Karvy Complaints & Reviews

Apr 01, 2016

Karvy Customer Care's response Dear Investor, We regret for the inconvenience caused to you. We have verified our records and haven’t received the original bond certificate forwarded by you till date. Therefore, we request you to submit the below mentioned documents for Buy Back/Redemption on or before before 08/04/2016. 1) Original Bond certificate duly discharge. 2) Self attested PAN card & Cancelled Cheque. 3) Request letter duly signed Also, kindly send the above mentioned documents to the address mentioned below. The Manager Karvy Computershare Pvt. Ltd Unit: IDFC Bonds Karvy Selenium Tower B, Plot No 31 & 32 Gachibowli, Financial District, Nanakramguda, Serilingampally Hyderabad - 500 032 Upon receipt of the same we shall do the needful. Regards Team Karvy

Mar 17, 2016

Karvy Customer Care's response Dear Investor , As per our telecon, we trust that your concerns have been addressed. Assuring you of our best services at all times. Regards, Team KARVY

Mar 21, 2016

Karvy Customer Care's response Dear Sir, We regret for the inconvenience. We are not able to track with your details, please send your contact details such as email id, phone no /mobile no. to [protected]@karvy.com, to resolve your complaint. Thanks Team KARVY

Mar 11, 2016

Karvy Customer Care's response Dear Investor, We wish to inform you that the 38 RIL shares ( held under unclaimed shares Suspense Account ) shall be credited to your demat account within couple of days. The dividend warrant for the said shares shall be issued and dispatched to you within week time through courier / speed post. Kindly bear with us till such time. Further, based on your email dated 27.01.2016, the dividend warrants have been retained at our end and requested you to forward us a letter duly signed by you by mentioning the present address along with copy of address proof for updation of new address in our records After updation of address, the duplicate dividend warrant(s) will be issued and despatched to you. We regret to inform you that we have not received the said request till date for the mentioned folio no. Assuring you best of our services at all times. Regards, Team KARVY

Mar 11, 2016

Karvy Customer Care's response Dear Investor, RIL Folio: 1290941 We wish to inform you that company has announced demerger of RIL during the year Jan, 2006, after demerger, every shareholder of Reliance Industries Ltd (RIL) has/have been issued an equal number of shares (1:1) in each of the four new companies namely (Reliance Energy Ventures Ltd, Reliance Capital Ventures Ltd., Reliance Natural Resources Ltd. and Reliance Communications Venture Ltd.) Accordingly, you have been allotted 800 shares in each Company. Further, we would like to inform you that Reliance Capital Ventures Ltd & Reliance Energy Ventures Ltd share certificates are no more valid for transaction due to these companies got amalgamated subsequently as mentioned below. Reliance Capital Ventures Ltd - amalgamated with - Reliance Capital Ltd. (Ratio 100:5) Reliance Energy Ventures Ltd - amalgamated with - Reliance Energy Ltd. (Ratio 100:7.5) Also, the business assets of Reliance Natural Resources Ltd have been demerged into RPower Subsidiaries-(Ratio 4:1) & hence RNRL certificates are not valid for transactions. Folio nos.[protected]RCML),[protected]RCL & Rinfra) &[protected]Rpower) Accordingly, as per the conversion ratio Ms. EVANGELINE FRANK was allotted 800 shares of Reliance Communications Ltd., 40 shares of Reliance Capital Ltd., 60 shares of Reliance Infrastructure Ltd. & and the same have returned to us undelivered by postal authorities . Also allotted were 200 shares of Reliance Power Ltd. and the same has not returned to us undelivered by postal authorities till date. You are advised to check it once again, In case not traceable at your end, please do write to us through a physical request letter duly signed to enable us to advise you the procedure for issue of duplicate share certificates. Further, please note that the name of Reliance Communication Ventures Ltd. got changed to Reliance Communications Ltd. & Reliance Energy Ltd. to Reliance Infrastructure Ltd. The company has not issued any new share certificates to this effect. With regard to Unclaimed cum Change of Name Procedure: In this regard, we would like to inform you that the above mentioned shares issued in your favour have been returned as undelivered by the postal authorities to us. Please note that as per SEBI circular dated December 16, 2010 vide reference CIR/CFD/DIL/10/2010, the unclaimed shares have been transferred to Unclaimed Suspense Account. Under the above circumstances, we request you to forward us the latest Client Master List (CML) along with Standing Instructions "Y" in favour of the registered holder(s) as per the name(s) and order mentioned below along with an attested (by Notary) copy of Marriage Certificate of the share holder(s) and a self attested pan card copy of Joint holder(s) and a request letter signed by all the joint holders(if any) to enable us to do the needful. The details of your holding is provided below: Name of the holder(s) : EVANGELINE ABRAHAM No. of shares : 800(RCML), 40 (RCap) , 60(RInfra) Further we request you to attach a copy of this reply letter along with the aforesaid documents for preferred action at our end. With regard to Duplicate cum Change of Name Procedure for RPower shares: In this regard, we request you to forward us the below mentioned documents to enable us to incorporate your changed name on the share certificate(s). 1. Enclosed form duly filled and signed in all respects. 2. An attested copy of Marriage certificate/Gazette notification. 3. Attested copy of PAN Card(s) including joint holders, if any. Please ensure that the signature(s) of holder(s) as mentioned in form/covering letter should match with the specimen recorded with our records. In case, you wish to change your signature, please furnish us the same in the form. We request you to execute the indemnity bond and affidavit as per the enclosed annexure for issue of duplicate share certificates in respect of the following mentioned shares. Dist no Folio Cert no Units Company [protected] [protected] 4778338 200 RPower Please note that the procedure for issue of duplicate certificates will take about 45 days from the date of receipt of Indemnity Bond & Affidavit, since the process involves a public notice in the news papers wherein 15 days notice period is given to the general public to raise counter claims, if any. This is for your kind information. You are requested to update your Email Id and contact details with your Depository Participant if share(s) are held in electronic mode. If you are holding share(s) in physical mode, please send a request letter duly singed to incorporate in our records at the below mentioned address. Your initiation will help us in serving you promptly. If you are already registered, we thank you for your support and request to ignore it. We have sent the above information by mail along with the Chage of Name format and Duplicate procedure format to you email ID [protected]@hotmail.com Please do write to [protected]@karvy.com for further clarification, if any. Regards, Team KARVY

Feb 22, 2016

Karvy Customer Care's response Dear Investor, We received your redemption request of all units on 19/02/2016 for the folio:[protected]. We would like to inform, it will take three working days for us to process. Hence your warrant will be issued on 24/02/2016. For any other clarifications you may write to [protected]@karvy.com Regards TeamKarvy

Feb 19, 2016

Karvy Customer Care's response Dear Investor, Greetings from Karvy ! We would like to inform you that we have received relevant documents and your details has been updated in our records. Regards Team Karvy

Feb 10, 2016

Karvy Customer Care's response Dear Sir, We regret for the inconvenience caused. We would like to inform you that the Bonds are in electronic mode. Hence, you are requested to approach your DP for updating the details. Regards, Team Karvy

Feb 05, 2016

Karvy Customer Care's response Dear Sir, At the outset, we regret for the inconvenience caused. Please note that the details of shares cannot be revealed over phone, since the genuinity of caller cannot be identified and there is every chance of misusing the details. This is to safeguard the interest of genuine shareholders. As such, we requested for a signed letter from the registered holder / legal heir. We may request for a duly signed letter mentioning all the folio nos., along with an attested copy of death certificate to enable us to verify our records and inform accordingly. The legal heir may forward a scanned image of documents to our email id. [protected]@karvy.com, for faster service. Regards Team Karvy

Jan 27, 2016

Karvy Customer Care's response Dear Sir, We are unable to trace your account details, would you please be kind enough to share the account details, your email id and mobile number so we could personally address your concerns. Sir there is a possibility that the MFSS is not enabled, and for which we would have requested you to connect with branch to activate it. Also currently we are restricted to place the IPO orders online and so we would have requested you to apply physically through your nearest branch. Regards Team Karvy

Jan 18, 2016

Karvy Customer Care's response Dear Ajay, We tried reaching you and we would like to inform that we are not able to trace the details based on feedback given by you. Therefore, kindly provide us the folio no / Interest warrant no and amount etc., to enable us to resolve your complaint. Please write to us at einward.[protected]@karvy.com or call our toll free no.[protected] for instant information. Regards, Team KARVY

Jan 12, 2016

Karvy Customer Care's response Dear Sir, Our service team spoke to you in regard. We have the application for subscription amount which was paid through Cheque no. 739267 for Rs. 10,000/- in Reliance Diversified Power Sector Fund in Jorhat branch on 31/01/2008. This application was processed under folio no. [protected] on 31/01/2008. However, our bank has given status of the cheque as ‘Insufficient Funds’ and hence units were reversed on 06/02/2008. Currently, there are no units available under the said folio. We would also like to confirm that you have issued the cheque for an amount of Rs.10,000/- Regards Team Karvy

Dec 31, 2015

Karvy Customer Care's response Dear Customer, Greeting from Karvy!! We regret the inconvenience caused to you. With reference to our telephonic conversation, we would like to inform you that amount transfer on November 17,2015 is not updated due to technical issue, we regret the inconvenience caused , but same amount is already credited for which Delay payment penalty charges has been debited. Delayed Payment Penalty (DPP) charges will be debited as 21% per annum basis on account of delays/failure by the client in meeting the pay-in obligations on the scheduled date. To avoid the charges, you need to clear the debit on/before scheduled date (that is, on/before T+2 on delivery purchases in excess of balance in ledger) and we would also like to inform you that DPP charges details is already mentioned on account opening form. So, as a service gesture we reverse the DPP charges as you were not aware of these charges. We assure you the best of our services and look forward to your continuous patronage. Regards, Team Karvy

Dec 29, 2015

Karvy Customer Care's response Dear Sir, We would like to get in touch with you and sort this problem out immediately. Please provide us with your contact details ( Email Id/Phone no./client code). You can also write to us at [protected]@karvy.com for quick resolution. Regards, Team Karvy

Dec 29, 2015

Karvy Customer Care's response Dear Sir, Thank you for writing to us. We would like to state that we have followed all the guidelines laid down by the RBI. With regards to your loan account, we had sent reminder and intimation at regular intervals. Due letter was sent on Date 04/03/2015, Loan recall letter was sent on Date 24/08/2015 and Auction letter was sent on Date 21/11/2015. Despite sending repeated reminders there was no attempt on your part to make the payment. Due to which we were forced to auction the pledged gold as per the terms and conditions agreed upon while the disbursal of the loan. We would like to reiterate that the auction was done since we hadn’t received any payments from you since Date 07/09/2015. We have sent a detailed mail with an attachment of Paper Advertisement and POD acknowledgement scan copy. Hope we have addressed your query. Regards, TeamKarvy

Dec 07, 2015

Karvy Customer Care's response Dear Sir, We regret for the inconvenience caused. Kindly write a mail to balaji.[protected]@karvy.com providing the application no/ refund order no. / DP & Client ID for us to resolve your query. Regard Team Karvy

Nov 05, 2015

Karvy Customer Care's response Dear Customer, We would like to inform that the application has been rejected due to Invalid address proof. Kindly provide us valid address proof for processing the application. Details of the documents which will serve as ID and address proof can be obtained from the below link. https://www.tin-nsdl.com/pan/faq-pan-procedure.php Regards Team Karvy.

Nov 05, 2015

Karvy Customer Care's response Dear Aarti Agrawal, Thanks for voicing your concern. As per the request your account has been closed. For any further clarifications, please write to us at [protected]@karvy.com Regards, Team Karvy