Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Sir, Bus Conductor of KSRTC Bus No. KA 57 F 0539 travelling from Mudipu to Mangaluru KSRTC depo at 9.15 AM Date 12.02.2024 is very rude, unhelpful and arrogunt. When I am travelling first time from Mudipu to Mangaluru at this Bus I asked conductor from which route (place) this bus will go. Because as my knowledge, from Mudipu KSRTC bus go from some different route. (exple.Maaduru-Kotekar beeri-thokkottu-Managaluru/other rural routs). First he does not answered me when asked somany times. But by asking so many time He answered arroguntly as he is not interested to answer details & it is not his work. and then he made argument for sometime. Is not a his duty to share details to passenger, if a passenger asked some imformation about timing, route etc. .Otherwise only giving ticket is his duty? So, I request you to necessary action about this as this type of rude behaviour should not be repeated to any passenger travelling at this bus like me.
Thank you.

I booked confirm ticket from ksrtc bus app, but bus are running late by departure time 14:46 pm time now 15 :10 pm, bus running late by 30 minutes
What is the reason bus running lates, PNR number J98901919, trip code -1446KGFCHN, take necessary action please, the public are waiting in bus stop bus is not arrival in bus stand,

Hai Its Sagar HS studing M.Com in Kuvempu university kadur.I applied to Bus pass in Kadur (Bus stand)via 9th cross but she is not approving my application because TC(kadur Bus stand) she is telling it exceeds 60kms.and also i told the distence certificate which was given by PWD Department.but she already approved my friends bus pass which exceeds 60 kms by taking extra money. but for me she is not approving. because i am not giving any extra money soo please consider my issue and solve my problem at the earliest. And also i attached my proofs in this complaint please check once and take action against her (TC of Kadur Bus stand).

The washrooms ere extremely dirty. It looked like it had never been cleaned before. There were used sanitary pads on the floor. Most of the urinals weren't usable because of hoe dirty they were. The doors didn't have a lock. They charged us 10 rupees each for it even though there was a board outside that said the fees was 2 rupees each. There were three men sitting outside the women's washroom. And one of them kept walking inside the women's washroom despite the women asking him to leave he kept coming back inside. And all three of these men looked drunk. It made us feel extremely unsafe.

Not giving stop at madanayakanahalli and arishinakuntey, in Tumkur to banglore root buses ...

We have come in bust stand of majestic and their was a issue with police officer about the smoking their are no boards mentioned that no smoking still we accepted the mistake and paid fine but how can you allow selling ciggrattes in bustand where you no permission to smoke is this a right the officer had spoken ruddely at the same time shouting in the busstand of majestic we hope you will respond to this complaint

Subject: Urgent: Complaint Regarding Unpleasant Journey - Bus KA22F2221, PNR: T98638367

Dear depot manager / charge man

My name is Venkatesh Kulkarni and I am writing to express my dissatisfaction with the recent KSRTC bus journey I undertook from Dharwad to Bangalore on January 15, 2024.

The journey was on Bus No: KA22F2221, PNR: T98638367, scheduled to depart at 22:15. Unfortunately, the experience was far from satisfactory. The bus was plagued with issues such as an overwhelming bad smell and a severe bed bug infestation. Despite bringing these concerns to the attention of both the driver and conductor, they seemed helpless and unable to address the situation.

In my attempt to seek a resolution, I spoke with Charge Man Dandekar and the depot manager. However, the responses received were not adequate. The staff claimed that the bus had been cleaned, but upon further inspection, I discovered significant dust accumulation and a continued presence of bed bugs.

This experience has been both inconvenient and uncomfortable, and I believe it is crucial to address these issues promptly to ensure the well-being and satisfaction of passengers. I kindly request your urgent intervention in investigating and rectifying the conditions on Bus KA22F2221.

Please find attached relevant details such as my ticket (PNR: T[protected] and any additional information that might assist in resolving this matter promptly.

I appreciate your prompt attention to this issue and look forward to a swift and satisfactory resolution.

Thank you.

Sincerely,
Venkatesh Kulkarni

I am writing to bring to your attention a distressing incident that occurred during a recent bus journey from Bangalore to Anantapur today. My family and I, comprising three adults and one child, were traveling, and unfortunately, a misunderstanding arose concerning the issuance of tickets for the journey. My illiterate grandmother took the tickets and there was huge crowd out there and the rest were standing in the front side.

When the bus stopped for a break, mostly people got down so I could approach to my grandmother to ask and upon realizing that the ticket for the child had not been issued, I intended to rectify the situation by approaching the conductor. However, before I could do so, officials boarded the bus for a routine check. When questioned about the number of tickets purchased, we transparently stated that three tickets had been acquired. Consequently, we were informed of a fine that needed to be paid for the missing ticket, and we promptly complied. I have attached the receipt for the fine payment for your reference.

Regrettably, the situation took an unexpected turn when the conductor, after receiving the fine, verbally, mentally, and physically abused my uncle. This incident occurred without any provocation, and the conductor resorted to brutal behavior. The entire episode was recorded, and I have attached the video footage to this complaint.

To compound matters, the conductor took a picture of my Aadhar card, I am also worried about the potential misuse of my personal information, including my name, address, and phone number.

I am reaching out to you with a formal complaint, urging you to investigate this matter promptly and take the necessary actions against the conductor involved. All the necessary videos and photos are being attached along with it. Such behavior is unacceptable and goes against the principles of customer service and basic human decency. Passengers should not be subjected to physical abuse, especially after complying with the prescribed penalties.

I kindly request your immediate attention to this matter and appreciate your efforts in addressing and resolving the issue. Please keep me informed about any actions taken in response to this complaint.

Thank you for your prompt attention to this serious matter.

Hai Its Sagar HS studing M.Com in Kuvempu university kadur.I applied to Bus pass in Kadur (Bus stand)via 9th cross but she is not approving my application because TC(kadur Bus stand) she is telling it exceeds 60kms.but she already gave approve to my friend but for me she is not approving.please consider my issue and solve my problem at the earliest. And also i attached my proofs in this complaint please check once and take action against her (TC of Kadur Bus stand).

KSRTC BUS enroute to hindupur was in in hurry to cross railway crossing before gate closes and hit my car rear part made big scratch..when i askes driver he was very rude was asked me to report whomever i want to..Is this the training you provide to drivers ? Please clarify..and now can KSRTC pay for scratches done to my car by your reckless driver..

There were passengers along with kid in car all o[censored]s were escaped narrowly..

I thought driver would so some mercy and stop bus or drive slowly instead he drove carelessly and made scratches. I was sure he could have stopped vehicle but he was in mad senses and threatened like drove over us and made scratches.

Could you please help me whather KSRTC bear expenses repaire the scratches.

Vehicle no: KA40 F.1122
Reckless driving by driver and rude behaviour.

Very rash driving and no breaks to humbs and potholes. Bus Bangalore to Sigandur. Date 3-1-24

Hello KSRTC,

My name is Sha, by professional an advocate, I would like to bring up to your notice that, I was traveling from Magalore to Bengalore on dated:25/12/2023, the incident took place at while about approaching the Charmadi ghat hair pin arround 5-02 pm, the bus number KA13-F-2314, the driver of the said number was driving the bus very rashly approached from the back and overtook me at the hairpin blocking my way on the path, however I managed to drove my car off the road safe guarding the further damages.

It is further bring your notice that, the bus driver continued with RASH driving overtaking other sedan cars and also a KSRTC bus, the said bus and driver "name unknown" stopped soon after the incident though the driver was in hurry to escape from the circumstances, however an another car driver also joined since he had also was chocked by way while overtaking the car.

While arguing with the said bus driver, conductor also joined for unnecessary arguments rater calm down the situations.

Sir, it's my humble request that call the driver and conductor of the said bus and make them clear how to drive buses in Ghats sections in safe and economically, and how to behave with an advocate when other traveller's also complained about his RASH AND NEGLIGENCE DRIVING.

Thank you

PNR number J97998939. Date of journey 21/12/2023. Bus number F 9135. Driver name - Mahesh. Journey from Bangalore to Virajpete (Kodagu). My husband and I got down to use the washroom in Mysore bus stand. It took us 5 to 7 minutes and when we came out the bus had left us and gone. We ran behind the bus and he did not stop and we had to call him. He stopped way outside the bus stand and started yelling us saying that we had to take his permission to use the washroom. Absolutely Ill mannered and no decency to talk. We had 4 bags in the bus. Please action. His phone number is [protected].

KA18--0964 Sakaleshpura Depo Bus

Above Mentioned Bus Conductor Give a stop in Big Signal and inform to me and my family Get down in signal only, I have request to Stop the Bus in Next Stop but he is Refused my request and infornt of other Passengers he behavioured very Rudely and Qurelled like his Own Bus, this is Govt Bus and Services from Govt to Passenger.

Kindly Enroll and Concern My Complaint on regarding mention Bus Conductor. It will help for all for All passengers.

Hello sir
Ksrtc travel card use cheyuna aalanu njn, daily enk 4 bus travel und, 3 busil card accept cheyum city shuttle, electric bus oke anu, november December 2023 masam, ee parayuna busil onu card accept cheyunila, machine complaint, conductornu card kittiyila, ingane anu reasons, avarde busil athayath electric busil card recharge cheyan pattila enoke anu parayunath, 500 or 1000 amountinu recharge cheithu vachekuna njngal oke ee card enthu cheyanam, kure thavana ayath kond anu complaint option nokkiyath, ithinu oru solution undakum enu vishvasikunu, thank u

Hello team

I tried to book a ticket on 3 of December 2023

I tried multiple times at final try amount got deducedt from account but ticket not booked kindly please do help me for the refund ASAP as it will be helpful .. kindly refer the screenshots below attached for utr number and account debit details for more info

Booking phone number is [protected]

Booking from DAVANAGERE to Bangalore

I am writing to file a formal complaint regarding a recent experience I had while utilizing KSRTC bus service. On Nov 27 at approximately 7:30 from Doddaballapura to kolar bus, I boarded [KA40 F1420] intending to disembark at Surya malleshwara arch near kolar, and their is a ksrtc bus stop board also is their... However, to my disappointment, the bus did not make the scheduled stop at this location.
This thing inconvenienced me significantly as 5km from the vemgal. And their is no proper Auto service also.
I value your service and have been a regular passenger, but this incident has left me dissatisfied and inconvenienced. I kindly request that you investigate this matter and take appropriate measures to ensure that the designated stops are adhered to, providing passengers with the service they expect and rely on.
I would appreciate a prompt response regarding the actions taken to rectify this situation and prevent such occurrences in the future. Please do not hesitate to contact me at +9 1 [protected] if further clarification or information is required regarding this issue.
I trust that you will address this matter promptly and take necessary steps to prevent a recurrence.

Thank you for your attention to this concern.
Sincerely
Nandeeshwar
Ph:[protected]
Email: [protected]@gmail.com

Friday morning[protected] morning 9:38 AM in mandya driver had bad words on me and also he is stop the bus not in bus stop he stop thr bus in somewhere else and also he abuse in word word's literally beating me he is public servant actually he not to do like that i hope you take seriously action regarding this thank you vehicle number ;: KA 11F -0515
No:265626
24/11/23 09:39;48 ticket issue date and time Mandya depo

As per the subject, I want to register a complaint regarding buses plying from Chikmagalur to Hassan doesn't give stop at HAGARE. Today bus number KA18 F 751 which left Chikmagalur at 8.30 has not given stop to Hagare. And one more Bangalore bus which was mentioned to go via fly over says they won't stop at Belur bus stand and go via by pass.

I am a working woman and I was forced to travel from auto alone as it was late for office which is not safe. If any untoward incident happened with me then who will be responsible.

This is the usual way the KSRTC BUS DRIVERS AND CONDUCTORS DO WHICH SHOULD BE RESOLVED.

Money has been deducted from my account but dint get any confirmation messages or mails.