Kaunsa.com / Mify Solutions Complaints & Reviews

Dear sir,
I had purchased a phone from Kaunda.com but they never sent it to me because it was not min stock, I have been asking for my refund for months but they are not sending it to me... Please help me
Birju patel




Dear birju patel
Thank You For Placing Your Order on kaunsa.com
Your online payment has been received successfully. Your order is being processed and will be delivered on time as specified.
Your Order No. KA/125463/8RGX9NSJ


Your Order Number Is KA/125463/8RGX9NSJ

Billing DetailNamebirju patel Email [protected]@gmail.com Phone [protected] Pin Code 390007 Country India State gujarat Cityvadodara Address 102 atlantic 3, nr ami ap 1, behind tbz, race course circle,
Shipping DetailNamebirju patel Email [protected]@gmail.com Phone [protected] Pin Code 390007 Country India State gujarat Cityvadodara Address 102 atlantic 3, nr ami ap 1, behind tbz, race course circle,
Incase on COD (Cash on Delivery), a call confirmation would be made before the dispatch of the order.
Please ensure that you have provided us the correct information for timely delivery.
Incase of any query, please contact us at +[protected]

Dear sir,

I am awaiting for the mobile from many days.But even I didnt get any information regarding that.I paid such a big amount but they are not even in contact with me. Everytime when I call people are saying still one week.Please take a immediate action as soon as possible.my order details are given below.

My Order Number Is KA/138356/K4285PNR

My Order Summary:
Sony Xperia Go
(Item Code : MOB/MOB/SON/77959)

Price - 11469
Booking Date[protected].
Delivery date- 07Jul 2013

Billing Detail Name S.Govindhan
Email ID [protected]@gmail.com

An online order for Nokia 720 was placed with advance payment of Rs. 16259/- dt. 10/6/13 through order no. KA/128128/FQVXJEB7, Rf no. MOB/MOB/NOK/37039. At the time of order the rate flashed was Rs. 16259/- up on satisfying the rate i put the order for the same with advance payment done. The time given for delivery was 15 days. After 15 days when delivery not received, I inquired about the status and i was informed to my shock that the vendor who was suppose to supply at the quoted price can't supply now on that price so to get it i have to pay some more amount. I refused and demanded my money to be returned back. First they refused to give refund and pushed for some coupon but up on pressure they agreed to refund with in 15 days. Now after 50 days. I have not received the refund. on calling at there helpline they just give silly excuse of payment gateway issue and give assurance of 3 to 5 days more, 50 days passed but no luck of getting my money back.

Dear Sir,
I am very afraid to inform to you, that i ordered a Samsung Mobile (Samsung Primo Duos) on Kaunsa.com on dt. 30.06.2013 and my order No. is KA/142252/5HP5R9QT I paid money by HSBC Credit Card as a advance Rs. 5008/- by PayU. And they committed to deliver my mobile on dt. 15.07.2013. Till the date 05.08.2013 one month 5 days has completed from committed date but i has not received. after all i contacted to Kaunsa.com by their complaint forum at 30 times, and i have all records which i conversation with Kaunsa.com and also i called at their customer care No.[protected] , but they are not responding me and not give any sufficient answer. only tell that dispatch your mobile within two or three days. every time after committed period i call to their customer care, again they told dispatch will be soon early. I think i cheated from Kaunsa.com, i lost my money Rs. 5008/, i tried my best to convince them for deliver my mobile soon, but at all i felt. so i thought that you are the most responsible about any small consumer, which cheated by big companies. Please solve my problem. my last hope with you.

Regards
Sanjeev Jha
kolkata
[protected]

Subject : Dispute over transaction made online by credit card on Kaunsa.com
Dear Sir,
I have made a transaction of 11th July 2013 through my sbi online bankin my transaction ref.no – Rs.1400- from (kaunsa.com)MIFY Solution PVT LTD, but there were no update from seller from 2 weeks so I called their customer care, and got to know that the they will delieverd my product after 1 week but till that they havnt deliverd my product..
When I asked to cancel the order and refund the money, I was been told that they don’t have refund policy..
I request you to plz resolve my problem asap..

Warm Regards
Mayur Kathuria
[protected]

I had placed an order for Sony Xperia L smart phone (Rs.15138) on 15 Jun 2013 from Kaunsa.com - order no. kaun/T132946/OUIQAERPG. They said the product will be delivered within 15 days from the date of order. I dint receive the mobile until 30th June. On 1st July I had contacted customer care to complain that the product was not received and they said that I need to pay an additional amount as the rate were revised without any notice. I asked them to cancel the order and refund the money (Complaint no. - KA/132946/SHSIC5X8). Customer care had accepted to it and said that the money will be refunded to my account within 2 weeks. There was no response in 2 weeks, after I called customer care, they emailed saying it will take 12-15 days from 1st July.
I contacted them after 15 days and till date they are saying that the money will be refunded in 2 days. Today there was no response from the customer care since morning and after continuous attempts they answered with the same excuse of 2 days. Finally they said ok for registering a complaint with the consumer court and hung up.

Kindly help us to get the money back

Subject : Dispute over transaction made online by credit card on Kaunsa.com
Dear Team,
I have made a transaction of 9th July 2013 through my ICICI BANK Credit card my transaction ref.no 74766513190327358262770 – Rs.9110/- from MIFY Solution PVT LTD, but there were no update from seller from 2 weeks so I called their customer care, and got to know that the price is changed and they cannot gave me on same price, I also agreed to pay the current price but then I was been informed that item is out of stock.
When I asked to cancel the order and refund the money, I was been told that they don’t have refund policy and gave me a cash voucher of same amount which can be redeemed only on their website.
I then purchase a Micromax mobile worth of Rs.13,690/- using that voucher and paid balance Rs.4580/- my transaction ref no 74766513206329588046926 on 25th July 2013.
It has been 8 days now but they keep giving false commitments that the order is in process, and will be delivered by 8th Aug 2013.
I want to raise a dispute against this seller as I doubt they will deliver me for the services I paid.
So request you to kindly look into this matter and help me getting back my full money of both transaction total of Rs.13,690/- as soon as possible.
Do let us know if any more information is needed from my end.

Warm Regards

Hakimuddin Kagalwala
([protected]@yahoo.co.in)

i payed money of Rs 7105 for a mobile model korbaon a111, they are supposed to deliver the item in 5 days but after 20 days regurous follow up they told product is not available so purchase another we wont give the money back, again i have to order another again they say we wont deliver till 20 -8-13, , but as per order which i see is i should be delvered in four days, after making a call i surpried to hear they send only by 12-8-13, i request is such roughes shuold be punishes on kicking there .

i had placed an online order www.kaunsa.com on jun 15th(order number KA/134288/RSNZ2TZ2 )
,my online payment of Rs.999 was done on same date for the product.But they didnt send the product till now ,and there is no response from them about the issue.
So guys please think before purchasing on this website.

I booked a LG LED TV on Kaunsa.com on 14th June 2013 and the product was supposed to deliver on 28th June 2013. But the product was not delivered even after delivery date. Finally I got the reply from them saying the product is out of stock and they will give me a cache voucher instead. I requested them to refund my money as I was not interested in any other products on kaunsa.com. Finally on July 4th I got a message from them saying that they have started refund process which will take 1 - 15 days. After more than 15 days, on 23rd of July I got the message saying that they are not able to refund my money due to problem in payment gateway. On 25 July i got the message saying money will be refunded with in 3 - 4 days. Then on 31st July again a message from them saying that they are unable to refund the money due to payment gateway problem.
My order ID on kaunsa.com is KA/132781/YQI1VRAU

Hi,

My self Avakash Malaviya, i have ordered a mobile (Karbonn Smart A7 Star) on 21st june and order number is KA/138080/UHBCQCQ6 .
Expected delivery date was 6 th july.When I called customer care (+[protected] they told product is not available.

They send voucher code (NY7I-4ADF-1R6R-H1WZ) for that money.I purched another mobile(Karbonn A9 Plus) from kaunsa.com on 5th july order number is KA/138080/4TDRV2YZ .Again i called customer care and they told this product is not avilable.So i ask for refund and they suggest me to do it from my login from kaunsa.com.

I have raise a request for refund from my login (Kaun/T138080/130QGAN86C) and i called customer care but they told we can't give refund we can only give voucher code.

Could you help me regarding this so they can't play with another person in the country. i am ready to give all the proof.

Dear Sir,
I had booked a product through Kaunsa.com on 10of July 2013. and i was assured that i will get the delivery of the product on 25th july2013.
I am following with them since 15th July 2013 for getting the delivery of the product. Till today 31st July 2013 morning they were informing that the product will be delivered in 3-4 working day and suddenly today the cus. care executive informed me i will have to pay an aditional amount for getting the product. (which makes the product costlier than available in local market)
I have requested them to refund the amount but there is no reply from the web site and they are not responding to the calls made by me.
Can some one pls look into the matter and help me in recovering my amount?
My order number is "Kaun/T145392/7LX9GHSE3W"
I am looking for your support
Best Regards

Sandip Dashputre

I purchased nokia mobile phone X202 online through website www.kaunsa.com on[protected] and my order id is KA/147095/KGIX87W9 and they promised to deliver me the product in 10-15 days . but even after 15 days , they are not giving any satisfactory answers regarding the shipping of product and now they are cutting my calls or ignoring my calls. till date , I have not received any information regarding my order delivery and I have also not received the product .please help as I getting no help from website . only one number is given to me[protected] . but they cut my call or dnt pick my number. please help me .I have suffered a lot economically as product is not yet delievered even after 15 days. and no shipping details have been mailed or msgd to me.I want my cell to be immediately delivered at my address. and in case its product quality is not good , it shud be immediately replaced as I have lost faith on this website.

ON 5TH JULY,THEY TOLD I WILL GET REFUND IN 10-12 DAYS.
AND ON 26TH JULY THEY TOLD THAT IT WILL DONE IN 7 DAYS.
NOW,THEY ARE TELLING THAT IT WILL DONE IN NEXT 7-10 DAYS.
WHY..??
I WANT MY REFUND IMMEDIATELY.
HELP ME.YOU CAN SEE BELOW CONVERSION FROM THEM.


From: Escalations Kaunsa.com <[protected]@kaunsa.com>
To: Tejas Patel <tejas_[protected]@yahoo.in>
Sent: Saturday, 27 July 2013 2:38 PM
Subject: Re: Fw: Reply : Your Complaint is important

Dear Customer,

Your complaints are valuable to us .

We would like to inform you that we have forwarded request to payment get way regarding your refund. we would also like to inform you that according to get way this amount would be reflect in your account with in 7-10 days .

Thanks & Best Regards
Escalations Team


On Fri, Jul 26, 2013 at 7:41 PM, Tejas Patel <tejas_[protected]@yahoo.in> wrote:

I WANT REFUND OF MY MONEY.
YOU HAVE ALREADY TAKEN MORE THAN 20 DAYS FOR REFUND.
TRY YOUR BEST FOR REFUNDING MY MONEY.
REGARDS,
TEJAS PATEL
From: Escalations Kaunsa.com <[protected]@kaunsa.com>
To: Tejas Patel <tejas_[protected]@yahoo.in>
Sent: Friday, 26 July 2013 12:48 PM

Subject: Re: Fw: Reply : Your Complaint is important
Dear Customer,

Your complaints are valuable to us .

We would like to inform you that we have forwarded request to payment get way regarding your refund. we would also like to inform you that according to get way this amount would be reflect in your account with in 7 business days .

If you are agree for voucher so we will provide you voucher amount so that you can use this voucher amount for your next shopping.
Thanks & Best Regards
Escalations Team


On Sun, Jul 21, 2013 at 9:40 AM, Tejas Patel <tejas_[protected]@yahoo.in> wrote:

what are you doing..??
when will i get my refund?
now,you have take more than enough time to refund money back.
i need your immediate action on this issue.
regards,
tejas patel
From: Escalations Kaunsa.com <[protected]@kaunsa.com>
To: Tejas Patel <tejas_[protected]@yahoo.in>
Sent: Friday, 5 July 2013 12:09 PM
Subject: Re: Fw: Reply : Your Complaint is important
Dear Customer,

Your complaints are valuable to us .

This is regarding order id :- KA/138673/8V4GX6WX as per telephonic conversation with customer support we would like to inform you that your refund process has been started from our side . we would also like to inform you that this amount would be reflect in your account by original mode of payment with in 10-12 business days.


Thanks & Best Regards
Escalations Team

On Thu, Jul 4, 2013 at 6:17 PM, Tejas Patel <tejas_[protected]@yahoo.in> wrote:

what is going on?
before 4 hours you are telling seller is working on order and now,you are processsing for refund..
kindly check your sent box..you just reply me.
what the hell are going on?
can you explain me,what is going on?
----- Forwarded Message -----
From: "[protected]@em.kaunsa.com" <[protected]@em.kaunsa.com>
To: tejas_[protected]@yahoo.co.in
Sent: Thursday, 4 July 2013 5:14 PM
Subject: Reply : Your Complaint is important

Call us on: +[protected]
Email us: [protected]@kaunsa.com
Dear Valued Customer
Heartfelt greetings to you.
Your Ticket No is : Kaun/T138673/6VMEG212S2
Reply To Ticket By kaunsa.com :Dear Customer Thank you for writing to us We would like to inform you that we have started your refund process from our end which will take 12 to 15 working days. Please co-ordinate with us for further assistance. Thanks & Best Regards Support Team
For any other query or assistance you can contact our Customer Care Executive at +[protected].
Best Regards,
kaunsa.com

Kaunsa Not Delivering Ordered products
I have purchased Lava Xolo Q 800 in Kaunsa.com on 10 th July 2013.
My Order Number:KA/143581 Product:Lava Xolo Q 800 Order Date:[protected]
Delivery Time:7-10 Days as in the product order page. I have not received the product even after 15 days.
I have contacted the customer care so many times regarding my order.I have mailed them so many times.
Also i have requested them cancel and refund of my order.There is no confirmation mails .
I have used their Ticket system for compliants.They did not respond for anything.
They Keep on asking me wait for some other date .Every time They are extending Date on the enquiry.
But they have not delivered my order even the product stock status is available in the website.
Kindly help me to fix this issue.Give me valuable steps to take to resolve this issue .
Help me address this all to Consumers protection and save innocent customers.

Regards,
M.Senthilnathan
Mo:[protected]
Email:senthil.[protected]@gmail.com

Kaunsa Details:
Contact Info
Phone [protected]
Email [protected]@kaunsa.com
Address:Mify Solution Pvt. Ltd.
SF 204,Singhal Tower,Sec-58,Noida
Uttar Pradesh, India

Dear Sir,

I have paid to kaunsa.com for SONY XPERIA J mobile phone Rs.11,612/- by Debit Card (Order Ref:KA/126263/RDVRC2SV ) on 1/06/2013 and got confirmation from kaunsa.com that my item will be delivered to me by 16/06/2013. I was in continuous contact with the customer care executive to track the delivery of my product on time as they were saying that they have already dispatched the product on 10th june and it will reach on 16th June but till 24th June also I didn't get my product, when I contacted customer care executive and complaint then they said there is delay from seller so they are not able to sent me the product(when I paid to kaunsa.com ,it shows item is in stock and will be deliver within 7-10days). They asked me to wait for some more days but I didn't get any positive response from them.
In first week of July they totally changed their words, they said the price of the product got increased so they are unable to deliver the product. They asked me to pay more money to get the product. I completely denied to pay more money as I have already paid the entire amount for the product that was reflecting on their site on the day of my order.
I asked them to refund my entire amount then they said it will be get credited to my account within a week but now its more than a month’s time and I haven’t got my money back. I thought they are genuine and they will return my money but now I can’t tolerate it anymore, I have completely lost the peace of my mind and I am getting very much stressed because of the type of response I am getting from their side. So I finally decided to complain against this fraud company.
I am requesting you to kindly look into the matter and take strict action against the Mify Solution Pvt. Ltd.(SF-204 SINGHAL TOWER SEC-58 NOIDA, Uttar Pradesh, India (Noida Area, India)and save society being cheated by such fraud company. Kindly help to get back my money.
Thanking you,
Regards,
Amrita
Email id- [protected]@hotmail.com

I purchased Nokia 101 from Kaunsa.com online shopping.
Order no: KA/145009/S1LGW5XE
Order Date: 08/07/2013

After waiting long time I contacted customer care regarding delivery of the order, I was given delivery date as 22/07/2013.
Even this date is passed and I have not got any communication further when I will get my ordered Item.

It is really pathetic experience buying with this site, I regret !!!

I donot know when my purchased item will be delivered?

I ordered a karbonn a21 in kaunsa.com on 15th july payment done thru net banking the phone has not yet been delivered and the shipping details also has not yet been sent to me.I have emailed kaunsa.com twice but no response from them.The emal received is
Thank You For Placing Your Order on kaunsa.com
Your online payment has been received successfully. Your order is being processed and will be delivered on time as specified.
Your Order No. KA/147062/V9UABE91

My Order Number Is KA/138552/PCY8R6D9 (ORDER details attached as attachments)


I have placed an order for Micromax Q80 ref no KA/138552/PCY8R6D9 and when i placed the order it was clearly mentioned 7 to 10 days but now it says delivery date 7th July, after 7 days they send me a reply saying i have to pay 2388 extra as the vendor has entered the price wrongly and said else they will only give me a voucher and i have to buy a mobile again from their website only.
I have never seen a company posting a rate and changing the rate again and expecting the customer to pay more and the best part no one from their customer can talk or attend to you the phone rings without any response and finally when i got them after trying 21 times they listen to my problem and bang the phone.They don't have even a decency to say to sorry for the blunder they have committed,in fact now the rate is showing different but those uneducated have forgotten to take out the 51% tag as it shows regular price 5500 Our price 4562 and discount 50% even a kindergarten child will know the 50% discount of 5500 is not 4562.

Please do something and make the public aware of such fraudulent sites so that no one suffers like me and request you to pls get my money refunded as early as possible.

I have their purchase order summary of 2174 where they have clearly mentioned he rates and confirmation details of the money received in case you need proof.

They have been saying that the money will be refunded from past one month now and time and again come with stupid excuses like there was an error on payment gateway and now i believe there are more than 60 similar cases and this website run by Mify solutions are doing this FRAUD for many months.

How do we stop this website and Ban them and ensure these are taken to task and jailed for eating our hard earned money so that other people don't suffer like us, I want to take this issue legally and publish it in leading newspapers.



Regards
Aiyappa
[protected]

I had ordered a mobile handset via Kaunsa.com and was due to receive the mobile on 29th June, 2013. However, the seller failed to deliver as he was out of stock and inturn promise to repay my money in 10 to 15 days timeframe.

It is now more than 20 days and i still havent received my money back. Each time i am trying to speak to their representative they are giving me different different excuses. To me it is simply escaping the responsibility. Can someone please interfere and help me resolve this issue.

The Order no for the above was Kaun/133434