Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Sub:Negligence of Duty and Rude Behaviour Mrs.Shaziya Banu Depot Manager, Channrayapatna, Hassan Dist.

It has been brought to your attention that my name is Venkatesh and I was travelling from Arakalgud to Bangalore on 15th Nov 2022. Unfortunately while travelling someone stole my laptop at Channarayapatna bus stand after some time came to know that my office laptop is missed then immediately I returned to Channarayapatna bus station to check CCTV footage. It was already evening staff said that no one is here to check CCTV now, come tomorrow with police complaint.

The next day morning I went along with town police inspector at 10am to monitor CCTV the staff replied bring permission from Mrs.Shaziya Banu depot manager Channarayapatna, she was not in seat when police visited however police took permission and stared monitor CCTV unfortunately power shutdown then since 3 hours there was no power in the bus stand also no one is observing, later I visited to depot manager cabin to inform regarding power issue. Her reply was wow! beautiful “that is none my responsibilities get lost” then somehow we rectified power issue and went to check CCTV again, but it was asking user name and password.
As per staff instruction 2nd time I went to depot manager cabin to explain CCTV password issue. She replied that I do not have any password again same reply “get lost” she was very rude behaviour with passenger and not fit for depot manager when she is not having any control, information.
Finally they made me to wait full day to check CCTV footage even after police complaint.
My humble request now:
1) I request to change the depot manager.
2) Please put 1 person to monitor CCTV when help required
3) Please provide soft skill to the staff.

Now i have to pay the cost of laptop or else i may loose my job.
Kindly i request to help me in financial, because i am the only person earning in my family.

In haveri bus stand there is no display of parking price details and they charged 30 rs for 5 minute in early morning 4.40 am. I ask they will telling me if you want use otherwise not use. Kindly solve so many people's facing this problems..

Bus driver of KSRTC AC BUS which is going towards doddaballapur at mekhri circle @4:35pm he is driving fastly and coming towards rashly onto all motor vehicles. Many of motor vehicles had been frightened with such behaviour and also we observed he is talking over phone while he is driving.

This is really bad and if any unfortunate thing happens there are families on roads which their lives are effected

I have booked ticket from coimbatore to mysore and mysore to ticket thye debit the ful amout but the transaction status showing failure

Today i have travelled from chittor to Bangalore i have board the bus around 1:30 a.m in chittor i have given amount of 500rs to ticket collector to buy ticket.he as given ticket and write something on the ticket.i have thought that later he will give.before reaching majestic i as him change i told that I have given balance amount.i have written only 8rs .i have been argued with him .he even didn't cross check is collection amount.without checking he is telling i didn't have excess amount.it was Nalla Mangala bus.he is telling come and buy while giving amount in bus depot.i have attached bus number and ticket.kindly take action on this.

KSRTC buses are not coming and not giving the stops at the Kumbalgud bus stop (official bus stage) while heading towards Mysore/Bangalore.
We are facing this kind of issue daily. Even though there are thousands of passengers daily traveling to and from Kumbalgud. From Bangalore to mysore all the cities like Bangalore, Ramanagara, channapatna, Maddur, mandya and having the KSRTC bus depot. All the depot's having buses, but inconvenience in travelling and also in timing.
Due to the NH 275 flyover from Rajarajeshwari Hospital to Christ college, kanaminiki in mysore road, all the buses are skipping the Kumbalgud bus stop and going on the flyover.
From this issue thousands of passengers facing problems daily. Even though having the monthly passes, we are spending money to the private vehicles and also loosing our precious time.
Complaining at the bus depot, TT and KSRTC helpline also, we didn't get the solution.
Requesting that kindly look into this issue on a serious note and expecting a permanent solution.
Thanking you.

We booked ticket for Dharmasthala. Back door bus layout is showed while booking, but front door bus we got at pickup point. Our entire family are faced huge difficult because of seats are not as per our booking layout. I contact with customer care, but they are not response properly. Also bus is too overload, just mention Non stop Stickers all over d bus.
We need justice, and revert back.

Sir/Madam,
I wish to draw and focus your mind on the rude behaviour of bus driver of the vehicle No as mentioned in the photo on the date 07/11/22 around 15:50 near sarvodaya circle towards Desai circle road Keshwapur stop. The driver was frightening the 2 wheeler person who was about to start the vehicle with his co passenger with very minimal distance between both the vehicles and started to fight with the same person arguing that the stop is in the middle of the road but there is not even a single board for the bus stop.So i would request you to look into the matter and make some designated stops and inform all the drivers for exact stop location with some proper sign boards. I'm a local shop keeper who daily witness such incidents infront of my shop and also the drivers say overconfidently that "no-one can do anything if you want you go and complaint ", so this prompted me to take a photo of this bus to and complaint here with a hope that you would look into the matter seriously and change this behaviour of some drivers. For any details please contact [protected].

Bus no. KA 37-F- 0831,
Travelling date - 10th Nov 2022( 4pm)

I entered the bus at 3.45 from challakere, The conductor didn't ask a few of the front seat passengers for the ticket. After 8-10 min checker and one inspector stepped on the bus and started checking, they found we didn't take the tickets they charged us 500each. The inspector realised that the problem was with the conductor and told him to give us the penalty amount.
From there the drama starts, after taking an 183rs ticket, the conductor is refused to give the balance from 200rs. Let it be okay.
Later 10 min he came beside me and asked for 100 rs, I didn't give.
Then he started threatening and saying something in kannada( probably bad words).
With that I gave him the money and he said that this money for a ticket that u travelled from challakere to hiliyur.
Then i asked for the ticket and he didn't give it.
Total of 100+17(balance ) =117rs he had taken from me .

Please do the needful

I tried to book the ticket but the ticket was not booked and amount is deducted from my account.

Kindly request you to refund the amount which was deducted from my account.

Kindly find below booking details.

Booking date: 26/10/2022
Amount: 682

As per instruction provided in KSRTC website. Money will be returned back with in 7 working days. But I didn't get my money back to my account.

We have sent an email to [protected]@ksrtc.org. But there is no response from the team.

KA16-F0052 ON The date of 06/11/2022 Driver is limitlessly accelerating the bus..he is driving the vehicle approximately 120km/hours this vehicle is exceeding the speed limit of 80km/hrs (speed governor is not installed) driver eating lot of gutka and splitting through window every time..

Need to take action against conductor.

I lost money booking ticket via KsRtc.
I didn't get any confirmation message nor did I get ob reference no.

I travel to Mangalore every month and the airavata bus is always an house late its alwats an hour late from the scheduled time.

Bus with reg number KA25 F 3388
Is driving like in racing track and i informed conductor about this he also neglected my word moreover he is racing with krstc non stop bus
This kind of reckless behaviour is not appreciated
I request the sole authority to kindly take any action

KSRTC driver and conductor both are conducting unlawfull reaction because in the buss they not mention the subject of Student pass not allowed " But they told that students not climbing in the buss ... It's unlawful and totall negligence of that buss conducter and driver strictly action against with the buss conducter and drive

Bus was in the bustand but the bus doesnt had the board where is its destinaton and it was heavily raining and we sat in the bus but the bus conductor threatend us that he will file false complaint about us that we have damaged us bus belongs to karwar depot and it is halt bus which goes to halga
Bus No:KA31F1437

Hi,

I have booked ticket on KSRTC Online
From UDUPI To BANGLORE for journey on 01/11/2022 Name KESHAVA RATHNAM Has been wrongly selected to Female instead of Male

PNR NO.J90333254

Trip code no. 1800UDPBNG

Departure Time : 18:02

Seat No. 16

Name: KESHAVA RATHNAM

Kindly correct the Gender from Female to Male and do needful

Hi,

Ticket booking transaction status is shown as failed. But the debited amount was not refunded.
Ob ref no is 52110419
Journey date is 1 November 2022

Kindly resolve this issue.

Regards,
Shilpa

I write to submit that the buses from Gowribidanur to Bengaluru and also Hindupur to Bangalore are not giving stops at Maharani College and Mysore Bank, since they are using the route of Shivanand Circle route to reach the Majestic, which is causing very inconvenience to the public. In this regard, i request your good self to instruct the drivers and conductors of Gowribidanur Depot to give stops at Maharani College and Mysore Bank.