JustDial.com Complaints & Reviews

I happened to be an existing and a satisfied customer of justdial until i met there sales team. They are a bunch of people without ethics and does not have any sense of commitment.

Day 1 : i got a call from the justdial team informing about the renewal which was due for which i promptly called them to come and collect the cheque.
Day 2 : this is where my mental trauma and agony started. The sales person name nikhil roy came to my office and misguided me and made me sign 3 contracts and took the cheques from me. On the same day i had even highlighted the previous instance of the sales person attitude where they absconded once they get the cheque for which his prompt response was i am not among them.
Day 5 : my cheque get cleared for all the 3 contracts and as per the same my contract has been degraded from a premium segment which was earlier to an ordinary contract and my leads flow as become almost negligible.
Day 6 : i called mr nikhil for the clarification for which he assured me of getting it rectified and it has been 25 days and he is nowhere to be seen.
Day 7 : i call the customer care and inform them to get this rectified and this where the entire team attitude come to picture. They call me every alternate day and assure they are sending some person and post 25 days i am still waiting to meet one person.
Day 8 to day 25 : i have made some 20 calls and written some 10 mails asking for a small information. Please provide me a mail id for escalation or a nodal desk id where i can stop the contract and save my money and ask for a refund. The only answer i get is to write to the generic id.

It has been 25 days and after a lot metal agony and trauma i have not been able to get to the nodal desk or the customer people who are professional enough in justdial to address my issue.

What is the best way to take action on these kind o[censored]nprofessional people.
I have documented and each and every meeting and the mail conversation done and i am sure they would have all the recording of what i have spoken till date with there so called customer service people.

My name is vijayakumar r and i have die up with just dial for promoting my company maxpro hr solution, some personal commitment could not continue and i stopped ecs one year before (2015), after that there is no connection with just dial, now without any intimation they deducted some (Rs.115) charges from my account through ecs more than five times without my knowledge, due to insufficient balance ecs has been returned so 115+ ecs return charge =287 has deducted 6 times in my account, totally i have lost my money rs.1722/- (287*6), so i need my money and proper explanation from your side.

I have got many calls and offer from justdial then i have purchased the justdial 12 month contract of 36000 and at the starting i paid 6900 in advance to startup the service on 8 july 2016 till now zero proper lead i got from just dial.
Ome people call me from justdial using just dial virtual number and the company tell me that was a lead...
These kind of calls i gets. While taking the contract of 12 months they told me that...

Details of ac service vendor (Om sai ram, kalkaji delhi) has been provided by just dial. This vendor has taken rs 9000 for repair ans replacement of compressor, however the ac did not even work for more than two hours. He is not ready to visit again and repair our ac. His behaviour is rude and indecent. Inspite of repeated requests he did not appear. He is not willing to refund the amount.

Sir, last month your exuctive ms. Poonam kate was came in my office. & says ur offer i told her i want thane to ghatkopar all types water purifier repair, service, & sell want in 1st possion. She fill the form contract for annual & take a cheque. I paid 2 cheque ur company name. 1st 10, 000 & 2nd after 5 month 8000. Now i saw ur company can't provide me good service u self search in service or repair not register & in sells my company name not saw in 1, 2, 3 page i really disappoint with your company. Now ur exuctive misbehave with me. Please short out my problem in a week otherwise i take legally action ur company.
Thanking you!

[protected]@justdial.com,
[protected]@justdial.com,
Sonu dings,
Virendra solanki,
[protected]@justdial.com
Thu, jul 28, 2016 at 1:20 pm

Dear sir,

Ref: compliant no 1079666

I had an account with just dial in the name of designing crew which i cancelled on 2nd april 2015 via email send on the same day after clearing all dues and later the account was closed.

On general perusal of my bank statement, i was shocked and surprised that there were numerous debit transactions made in the month of july 2016 for this account previous held by me. when i called the customer service numbers, i was informed that these were debits for maintenance of the account- (how can i be charged when i'm not using your services any longer !) your representative then tells me that bills were generated for these amounts . if bills were generated, how come i never received any such bills? i didn't receive any message via sms or call that the service should be renewed or reactivated. it was directly activated without intimating !

The company has debited approximately rs 5357/- from my account and not even had the professionalism of intimating me or even sending me a receipt. is this the way a reputed firm does business ?

I am hoping that this matter will be resolved as soon as possible as i do not want the services of just dial and the debited amount refunded back to my account.

Regards,
Nasir.g.shirgaonkar

Reply to the e-mail after this.

Shreeja shreedharan,
Vishal chatterjee
Fri, jul 29, 2016 at 10:50 am

Dear mr nasir,

Greetings from just dial limited.

Thank you for contacting us & we are sorry to hear that you have a concern in your contract.

We have gone through your concern, in detail. we are pleased to inform you that this deduction is yet another, innovative initiative from just dial for our esteemed clients who are currently inactive. this deduction of rs. 115/- ( rs. 100+ st) has got great benefits associated with it. the benefits are :

name in category search - on jd website

name in category search - on jd mobile site, apps

no competitor banner on your page

monthly loyalty bonus

dedicated page on just dial

address with geocode

reviews & ratings

online transaction tab

photos of business

videos of business


Hope, above information answers your concern.

Feel free to contact us for any further assistance required. we are committed to give you best of the customer service experience.

Thanks & regards,
Viren solanki customer service,
[protected]@justdial.com [protected]

I have listing of my business on justdial since 1.5 years. Since last 6 months the services has gone bad. Since jan am requesting justdial to provide me proper services or stop the ecs. Each complaint has been transferred to the retention manager and after discussion the service is closed with per discussion the ecs has been retained.
Since last 1 month am following up to stop the ecs, justdial is not responding, or retention manager is just giving false promises that some or other executive will visit our office and discuss how they can provide better services with upgrades.
Justdial is reluctant to stop ecs, i want to stop the service as its not helping in anycase to uplift my business.

Need solution on priority.

Hii i am gajendra shetty this is my [protected] just one month back i cal to just dial. I say plz i need nearlg t v repair shops number. But u ll give a one number. This number i tacking this number also. [protected] k i am acceptd. With in 2 days t v will be redy. Last time i paying amount 5400. Samthing.. K no isus.. But he is give 6 manth parts warranty also.. But now agine same prablam. Repeat
Again cal to him. He is come and take my tv already 8 days completed. But not response.. This person bledy fake just dial team. Very bad experience.In jus dial u. Give a pesan number fake person.. Imedetly look this mater. Then i'll go. Mediya

Money debited without intimation after 13 months of service termination

To the concerned authority in just dial,

This is to inform you that i had entered into a contract with you in may 2015 for my firm name maple dreams in mumbai. however after the initial month, your ecs was not cleared from my account due to some papaerwork issue between you and the bank. mr. ajeet nayak was the salesperson involved. he then came back to me saying we need to renew the contract again and we did so. however again the ecs was not cleared by the bank due to some paperwork issue bet ween you and the bank and thereby the ecs debit was stalled from thereon. mr. ajeet was instructed to shut down my account by me.

Since 2015 july there has been no transaction with just dial neither am i getting any enquiries. now all of a sudden today morning on 26 july 2016 an amount of rs. 5573 has been deducted from my account without my consent.

What kind o[censored]nprofessional unethical behavior is this?

You debit money from my account without consent and intimation

Your executives never called me

After i called and complained your executives lie and give false commitments on phone. they promised to solve in 15 mins and haven't done for almost 3 hrs

Then they dodge you when u call their office, make u wait for long time, disconnect the call midway and pass the phone to other employees.

Then what was initially said would be resolved in 15 mins is now postponed to 2 days and still with no guarantee of resolution.

This is consumer harassment

Kindly shut down my account and give me my money back or else i have to take legal action.

Awaiting reply.

Mohnish nair
[protected]

Hi i got the celebrity driving class number, electronics city from just dial. I contacted them because of the good rating given on your website.

I payed money to the driving class owner, they were irregular for the classes right from the beginning and now before completing my classes they have eloped with the money i paid.
I had 10 more classes left. I keep calling them but they are not picking up my call and their office is closed.
Please take some action against this people and help us get our money back.


Thanks.
Rumana

I had a contract with justdial two years back but as I dint get business, I asked the person thru which my contract was done to stop this service and ecs. After that there was no transaction thru my account but yesterday on 22 July an amount of 5435 was deducted thru ecs to justdial. I contacted my bank to stop ecs service but they said only justdial can do so. As justdial is a big and famous company so dint bother if something wrong can happen in future. Kindly help me in this issue. My contact no [protected]

My contract period with amount of rs. 2136/- is already completed last month only and i clearly intimated to krithika that i don't want to renew your bloody service. Even after intimating to your people, you again presented ecs in my account without intimating me, don't know why your people are doing like this!
I really had a very bad experience with you and your hell service. I have maintained sufficient balance wantedly, cause i know based on your service provided me - i did this wantedly and the result came as i expected. Now ecs is rejected and the banker has charged me the rejected charges and you have deducted rs. 534/- & rs. 534/- (Total amount of rs. 1068/-) on 21/07/2015 - don't know what is this and why you have been charged these from my account and who has given authorization to deduct these amounts from my account.

I need an explanation on this and i want the both amounts to be refunded immediately!

Very pathetic service i have ever seen like this, bloody hell of your service...

Dear sir/Madam
I have submitted my all documents before 2 month.payment is clear but service is not activate. I have Comunicate 500 times to just dial team but no response.what is service is just dial.I can not belive. .sorry to say for this complain.

Please solve this problem.
Thanks and Regards
Farhad shaikh
Forever Living Products Distributor
Kolkata.west Bengal
Mobile : [protected]

We are paying members of justdial since more than 2 years. We then upgraded to platinum on the pretext that we will have our own unique website developed by them within 60 days of contract activation.
We have our ecs deducting every month and there is no response from their sales rep or the customer care.
Please guide us on how to go forward.
All the documentation and bills are present with us.

I have taken a plan from just dial. It was an annual plan. When i asked the rep before taking the plan, that if i do not wish to continue it, how to cancel it. He said just ask your bank to stop ecs. Now i want to cancel the plan, i have sent just dial several request, but then a person saurabh talk to me, he denies to cancel it. And put down the phone, after that i get a message on my phone "with your approval your ecs has been retained". I contacted my bank, they say only the company who signed contract with you can cancel it. Its a fraud.

In june 2016 i've registed a contract (2761 rs/month) my business with just dial. I've advanced paid of one month charge. But after 15 days i've check my bank statement.
Their mention 7 transaction from my account to just dial account each transaction have 115 rs.
Im writing this post in 20 july 2016
Overall just dial theft my money from my account. I've call 1000 times customer support. They are all include this process. They are not providing solution.
Now a day... They are not reply my complain and not stopping theft money from my account.

O guys beware and always check your bank statement if you are gave cheque to just dial.
Just dial is a biggest fraud company in india. They theft money from poor public

In the last week of june 2016, i searched for a hotel near grant road, mumbai for one night stay. I could locate hotel swapna international near novelty cinema on grant road through justdial.com through the url www/justdial.com/mumbai/swpna-international-hotel… facility of online booking of rooms was available. I paid the room rent in advance through internet banking.
Payment was successful, but i did not any booking id. Message on the computer screen was ‘sorry, technical error…hence i talked to representative of justdial & swapna international hotel and told my problem. Justdial person checked up and said that he is unable to trace the payment, if payment is found later he would refund the amount, but at present i should pay again and book the room.
I have lost confidence in justdial and did not book hotel again through justdial.In stead i went to the hotel, paid cash hoping that i will get refund and stayed for a night.
To my surprise i was told by hotel swapna international official that they never got payment through justdial and there is no agreement with justdial. My bank account details indicated that justdial has received payment. They have not passed on the money to the hotel.
Although i have received refund within a week as promised, my question how could justdial receive the money for booking a room when there is no agreement with that hotel to book the room?

Hello,

I enquired about the vendors for tata sky installation in hadpsar area calling just dial on wednesday (5/7/2016).
Just dial sent me few contact numbers and many other vendors called me associated with just dial.

I made a deal with one of them (his contact no. [protected]), don’t know from which shop or agency he is associated with. he told he receives calls and he gets the orders for installations from just dial.
He completed his work and charged rs. 800 for installation.
Now when my connection is damaged (cable is cut) i called him to repair it, but he is not receiving the call. later he picked up when called from another number for same issues and started talking rudely.

I want to lodge a complaint against his service and poor work. also for not responding for after service work.

Please take strict action against this guy for his bad services and let me know if you need more information.

Regards,
Raghavendra
[protected]

When i told you to stop my ecs then why you do not hear.
If you would like then i will give your complaint or i will take stick action for your company. contact with me

On 11 th july i placed an order for best wishes hamper as a birthday gift and was supposed to deliver on 13 th of july at the pune pincode that i have mentioned. but didn't receive till today that is 14 th of july.
The occasion for which i had booked is already over now whats the use of this gift. if there was no possibility atleast i should have been informed. why there was no alert from web site for the same.
Now this gift hold no meaning. i want my entire money back and want some punishment to be enforced on the website for misleading the consumers.
Still when i am contacting the just dial team they are disconnecting the phones without giving proper information. i have talked to sachin, nikita, salman and many.
No one is connecting me to any of the seniors as well.
This is a pathetic service.
At the time of booking i was been shown that this product would be delivered from pashan which is hardly 5 kms from my place.