Kaunsa.com / Mify Solutions Complaints & Reviews

I ordered a XOLO A700 Black mobile handset on 6th of April 2013, from www.kaunsa.com, Order No. KA/104828/5R9ISM6L. There was no option of cash on delivery on kaunsa.com, so I payed thee (7324 Rs) amount by HDFC credit card. On kaunsa.com website theey show thee maximum delivery period is 10-15 working days. After 15 days whenever I called thee customer care, every time theey say theat my order will be delivered from 2 to 3 days. I still not get my order.

i have ordered mobile micromax canvas 2 superphone A110 on 10 march .
till 7 may the product is not delivered .
every week they are saying you receive your product by weekend . and if i said i want to cancel my order and then they said sorry sir we cant cancel your order .


i already paid 10,349 rupees .
it looks like a fraud site .
please help me if anybody can

thanks
salil jain
[protected]

Dear sir,
I have Placed order to www.kaunsa.com (Mify Solution Pvt.Ltd.) ( Order Ref. ID: 107026) for X700 Lava mobile worth Rs. 7525 and I paid by my debit card on 10th April,
then i got confirmation that i will get my product within 25th april, its 3rd May still I didn`t get my product, when I contact to Customer care,i have been told that the product will be deliver within a 3rd may as they are not having item in stock.
Today I called to customer care, asking for my product , they told me that my product has been dispatched and i will get docket details by today evening, again in evening i called to Customer Care asking for docket details, he told me docket details will be update within 24 hours. and i will get my product within 6th may.
When i asked to refund my money, they told that product is dispatched ,so they can`t refund the amount.Now I am fed up by taking follow up from the Mify solution Pvt Ltd. Kindly look into the matter and do justice to us.
I here with attached all the proof I am having.

Thanking you,

Regards,.

Harshadbhai Solanki
M: [protected]
Bhavnagar
Gujarat

Dear all,

Kaunsa.com doesn't mind dealing in fake products. Even the guys they deal with are outright liers.
1) Sells fake products and doesn't label as copy.
2) On calling, when you confirm that their product is a fake, they don't agree with you at all
3) General customer service is a crap.
4) website says that before delivery, products are checked for quality but that doesn't happen.
5) When they take back your product, they will want to payback in coupons and not money.

I'm talking about this.
http://www.kaunsa.com/Detail/4345/CASIO-EDIFICE-EF-550-RED-BULL-EDITION.html

Even after confirming and telling them that the product is not genuine, Kaunsa.com continues to sell the product. Thus duping many many more. They say that the warranty is a sellers warranty, and not company/manufacturers warranty.

Beware of this site, don't deal with it. These guys even are reluctant to pay for return shipping.

sir ... i ordered a micromax A110 Canvas 2 mobile of 11,000 rs. from online shopping .. Kaunsa.com & made payment through net banking on 20/03/2013 & the 7 delivery was in 7 days but i got a max mobile of 1000 rs. that too in 15 days. i returned that mobile to kaunsa.com but still i didnt receive my ordered mobile .. and the customer care executives are not responding & saying that i will receive my mobile soon..now its almost 40 days and i didn't receive my mobile yet... getting feed back from kaunsa.com customer care that i will receive my mobile soon but nothing till now ...
my Order no. is KA/89105/ZIN60Q3L .. BILLING NAME :SUDHEER YADAV


Billing Detail/Shipping Detail:
Name:sudhir yadav
Email ID: [protected]@yahoo.com
Phone:[protected]
Pin Code:396230
Country:India
State:dadra & nagar havelli
City:silvassa
Address
flat no. c-304 , balaji township, opp. balaji temple, amli, silvassa, 396230



Address of company :
Kaunsa.com
Mify Solution Pvt. Ltd.
SF 204,Singhal Tower,Sec-58,Noida
Uttar Pradesh, India
phone no's: [protected] , [protected] , [protected]

Hi,
My order no. with Kaunsa.com is KA/101373 . I ordered micromax canvas 2 mobile on 31st March. Their normal delivery time is ten to fifteen days which is already more then normal. Today its 22nd april , and still not delivering, even they are not providing the shipping details.. Each time i m calling them they ask me to wait., i m very tensed about my money. I feel i get cheated. Please advise what should i do to get my money back as they are not responding at all. Kaunsa.com is fraud and cheaters. Pls do nt buy anything from them. Pls help guyz.

Dear sir,
I have placed order for Lava Mobile handset from www.kaunsa.com,when I placed the order the delivery time was shown 7-10 days.
I placed order on 10th April ,but still I didn`t receive the product, when i contact to customer care, it says the delivery time is 15 days ,you will get your product soon as we get in stock.if the item was not in stock why they written on advt.that item is in stock.

Pls look into the matter, I herewith attached snapshot of my order , Thank you,

Regards,
Harshadbhai Solanki
M:[protected]
Bhavnagar
Gujarat

i ordered micromax canvas hd on 17 march 2013 from kaunsa.com.they given me 01 Apr 2013 date for delivery. but it's not delivered yet.also again & again I'm calling them for status so they are replaying like "tomorrow, in 24 hours,in next two days, in the weekend, we have dispatched, we are dispatching today or tomorrow." & now when i am asking to refund my money, they are saying it is not possible.please take action against this site so we can enjoy believable online shopping.

my order no. was kaun/61833


1 That our client is a peaceful citizen of the Gwalior and permanently live at above mentioned address.
2 That , you noticee “running online shopping sale” in the name and style of “KAUNSA.COM”in the whole of india through Networking process as well as mobile phone service.
3 That, my client have been regular visit on this website and regular customer of Kaunsa.com. On account of lovewith the kind of prices of which they are providing watches at their site likely Emperio, casio, Burberry and so much to select form and that too at rock bottom price
4 That after the performance of your product price and new collection of latest watches, mobile , tablets , my client booked for purchase of on line product one 5 5” Andriod 4 0 5 dual sim 3G galaxy NoteII 32 GB smart phone for personal use on 26.01.2013
5 That after the online booking order you noticee send the different product on 10.2.13 with the intention to harassing of my clientand till today inspite of repeated through online as well as mobile phone not send the original product/mobile as per booking order
6 That you notice intentionally not provided the product to my client specific order was White cherry Galaxy Note II 32 GB phone but you noticee delivered mode to me is of IS 424 MARS 2GB phone.
7 That, this fact came to the knowledgeof my client, when with terms full amount was given in advance and product of less amount and not according to the specification as shown and also not delivered on time and was delayed by one month and with product send it is clearly shows that company have made fraud with the customerand not want to deliver the product as per the purchase booking order.
8 That , so many reminder send by my client for changing of aforesaid product inspite that till date company not changed the product neither return the amount of the said product and every time saying we are extremely sorry for the inconvenience

Call us on: +[protected]
Email us: [protected]@kaunsa.com
Dear vasudev shettigar
Thank you for choosing Kaunsa.com as your shopping partner. This is to confirm your order placed on Kaunsa.com. You order will be processed as soon as payment regarding the same will be received to us.
Your Order Number Is KA/100906/W8ZDJ8HL

Your Order Summary:
Image Name Size Quantity Price Shipping Payment Mode Date Amount (INR)

7 Inch 2 2 Android 4 GB Tablet Free Tab Case At Lowest Price Ever
Item Code : MOB/TAB/7 I/84331 NA 1 2999 0 PayU 14 Apr 2013 2999
Total : 2999
Billing DetailNamevasudev shettigar Email ID [protected]@yahoo.co.in Phone [protected] Pin Code 575007 Country India State karnataka CityMangalore Address Hansadwani,kembar, alape,Mangalore.D.K.,Karnataka
Shipping DetailNamevasudev shettigar Email ID [protected]@yahoo.co.in Phone [protected] Pin Code 575007 Country India State karnataka CityMangalore Address Hansadwani,kembar, alape,Mangalore.D.K.,Karnataka
Your order will be verified as soon as possible and E-Mail confirmation for the same would be sent.
Incase on COD (Cash on Delivery), a call confirmation would be made before the dispatch of the order.
Please ensure that you have provided us the correct information for timely delivery.
Incase of any query, please contact us at +[protected]
Best Regards,
Customer Care Order Processing Department
Kaunsa.com
I prepaid for the same.
I typed wrong moble number at my address and simultaneusly I sent mail for rectified mobile as [protected].



The above order is not delivered till now please arrage the same.

I had placed an order for micromax canvas A116 on 11.03.2013 by paying rs.15165/- through kaunsa.com and according to the website the product was supposed to be delivered to me on 26.3.2013. my order number is KA/81571/JTLIRKS6. on 26.3.2013 when i telephoned to kaunsa.com @[protected] i was told that due to the un-avaiablity of the product, the delivery could not be done in time and the product will be delivered to me on 64.2013. the product is not yet delievered to me till so far. I have paid a huge sum of Rs.15,165/-. i want my money back. please help me in this regard.

i have booked micromax canvas a 116 on 13th march and expected delivery date was on 28th march,i did pre payment also through debit card when i asked about the product they just kept on postponding the delivery date now they say i will get nxt weak might be on monday

kaunsa.com froad company I ORDER 7 MARCH 2013 SONY XPERIA P PHONE IN KAUNSA.COM. MY ORDER ID KA/80260/PKGSK1H4. AND PAY ADVANCE MONEY RS. 13949.00 ONLINE WHEN PRODUCT IN STOCK BUT AFTER 15 DAYS KAUNSA.COM MAIL RECEIVED PRODUCT OUT OF STOCK THEN I MAIL TO KAUNSA .COM 25 MARCH SENT MY MONEY REFUND IF YOU NOT SENT MY PRODUCT PHONE TILL 26 MARCH AND ALSO CONTINUE CALL KAUNSA.COM CUSTOMER CARE NO. HE CUNTINUE SAYS YOUR PRODUCT RECIEVED AFTER 1-2 DAYS . MY ORDER PHONE SONY XPERIA P PHONE NOT RECEIVED AND NOT REFUND MY MONEY RS 13949.00 TILL DATE 2 APRIL 2013 PLEASE TAKE SOME ACTION

Dear Sir,
I purchased Sony Xperia P LT22i White worth Rs.15780 from site www.kaunsa.com and my order Id is KA/90676/VM8QRN1L. The delivery date was 30th march, but I dint get my product on given date, when I called to Customer care, no one picked up, but when I tried more than 10 times, somehow someone picked up and assured me to deliver product on Monday i.e. 1st of April. But, today also, nothing happened and when I called again, he extended the date by 3 days more i.e. 4th of April. I am dam frustrated with this situation and I want my product to be delivered as soon as possible. If possible, I want to file a case on them for harassing customer Mentally and Economically.
I have come here with great hopes, please do needful.
Here is attached screenshot of order details and my acc info at Kaunsa.com
Please take care of my request
Thank You

Prathamesh Mantri

I have purchased a product from Kaunsa.com (order no : Kaun/70698) on 25th Feb 2013 against a netbanking payment. And I was promised a delivery on 10th Mar 2013. I have called customer care, they are very rude, most of the time they dont pick up the call, if they do so, they will listen to you and drop the call with out responding.

They donot even call me or respond to my queries. They are not refunding the amount. Please help.

I really feel cheated when shoping on Kaunsa. Friends, I recommend you all not to shop on Kaunsa and I going to let thsi know to all my friends who shop online.

I had ordered a NOTE II from the website Kaunsa.com they have sent me a cheaper phone which is not the same I have complaint the the are not taking the complaint. I had received the courier on[protected] I had complaint on the same day on there phone and next day I had generated a ticket no. on there website. When I called them they say your product was dispatched on 7-3-2013 you should have complaint in 24 hours now we cannot take the complaint.

I have mentioned the letter below when I had purchased it.

Dear Customer,

Thank you for your order from http://www.kaunsa.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'http://www.kaunsa.com'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@exportmart.com.

ORDER DETAILS:
Merchant Site URL : http://www.kaunsa.com
Order Number: KA/34678/JW2E5L6J Order Received: Feb 12, 2013
Total Amount : INR (Indian Rupees) 13999.00
Visa Account Holder : sushil
Billing Address : (As entered by the Customer)
101, VIDYA BLD., VISHNU NAGAR, NAUPADA, NR. SCHOOL NO. 19, THANE
THANE MAHARASTRA
400602 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 111.91.78.199

Recipient's Name : sushil

Shipping Address :
101, VIDYA BLD., VISHNU NAGAR, NAUPADA, NR. SCHOOL NO. 19, THANE
THANE MAHARASTRA
400602 India

Recipient's Phone Number :
[protected]

Special Instructions :
None

Regards,
CCAvenue Customer Service

Hi,

I placed an order on kaunsa.com on 4th Mar 2013 to buy Micromax A116 mobile phone.

Order id : KA/76969/KYOBTCBD

I came to know about different frauds from different sites about kaunsa.com, so wanted to cancel my order.

Tried calling customer care, but the call always shows busy all the time.

Please help in processing my cancel order and refund of Rs. 15165.

Regards,
Vishal Thakkar

This is a complaint against the Online shopping website called Kaunsa.com. I had placed an order for a Emporio Armani men's Wrist Watch on the 12 Feb 2013 for Rs. 6099/= and paid by my Credit Card at the same time. My order number is KA/66168/68GWIJNE. I received an email saying the order will be delivered on the 27th of Feb 2013, then on 28th Feb 2013 I called them on their number i.e. +[protected], after trying end number of times I finally got to speak with someone, he said that the product will be dispatched by the 2nd of March 2013. Then on the 2nd March 2013 I called again and they said on 4th March 2013, I shall receive the dispatch shipment details in the e-mail. Today is the 5th March 2013 and I have still not received any e-mail or a note from them about my order. Sadly it seems that this company is a Fraudser and someone needs to take strict action against them. I will be making a police complain by March end 2013 if I do not receive any reply from their side. Unfortunately, if anyone else has been the victim of this vicious company, you are requested to please make a police complaint, cause it is because o[censored]s good people (who do not complain and take the brunt) that these companies exists and keep on roping in more and more innocent people in their trap.

I have ordered Samsung galaxy tab2 on 19th Jan 2013. However they have confirmed order date on 4th Feb 2013 and payment also paid though credit card. Order should be delivered by 7-10 days as per their delivery rules. But still i haven't received my product, also when i called to customer care, they are saying always product will reached this weekend. as the same 2 weekend has gone but still i haven't received my product. Kindly take action on this.

Sir,

I had been delievered with 7" android 4 capacitive touch 3D free tab case with keyboard item on 31.12.12 evening from Kaunsa.com online purchase against order ID KA/52290/2QRARCSW. I had tried my best to connect dongle to the tab but could not succeed, While connecting dongle( I ball 3.5 G connect model no. 3.5 GH-72, version3.0.0 ), the screen goes blank with no response. However same is conveyed to vendor telephonically and via e-mail. Further you have assured for reverse pickup of defective item but failed due to denial of Blue dart courier for reverse pickup. After somuch of calls, vendor asked to send it through any courier to their office and same is sent to them through First flight on date 02.02.2013.

Item had been received by kaunsa.com on date 08.02.2013 morning as confirmed by customer care executive. Next day, afternoon, it had been informed by Kaunsa.com that tablet screen is broken and they cannot do anything and discoonected the call.

Today on 22.02.2013, item is being received with screen broken throgh Blue Dart courier and item is not getting switch on.

Hence, it has given me immense mental tension and pain . Therefore I request you to kindly instruct Kaunsa.com online shopping to either provide new tablet or refund the money.

Thanking you

R K CHOUBEY
Mob [protected]
132 KV S/S Colony Kashipur
E mail- [protected]@gmail.com