| Address: New Delhi, Delhi, 110044 |
Hi all,
I am bhagirath sharma and i registered my business on just dial in mid july 2019. As per the executive that visited me (Named anand), i can avail the facility (Get leads) for 2 month on a payment of 5000/-. I took the risk as i was starting my business and gave him the cheque. The amount got deducted from my account in july 2019 end. I started getting leads.
Later in august 2017, there is no lead in my busines because justdial was unable to provide bookings and they provide fake clients on app with no contact details. I also complain to justdial they said they will resolve issue but they are unable to do so, and now from 2 months deduction of 590 rupees /- happened in my bank account. I called just dial customer care and they said it is ecs payment and that i will be charged this amount every month. I informed that i was not told about this at the time of registration and would like to stop this ecs service, to which they denied and said that it will continue for 1 year as per the contract i signed.
I went to my bank to stop the ecs service but as per bank it is an agreement between two parties and they can't stop it.
The worst part is, the just dial executive got my signature on the ecs form telling me that it will be an emi for 2 months and after that i can stop my justdial services anytime without any restriction.
Now my business is in loss and i request justdial to stop these ecs but they are not listening.
I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ecs cases from just dial. Some have already been victim of this. One person was getting these ecs charges deducted even after their business stopped. The just dial customer care ignored this as well.
So please help.
Looking forward to your support.
Oct 26, 2019
Complaint marked as Resolved No my issue is not resolved and I don't get any email or call from just dial. They are just wasting time. Please provide help the ECS again hit my bank account day before tomorrow and 590 rupees deducted from my account.
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2019
JustDial.com Customer Care's response Hello Mr. Bhagirath Sharma,
We are sorry to hear that you have a concern in your contract. We have forwarded your request to our concerned specialist department and you will be contacted shortly.
You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]
Regards,
Team Justdial