got to know all the things and also they are deducting some money on the name of tpach justdial. No on informed me about that. How could any one deduct money any time from my account without any previous ndformation. Because of all this things many cheque has cancelled. And i have to pay that charge and this also effect on my civil. Our business is get effected. Who is responsible for that whats our fault in these things. Today is 12 sep almost from one and a half month passed away it adversely effects on our business. They are still deducting some money from my bank on the name of ecs. I want a proper solution regarding it and who is going to pay that loss that our company has suffered.
We are one of your oldest clients. Our many previous companies is also registered with you. We never had any problem. But this time i am so dissatisfied with your company executives. I hope you will take a serious action asap for this harrasment otherwise i have to take some legal action regarding this matter.
I hope that the matter will be resolved is very quickly and i will get some justice.
I've attached two screenshot. Please find the attachment
Best regards

Dear justdial

Greetings from kitchen solution

I am very sorry to saying that for some personal reason i wouldn't continue of my membership with your team.

I am 80% disabled. My one hand amputation and one leg fracture. I have no account balance for treatment. Please help me.

I will close my bank account becouse i have no fund.
And also close my business.

Please discontinue of my membership and stop ecs also from my account. It's urgent.

Yours kind co-ordination is highly recommend.

Thanks
Regards
Bidhan mondal
[protected]
Kitchen solution
Doltala, madhyamgram, kolkata - 700132

Please take a step. Share your story and sign the petition:

Stop Just Dial's ECS Payments

https://www.change.org/p/delhi-justdial-com-stop-just-dial-s-ecs-payments?recrui...⇄

Hi All,
I am Sanjay Jaiswar and I registered my business on just dial in mid April 2017 in coordination with just dial executive Miss Monika. As per the executive that visited me (named Altaf Pradhan), I can avail the facility (get leads) yearly package with monthly payment of 3450/- through ecs.And clearly told that if I am not satisfied with the service or don't get business can ask to stop ecs in between.

Later I waited for six months but I didn't get a single business from just dial all enquiry were either not related to my business or mere enquiry to get quotation we tried to follow up the customer but they never responded second time. I called just dial customer care and asked them to stop my ecs as I was is loss and was in no position to pay ecs for every month.They said it is ECS payment and that I will be charged this amount every month. I informed that I was not told about this at the time of registration and would like to stop this ECS service, to which they denied and said that it will continue for 1 year as per the contract I signed.

I went to my bank to stop the ECS service but as per bank it is an agreement between two parties and they can't stop it.

The worst part is, the just dial executive got my signature on the ECS form I am paying just dial and if I want then I can stop the services by intimating just dial one month before.

I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ECS cases from just dial. Some have already been victim of this. One person was getting these ECS charges deducted even after their business stopped. The just dial customer care ignored this as well.

I would request you all who got the similar issue in past or if any of your friends/relatives got the similar issue, to please sign this petition and help stop this ECS service provided by Just Dial. I have already become a victim of this. It should not happen with others.

Looking forward to your support.

Thanks

I booked an appointment for my 70 year old mother with american nonsurgical spine institute pvt ltd on 10 sep 2017, 5:40 pm
Appointment id #drq2q4p6
Location:
American nonsurgical spine institute pvt ltd: 114, 1st floor, hallmark building, vasant oscar, lbs marg, near nirmal life style mall, mulund west, mumbai - 400080

When i reached there i came to know that the institute was shifted to mulund check naka some year before... When i called just dial & doctors for misleading me they started blaming each other.
Very much disappointed with their services.

Registered mobile no.[protected]
Name: pearl beauty centre

We have requested for cancellation of the listing service almost a year back. We got the call confirmation that the same would be discontinued within the then next 3 months. But no action is taken yet.

We have again called and got the reply that the concerned department is not available now.

Request you to take this matter on priority and stop deducting the money from our account.

Why you people take money from customer when you don't want to give any service to customer?

Your sales person Ms Nitika anand made so many false commitments and renewed the contact.
The day cheque cleared onwards Ms. Nitika not even care about picking up the phone. She made us feel that we are culprit and made a huge mistake by taking listing from just dial.

Once she pick the phone when I called from other number try to make her understand my problem about the list she cut the phone on my face.
The listing she made is totally wrong and with wrong address location. I am getting calls from wrong area and she put us in hell.

I want my money back and want to stop my listing.

Please refund my hard earn money I don't want to work with such false people.

Unified corpoaration
sandeep shokhanda

Ninth reminder

No. Of leads reduced drastically, no one to solve problem, what to do tell, allocate someone to solve, we are paying 6 lakh yearly, and leads are not coming as it comng before renewal

I[censored] solve it then tell other wise, stop our contract and refund remaining amount and cheques, now we are feed up to call and mail, monika is on leave, roshni and nivedita not able to solve,

You are not deliver services as you deliver in july, before renewal

You chk keyword interior designer and count how much u get and you deliver to us

In july, and compare with august after renewal

All keyword is same amount is same but your delivery of service is change, i chk with your staf[censored] put wrong filter of leads delivery system

If you solve then fine or refund our amount, and post dated cheques

Thanks & regards

Gunjan gupta

[protected]

Hi,

We had booked a transport from legend infratech transport last month, we got this contact from just dail bangalore and this transport driver spoke us regarding the advance payment of rs. 10, 000 and after receiving the drivers cell number was switched off no updates and we didn't get back our refund as well.

Please help us out with this complaint.

Mohammed moin