Submit a Complaint
Claimed

Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

www.ksrtc.in
1.1
Updated: Apr 15, 2026
Complaints 3258
Resolved
688
Unresolved
2570
So far, so good. Karnataka State Road Transport Corporation [KSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Karnataka State Road Transport Corporation [KSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Karnataka State Road Transport Corporation [KSRTC]

Having problems with Karnataka State Road Transport Corporation [KSRTC]?

File a complaint and get it resolved by Karnataka State Road Transport Corporation [KSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
Karnataka State Road Transport Corporation [KSRTC]

Karnataka State Road Transport Corporation [KSRTC] reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
jagad14
Apr 28, 2015
Resolved
Report
Copy
Resolved

Amount deducted but ticket was not confirmed.

Address: Bangalore, Karnataka

On ARP-11-2015, I have tried booking a ticket from BNG-TPT. Amount got deducted, but ticket was not booked. When i called for the refund, one of the customer executives asked me to send a mail to : [protected]@ksrtc.org. Now it is been 15 day since i have sent a mail, and refund is not yet credited. I was been trying to call on :[protected],[protected] these numbers, but nobody was picking my call. Ticket Details: BENGALURU to TIRUPATHI...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kothai krish
from Bengaluru, Karnataka
Apr 21, 2015
Resolved
Report
Copy
Resolved

Seating arrangements in Bus

Address: Bangalore, Karnataka

I would suggest to provide an option to differentiate ladies and gents seat in online booking. Because of this many passengers wont feel the comfortable journey. The bus drivers are also not responding properly. Its really difficult for ladies who travels alone by booking online. We cant depend or disturb other passengers to swap the seat....
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
R
ravehanu
from Bengaluru, Karnataka
Apr 14, 2015
Resolved
Report
Copy
Resolved

NON COMPLAIN TO ALLOT A BERTH TO THE FRONT BY THE CONDUCTOR

Address: Bangalore, Karnataka

I booked a berth in Non-AC sleeper from OOTY to BANGALORE for date of journey 4/4/2015, myPNR no is J49414158, trip code 1650CONBNG, berth no 16.During the booking I was told that only one berth was available.Hence I agreed and booked the ticket.But 20 minutes before the commencement of journey I asked the conductor to allot a berth to the front side if there is a cancellation as I am a 50years old man..He also agreed.And finally he told...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kalavathi talluri
from Mumbai, Maharashtra
Jan 8, 2015
Resolved
Report
Copy
Resolved

Money is deducted twice in KSRTC online booking

Address: Bangalore, Karnataka

I booked a ticket online from ksrtc.in. Ticket booking is successful but ticket amount is deducted twice from my account. I have dropped a mail couple of times on this to [protected]@ksrtc.org but i no action was taken and i dint recieve any response from them. I tried calling the customer care many times, my call was not answered by any customer care executive. My ticket details: PNR number: J47693601 OB number: OB14307520 username:...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anand Palaniswamy
from Pipalkoti, Uttarakhand
Jan 1, 2015
Resolved
Report
Copy
Resolved

OB reference no- OB14078845 Refund

Hi Sir/Madam I am Anand tried to Book the Bus tickets by using my debit card from KSRTC online ticket bookings on 18/12/2014 . While booking ticket, the transaction was failed from KSRTC. But from my debit card account amount for Rs.2587 got deducted. Its being 12 working day since the transaction got failed But still now I have not got my money back. After sending number of emails, I haven't got any reply from their side. Below is...
Helpful
8 other people found this review helpful
8 found this helpful
4 Comments
Report
Copy
V
Venkat Pavan
Dec 23, 2014
Resolved
Report
Copy
Resolved

Amount got deducted from my account but ticket not issued

Address: Bangalore, Karnataka

Hello, I have tried to book bus ticket from Guntur to Bangalore using www.KSRTC.in online booking as guest user with my mail id "[protected]@gmail.com" journey date as 19th January 2015. After seat selection and payment also went fine, amount got deducted from my account but didn't get the booking confirmation. Instead from payment gateway page it came to home page. Here are the details for my transaction: OB No: OB[protected] Journey...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arun San
from Chennai, Tamil Nadu
Dec 19, 2014
Resolved
Report
Copy
Resolved

Ticket booked but not yet received confirmed message

Address: Bangalore, Karnataka

Hi I've booked the ticket today for[protected], booking done but not yet received any confirmation in both mail and sms. PNR: J47286799 Mail: [protected]@gmail.com Mobile : [protected] OB. No: OB14084944 Journey Date: 18/01/2015. Please send my confirmed ticket in both mail and sms....
Helpful
11 other people found this review helpful
11 found this helpful
5 Comments
Report
Copy
A
Akashnarayanan
from Mumbai, Maharashtra
Dec 6, 2014
Resolved
Report
Copy
Resolved

Refund of bus cancellation

Address: Bangalore, Karnataka

Dear team I have booked a ticket from bidar to Bangalore and got onto the bus but after few mins the bus got break down. Since it was in middle the driver took to Hyderabad and he said the alternative bus is there but before I reaching there the alternative bus started and conductor told me that the bus started since all passengers created problem and told me to cancel my ticket since I would get full amount.. But when I went to cancel it...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
kalavathi talluri
from Mumbai, Maharashtra
Dec 2, 2014
Resolved
Report
Copy
Resolved

Ticket is not booked but money is deducted from account

Address: Bangalore, Karnataka

I tried booking ticket in ksrtc.in from bangalore to pune, i was taken through online banking where 1033 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. i was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer...
Helpful
28 other people found this review helpful
28 found this helpful
6 Comments
Report
Copy
D
dineshkadekar
from Gurgaon, Haryana
Aug 12, 2014
Resolved
Report
Copy
Resolved

Failure to refund payment for failed online transaction

Address: Bangalore, Karnataka

Hi, I was trying to book 4 tickets from Bangalore to Chitradurga through KSRTC (Karnataka), which failed due to some hang/processing issues. But, I find that my credit card has been debited with INR 1505 for this. I sent a mail to [protected]@ksrtc.org on May 21st at 4:06pm providing details below, to enable KSRTC to process a refund. I had not noted down the OB (Online Booking) number. 1. Mail id – dinesh.[protected]@headstrong.com 2....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vskumar88
from Kolkata, West Bengal
Jul 17, 2014
Resolved
Report
Copy
Resolved

No refund no response from [email protected]

Address: Bangalore, Karnataka

Dear Sir, I tried cancelling my ticket through guest login( 0nline) as I wanted to attend some urgent matters, but it is telling credentials are wrong. My booking details are below Note: As I wrongly entered my email is when booking I was not able to cancel it online so I sent a mail to [protected]@ksrtc.org, but they have given no response at all till now. pnr: J43594165 seat no: 27, 28 passenger name: senthilkumar 25, malathi 48 date: 7/6/2014...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anuraj S S
from Thiruvananthapuram, Kerala
Jul 16, 2012
Resolved
Report
Copy
Resolved

Complaint against BUS Conductor

Address: Thiruvananthapuram, Kerala

Sir,

I had travelled Trivandrum to Venjaramood by KSRTC Trivandrum-Idukki-Kattappana Super Fast bus on 15/07/2012 at 23:48 Hrs.
The Conductor in this bus was behaving very brutally to all passengers at mid night. I am also a victim for this. I gave Rs. 101 for Rs. 21 ticket fare. I physically saw change in his bag, but he refused to give me the balance amount.
He dropped me at Vembayam Junction at mid night and...
Helpful
6 other people found this review helpful
6 found this helpful
26 Comments
Report
Copy
B
bobgalli
Apr 2, 2012
Resolved
Report
Copy
Resolved

Rash driving

Address: Bangalore, Karnataka

Dear KSRTC Bangalore,

Today I have noticed that the bus driver is very rash in driving and does not have patience that might lead to accident.
I was traveling on Vajra bus (KA 01 F 3985) and at 9:48 AM the the driver of the bus had cut off the motorcycle driver sharply during a left turn. The person driving the motorcycle had to apply sudden brakes and fell off the motorcycle and is badly hurt. The driver is very rude...
Helpful
4 other people found this review helpful
4 found this helpful
8 Comments
Report
Copy
S
Santosh kumar
from Bengaluru, Karnataka
Apr 7, 2010
Resolved
Report
Copy
Resolved

Transaction failed, refund not received

Address: Bangalore, Karnataka

Dear sir,

I have booked one ticket through KSRTC Online booking Awtar cell, but the transaction got failed two times and my money got deducted from credit card of Rs.801. I had given complaint to ksrtc online refund department. Online transaction reference number is OB1976480 and OB1976587 Date of booking is 29/03/2010. But when ever i call to them they are telling it will refund in another three days. Almost 10 days completed...
Helpful
1 other people found this review helpful
1 found this helpful
37 Comments
Report
Copy
S
sanjanaMJCC
Apr 26, 2025
Report
Copy

I've submitted DL address change on 1st Jan 2025 on website https://sarathi.parivahan.gov.in/ and still it is pending at SCRUTINY - (Verification of Proof Documents) and at counter CASEWORKER.

No status change or asking for additional details.

Appl No.: 5027625
Appl Date: [protected]
RTO Name: RTO, YELAHANKA (KA50)
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    maloware
    from Bengaluru, Karnataka
    Apr 17, 2025
    Report
    Copy

    Address: Kasturi Nagar RTO, Bangalore, Karnataka

    Greetings,

    My name is Swayam and I applied for a MCWG endorsement on my existing DL on 28th of January, 2025.

    The Kasturi Nagar RTO is taking forever to print and issue my new Drivers License. Approval of endorsement was completed in the first week of February, yet it's been 60+ days since and they haven't printed my DL.

    Thank you in advance for your assistance.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      kudinerkatte mallenahalli narasimhamurthy
      from Bengaluru, Karnataka
      Sep 19, 2024
      Report
      Copy

      Address: #41,k.mallenahalli,w.no.23, nagamangala purasau Mandya district 571432,

      1) KSRTC bus number KA557F5540
      THE JOURNEY FROM SRINAGAR TO MELKOTE. My Ko hai Ko passenger travelling from jalahalli to nagamangala flight ticket number 38 3103 issued at 06.43.14hours.(₹129) they carry 5kg wt.of iron rod. Conductor ask luggage for that @ 07.01 52 hrs. & Co-pessenger refused, after refusing the conductor given luggage bill no 383109 DTD 19.09.2024.
      Is it correct, conductor is obey the KSRTC rules ie., 30 kg of free luggage (red rod is not prohibited luggage) take action against conducted and intimate the action taken by KSRTC
      My ticket no.383101 dt 19.9.24, my Aadhar number is[protected], I show my Aadhar to the conductor to issue ticket for senior citizen, conductor mention documentation number in etiket 653 instead of 1537
      +1 videos
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        [email protected]
        Sep 14, 2024
        Report
        Copy

        My aadhaar card address is in Karnataka, I moved from tamilnadu to Karnataka before 7years. When I show aadhaar card, even though it's a Karnataka address he is not accepting. That's not a problem. I am ready to buy ticket. But that conductor's behaviour was so rude. He used some bad words also. Pls take some action. Bus no KA.40 F.1294. Date[protected]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mushrifa fathim
          from Kasaragod, Kerala
          Jul 27, 2024
          Report
          Copy

          Address: Sakleshpur

          Respected sir/mam please do the needful against ksrtc bustand sakleshpur.. They are collecting 5rs for using public toilet which is free.. This is not for first time today @2:45am also same incident happened and they are not keeping one mug also inside
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Suraj GS
            Jun 30, 2024
            Resolved
            Report
            Copy
            Resolved

            Sir, I booked a ticket 2 times on 17 Jun 2024 via the online Ksrtc website and Ksrtc app It is been more than 7 days I have not received the refund of my ticket amount kindly check and refund my amount of 888+888=1776 Rupees

            There is no response even though I called the call center and refund mobile number they have mentioned in ksrtc website

            OB Reference no. 1: OB64731066
            OB Reference no. 2; OB64731647
            Sep 30, 2024
            Complaint marked as Resolved 
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              Related businesses

              Telangana State Road Transport Corporation [TSRTC]
              1
              (2391)
              DIMTS
              1
              (580)
              BusIndia
              1
              (81)