JustDial.com Complaints & Reviews

I I'm having contract with Just Dial that is a Pan India listing which means my company is visible on searching my keywords in any city of India, whereas it's not happening...on searching my brand and keywords some other company gets open...I have complained to just dial about it many a times but their team is not at all responsive.

Tarun garg
[protected]

My name is Mr. Mohit Motwani by profession I am a Advocate in Indore High court. I have Started a company in 2015 named XXXXXXXXXXXX

I had planned to buy services from just dail and for the same, but not actually paid any amount to buy services. I have given the cheque of Rs.2556 Cheque No: 260127 Dated 30.05.2015 Bank Name: Axis Bank

Due to some constrains I asked Marketing person Mr. Raghav Tare and Mr.Rajesh Kaushik to Return cheques. Till the time they have submitted the cheque to Company, But cheque was not cleared as per my instruction to bank.

No services delivered by just Dail nor We have taken any Paid Service for our Company named XXXXXXXXX

But Since 30- May- 2015 (When I stopped Cheque) No ESC was dedected from my AXIS bank Account No 9130XXXXXXXXX6767. But Suddenly after 1.2 Years Just Dail Started Running ESC in July 2016 from my Bank account. Without any intimation company have runned ECS 10-12 times which is a Fraud.

Marketing and other customer care exectives are telling that I have signed a Contract with Just Dail. This contract is not notarized nor its Registered. It not Signed by me. On behafe of forged doccuments presented, Just dail comapany is trying to do fraud.

Axis bank has charged me Rs.6800/- as ECS bouncing Charges. Also Just Dail Has Deducted Rs.500 Approx from my Account for Service but Actually no service till date has been delivered by Just Dail ( And We Dont Want Any Services)

This is a fraud practise done by Just Dail and We have many customers in Indore of Just Dail who all have faced same issue and they are ready to fight a case against the company.

Also I request you to investigate case ASAP and Request Just Dail to Revert me Bank Account ESC bouncing Charges Rs.6800 and Rs.500 That Just Dail has deducted from my Account without my intimation.

I got registered my company on Justdial in the month July''16 on the misrepresentation by one their executive that business leads provided through their portal will support the business but within few days I realised that this all is BS & nothing materalistic in it... I requested to the company not send me any more leads & stop withdrawing money from my account but quite strange to know the company disregarded my request & unilaterliy withdrew money in Aug'16... Again when I complained them not to send any more leads as these are irrelevant to my business but they again withdrew money from my account in Sep'16 which is highly strange & cheated by their unfair trade practice, breach of trust & indulging into open eye robbery..I request to all the concerned aggrieved persons by these cheaters to write me at [protected]@gmail.com to expose Justdial people in general public so that no other genuine business owner get trapped in this fraud organisation. Also I am exploring legal action against justdial as they are using one sided terms in their agreement & bring them at justice.

I had signed a contract and was told that if i do not the good leads i would be refunded the money but they very unprofessional and nor ready to pick my calls nor there is positive responce from them if the by chance pick the call. I am in touch with the person who works at a very hidher post but he is to hopeless and unprofessional, so what the say about there sales person and tellecaller.
Kindly cancel my contract and refund my entire amount.

I was asked by your representative a month ago that if i upgrade by making extra payment (Double than what i was actually paying) my institutes name would appear fourth in order of sequence. However this has not happened, inspite of me making immediate payment. Earlier the english academy was positioned 6th in sequence and it still remains the same. I think i have been cheated. Please resolve the matter at the earliest. You cannot treat a loyal customer in such non-challant manner.
In the list of ielts enquires for gurgaon my institutes name appears 6th.in order of sequence.

I have stopped my services with JustDial since last 2 years because, they never gave me genuine leads and, they are still deducting my ECS. It's been more than 10 times I have called on their no. [protected] and asked them to stop stealing my money. I only get a response is that "CONCERN DEPARTMENT WILL CALL YOU REGARDING THE SAME." I never got a call and still my ECS is been deducted. :@

I don't understand how difficult it is to make them understand that, I am not interested in your fake services and stop taking away my money to feed your children. Thieves!

Dear sir my mobil number [protected] ketan corporation Mumbai I adverstise to you person come office mr n k sushan [protected] they have given a big deal with me they given a inqury & video clip banner aur so many comint ments I try phone not pickup I so many time complaints verbal not reply a payments done two my forme ketan corporation 7000=00 harmi enterprice 7000=00 date 4/4/2016 pilese sir you have given a reply & good justice

Made a contract with just dial for listing business on 30/12/15.. advance paid Rs 1507, EMI amount decided was Rs 502..monthly (gave cancelled cheque) as a procedure.
As due to technical reasons ECS was not detected ( communicated by just dial Execultive) so manually gave cheques of Rs 4008 for which ECS has not gone ...
After that without informing me an ECS of Rs 229 regularly has been deducted from my current A/c .
Contract of the year was 5500, till now total amount deducted is 8494

Just dial has cheated me, by deducting extra amount that too without intimating me ..
I ask consumer court to ask just dial to immeditely stop my deducions, reimburse me extra amount deducted and an compensation for cheating me

Dear Just Dial Team,

As I have already request for ECS Cancellation but not getting any solution.
Here i complaint against JustDial and one of the JustDial employee, Shrish Ojha - BDE at Ahmedabad Office. Contact no. +91 [protected] Email : shrish.[protected]@justdial.com (Just Dial Tower, 19, Inqlab Society, Gulbai Tekra, Ahmedabad - 380006). This guy, Shrish Ojha is totally fraud. When i had request for ECS, this guy told us that you can start this service for one month trial basis and you can discontinue if you will not satisfy with the service. Even on call he told that i have already received cancellation cheque from you while we have not given any cancellation cheque to this guy. we have call recording also as a proof.
Now we want to close this service but not getting proper response. customer care support is very poor and are delay the process of cancellation.

Kindly revert ASAP regarding this issue.

I have applied for paid subscription at vadodara state on dated 5 sep 2016. Still my subscription is not active. I called customer care many times but no reply from them.. Sales executive is also not responding. I would file a complain against you. I have called at-least 10 times. I call daily but no response.. I have not seen such unorganized company in my life. My registered number is [protected], company name web development company vadodara. I will go to consumer court now.. Will write your reviews where ever i can. Feeling being cheated.

One most fake company in this filed i was deposited 1000 rs in 17/19/2016 a/c name; deep a/c no [protected] hdfc bank mylapore branch i was talk to raji she was tell to me i will given work in monday but they are not given me any work she was say one web site u go to this web site www.datadebuger.com i was going but work is wrong i aks his she was tell pls wait now 10 days i was waiting they are not given work not given my money i will complaint to just dial they are talk u go to court what can i will do

By karthikbabu madurai [protected]

Please stop contract of Aditya Computers with just dial, i am not
satisfied and not getting any business in a small city like guna(MP).
Please stop raising electronic payment from my SBI account right now, because
of your this method I have lost my 1747/- because of not enough money
in my account, why you people use electronic method repeatedly, when you
are going to present payment request, tell us that there is not enough money, we will add the money in account.

from presenting your ecs or other process it has given me loss in
my account, this is not good for me and my account, please strongly
stop the service and stop raising money from my bank account, and stop contract
just now, I an going to give you the details that from your process
how I have loss my money . you have present the cheque from 15th of
sept to 27 sept 2016 regularly that given me rs. 1747/- loss.

Thanks.
manoj raghuwanshi

As my self gurpreet singh, owner of s. G. P.& company, ludhiana start a contract with just dial on 03.06.2014 with just dial company profile number : px161. X161.[protected]. G5d20306 date 03.06.2014. This was contract for the period of 1 year means it will finished on 02.06.2015.

Now yesterday when was checking all my account i seen that just dial is still taking ecs amount from my account. My point is if i taken a contract of one year how just dial can extend that contract without my approval or signature. I have seen that this company is working only to cheat the people. Without any person's consent they not stop the contract and they are continuing it without any permission as they know that they can access to there ecs account.
Can you please provide me the solution how can i get the refund of my amount which they have taken from my account without my knowledge from last 13 months.

My mobile number is wrongly listed as the contact number for Kotak Mahindra Prime Ltd. Chennai.

I have made 4 calls to Just Dial on this regard but all in vain & no actions were taken on this. I have been promised during these calls that the number will be removed from listings within 72 hours but it's very unfortunate to say that still it's been displayed. I already sent a mail also stating this complaint .I am a registered user who has activated DND services with my network provider.

They are displaying wrong content, misguiding public, usage of my mobile number without prior permission & acting as a platform for breaching an individual' privacy.

I am a registered company with JD, from Nov 2015, so technically my contract should end with JD on Nov 2016. but your marketing team in Bangalore are measleading... they have starded calling me from june 2015 for renewal of my contract when i told the rep it was expiring on Nov 2016 he started giving me all false info on i should be securing my position and he dint even know the date when i registered. they keep calling me on my working hours and harrase me for renewal. i spoke to a girl called netra last time, i told her that i have got only about 50 leads for the whole of 6 months and even out of that 50 not all were sent to my phone some were sent to my email, so she had the audocity to tell me " THAT IS YOUR PROBLEM" YOU NEED TO CHECK THE EMAIL." i hung up on her, even after repeatedly requesting your marketing reps not to call me on my working hours, they keep calling me and harrasing me, if i cut the call they call me from another number.and they have been harrasing me for last four months continiously. today again some rep called when asked to speak to the manager the same rep netra comes as a manager online and tells me she never spoke to me earlier.. i am tired of your harrasing calls and misleading info you all are cheats . i am going to officailly register a complain with the indian consumer forum. the worst company i have delt with so far is just dial. they are not only cheats but rude aswell, if i dont get a response from you, i will mark this to the CEO and also put this on the socail networking sites.
Jayanth
Aatma Tattoo Studio

Hi

We have registered in Justdial under the name of V4 midnight dhabba, Ambattur, chennai since mid of 2015. We used it for a couple of months, and we were not satisfied with it since the keywords were not matching to our business profile. So we logged a complaint with their management and we didn't get any positive response from their side, so we were forced to cancel the connection within in 3 months.

Recently, we received a promotional call from their marketing team asking us to renew our contract with Justdial. They promised us that they have updated all the procedures and paid listings by locality positioning. So they gave us 100% guarantee that there won't be any issues like before. After agreeing with Justdial management in the telephone conversation, a marketing person from Justdial visited our business place and we complained to him that the keywords doesn't match to our business plan. So he asked us to update the keywords in their company laptop which we did it immediately. Once updated, we checked online in a couple of days the keywords were not changed at all. The old keywords that were given a year back were still displaying in our page.

After this, we had to jump back to your management atleast 3-4 times to lodge a complaint. The company toll free centres listened to all our queries for more than 10 min and put us on hold to check about the status of our previous queries and they end the call 3 times in middle of the conversations. After repeated attempts, one person told us that there was no complaint registered previously, and to my surprise they told that we didn't make any call previously to register a complaint. I again had to explain my entire scenario in 4th call and finally registered a complaint asking to change the keywords. Later in a day time, the keywords got changed.

Above is my experience with Justdial since the beginning of my contract. This looks like they does not have any standard customer service procedures or standards within their management. Also, what I noticed in Justdial is that people are focused on the marketing side by convincing the customer to take a paid listing service. But after market customer service post the payment is not even 1% satisfactory.

Justdial, being one of the leading telemarketing service supporter, am really worried how they are managing with the customers.

I also had a very bad experience with one of their marketing person, not sure about the name but the number is [protected] she really didn't bothered about the customers she asking me then why you took the service. Is that the way the representative speaks to her customer. I kindly request you to give some training to people who speak to the customer.

I actually didn't want to write this email to you, but I was forced to do it because they didn't give me any service which they actually promised at the time of getting payment for registering. Till date, my restaurant name is not even in the top ten free listing where as we actually availed for the paid listing by locality positioning. My business should be listed at least in the 2nd position but it is not even in the list it self.

1. I currently want to know what is the actual status of my query and when will my restaurant name appear on the locality positioning listing. This is my priority question to their team.

2. Also, I want to know when will they able to provide me with the services which they have promised me at the time of registering for a new deal.

Am expecting some positive reply from their team. Otherwise I will be cancelling the ECS as well as the contract with Justdial and I will forced to lodge a complaint legally regarding the above.

Thank you

My name is Sunil Yewale. I don't have any single relation / contract with Just dial but dtd 16.Sept 2016 from my account 1461 X 2 = 2922. two ECS are deducted. hows you do it i don't no.
also I have submitted 5 to 6 time my bank statement on [protected]@justdial.com kindly check & confirm or call me immediate. i have required this amount immediately return. bcz still i dont have receive any single respons from your side. other wise i will go to complaint

Dear sir,

For the last few days, i've been getting lots of call from unknown agencies, ads/recruitment fairs, job portals.. Etc. For whatever reasons i think it was a prank they were doing.

They all say they've got my number from justdial. It would be better to warn the staff/owner mr vss mani that you cannot give anyone's telephone numbers to random agencies/persons. I'd urge to investigate the matter as to how (1 example) [protected] called me during office hours (Unsolicited call) even though my number is in dnd directory and cited justdial as the source for her calling.

Please reply via message in case you could find the source. And, i shall have to take strict legal/police action against justdial guys. Warning!
I'll soon be e-mailing to concerned people to put your company under scrutiny. As well as legal action to ensure mr vss mani takes more interest in what his employees are doing to harass us for no apparent reason.

Regards,

Jay
Nagpur

Hello JD team,

My travels name ; Sanvitha Travels, Udumalpet.

This year, one year amount paid, Then its activated on Feb 2016.

That time all the keywords added, inclding Taxi services & Call Taxi.

During that time, i submitted Taxi permit details to Just dial Team,

Two weeks before one person called from chennai, The person name Ganga, she told me to verifying my keywords like that.

I told i am running Taxi services & call taxi services in udumalpet like that.

After that some of the keywords, she removed. especially Taxi services & call taxi keywords in udumalpet.

Why its removed, If you not add these keywords, in udumalpet,

Next year i am not renewal all the three places. ( Udumalpet, Pollachi & Palani.).

Please provide the feed back through Mail.

Regards

Sanvitha Travels

[protected]

Just dial representative promised to provide several leads per day. Due to failure of their services, I decided yo stop their services immediately but they denied and continued to deduct ECS from my bank. They say that 9 months is compulsory and then 3 months notice. Plz don't sign their agreement. . Fraud.. absolutely fraud.. they provide no after sales service. Employees are told to be tough after payment is received. CHOR.. THIEVES. ..