Kaunsa.com / Mify Solutions Complaints & Reviews

Dear Sir,

I placed an order for HTC Explorer Mobile with Kausa.com(My Order Number Is Kaun/12899/GRQABJM7CQ ) on 12 July 2012. I have been calling the costomer number frequently and posting complaints on their site. They say they will revert amount as the product is not available. But the amount is not refunded till date. Please find the screen shot of the of recent complaints on kaunsa site. Please help me in getting my amount back.

My Order Number Is Kaun/12899/GRQABJM7CQ
Order date : 12 July 2012
My Name : Naveen Regonda

Dear Sir/Madam,

I booked Techno tab through KAUNSA.COM and did online payment of Rs.3999/- on 26th Sept 2012. They sent me mail and on their website they shown that I will get delivery by 11th Oct 2012. But I did not get it.
Till date I am doing followup with them. They gave me duplicate tracking number also which I mentioned below.
I did followup with couerier company they replied that there is no such tracking number.
(FOR YOUR MORE CLARIFICATION DETAILS ARE ENCLOSED BELOW)

My Name: Yogesh Govind
Address: Bharti Apt, Room no.8, Suryanagar, Vitawa, Thane - 400605
Email ID - [protected]@gmail.com
Mob no. [protected]





(THIS IS THE REPLY FROM ARAMEX)

Customer Support [protected]@aramex.com
12:36 PM (3 minutes ago)

to me
Dear Yogesh Govind,

Thank you for contacting us!

Please note the Waybill number stated in your request does not show in our records, and therefore:

The Waybill number is incorrect.
The shipment has not been.
electronically scanned.
handed over to Aramex yet.
The shipment has been sent with a different courier company.
To assist you in tracking your shipment quickly, you are kindly requested to verify the Waybill number or supply us with:
Shipment Origin or Destination
Full shipper/consignee names and their phone numbers.
Once you provide us with the above information, we will update you at the earliest time possible.

Please don’t hesitate to contact us for any information or clarification.

Best Regards,
Aramex Customer Service
You - 10/22/2012 10:42:07 AM

As I have checked on Aramex website but there is no any such tracking showing and I also called their Mumbai office but they told me that there is no such consignment received or not exit on system.

Can you please check the tracking number again and let me know.
You - 10/22/2012 10:40:23 AM

As per your mail dated 17th Oct, My product should reach at my doorstep within 3-4 days i.e. before 21st Oct 2012.But its not....

What is exact problem????
Give me details of tracking number????
Kaunsa Admin 10/22/2012 9:56:36 AM

Dear Customer,

Thank you for contacting us in regards to your product.
Please be advised that your product has been shipped with the following details:
Courier Name :Aramex
AWB# : [protected]

Regards
Support Team
You - 10/22/2012 9:49:41 AM

As per your mail dated 17th Oct, My product should reach at my doorstep within 3-4 days i.e. before 21st Oct 2012.But its not....

What is exact problem????
Give me details of tracking number????
Kaunsa Admin 10/17/2012 9:57:03 AM

Dear Customer
We apologize for any inconvenience this matter may have caused to you.
We would like to inform you that your product will be dispatch today and you would be receiving it within 3-4 days

Regards
Support Team
You - 10/16/2012 12:40:12 PM

As per your reply for my 1st complaint (ticket no. Kaun/T22174/9GH9PTRCZR) is "We regret to inform you that the vendor supplying your product is taking to long to full the orders."Give me details of vendor.(address and phone no)

Please clarify one thing If there is no stock available then how you put that advt on your website, Give me details of vendor.(address and phone no).Now its almost 16 days and I did not get my product.

Tell me urgent basis that when I will get my product.Otherwise I have to take legal action(under section 425 & 420 )

Regards,
Yogesh Govind
[protected]

Dear Sir/ M’aam,

We thank you for writing to us and providing us with your feedback through this blog.

We will review your query / complaint at our end and revert to you with an update at the earliest on your registered email address with us. We request you to bear with us in the interim.

Alternatively, you could also login to our site using your account details, go under the My Account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. where you will be to speak to our Customer Care Representative directly.

Assuring you of our best services.

Regards,
Team – Kaunsa.com

Contact Numbers:
Board number[protected] lines) between 10 AM to 7.00 PM

I have placed order with Kaunsa.com vide
Order Number - Kaun/14044/RX9XSILW40 on 24-7-12
product is - 12" digital photo frame
the product is not received by me so far.
i have sent many request to refund the money.
but there is no response nor any reply from them.

I bought an emporio armani watch from www.kausa.com. It was supposed to be delivered in 7 days, when i called up their call center a rude guy spoke that its not 7 days yet so wait for the product. After 14 days when i called to check on status they mentioned that this product is out of stock and you chosse something else. The same product is being advertised on the website. Please beware of this fraudulent company and dont buy anything as be assured you might most likely not see the product and also your money.

I PACED AN ORDER Order No.Kaun/13624 on 25th july which was to be delivered by 4th august.
i have written to customer care 3 times till now but have received no reply
i have receive d no response on their phone numbers +[protected]
i want my money back
can i get the phone number of the MD, MR ASHISH PALIWAL
PLEASE HELP

I PACED AN ORDER Order No.Kaun/14308/MJBGURU62U on 26th july which was to be delivered by 5th august.
i have written to customer care 3 times till now but have received no reply
i have receive d no response on their phone numbers +[protected]
i want my money back
can i get the phone number of the MD,MR ASHISH PALIWAL
PLEASE HELP

I had ordered a 7inch 3D tablet worth Rs. 5999/- from this website Ref id Kaunsa/13646, but product not delivered till due date 30/7/2012. Since 4-5 days, the status showing is "Dispatched" but product not received. There is no information of courier awb, nor any communication from their side whatsoever.

Adding fuel to the fire is the fact that nobody answers their numbers advertised on their website, causing deeper concerns that it might be a fraud.

Not only that, numerous people have filed complaints against them for fraud in the consumer court websites with same complaints. (product not received even after full payment beforehand)

They have 4 websites (that i have found so far): Kaunsa.com, exportmart.com, stoneindia.in, textbooksdropship.com
All under the company "mifysolutions.com", and the contact numbers given on all websites are bogus. Neither does anybody reply on their emai id's provided online.

Request you to take quick action against this kind of fraud.

hi, my name is parveen dahiya. i placed an order on an online shopping website kaunsa.com. i placed the order on 22nd July 2012. when i placed the order i got a confirmation mail from kaunsa.com and they confirmed that i will be getting the product in 7 days. but after that i have not heard from them about the item delivery. i send them a mail that please confirm me the status of my item. but i did not receive any reply from them. i also tried calling there customer support land line phone, but that is also does not exists. please help me. what should i do now ??
parveen dahiya
[protected]
[protected]
dahiya.[protected]@yahoo.com

I bought Thailand holiday tour from kaunsa.com on April 9th by paying Rs.116991(Rs.12,999 /- pp) for 9 people.
Suddenly, on June 5th they cancelled the trip 5 days before the travel date (June 9th) without giving any proper reason and assured to pay back the money within 30 working days i.e, by July 15th.
So far, no refund has been made and people (kaunsa.com CEO Ashish Paliwal) who dealt with me are not picking the call and no response from customer care.

They are not answering the calls and no replies to mails.
Have all the proofs to prove that I've paid the money (Mails by its CEO).

Order No : Kaun/2203/thai/10014 & Kaun/2203/thai/10127

Request all to please don't by anything from this site (kaunsa.com) as it's all fake business.

Regards,
Syam.CV
+91-[protected]

I had placed one order of bsnlpenta product which cost 3499 on 26th june i had paid throgh online netbanking fom my kotak acount tried calling to mentioned numbers no one is thre to pick the call some day luckily one person picked the call by name Amit then he updated that bsnl penta product is having defect it cant be deliverd so he asked me to buy some other product then i purchased 2.2ANDROID 7 INCH TABLET OF ORKIA COMPANY which cost 2799 then he said he will refund the 700 rs but still its not been credited daily am follwing up calling then mailing them at [protected]@kaunsa.com no one is there to replay properly i think its a fake site doing frouds to us please help me out to reumberse my money back as they have not yet delivered the product i dont think so they will deliverd kindly help me out

I ordered a watch from Kaunsa.com site on 4th June, 12 which was supposed to be delivered by 14th June, 12 (max) but has yet been not delivered. Tried calling their customer care no. but that does not exist at all. Posted a request on their Facebook link to update me on my product status but these fraud people deleted my post from their also. My order detail is as below :

Order No.Kaun/10101/F2R0Q3QIW3

Have already made the payment also of Rs.8,663/- and now have no idea wat to do. Please help me out.


Neha
+91 [protected]